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Technical Customer Success Manager, Switzerland
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The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.
As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.
Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.
Join us as we innovate, execute, and build the future of farming together.
As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology.
Responsibilities & Requirements
- Technical field service and direct customer support
- Maintenance, calibration, repair, and inspection of the LaserWeeder™
- Training of operators for safe and effective use of our products
- Diagnosis and resolution of technical problems (electrical and mechanical)
- Close collaboration with our teams in Germany, Europe, and the USA
- Support for product testing, demos, and implementations
- Ability to communicate proficiently both written and verbally in English
- Capable of lifting equipment and providing physical mechanical support as is needed
Your Profile
- Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus
- Experience with Precision Farming technologies desirable
- Very good technical understanding (mechanics, electrics, software)
- Confident demeanor, even in challenging customer situations
- Independent and solution-oriented working style
- Willingness to travel (75%+ during peak season)
- Willingness to provide emergency services during the season
- Driver's license for cars, cars with trailers, and ideally tractors
- Very good German and good English skills, both written and spoken
- Proficient use of common IT systems
What you can expect from us
- Comprehensive training
- Fully equipped service vehicle including tools, MacBook, and iPad
- Attractive salary & stock options in a fast-growing tech startup
- Personal & professional development through training
- A meaningful task with a direct impact on the environment and agriculture
- An innovation-driven, down-to-earth team with real drive
Shape the future of agriculture with us! Apply now!
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Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz.
Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei.
Ihre Aufgaben
- Technischer Außendienst und Support direkt beim Kunden
- Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM
- Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte
- Diagnose und Behebung technischer Probleme (elektrisch und mechanisch)
- Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA
- Unterstützung bei Produkttests, Demos und Implementierungen
Ihr Profil
- Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt
- Erfahrung mit Precision Farming-Technologien wünschenswert
- Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software)
- Souveränes Auftreten, auch in herausfordernden Kundensituationen
- Selbstständige und lösungsorientierte Arbeitsweise
- Reisebereitschaft (75%+ während der Hochsaison)
- Bereitschaft zu Notdiensten in der Saison
- Führerschein PKW, PKW+Anhänger, idealerweise Traktor
- Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
- Sicherer Umgang mit gängigen EDV-Systemen
Das erwartet Sie bei uns
- Umfassende Einarbeitung
- Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad
- Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup
- Persönliche & fachliche Weiterentwicklung durch Schulungen
- Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft
- Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang
Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben!
Why would you join Carbon Robotics?
Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
- Competitive salaries
- Pre-IPO Stock Options
- Generous Benefits:
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Choice of PPO or HDHP/HSA
- Virtual Care - Doctor on Demand
- Employee Assistance Program
- Mental Health HRA
- Restricted Healthcare Travel support
- Menopause Support
- Life Insurance
- Long Term Disability
- Flexible PTO
- 401(k) plan
- Pet Insurance
- Commuter Benefits
- Fully-paid medical, dental, and vision insurance premiums for you and all dependents
- Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.
*Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock
Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
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(Senior) Account Executive – Laser Scanning (Switzerland & Austria) (F/M/D)
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THE OPPORTUNITY
We are looking for a strategic sales professional to own and expand our established Laser Scanning business across Switzerland and Austria, deepening relationships with the region's leading Survey, Construction, Laser Scanning and AEC firms while capturing new opportunities. As the market increasingly adopts advanced laser scanning technology to replace traditional methods, you will manage a strong existing customer base and leverage that foothold to drive further adoption—owning the full cycle from nurturing key accounts to hunting net-new logos, with the autonomy to shape your territory and the scope to influence our growth across the DACH region.
HOW YOU WILL MAKE AN IMPACT
- Own and Expand the Territory: Manage and grow our established footprint across Switzerland and Austria, balancing account management of existing enterprise clients with strategic pursuit of net-new logos.
- Collaborate for Success: Partner closely with your dedicated Business Development Specialist to fill the pipeline and align with your Customer Success Manager to ensure seamless handoffs and drive expansion revenue within your accounts.
- Work as a Unified Team: Coordinate with Marketing on targeted campaigns and provide frontline insights to Product—becoming the voice of the Swiss and Austrian market internally to help shape our roadmap and messaging.
- Maintain Pipeline Health: Keep accurate forecasts and activity data in your CRM, ensuring visibility on both renewal risks and growth opportunities within your territory.
- Champion the Customer: Understand the unique workflows of AEC firms, surveyors, and BIM managers, positioning our solutions as the clear choice for their evolving reality capture needs.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- Surveying Background: You come from the surveying, geospatial, or laser scanning industry. You understand point clouds, daily workflows, and how reality capture solves real problems for customers.
- Deep Market Knowledge: You know the Swiss and Austrian landscape inside out—the key players, the channel dynamics, and what drives decision-making for surveying firms and AEC professionals.
- Industry Credibility: You speak the language of surveyors, engineers, and BIM managers. You can hold your own in technical conversations and translate customer needs into practical solutions.
- Relationship Builder: You thrive on long-term relationships, not just quick wins. You know how to nurture existing accounts while identifying new opportunities.
- Collaborative Mindset: You enjoy working as part of a regional Team—leveraging your BDS for pipeline generation and your CSM for account growth—while feeding insights back to Product and Marketing.
- Location & Language: Based in Switzerland, Austria or southern Germany, with native-level fluency in German and professional proficiency in English and other European languages will be beneficial (French, Dutch, Spanish etc)
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Kim Li (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING (Germany)
- It's important to take a break from work! We offer 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
ABOUT US
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
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