Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

Our international Supply organization is seeking a Supply Manager for DACH region. This role will be based in Switzerland, preferably Zurich. German fluency is required. All key supplier relationships outside of North America are managed by the international supply team. The Supply Manager reports to the International Supply Operations Manager.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You've Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive

Your role:

• Schedule, Plan and Conduct Site Visits: Site Selection Visits, Site Initiation Visits, Interim Monitoring Visits and Site Close-out Visits.
• Write Reports and Investigator Follow-up Letters for Site Visits: Site Selection Visits, Site Initiation Visits, Interim Monitoring Visits and Site Close-out Visits.
• Manages the progress of assigned studies by tracking regulatory/ IRB submissions and approvals, recruitment and enrolment, CRF completion and submission, and data query generation and resolution
• Provide project updates to project management team.
• Organize delivery of investigational product, laboratory supplies, CRFs and other study specific materials to and from the clinical sites.
• Perform investigational product inventory and ensure return of unused investigational product to designated location or verify destruction as required.
• Assists with, prepare for, and attends Investigator Meetings for assigned studies.
• Review study documents for compliance with protocol, ICH GCP guidelines, Protocol Deviations/Violations and Waivers, review study documents for subject safety events; escalate issues at site to project management.
• Collect and review essential study documents from site for filing in eTMF.
• Administers protocol and related study training to assigned sites and establishes regular lines of communication with sites to manage ongoing project expectations and issues.
• Evaluates quality and integrity of study site practices related to the proper conduct of the study and ensure adherence to applicable regulations.
• Compliances: Follow international GCP guidelines/regulations and SOPs for executing clinical studies. Participates in the planning of quality assurance activities and coordinates resolution of audit findings.
• Assists the Clinical Trial Manager with clinical operations activities by overseeing resource allocation, reviewing site performance, providing feedback to CRAs and CTAs, resolving issues, performing review and oversight of site visit reports.
• May review protocols, eCRFs, study manuals and other study related documents, as requested by the Clinical Trial Manager.
• May conduct on-site evaluation visits and on-site training of CRAs
• Lead and partake in regular team meeting / teleconferences.
• Assist, as appropriate, with reporting site performance regarding timelines and deliverables during project team meetings and assist with providing and compiling feedback for analysis of overall study performance.
• May serve as mentor to associates on the subject of job performance, trainings and professional growth.
• Other duties as assigned. 

Your Profile:

• Bachelor’s Degree in biomedical sciences or related scientific discipline
• Fluent English (oral and written) and applicable local business language.
• Minimum three years of monitoring experience
• Sound knowledge of medical terminology and advanced proficiency in clinical monitoring process.
• Ability to travel up to 70%, depending on project requirements.
• Good knowledge and understanding of ICH GCP and worldwide applicable regulatory requirements
• Good leadership, planning, project management skills, verbal communication skills, and written communication skills
• Knowledge and experience with MS Office suite (at a minimum Word, PowerPoint and Excel).

If you have the experience required and want to join an energetic, creative, and collaborative team, please apply directly to our website at https://biorasi.com or email us at careers@biorasi.com.

Workload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland)

Job description

Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy.

She or he will have a hands-on approach, a strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship products at customer sites.

Roles and Responsibilities

The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely. The FAE will be the primary technical support champion for the customers.

The primary responsibilities of the FAE are to provide technical support and support Picarro customers with their field organization. The FAE supports customer’s install base and develops a broad understanding of customer requirements and concerns, positions and adapts the capabilities of Picarro’s Natural Gas Asset Management solutions. The candidate will be trained to acquire a comprehensive understanding of the system technology and the ability to adapt the functionalities to the customer business case.

Key Responsibilities

• Responsible for the installation and testing of the Picarro system for enterprise customers on system deployments.
• Respond to technical support requests and technical questions, fix technical issues remotely or onsite.
• Provide a comprehensive diagnose of the system through remote diagnosis and debugging.
• Fix technical issues (hardware and software) and organize timely replacement of parts.
• Manage spare inventory and related logistics activities.
• Support on-site customer projects.
• Address field questions and respond appropriately by providing detailed technical answers along with technical documentation as required.
• Log Customer issues and track resolutions.
• Perform Quality control of operations and ensure process and procedures are maintained.
• Develop strong customer relationships with key accounts.
• Create data deliverables (reports, dashboards).
• Upon circumstances, customer support might be required during evenings (2pm – 10pm) and weekends (6pm – 10pm)
• Prepare technical documentation and procedures.
• Provide training and documentation for Support Level 1 and Support Level 2.
• Manage the periodic maintenance of the Picarro systems.

Desired Skills and Experience

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and communicate issues in a synthetic manner and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
• Experience working in a customer facing role.
• Good knowledge and understanding of system engineering process, engineering designs and control systems.
• The ability to travel frequently to customer sites (Italy and/or abroad) on short notice is required.
• Comfortable in dealing with complex, abstract, or vague problems. Analytical skills to apprehend complex configurations with multiple failure causes.
• Strong skills in organization, timely delivery and independence are required.
• Clean, detailed, and clear documentation practitioner.
• Experience in project management is an asset.
• Be proactive as a customer advocate, looking for and solving problems before they surface.
• Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills.
• Results-oriented team player with a “make it happen” attitude and drive for success in a fast-paced environment. Ability and affinity to respond quickly.
• Energetic, highly motivated, unmatched drive and strong ability to influence others.
• Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.

Language Skills

• English & Italian: full proficiency – Required/Mandatory
• French – an Asset

Qualifications

• Graduate / Post-Graduate in engineering or science discipline (e.g. BE / BSc / MCA, etc.)
• Experience in a customer facing technical support role
• Additional technical and professional credentials relating to the job requirement skills are advantageous.
• Driving license

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor based on disability.

About Picarro

Picarro is a profitable Greentech company backed by prime venture capitalists in the Silicon-Valley. Picarro has about 350 employees with customers worldwide. We are a global company with our head office in the US (Silicon Valley) and offices in Switzerland, Netherlands and Beijing.

Picarro has been working for the last 20 years in revolutionizing the understanding of climate change and global carbon, water and nitrogen cycles by designing new instruments to meet the requirements of scientists and the industry.  In the past 10 years, Picarro has further developed its expertise in developing analytical solutions, data-rich algorithms, atmospheric modelling and data interpretation systems to simplify the complexity of environmental interactions and turning complex processes into meaningful and actionable insights. Our goal is to provide analytical services and solutions that drive efficiency in industrial processes and help mitigate climate change. 

We are today the world’s leading producer of greenhouse gas and stable-isotopes measurement instruments for a wide variety of scientific and industrial applications, including environmental and climate change research, air quality, energy and more specifically natural gas distribution networks and industrial airborne molecular contamination control (semiconductor and pharmaceutical). We’ve been awarded the World Economic Forum (WEF) Technology Pioneer 2012 award, got written up in the New York Times, winner of Wall Street Journal R&D awards and many more.

Natural Gas Network Management – a Digital Revolution

With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.

Picarro’s mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in “Big Data” Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence.

https://naturalgas.picarro.com/

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.