MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Stuttgart for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273394169

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Customer Success Manager

The Role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

This role will be based remotely in Stuttgart, Germany.

Key Responsibilities

Customer Advisory

• Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.

Account & Portfolio Management

• Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
• Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

What You Will Bring

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID 426134

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Stuttgart office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Frankfurt office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Hamburg office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Berlin office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

This role can be based out of our Munich office or remotely in Germany.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
• Fluent level of German

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426156

THE ROLE

Everpure is seeking a dynamic and driven Sales Hunter to join our Enterprise team in Germany. In this role, you’ll be at the forefront of developing new business, working with our channel resellers and key customer accounts. Collaborate with Sales, Pre-sales, Partner sales, and Field Marketing teams to drive success in the Enterprise private sector.

WHAT YOU'LL DO

As an Account Executive, you will:

• Promote Innovative Solutions: Advocate for our all-flash enterprise storage technology.
• Build Relationships: Foster strong connections with customers, ensuring high satisfaction.
• Lead and Strategize: Direct pursuit teams and develop account plans to secure new customers.
• Manage Sales Pipeline: Drive activities to meet and exceed sales quotas.
• Collaborate with Partners: Work with Channel, GSI, and Ecosystem Partners to position Everpure.
• Execute Account Strategies: Develop and implement strategies to close deals consistently.
• Deliver Results: Surpass quotas, maintain a strong pipeline, and drive referenceable business.
• Communicate Effectively: Present proposals highlighting Everpure's benefits.

WHAT YOU BRING

To excel in this role, you should have:

• Sales Passion: A strong drive for sales and relationship building.
• Enterprise Experience: Experience with direct/indirect sales on Enterprise accounts.
• Partner Collaboration: Experience working with Channel, GSI, and Ecosystem Partners.
• Prospecting Skills: Advanced skills in engaging new customers required.
• Ambition and Drive: A goal-oriented attitude and desire to drive change.
• Proven Success: A track record of exceeding quotas and maintaining a robust pipeline.
• Adaptability: Ability to thrive in a fast-paced environment.
• Industry Knowledge: Understanding of cloud computing and Data Centre Architecture.
• Communication Skills: Excellent time management and communication abilities.
• Experience: 8+ years of field sales experience.
• Language Skills: Business fluent German and professional English proficiency.

Join Everpure Germany and be part of a team that's redefining data storage. Apply now and unleash your potential!

#LI-REMOTE

Account Executive

Location: Remote from Stuttgart (Baden Wuerttemberg) or Cologne (North Rhine Westfalia) 

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

The Role

The Account Executive is responsible for bringing new restaurants onto our dining network through a consultative sales approach. 

OpenTable’s Account Executive team is dedicated to improving restaurants’ revenue potential by applying best-in-brand front-of-house management and online reservation technology. We are looking for sales professionals who are passionate about the restaurant industry and enjoy working with industry-leading technology. 

This position is hybrid, with you working 40% remotely from home & 60% traveling domestically. (these percentages are an average)

This role requires you to be a native German speaker as well as have English language proficiency.

In this Role you will:

• Target, identify and approach prospective restaurant customers within an assigned territory, with the aim of selling OpenTable products!

• Champion and build upon existing relationships with top and elite restaurants to serve as a trusted adviser to your market’s client base.

• Provide high-quality, data-driven in-person and online demos of OpenTable products that are customized for each partner to resolve solution needs

• Drive revenue by connecting with restaurateurs and building opportunities that will make all parties more successful

• Educate operators about trends in the industry and offer rare insights

• Challenge customers to think differently about their business

• Generate business and strategic plans to define your selling strategies and tactics

• Strategically overcome objections and competition

• Consistently over achieve monthly and quarterly acquisition and revenue targets.

• Utilise your customers’ experience to continually evolve the sales process and our product

• Provide and present customer feedback to the Product and Marketing teams

• Utilise Salesforce to own your territory, stay organised, forecast sales activity, and process contracts

• Enhanced product knowledge and expert data tools knowledge (such as Preset)

• Be visible in and amongst the hospitality industry through networking, events and consistent engagement.

Please apply if:

• You speak German to a native language level and proficient in English to business level.

• You have significant experience in B2B Enterprise sales

• High-reaching, tenacious and goal-oriented professional; always taking the lead, placing importance on outbound activities and being professionally persistent.

• You have well-honed discovery skills; asking questions and relating concepts to your prospects in impactful ways

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not crucial.

• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.

• You have outstanding negotiating skills that help drive business value during sales engagements.

• You are passionate about using data and analytics to advise decision-making and build business reasons

• You have strong time management and presentation skills and become comfortable with administrative tasks

• You are proficient in the use of Google Suite and Salesforce CRM.

• You are a conscientious, team-orientated sales person who loves to collaborate and grow through learning and feedback as much as you love to close a deal.

• Ability to work in an unstructured and forward-thinking environment

• College degree required

Please note; we have a global recruitment team, so ask that your Resume is submitted in English. 

Benefits:

• Vacation: you accrue 30 days a year

• One Celebration Day per calendar year

• Pension Scheme: Company pays 20% on top of the monthly contributions.

• JobRad - bike leasing with tax benefits

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. 

Job description

As an Enterprise Account Executive, you’ll play a key role in driving our growth. You’ll win strategically important new customers in the 1,000–5,000+ employee segment, confidently manage complex sales cycles, and help elevate our Enterprise and Strategic business to the next level - together with our experienced sales team. Along the way, you’ll position Flip as the leading solution for a new era of internal communications.

What awaits you with us

• Own Your Enterprise Territory
  You’ll identify and win international enterprise accounts, build a high-impact pipeline, and drive complex deals from first touch to close.
• Lead with Insight & Trust
  You act as a strategic sparring partner for C-level stakeholders as well as HR, IT, and Communications leaders. You guide multi-stakeholder buying processes with confidence and bring real value into the Buying Center.
• Be the Flip Ambassador
  You deeply understand our ideal customer profiles, translate our value into tailored, tangible solutions, and position Flip with clarity and conviction.
• Drive Growth, Together
  You collaborate closely with Pre-Sales, Marketing, and Customer Success to develop creative growth strategies and orchestrate a winning team across the buyer journey.
• Sell What You Believe In
  You contribute directly to our company’s success - by living our values, sharing our vision, and embedding them in how you sell.

What you bring to the table

You...

• 4–6 years of B2B SaaS sales experience with a focus on Mid-Market & Enterprise customers (1,000–5,000+ employees) and a strong track record in winning new logos.

• You’re a true hunter - new business is your passion and strength.

• You're known for consistently exceeding your sales targets.

• You navigate complex buying centers with ease, collaborating with stakeholders from HR, IT, Communications, and the C-level.

• You manage sales cycles in a structured and strategic way - using MEDDPICC or similar frameworks.

• You’re fluent in both German and English, with strong communication skills at the executive level (written and verbal).

• You value face-to-face connection and are open to traveling for key team events, QBRs, or customer meetings.

Job description

As an SMB Account Executive, you’ll play a key role in driving our growth. You quickly understand the needs of our target group, guide them through the entire sales funnel, and win them over with your drive and our product. You’ll make Flip a no-brainer for companies with 50–500 employees - and turn leads into enthusiastic customers.

What awaits you with us

You …

• Take full end-to-end ownership of your pipeline - from first outbound touch to closed won.
• Craft tailored pitches and demos that clearly communicate Flip’s business impact.
• Identify new opportunities, proactively engage decision-makers, and sharpen our positioning in the SMB segment.
• Qualify leads effectively and guide them through a structured sales process.
• Collaborate closely with Business Development, Marketing, and Customer Success to ensure a smooth customer journey.
• Bring market insights back to the team and help refine our SMB go-to-market strategy.
• Drive decisions forward - with a strong sense for timing, needs, and your buyer’s motives.

What you bring 

• 2–4 years of experience in B2B SaaS sales - ideally focused on SMB or mid-market customers.
• You're a true hunter: you love identifying, engaging, and closing new customers independently.
• You have a solid understanding of business models, buyer personas, and decision-making patterns in smaller/mid-sized companies.
• You work in a structured, CRM-driven way and use tools (e.g. Gong, Hubspot, Salesloft) and playbooks effectively.
• You communicate clearly, respectfully, and on equal footing — whether with HR, IT, execs, or works councils.
• Fluent German (C1+) and good English skills.
• You're open to regular onsite presence — for team formats like QBRs or kickoffs, on-site calling days, or in-person customer meetings.

Job description

As a BDR, you are our spearhead in the market. You are more than just a door opener – you are a strategic advisor, laying the foundation for our partnerships with global players. In this key role, you will actively shape our growth and ensure that Flip becomes an indispensable platform for large-scale enterprises.

What you can expect

• Strategic Prospecting: You identify tomorrow’s "big players" and spark genuine interest in Flip through creative and highly personalized approaches.
• Relationship Management: You don’t just qualify leads; you build trust and develop potential customers into high-quality opportunities within the sales funnel.
• Pipeline Ownership: You manage your own customer pipeline and lead confident discovery calls, communicating the value of our app with precision.
• AE Tandem: You work closely with your Account Executive. Together, you act as a strategic team, preparing product demos and supporting the entire sales cycle.
• Impact on Product: As a bridge to the market, you gather valuable insights and collaborate directly with our Product Owners to continuously improve Flip.
• Presence: Together with your team, you represent Flip at trade fairs and industry events, becoming the face of our mission.

What you bring to the table

• Sales Expertise: You have at least one year of solid experience in B2B software or technology sales. You truly thrive in a dynamic, KPI-driven environment.
• Enterprise Experience: You have a proven track record of navigating the landscape of large accounts (10,000+ employees) and know how to penetrate complex decision-making structures.
• Methodology & Tools: You are a pro at personalized multichannel outreach and use CRM and networking tools like HubSpot and Sales Navigator with ease to drive your success.
• Hunter Spirit with a Consultant’s Mindset: You have the necessary drive and persistence for outbound sales, but you never lose sight of a consultative approach to engage prospects as a peer.
• Passion & Communication: You are passionate about innovative products and convince others with your infectious energy—both in German and English (fluent in speech and writing).

Stellenbeschreibung

Als Enterprise Account Executive spielst du eine Schlüsselrolle in unserem Wachstum. Du gewinnst strategisch wichtige Neukunden im Segment 1.000–5.000+ Mitarbeitende, steuerst komplexe Sales Cycles souverän und hebst gemeinsam mit unserem erfahrenen Sales-Team unser Enterprise- und Strategic-Business auf das nächste Level. Dabei positionierst du Flip als führende Lösung für eine neue Ära der internen Kommunikation.

Das erwartet dich bei uns

• Own Your Enterprise Territory
  Du erschließt internationale Großkunden, baust eine starke Pipeline auf und steuerst komplexe Enterprise-Deals - von der ersten Kontaktaufnahme bis zum Closing.

• Lead with Insight & Trust
  Du bist strategischer Sparringspartner für C-Level-Stakeholder sowie für HR, IT und Kommunikation. Du führst souverän durch Multi-Stakeholder-Zyklen und bringst echten Mehrwert ins Buying Center.

• Be the Flip Ambassador
  Du verstehst unsere Ideal Customer Profiles in der Tiefe, übersetzt unseren Value in greifbare Lösungen und überzeugst durch smarte Positionierung - individuell und auf den Punkt.

• Drive Growth, Together
  Du arbeitest eng mit Pre-Sales, Marketing und Customer Success zusammen, entwickelst kreative Wachstumsstrategien und orchestrierst ein starkes Team entlang der Buyer Journey.

• Sell What You Believe In
  Du trägst direkt zum Unternehmenserfolg bei - indem du unsere Vision teilst, unsere Werte lebst und sie in deiner Verkaufsstrategie verankerst.

Das bringst du mit

• 4–6 Jahre Sales Erfahrung im B2B SaaS mit Fokus auf Mid-Market & Enterprise-Kunden (1.000–5.000+ MA) und nachweisbaren Erfolgen im New Logo Business.

• Du bist ein echter Hunter - New Logo Sales ist genau dein Ding!

• Du übertriffst regelmäßig deine Ziele – und bist dafür bekannt.

• Du bewegst dich sicher in komplexen Buying Centern mit HR, IT, Kommunikation und C-Level.

• Du steuerst Sales-Zyklen strukturiert und effektiv - z. B. mit MEDDPICC oder vergleichbaren Frameworks.

• Verhandlungssicher auf Deutsch und Englisch - schriftlich wie mündlich, insbesondere auf Entscheiderebene.

• Du schätzt persönlichen Austausch und bist bereit, für Team-Offsites, QBRs oder wichtige Kundentermine zu reisen.

Stellenbeschreibung

Als SMB Account Executive spielst du eine zentrale Rolle in unserem Wachstum. Du erkennst schnell den Bedarf unserer Zielgruppe, führst sie durch den gesamten Sales Funnel und überzeugst sie mit unserem Produkt und deinem Drive. Du machst Flip für Unternehmen mit 50-500 Mitarbeitenden zum No-Brainer – und sorgst dafür, dass aus Leads begeisterte Kund*innen werden.

Das erwartet dich bei uns

Du …

• übernimmst die volle End-to-End-Verantwortung für deine Pipeline: vom ersten Outbound-Kontakt bis zum Closed Won.
• entwickelst passgenaue Pitches und Demos, die den Business Impact von Flip schnell und klar vermitteln.
• identifizierst neue Potenziale, gehst proaktiv auf Entscheider*innen zu und schärfst unsere Positionierung im SMB-Segment.
• qualifizierst Leads sauber und bringst sie strukturiert durch den Sales Funnel.
• dein Ziel ist es, eine nahtlose Customer Journey sicherzustellen.
• bringst Learnings aus dem Markt zurück ins Team und hilfst uns, unsere SMB Go-to-Market-Strategie weiter zu schärfen.
• treibst Entscheidungen aktiv voran - du hast ein gutes Gespür für Timing, Bedarf und Buying Motive deiner Ansprechpartner*innen.

Das bringst du mit

• 2–4 Jahre Erfahrung im B2B SaaS Sales - idealerweise mit Fokus auf SMB- oder Mid-Market-Kunden.
• Du bist ein echter Hunter: Du liebst es, neue Kund*innen eigenständig zu identifizieren, anzusprechen und zu gewinnen.
• Du bringst ein gutes Verständnis für Geschäftsmodelle, Buyer Personas und Entscheidungsmuster in kleineren/mittleren Unternehmen mit.
• Du arbeitest strukturiert, CRM-getrieben und nutzt Tools (z.B. Gong, Hubspot, Salesloft) & Playbooks effektiv.
• Du kommunizierst klar, wertschätzend und auf Augenhöhe - mit HR, IT, Geschäftsführer*innen oder Betriebsräten.
• Sehr gute Deutschkenntnisse (C1+), gute Englischkenntnisse.
• Du bringst die Bereitschaft zur regelmäßigen Onsite-Präsenz mit - zum Beispiel für Teamformate wie Kickoffs oder QBRs, für Calling-Days im Office oder persönliche Kundentermine.

Stellenausschreibung

Als BDR bist du unser Speerspitze im Markt. Du bist nicht einfach nur ein Türöffner – du bist strategischer Berater und legst den Grundstein für unsere Zusammenarbeit mit den ganz großen Playern. In dieser Schlüsselrolle prägst du aktiv unser Wachstum und sorgst dafür, dass Flip zur unverzichtbaren Plattform für Großkonzerne wird.

Das erwartet dich bei uns

• Strategisches Prospecting: Du identifizierst die „Big Player“ von morgen und weckst durch kreative, personalisierte Ansätze echtes Interesse an Flip.
• Beziehungsmanagement: Du qualifizierst Leads nicht nur ab, sondern baust Vertrauen auf und entwickelst potenzielle Kunden zu echten Opportunities im Sales Funnel.
• Pipeline-Verantwortung: Du steuerst deine eigene Customer-Pipeline und führst souveräne Discovery Calls durch, in denen du den Mehrwert unserer App punktgenau vermittelst.
• AE-Tandem: Du arbeitest eng mit deinem Account Executive zusammen. Ihr fungiert als strategisches Team, bereitet Produktvorstellungen gemeinsam vor und begleitet den kompletten Sales Cycle.
• Impact auf das Produkt: Als Schnittstelle zum Markt sammelst du wertvolle Insights und arbeitest direkt mit unseren Product Ownern zusammen, um Flip stetig zu verbessern.
• Präsenz: Gemeinsam mit deinem Team vertrittst du Flip auf Messen und Branchen-Events und wirst zum Gesicht unserer Mission.

Das bringst du mit

• Sales-Expertise: Du verfügst über mindestens ein Jahr fundierte Erfahrung im B2B-Softwarevertrieb oder Technology Sales. Ein dynamisches, KPI-getriebenes Umfeld spornt dich erst richtig an.
• Enterprise-Erfahrung: Du hast bereits bewiesen, dass du dich auf dem Parkett von Großkunden (10.000+ Mitarbeitende) sicher bewegst und weißt, wie man komplexe Entscheidungsstrukturen durchdringt.
• Methodik & Tools: Du beherrschst die personalisierte Multichannel-Ansprache und nutzt CRM- sowie Netzwerk-Tools wie HubSpot und Sales Navigator souverän für deinen Erfolg.
• Hunter-Spirit mit Beratungs-Skill: Du besitzt den nötigen Biss und Ausdauer für die Akquise, verlierst dabei aber nie den Consulting-Ansatz aus den Augen, um Prospects auf Augenhöhe zu begegnen.
• Passion & Kommunikation: Du brennst für innovative Produkte und überzeugst durch deine mitreißende Art – sowohl auf Deutsch als auch auf Englisch (fließend in Wort und Schrift).