The SSL Store Introduction
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.

Job summary
At The SSL Store, owned by Rapid Web Services, LLC, the IT Administrator is more than just some back-end support staffer. Responsibilities include supporting 3rd party and proprietary software and hardware implementation and maintenance. Of course, your primary focus is to keep the office running seamlessly, this includes resolving issues with employees’ workstation computers, phones and our internal network but you may also be called on to perform a variety of moderately complex support duties including but not limited to: implementation and maintenance of Laptops, Desktops, Computer Peripherals, Active Directory domain controllers and servers, application servers, file servers, phone systems, software (i.e.. Office 365, Windows OS, Mac OS, Email / Phone administration). A working knowledge of web-hosting environments and/or AWS configuration is a plus.

What you will do

• Providing assistance in the use, installation, and maintenance of workstation and domain computers and printers.
• Setting up and configuring desktop, laptop and mac hardware as well as peripherals to ensure smooth daily workflows.
• Installing and configuring software and accounts assigned to employees with respect to their department.
• Administering employee accounts (i.e.: Active Directory, VPN, Office 365, Email accounts, Phone accounts, Support Desk Tools, etc.…).
• Assisting with Password and Security Credential assignment, safe-keeping, and maintenance.
• Conducting inventory and asset management.
• Documenting existing and future business processes.
• Creating scripts for automated internal processes.
• Providing basic troubleshooting, repair and maintenance of computer and phone equipment in a timely fashion.
• Staying up to speed with modern technologies, techniques, and methodologies.
• Providing guidance and insight on latest technologies and methodologies to help the team learn and adapt so that we collectively become more productive, work smarter and more efficiently.
• Monitoring internal network performance and provide suggestions and solutions to issues.
• Working with software developers to configure web hosting environments in-house and in the cloud.

What you will have

• 2+ years of experience in IT administration.
• Strong computer & Microsoft Office skills.
• Experience in networking infrastructure and configuration.
• Great oral and written communication.
• Thrives in a fast-paced environment.
• Ability to quickly context switch between different platforms, infrastructures, etc.
• Satisfactory passing of a background check.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
•    Supports and demonstrates IMA’s core values.
•    Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
•    Test, diagnose and resolve end user desktop/hardware, operating system, and application problems. This includes identifying and resolving desktop application interdependencies and/or conflicts.
•    Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support.
•    Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalate an incident to IT subject matter experts and track resolution to required service level.
•    Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.
•    Support the use and functionality of Microsoft Office 365 applications.
•    Manage end user support requests as assigned in the Help Desk ticketing system.
•    Serve as an escalation point for the IT Helpdesk.
•    Assist with support readiness on Technology projects.
•    Acquire and develop Subject Matter Expertise in Microsoft Office, workstations, audio/visual technologies, printing and other technologies, as directed by IT Leadership

REQUIRED EXPERIENCE AND SKILLS: include but are not limited to:

• 2–3 years of hands-on experience operating within an ITIL-aligned IT service management
• Excellent oral, presentation, analytical and written communication skills
• Exceptional focus on customer service
• Ability to work as a member of a highly collaborative
• Some travel is required 
• Associate degree preferred
• 4-5 years’ equivalent work experience in computer technology-related fields, required
• CompTIA A+ Certification or demonstrated equivalent work experience or certification required.
• CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.
• 4-5 years’ current Microsoft desktop operating system, mail client and applications experience, required.
• 4-5 years’ experience and demonstrated success in a service desk, or help desk, environment, required.
• 4-5 years’ user account creation and administration experience required.
• 4-5 years’ experience working in service desk roles, required

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.   

In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.    

The Wealth Advisor is an essential part of the Waverly Advisors team, providing comprehensive support to our high-net-worth clients. The Wealth Advisor serves as the firm’s primary point of contact for a select group of clients and is instrumental in introducing new business development opportunities to the firm. In this critically important role, you will manage client relationships, provide sound financial planning advice and counsel, and work closely with all members of the Waverly team to exceed client expectations. You will be expected to help grow Waverly’s business through the efficient use of your time with clients, prospective clients, centers of influence and community involvement, making an invaluable contribution to our firm.  

A successful candidate will have the ability to effectively communicate with clients and team members, critical attention to detail, strong written and verbal communication skills, an energetic and positive attitude, and a willingness to learn. Organizational skills, resiliency, flexibility, promptness and the ability to anticipate needs are necessary in all tasks and responsibilities. 

Wealth Advisor Responsibilities: 

• Builds a strong understanding of Waverly’s investment philosophy and ongoing general market outlook, portfolio construction and management, goals-based financial planning, alongside estate, tax and philanthropic planning considerations. 

• Develop and manage existing client relationships, including ongoing client contact and communications. 

• Actively participate in the development of new business and networking opportunities. 

• Implement financial plans for clients including coordination of estate, insurance and tax strategies.  

• Work with the firm’s investment team to incorporate clients’ investment strategies with their planning objectives.   

• Must demonstrate a commitment to extraordinary client service through professional excellence, the highest ethical standards, and the effective use of available resources.  

• Communicates to Waverly Client Service Associates and Investment Analysts to perform actions related to client accounts, money movements, and trading, including utilization of Waverly’s CRM to input related tasks.  

• Monitors clients’ asset allocations, rebalancing of portfolios, and trade recommendations by working with our internal trading team.  

• Adheres to Waverly policies to maintain compliance with SEC regulations. 

Travel:  

• Periodic travel to client meetings or events, occasionally out-of-state.  

Required Qualifications and Skills:  

• Minimum 5-7 years’ experience in financial services with demonstrated ability to develop and manage existing client relationships and develop new business opportunities. 

• Ability to work in-office 4-5 days a week for the first 2 years of employment.  

• A self-motivated, highly driven and entrepreneurial personality.  

• Proven ability to network with prospective clients and centers of influence. 

• Possess active listening and critical thinking skills.  

• Demonstrate a client-first attitude.  

• Act as a team player, with strong coaching and leadership skills.  

• Desire to work successfully in an intimate, fast-growing, entrepreneurial organization. 

• Bachelor’s Degree from an accredited college or university.  

• CFP designation strongly preferred. 

• Series 65, CFP, or CFA required. 

Physical Requirements:  

• Prolonged periods of sitting or standing at a desk and working on a computer. 

• Must be able to access and navigate each department at the organization’s facilities. 

Benefits:   

• Comprehensive Health, Dental, and Vision coverage to support your overall well‑being.  

• 401(k) retirement plan with match and profit sharing to help you invest in your future.  

• Twelve paid holidays each year.  

• An extra vacation day during your birthday week—so you can celebrate you!  

• Responsible Time Off Policy giving flexibility without annual PTO limits, while balancing team responsibilities and business needs.    

• Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.   

• Compensation commensurate with experience.  

Legal:   

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.