THE ROLE

The Client Liaison and Department Assistant focuses on client liaison, supporting pre- and post-sale activities and assisting Fine Art Specialists. The position also includes administrative and operational support as needed, helping to maintain consistent standards across Sotheby’s European offices.

RESPONSIBILITIES

• Organize pipeline management meetings with the GFA team to review sourcing initiatives and ongoing activity.
• Support client requests related to property management, including consignments, pre- and post-sale administration, bid registration and execution, loan requests, transactional history, accounts, and valuations.
• Coordinate and execute the pre-sale targeting strategy for global auctions.
• Track and maintain pre-sale target lists, current and potential consignment lists, buyer and under-bidder results, and artist sourcing projects in collaboration with relevant specialists.
• For the Fine Art Department in Switzerland, monitor the consignment process before and after sales to ensure a seamless selling experience and high sell-through rates.
• Maintain communication with departments such as Shipping, Client Accounts, Events, Sotheby’s Preferred, other specialist departments, and European and global salerooms to guarantee a smooth process and consistently high client service.
• Demonstrate a thorough understanding of the Company’s domestic and international auction processes, as well as Private Sales, to communicate effectively with existing and potential clients.
• Assist Specialists during client visits, valuations, and proposals.
• Maintain and update accurate client lists for mailings, invitations, and general engagement.
• Support the Swiss GFA Team with client and business development initiatives (e.g. updating the client system, sending large volumes of emails such as pre-sale targeting and event invitations).
• Act as an effective liaison with other departments and international colleagues to ensure a seamless service to mutual clients.
• Deal effectively with general queries, problem-solve, and follow tasks through to completion.
• Support the Geneva offices with day-to-day administrative tasks, such as answering office phones, welcoming clients, and receipting consignments.
• Support corporate events.
• Post and park invoices using Concur.
• Provide support to the Head of Fine Art with general office management tasks, including supplies, internal coordination, and ad hoc administrative requests.
• Support occasional projects or initiatives as requested by the Head of Offices.
• Assist with shipping and logistics as needed.

IDEAL EXPERIENCE & COMPETENCIES

• Knowledge, passion, and commitment to the art field, both locally and internationally.
• Degree holder or equivalent (art-related master’s or bachelor’s degree preferred).
• Fluent in English (mandatory); French is a plus; any additional languages are an asset.
• Excellent interpersonal and communication skills, both written and verbal, with a strong commitment to delivering exemplary client service.
• Ability to work effectively both independently and as part of a team, within a cross-departmental organisation.
• Ability to work in a demanding, matrix environment, with a flexible approach to a wide range of tasks and a proven ability to meet deadlines.

THE ROLE

Provide integrated expertise and exceptional service for both clients and members of staff for all logistics-related activities to ensure the timely and cost-effective delivery of property in compliance with all associated laws and regulations.  Liaise with vendors to procure and coordinate logistics services to enable the movement of fine art and rarities to and from Sotheby’s, both domestically and internationally.

The role will cover Switzerland and Germany.

 RESPONSIBILITIES

• Arrange shipping and associated logistics requirements for all property.
• Work closely with the Pre Sale and Post Sale colleagues to deliver an integrated, consistent and exceptional client experience.
• Monitor and execute quote requests in a timely manner in line with established service levels.
• Respond to and resolve to successful conclusion shipping and logistics enquiries and issues.
• Obtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients.
• Assess and verify the requirements of a proposed shipment, including method of transport, packing, etc., and enter or validate this information in the system.
• Apply for CITES license applications or other license applicable, as appropriate.
• For all accepted client offers, where the shipment is arranged by Sotheby’s, and approved transfers contact vendors and issue instructions for packing, local transportation, shipping and security.
• Allocate tariffs to property imported or exported internationally.
• Monitor the progress of shipments, conferring with vendors to troubleshoot and rectify problems in a timely manner and ensuring that interested parties are apprised of the status of the shipment.
• Liaise with Manager to provide input on shippers’ performance and maintenance of service level requirements and KPIs.
• Ship in compliance with all applicable laws and regulations.
• Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimize cost.
• Maintain and scan all required documentation associated with shipments in accordance with department procedures.
• Prepare customs documents and submit to the appropriate regulatory bodies or shippers, ensuring the accuracy of the information and its timely submission.
• Coordinate and execute interoffice transfers to international offices and generate pre-alerts to Shipping Coordinators in those offices to ensure an efficient delivery of property.

 IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s degree with 2-3 years in Shipping roles
• Fluency in English, French and German is mandatory, Italian would be a strong advantage
• Strong knowledge of logistics, including current packing methods, transportation methods and regulatory compliance
• Action oriented with skills and aptitude to excel in a fast paced client-focused and deadline-driven environment
• Proactive communicator and solution oriented
• Comfortable speaking with clients and client facing teams
• Excellent client service skills; ability to remain calm in pressure situations
• Ability to learn quickly and apply knowledge
• Excellent communication and interpersonal skills; demonstrated ability to communicate with all organizational levels
• Ability to work both independently and as a team member to complete the task at hand
• Strong organizational skills to set priorities, multi task and meet deadlines
• Prior experience with fine art shipping is desirable as is foreign language(s)
• Prior experience with SAP is an advantage
• Flexibility to work overtime and weekend hours when necessary is required

Job Summary

The Systems Engineer plays a critical role in designing, integrating, and validating complex hardware systems across the full product lifecycle. This engineer works closely with cross functional teams including electrical engineering, firmware, mechanical design, manufacturing, software engineering and product management to ensure that system level hardware solutions meet performance, reliability, regulatory, and cost targets. The ideal candidate combines strong technical depth with systems thinking, hands-on validation skills, and excellent communication.

Key Responsibilities

Hardware Architecture & System Design

• Design IoT hardware systems (Gateways and BLE Sensors) integrating microcontrollers/SoCs, sensors, wireless modules, and power management subsystems.
• Design end-to-end systems from physical sensor measurements to processed data delivery to customer APIs
• Specify and evaluate low power components to maximize uptime under variable sunlight conditions.
• Generate schematics, PCB layouts, BOMs, and documentation in accordance with industry standards.

Power Management & Energy Optimization

• Model and optimize energy budgets to ensure year-round autonomous operation.
• Validate system performance through simulation, bench testing, and long duration field trials.

Sensor & Connectivity Integration

• Integrate a variety of sensors (environmental, motion, positioning, etc.) with proper front‑end conditioning.
• Implement and test wireless communication modules such as LoRaWAN, NBIoT, LTEM, LTE Cat 1, Bluetooth LE, or proprietary RF.

Prototyping, Testing, and Validation

• Build and iterate hardware prototypes rapidly using development kits, custom PCBs, and test equipment.
• Perform environmental, thermal, vibration, and ingress protection testing for ruggedized IoT devices.
• Conduct structured debugging across power, digital, RF, and firmware hardware interfaces.

Manufacturing & Deployment Readiness

• Support DFM, DFA and DFT practices
• Support certification processes (CE, FCC, EMC, IECex and safety compliance).
• Provide technical guidance for field deployment, maintenance tools, and diagnostics.

Key Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or related field.
  • 5+ years of experience in hardware systems engineering or embedded hardware development.
• Strong understanding of core subsystems:
  • Power management and battery systems
  • Microcontrollers and embedded architectures
  • Analog/digital circuit fundamentals
  • Sensors (motion, environmental, pressure, light, etc.)
  • RF systems (cellular, BLE, GNSS, WiFi), antennas, and integration considerations
• Working experience with developing software to evaluate systems, e.g., python, Java or Kotlin
• Hands‑on experience with lab equipment: oscilloscopes, logic analyzers, spectrum analyzers, power measurement tools.
• Proven ability to perform system debugging across hardware, firmware, and mechanical interfaces.
• Experience creating system requirements, block diagrams, and integration test plans.
• Knowledge of EMC/EMI considerations, grounding, shielding, and layout best practices.
• Familiarity with reliability and environmental testing (HALT/HASS, vibration, thermal cycling).
• Excellent communication skills and ability to document and present technical details clearly.
• Strong analytical and problem solving skills with a systems-thinking mindset.

Start: Immediately | Level: Mid - Senior | Location: Hamburg (hybrid), Switzerland (remote) | Working Hours: Full Time (40h/Week) 

As Global Procurement Manager (gn) - Ingredients, you take on a key role in our international procurement organization and actively shape our global supplier and category strategy for raw materials. You operate at the interface between global markets, suppliers, and internal stakeholders, ensuring that we are optimally positioned worldwide – economically, qualitatively, and strategically.

You combine strong analytical thinking with negotiation skills and a clear focus on identifying optimization potential. You proactively drive change, reduce complexity, and ensure that our supply chain remains stable and future-proof in a dynamic global market environment.

Your mission

• You own a global category of raw materials such as vitamins, minerals, amino acids, flavours, and sweeteners
• You analyze spend, cost drivers, market trends, and the global supplier landscape to derive and implement a sustainable sourcing strategy
• You build and develop strong relationships with existing and potential new international suppliers
• You segment and evaluate suppliers based on quality, service, and value, and conduct regular business reviews and executive meetings
• You identify and drive global cost-saving initiatives and deliver on productivity targets
• You analyze data to identify optimization opportunities, reduce complexity, and drive standardization and consolidation on a global level
• You collaborate closely with international internal stakeholders to ensure alignment between sourcing strategies, timelines, and business objectives
• You lead complex international tenders (RFX), drive negotiations, and manage contracts considering price, supply, service, legal, and IP risks
• You proactively identify risks, anticipate price developments, and ensure long-term supply security

Your experience & skills

• You hold a Bachelor’s or Master’s degree in business, supply chain, procurement, engineering, operations, or a comparable field
• You bring at least 3 years of experience in strategic sourcing, ideally in an international environment
• You have knowledge of relevant raw materials and ingredients
• You have experience in building and managing international supplier relationships
• You demonstrate the ability to lead and influence cross-functional and international teams
• You ideally have experience in the FMCG or food industry
• You communicate fluently in English and ideally also in German, both written and spoken
• You have strong analytical and structured working skills, combined with solid project management capabilities 

Why choose us?

Being part of our team means joining a high-performing company with a diverse and inclusive culture. In our fast-growing team of over 1,200 employees, we combine our passion for sports nutrition, supplements, and healthy foods with cutting-edge technology, production, and logistics processes. All of this serves one goal: providing our customers with top-quality products to support their healthy and active lifestyle.

You can look forward to a strong sense of team spirit, ongoing opportunities for professional growth and responsibility, and an exciting work environment that blends lifestyle and career. With locations in Hamburg, Elmshorn, Kaltenkirchen/Nützen, and Elsdorf, TQG offers diverse career opportunities in areas such as technology, product development, sales, marketing, and logistics. Additionally, you’ll benefit from:

• Flexible working hours and remote work options
• Attractive employee discounts
• Subsidy for the E-gym Wellpass
• Workation
• Corporate benefits
• 28 days vacation/year
• and much more

About Us

The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021.

ESN has been the German market leader in sports nutrition since 2004, offering products like protein powders, bars, and supplements designed for ambitious fitness goals. Founded in 2017, More Nutrition focuses on healthy, reduced-sugar foods, providing solutions for conscious nutrition and weight management without compromise.

TQG’s vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance, and joy in life. Its agile company culture and exciting career opportunities make TQG a strong partner not only for customers but also for employees.

This is us – The Quality Group – nice to meet you! Now it’s your turn!
We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!

Start: immediately | Level: Mid - Senior | Location: Hamburg (hybrid), Switzerland (remote) | Arbeitszeit: Full Time (40h/Week) 

Your start in our Procurement Team at ESN & More! 

As a Procurement Manager (gn) - External Manufacturing, you will be at the center of taking our supply chain to the next level. You will manage the sourcing of our finished goods, build strong partnerships with external manufacturers, and ensure that our products are delivered efficiently, at scale, and with high reliability – a key foundation for our continued growth.

Working closely with Product, Supply Chain, and other cross-functional teams, you will drive strategic initiatives and create real impact. You will take ownership of a key sourcing category and actively shape our global supplier strategy in a dynamic, fast-growing environment.

Your mission

• You own the strategic sourcing of finished goods (e.g. food, supplements, ready-to-drink, capsules) produced by external manufacturers
• You collaborate closely with internal stakeholders (e.g. Product Line Management of ESN and More Nutrition) to ensure supplier strategies and timelines align with business objectives
• You analyze spend, cost structures, market trends, and supplier landscapes, and derive sustainable sourcing strategies
• You manage and develop supplier relationships end-to-end – from segmentation and evaluation (quality, service, value) to regular business reviews
• You identify and drive cost-saving initiatives and continuously improve productivity
• You analyze data to reduce complexity, optimize specifications, and ensure the optimal supplier base
• You lead tenders (RFX), develop commercial models, and negotiate complex contracts considering price, supply, service, legal, and IP risks
• You identify risks (e.g. price volatility) and develop strategies to ensure supply security

Your experience & skills

• You hold a Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, Engineering, or a related field
• You bring several years of experience in strategic sourcing/procurement & in sourcing externally manufactured finished goods (contract / 3rd party manufacturing)
• Experience in FMCG or the food industry is a plus
• You communicate fluently in English and ideally also in German
• You have strong analytical capabilities and proven project management skills

Why choose us?

Being part of our team means joining a high-performing company with a diverse and inclusive culture. In our fast-growing team of over 1,200 employees, we combine our passion for sports nutrition, supplements, and healthy foods with cutting-edge technology, production, and logistics processes. All of this serves one goal: providing our customers with top-quality products to support their healthy and active lifestyle.

You can look forward to a strong sense of team spirit, ongoing opportunities for professional growth and responsibility, and an exciting work environment that blends lifestyle and career. With locations in Hamburg, Elmshorn, Kaltenkirchen/Nützen, and Elsdorf, TQG offers diverse career opportunities in areas such as technology, product development, sales, marketing, and logistics. Additionally, you’ll benefit from:

• Flexible working hours and remote work options
• Attractive employee discounts
• Subsidy for the E-gym Wellpass
• Workation
• Corporate benefits
• 28 days vacation/year
• and much more

About Us

The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021.

ESN has been the German market leader in sports nutrition since 2004, offering products like protein powders, bars, and supplements designed for ambitious fitness goals. Founded in 2017, More Nutrition focuses on healthy, reduced-sugar foods, providing solutions for conscious nutrition and weight management without compromise.

TQG’s vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance, and joy in life. Its agile company culture and exciting career opportunities make TQG a strong partner not only for customers but also for employees.

This is us – The Quality Group – nice to meet you! Now it’s your turn!
We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!

The Role

The Lead Researcher in Quantum Machine Learning will be a member of Terra Quantum's AI Applied Research team. This team is at the forefront of conducting both fundamental and applied research in the field of quantum machine learning. Although the Lead Researcher will focus on innovating in quantum machine learning, the role involves translating research findings into practical algorithmic software solutions. The Lead Researcher is expected to closely monitor and analyse scientific and industrial trends and needs across short-term, mid-term, and long-term horizons, specifically within the quantum technology and machine learning sectors, to guide the development and implementation of hybrid quantum-classical algorithms.

Reporting directly to the Director of AI, the Lead Researcher in Quantum Machine Learning plays a pivotal role in driving excellence within their team. They are not only detail-oriented but also possess a remarkable capacity for enthusiasm. By demonstrating commitment and passion for the mission, they inspire their team members to contribute to making quantum technologies widely accessible and to effect positive change globally.

The Responsibilities

The Lead Applied Researcher should expect to work in the following Quantum Machine Learning Team activities.

• Fundamental research in quantum machine learning
  • Developing quantum machine learning algorithms for different data processing tasks, e.g. time series, routing and planning, image, graph data, or natural language processing
  • Keeping up with state-of-the-art approaches in quantum machine learning
  • Analysing parametrised quantum circuits in their capacity to learn via a hybrid quantum-classical optimization loop
  • Utilizing metrics of, e.g., the Fisher information matrix, the effective dimension, and Fourier terms accessibility for parametrized quantum circuit ansatz analysis
  • Improving the trainability of parametrised quantum circuits through layerwise batch-entropy regularization and similar techniques
  • Interpreting and explaining quantum machine learning models. Analysing the flow of information through different architectures of quantum neural networks
  • Researching and understanding where the quantum brings the benefit to machine learning
  • Developing data encoding and data processing techniques for different types of quantum computers
  • Assisting in writing patent draft applications
  • Writing research papers for scientific journals

• Efficient implementation of quantum machine learning algorithms
  • Executing quantum machine learning algorithms on QPUs, e.g. of QuEra, IonQ, Rigetti, and IBM Q
  • Adjusting and improving implementation of hybrid quantum neural networks for different QPUs
  • Exploring and testing the best ways to hybridize classical machine learning solutions with quantum machine learning
  • Understanding the way to implement an efficient interaction of hardware (CPU, GPU) and software (PyTorch, Pennylane)
  • Assisting in the development of our quantum machine learning SDK
  • Optimising, at least theoretically, the code of hybrid quantum-classical machine learning solutions for faster execution

• Supporting industry projects implementation
  • Bringing in novel ideas based on industry needs in time-series, routing and planning, GenAI, and natural language processing tasks
  • Brainstorming on possibilities of quantum machine learning algorithms applications to our client’s industry problems
  • Working on finding a theoretical or empirical advantage of using hybrid quantum-classical machine learning in industrial problems
  • Assisting in writing applied industry research papers for scientific journals

The Requirements

The Lead Applied Researcher is expected to have several qualifications depending on the area of activity in quantum machine learning.

• PhD in computer science, physics, mathematics, electrical engineering, or equivalent subject is required
• Publication record in quantum machine learning, or variational quantum algorithms is required
• Advanced expertise in one or more quantum programming languages (Qiskit, Q#, Pennylane, Cirq, Quipper, Scaffold, tket) is required
• Advanced experience working with variational quantum algorithms for machine learning is required
• Experience working with the classical machine learning algorithms is required
• Computational learning theory expertise is optional
• Expert knowledge in Python is optional
• Expert knowledge in Pytorch and TensorFlow is optional
• Experience in programming for GPUs is optional
• Experience in working with QPUs is optional
• Goal-oriented, analytical and the ability to work independently
• Flexible, proactive, and creative with the ability to work in the team
• Highly motivated and resilient with the ability to work interdisciplinary
• Proficiency in written and spoken English
• Applicants must have the legal right to live and work in the European Union or Switzerland. Unfortunately, we are unable to offer visa sponsorship for this role.

The Role

The Researcher in Quantum Machine Learning or Quantum Information will be a member of Terra Quantum's AI Applied Research team. This team is at the forefront of conducting both fundamental and applied research in the field of quantum machine learning. Although the Researcher will focus on innovating in quantum machine learning, the role involves translating research findings into practical algorithmic software solutions. The Researcher is expected to closely monitor and analyse scientific and industrial trends and needs across short-term, mid-term, and long-term horizons, specifically within the quantum technology and machine learning sectors, to guide the development and implementation of hybrid quantum-classical algorithms.

The Researcher in Quantum Machine Learning plays a role in driving excellence within their team. They are not only detail-oriented but also possess a remarkable capacity for enthusiasm. By demonstrating commitment and passion for the mission, they inspire their team members to contribute to making quantum technologies widely accessible and to effect positive change globally.

The Responsibilities

The Applied Researcher should expect to work in one and supporting in the other areas of the following Quantum Machine Learning Team activities.

• Fundamental research in quantum machine learning
  • Developing quantum machine learning algorithms for different data processing tasks, e.g. time series, routing and planning, image, graph data, or natural language processing
  • Exploring state-of-the-art approaches in quantum machine learning
  • Analysing parametrised quantum circuits in their capacity to learn via a hybrid quantum-classical optimization loop
  • Utilizing metrics of, e.g., the Fisher information matrix, the effective dimension, and Fourier terms accessibility for parametrized quantum circuit ansatz analysis
  • Improving the trainability of parametrised quantum circuits through layerwise batch-entropy regularization and similar techniques
  • Interpreting and explaining quantum machine learning models. Analysing the flow of information through different architectures of quantum neural networks
  • Researching and understanding where the quantum brings the benefit to machine learning
  • Developing data encoding and data processing techniques for different types of quantum computers
  • Writing research papers for scientific journals

• Efficient implementation of quantum machine learning algorithms
  • Executing quantum machine learning algorithms on QPUs, e.g. of QuEra, IonQ, Rigetti, and IBM Q
  • Adjusting and improving implementation of hybrid quantum neural networks for different QPUs
  • Exploring and testing the best ways to hybridize classical machine learning solutions with quantum machine learning
  • Understanding the way to implement an efficient interaction of hardware (CPU, GPU) and software (PyTorch, Pennylane)
  • Assisting in the development of our quantum machine learning SDK
  • Optimising, at least theoretically, the code of hybrid quantum-classical machine learning solutions for faster execution

• Supporting industry projects implementation
  • Bringing in novel ideas based on industry needs in time-series, routing and planning, GenAI, and natural language processing tasks
  • Brainstorming on possibilities of quantum machine learning algorithms applications to our client’s industry problems
  • Working on finding a theoretical or empirical advantage of using hybrid quantum-classical machine learning in industrial problems
  • Assisting in writing applied industry research papers for scientific journals

The Requirements

The Applied Researcher is expected to have several qualifications depending on the area of activity in quantum machine learning or quantum information.

• Currently pursuing or recently completed a degree in computer science, physics, mathematics,
  or equivalent subject
• Experience in one or more quantum programming languages (Qiskit, Pennylane, Cirq, etc.)
• Experience working with variational quantum algorithms for machine learning
• Experience working with classical machine learning algorithms
• Basic knowledge in Python, Pytorch and TensorFlow
• Experience in working with QPUs is optional
• Familiarity with quantum information theory is optional
• Familiarity with Tensor-Network techniques is optional
• Goal-oriented, analytical and the ability to work independently
• Flexible, proactive, and creative with the ability to work in the team
• Highly motivated and resilient with the ability to work interdisciplinary
• Proficiency in written and spoken English
• Applicants must have the legal right to live and work in the European Union or Switzerland. Unfortunately, we are unable to offer visa sponsorship for this role.

Summary:

The Manager, Supply Chain Management is responsible for day‑to‑day operational execution of supply chain activities supporting Vaxcyte’s clinical, GMP, PPQ, and commercial readiness programs. This role focuses on tactical planning, execution, tracking, and issue resolution across materials, logistics, and external partners, ensuring smooth and compliant operations in support of manufacturing campaigns.

The role works closely with the Associate Director, Supply Chain, who retains end‑to‑end strategic ownership across programs, while the Manager, Supply Chain Management ensures disciplined execution, follow‑through, and operational stability.

Essential Functions:

Operational Supply Chain Execution

• Execute approved supply chain strategies and plans across GMP, PPQ, and clinical/commercial readiness activities.
• Manage day‑to‑day material planning, ordering, and tracking to ensure on‑time availability aligned with manufacturing schedules.
• Support execution of supply activities across multiple programs, with a focus on operational readiness and delivery.
• Manage and coordinate Critical Raw Materials and Customer‑Supplied Materials provided to Lonza.

Materials, Logistics & Vendor Coordination

• Coordinate shipments and storage with the Logistics Team.
• Track material movements, inventories, and material status, proactively escalating risks or delays, particularly for Critical Raw Materials.
• Act as the primary operational interface between Supply Chain and Procurement / Buyer, ensuring alignment between ordered materials, delivery timelines, and campaign execution needs.

CDMO & External Partner Support

• Support operational interfaces with CDMOs, primarily Lonza.
• Participate in recurring Lonza‑related forums (e.g. VIBEX, MINT material ordering, allocation, and operational alignment meetings).
• Follow up on action items, timelines, and required documentation to enable smooth execution.
• Support deviation‑related activities by coordinating information flow between Supply Chain, Quality, and Operations.

Tracking, Reporting & Documentation

• Maintain operational trackers, dashboards, and status updates related to materials, shipments, and readiness.
• Own the accuracy and maintenance of campaign progression data, including OMP‑related tracking, ensuring consistency across Supply Chain, Manufacturing, and Lonza‑reported data.
• Support preparation of weekly and recurring campaign updates by providing validated execution‑level data.

Issue Resolution & Continuous Improvement

• Act as a first line of response for operational issues related to materials, logistics, and execution.
• Escalate issues with clear data, options, and recommendations to the Associate Director.
• Identify opportunities to improve execution efficiency, tracking, and operational robustness.

Requirements: 

Bachelor’s degree in Supply Chain, Operations, Engineering, Life Sciences, or a related field with 7+ years of experience in Supply Chain Operations, Manufacturing Support, or a related role. Other combinations of education and/or experience may be considered.

• Experience working in a regulated biotech, pharmaceutical, or life sciences environment.
• Strong ability to work in a cross‑functional, matrix organization.
• Hands‑on experience with material planning, logistics coordination, and operational execution.
• Strong analytical, organizational, and follow‑through skills.
• Proficiency with ERP systems, SharePoint, and MS Office tools.
• Fluent in English.
• Fluency in German highly preferred; other European languages an advantage.

🌟 Open Application – Join Our Talent Pool

Didn’t find a role that matches your experience right now?
We’d still love to hear from you!

At HBS, we’re always looking for talented, motivated people who want to be part of a dynamic and collaborative team. By submitting an open application, you’ll join our talent pool — meaning we can get in touch when a suitable opportunity arises in your area of expertise.

We recruit across a wide range of roles, including [production, operations, logistics, technology, and corporate functions].

💡 What to Include

When applying, please share:

• Your most up-to-date CV

• A few lines about the type of role you’re interested in

• Your preferred office location (if applicable)

Our Talent Acquisition team will review your profile and contact you if your skills and experience match an upcoming opportunity.

Workload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland)

Job description

Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy.

She or he will have a hands-on approach, a strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship products at customer sites.

Roles and Responsibilities

The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely. The FAE will be the primary technical support champion for the customers.

The primary responsibilities of the FAE are to provide technical support and support Picarro customers with their field organization. The FAE supports customer’s install base and develops a broad understanding of customer requirements and concerns, positions and adapts the capabilities of Picarro’s Natural Gas Asset Management solutions. The candidate will be trained to acquire a comprehensive understanding of the system technology and the ability to adapt the functionalities to the customer business case.

Key Responsibilities

• Responsible for the installation and testing of the Picarro system for enterprise customers on system deployments.
• Respond to technical support requests and technical questions, fix technical issues remotely or onsite.
• Provide a comprehensive diagnose of the system through remote diagnosis and debugging.
• Fix technical issues (hardware and software) and organize timely replacement of parts.
• Manage spare inventory and related logistics activities.
• Support on-site customer projects.
• Address field questions and respond appropriately by providing detailed technical answers along with technical documentation as required.
• Log Customer issues and track resolutions.
• Perform Quality control of operations and ensure process and procedures are maintained.
• Develop strong customer relationships with key accounts.
• Create data deliverables (reports, dashboards).
• Upon circumstances, customer support might be required during evenings (2pm – 10pm) and weekends (6pm – 10pm)
• Prepare technical documentation and procedures.
• Provide training and documentation for Support Level 1 and Support Level 2.
• Manage the periodic maintenance of the Picarro systems.

Desired Skills and Experience

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and communicate issues in a synthetic manner and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
• Experience working in a customer facing role.
• Good knowledge and understanding of system engineering process, engineering designs and control systems.
• The ability to travel frequently to customer sites (Italy and/or abroad) on short notice is required.
• Comfortable in dealing with complex, abstract, or vague problems. Analytical skills to apprehend complex configurations with multiple failure causes.
• Strong skills in organization, timely delivery and independence are required.
• Clean, detailed, and clear documentation practitioner.
• Experience in project management is an asset.
• Be proactive as a customer advocate, looking for and solving problems before they surface.
• Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills.
• Results-oriented team player with a “make it happen” attitude and drive for success in a fast-paced environment. Ability and affinity to respond quickly.
• Energetic, highly motivated, unmatched drive and strong ability to influence others.
• Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.

Language Skills

• English & Italian: full proficiency – Required/Mandatory
• French – an Asset

Qualifications

• Graduate / Post-Graduate in engineering or science discipline (e.g. BE / BSc / MCA, etc.)
• Experience in a customer facing technical support role
• Additional technical and professional credentials relating to the job requirement skills are advantageous.
• Driving license

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor based on disability.

About Picarro

Picarro is a profitable Greentech company backed by prime venture capitalists in the Silicon-Valley. Picarro has about 350 employees with customers worldwide. We are a global company with our head office in the US (Silicon Valley) and offices in Switzerland, Netherlands and Beijing.

Picarro has been working for the last 20 years in revolutionizing the understanding of climate change and global carbon, water and nitrogen cycles by designing new instruments to meet the requirements of scientists and the industry.  In the past 10 years, Picarro has further developed its expertise in developing analytical solutions, data-rich algorithms, atmospheric modelling and data interpretation systems to simplify the complexity of environmental interactions and turning complex processes into meaningful and actionable insights. Our goal is to provide analytical services and solutions that drive efficiency in industrial processes and help mitigate climate change. 

We are today the world’s leading producer of greenhouse gas and stable-isotopes measurement instruments for a wide variety of scientific and industrial applications, including environmental and climate change research, air quality, energy and more specifically natural gas distribution networks and industrial airborne molecular contamination control (semiconductor and pharmaceutical). We’ve been awarded the World Economic Forum (WEF) Technology Pioneer 2012 award, got written up in the New York Times, winner of Wall Street Journal R&D awards and many more.

Natural Gas Network Management – a Digital Revolution

With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.

Picarro’s mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in “Big Data” Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence.

https://naturalgas.picarro.com/

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.