As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology.

Responsibilities & Requirements

• Technical field service and direct customer support 
• Maintenance, calibration, repair, and inspection of the LaserWeeder™
• Training of operators for safe and effective use of our products 
• Diagnosis and resolution of technical problems (electrical and mechanical)
• Close collaboration with our teams in Germany, Europe, and the USA
• Support for product testing, demos, and implementations
• Ability to communicate proficiently both written and verbally in English
• Capable of lifting equipment and providing physical mechanical support as is needed 

Your Profile

• Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus
• Experience with Precision Farming technologies desirable
• Very good technical understanding (mechanics, electrics, software)
• Confident demeanor, even in challenging customer situations
• Independent and solution-oriented working style
• Willingness to travel (75%+ during peak season)
• Willingness to provide emergency services during the season
• Driver's license for cars, cars with trailers, and ideally tractors
• Very good German and good English skills, both written and spoken
• Proficient use of common IT systems

What you can expect from us

• Comprehensive training
• Fully equipped service vehicle including tools, MacBook, and iPad
• Attractive salary & stock options in a fast-growing tech startup
• Personal & professional development through training
• A meaningful task with a direct impact on the environment and agriculture
• An innovation-driven, down-to-earth team with real drive

Shape the future of agriculture with us! Apply now!

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Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz. 

Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei.

Ihre Aufgaben

• Technischer Außendienst und Support direkt beim Kunden 
• Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM 
• Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte 
• Diagnose und Behebung technischer Probleme (elektrisch und mechanisch) 
• Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA 
• Unterstützung bei Produkttests, Demos und Implementierungen

Ihr Profil

• Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt
• Erfahrung mit Precision Farming-Technologien wünschenswert 
• Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software) 
• Souveränes Auftreten, auch in herausfordernden Kundensituationen 
• Selbstständige und lösungsorientierte Arbeitsweise 
• Reisebereitschaft (75%+ während der Hochsaison) 
• Bereitschaft zu Notdiensten in der Saison 
• Führerschein PKW, PKW+Anhänger, idealerweise Traktor 
• Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift 
• Sicherer Umgang mit gängigen EDV-Systemen

Das erwartet Sie bei uns 

• Umfassende Einarbeitung 
• Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad 
• Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup 
• Persönliche & fachliche Weiterentwicklung durch Schulungen 
• Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft 
• Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang

Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben!

Job Summary

The Systems Engineer plays a critical role in designing, integrating, and validating complex hardware systems across the full product lifecycle. This engineer works closely with cross functional teams including electrical engineering, firmware, mechanical design, manufacturing, software engineering and product management to ensure that system level hardware solutions meet performance, reliability, regulatory, and cost targets. The ideal candidate combines strong technical depth with systems thinking, hands-on validation skills, and excellent communication.

Key Responsibilities

Hardware Architecture & System Design

• Design IoT hardware systems (Gateways and BLE Sensors) integrating microcontrollers/SoCs, sensors, wireless modules, and power management subsystems.
• Design end-to-end systems from physical sensor measurements to processed data delivery to customer APIs
• Specify and evaluate low power components to maximize uptime under variable sunlight conditions.
• Generate schematics, PCB layouts, BOMs, and documentation in accordance with industry standards.

Power Management & Energy Optimization

• Model and optimize energy budgets to ensure year-round autonomous operation.
• Validate system performance through simulation, bench testing, and long duration field trials.

Sensor & Connectivity Integration

• Integrate a variety of sensors (environmental, motion, positioning, etc.) with proper front‑end conditioning.
• Implement and test wireless communication modules such as LoRaWAN, NBIoT, LTEM, LTE Cat 1, Bluetooth LE, or proprietary RF.

Prototyping, Testing, and Validation

• Build and iterate hardware prototypes rapidly using development kits, custom PCBs, and test equipment.
• Perform environmental, thermal, vibration, and ingress protection testing for ruggedized IoT devices.
• Conduct structured debugging across power, digital, RF, and firmware hardware interfaces.

Manufacturing & Deployment Readiness

• Support DFM, DFA and DFT practices
• Support certification processes (CE, FCC, EMC, IECex and safety compliance).
• Provide technical guidance for field deployment, maintenance tools, and diagnostics.

Key Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or related field.
  • 5+ years of experience in hardware systems engineering or embedded hardware development.
• Strong understanding of core subsystems:
  • Power management and battery systems
  • Microcontrollers and embedded architectures
  • Analog/digital circuit fundamentals
  • Sensors (motion, environmental, pressure, light, etc.)
  • RF systems (cellular, BLE, GNSS, WiFi), antennas, and integration considerations
• Working experience with developing software to evaluate systems, e.g., python, Java or Kotlin
• Hands‑on experience with lab equipment: oscilloscopes, logic analyzers, spectrum analyzers, power measurement tools.
• Proven ability to perform system debugging across hardware, firmware, and mechanical interfaces.
• Experience creating system requirements, block diagrams, and integration test plans.
• Knowledge of EMC/EMI considerations, grounding, shielding, and layout best practices.
• Familiarity with reliability and environmental testing (HALT/HASS, vibration, thermal cycling).
• Excellent communication skills and ability to document and present technical details clearly.
• Strong analytical and problem solving skills with a systems-thinking mindset.

Workload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland)

Job description

Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy.

She or he will have a hands-on approach, a strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship products at customer sites.

Roles and Responsibilities

The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely. The FAE will be the primary technical support champion for the customers.

The primary responsibilities of the FAE are to provide technical support and support Picarro customers with their field organization. The FAE supports customer’s install base and develops a broad understanding of customer requirements and concerns, positions and adapts the capabilities of Picarro’s Natural Gas Asset Management solutions. The candidate will be trained to acquire a comprehensive understanding of the system technology and the ability to adapt the functionalities to the customer business case.

Key Responsibilities

• Responsible for the installation and testing of the Picarro system for enterprise customers on system deployments.
• Respond to technical support requests and technical questions, fix technical issues remotely or onsite.
• Provide a comprehensive diagnose of the system through remote diagnosis and debugging.
• Fix technical issues (hardware and software) and organize timely replacement of parts.
• Manage spare inventory and related logistics activities.
• Support on-site customer projects.
• Address field questions and respond appropriately by providing detailed technical answers along with technical documentation as required.
• Log Customer issues and track resolutions.
• Perform Quality control of operations and ensure process and procedures are maintained.
• Develop strong customer relationships with key accounts.
• Create data deliverables (reports, dashboards).
• Upon circumstances, customer support might be required during evenings (2pm – 10pm) and weekends (6pm – 10pm)
• Prepare technical documentation and procedures.
• Provide training and documentation for Support Level 1 and Support Level 2.
• Manage the periodic maintenance of the Picarro systems.

Desired Skills and Experience

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and communicate issues in a synthetic manner and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
• Experience working in a customer facing role.
• Good knowledge and understanding of system engineering process, engineering designs and control systems.
• The ability to travel frequently to customer sites (Italy and/or abroad) on short notice is required.
• Comfortable in dealing with complex, abstract, or vague problems. Analytical skills to apprehend complex configurations with multiple failure causes.
• Strong skills in organization, timely delivery and independence are required.
• Clean, detailed, and clear documentation practitioner.
• Experience in project management is an asset.
• Be proactive as a customer advocate, looking for and solving problems before they surface.
• Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills.
• Results-oriented team player with a “make it happen” attitude and drive for success in a fast-paced environment. Ability and affinity to respond quickly.
• Energetic, highly motivated, unmatched drive and strong ability to influence others.
• Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.

Language Skills

• English & Italian: full proficiency – Required/Mandatory
• French – an Asset

Qualifications

• Graduate / Post-Graduate in engineering or science discipline (e.g. BE / BSc / MCA, etc.)
• Experience in a customer facing technical support role
• Additional technical and professional credentials relating to the job requirement skills are advantageous.
• Driving license

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor based on disability.

About Picarro

Picarro is a profitable Greentech company backed by prime venture capitalists in the Silicon-Valley. Picarro has about 350 employees with customers worldwide. We are a global company with our head office in the US (Silicon Valley) and offices in Switzerland, Netherlands and Beijing.

Picarro has been working for the last 20 years in revolutionizing the understanding of climate change and global carbon, water and nitrogen cycles by designing new instruments to meet the requirements of scientists and the industry.  In the past 10 years, Picarro has further developed its expertise in developing analytical solutions, data-rich algorithms, atmospheric modelling and data interpretation systems to simplify the complexity of environmental interactions and turning complex processes into meaningful and actionable insights. Our goal is to provide analytical services and solutions that drive efficiency in industrial processes and help mitigate climate change. 

We are today the world’s leading producer of greenhouse gas and stable-isotopes measurement instruments for a wide variety of scientific and industrial applications, including environmental and climate change research, air quality, energy and more specifically natural gas distribution networks and industrial airborne molecular contamination control (semiconductor and pharmaceutical). We’ve been awarded the World Economic Forum (WEF) Technology Pioneer 2012 award, got written up in the New York Times, winner of Wall Street Journal R&D awards and many more.

Natural Gas Network Management – a Digital Revolution

With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.

Picarro’s mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in “Big Data” Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence.

https://naturalgas.picarro.com/

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.