About the Role

Verkada is excited to announce our Account Executive Development Program, “Verkademy”! As an Associate Account Executive, you’ll be a part of the fastest growing company in Silicon Valley/SF with a short promotion path into a closing role! Ideal candidates should be passionate, high energy and a self-starter with the ability to adapt in a fast-paced sales organization.

About Verkademy

What You'll Do

About the Role

Verkada is building a world class sales organization and is seeking motivated, results-driven Sales professionals to join our Northeast Team. This team plays an essential role in generating new business within mid-sized companies across various corporate sectors such as Technology, Finance, Healthcare, Retail, Manufacturing, Professional Services, and others across the Northeastern United States.

We are committed to a thriving in-office culture. This role requires that you be at our office in Downtown St. Petersburg, 5 days a week. Relocation support offered as needed.

What You'll Do

• Source and close new business to consistently meet or exceed quarterly sales quotas
• Build an intimate understanding of Verkada products and their place in the industry
• Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
• Maintain accurate pipeline management with expert-level forecasting 
• Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
• Act as a trusted advisor and subject matter expert to customers and channel partners
• Work closely with Channel Partners & Technical Support to ensure smooth launches and fuel future product growth
• Provide market/client feedback to Verkada’s product/engineering team

What You Bring

• At least 2+ years of sales experience in a quota-carrying capacity 
• Highly effective communication skills, with ability to build rapport, nurture relationships, and strong presentation skills
• Thrive in a dynamic, competitive,  and fast-paced startup environment
• Bachelors degree preferred but not required 
• Experience in Salesforce is a plus 
• Tenacity, drive to learn, and self-motivated

US Employee Benefits

The SSL Store Introduction
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We’re always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.

Job summary
At The SSL Store, owned by Rapid Web Services, LLC, the IT Administrator is more than just some back-end support staffer. Responsibilities include supporting 3rd party and proprietary software and hardware implementation and maintenance. Of course, your primary focus is to keep the office running seamlessly, this includes resolving issues with employees’ workstation computers, phones and our internal network but you may also be called on to perform a variety of moderately complex support duties including but not limited to: implementation and maintenance of Laptops, Desktops, Computer Peripherals, Active Directory domain controllers and servers, application servers, file servers, phone systems, software (i.e.. Office 365, Windows OS, Mac OS, Email / Phone administration). A working knowledge of web-hosting environments and/or AWS configuration is a plus.

What you will do

• Providing assistance in the use, installation, and maintenance of workstation and domain computers and printers.
• Setting up and configuring desktop, laptop and mac hardware as well as peripherals to ensure smooth daily workflows.
• Installing and configuring software and accounts assigned to employees with respect to their department.
• Administering employee accounts (i.e.: Active Directory, VPN, Office 365, Email accounts, Phone accounts, Support Desk Tools, etc.…).
• Assisting with Password and Security Credential assignment, safe-keeping, and maintenance.
• Conducting inventory and asset management.
• Documenting existing and future business processes.
• Creating scripts for automated internal processes.
• Providing basic troubleshooting, repair and maintenance of computer and phone equipment in a timely fashion.
• Staying up to speed with modern technologies, techniques, and methodologies.
• Providing guidance and insight on latest technologies and methodologies to help the team learn and adapt so that we collectively become more productive, work smarter and more efficiently.
• Monitoring internal network performance and provide suggestions and solutions to issues.
• Working with software developers to configure web hosting environments in-house and in the cloud.

What you will have

• 2+ years of experience in IT administration.
• Strong computer & Microsoft Office skills.
• Experience in networking infrastructure and configuration.
• Great oral and written communication.
• Thrives in a fast-paced environment.
• Ability to quickly context switch between different platforms, infrastructures, etc.
• Satisfactory passing of a background check.

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
•    Supports and demonstrates IMA’s core values.
•    Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
•    Test, diagnose and resolve end user desktop/hardware, operating system, and application problems. This includes identifying and resolving desktop application interdependencies and/or conflicts.
•    Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support.
•    Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalate an incident to IT subject matter experts and track resolution to required service level.
•    Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.
•    Support the use and functionality of Microsoft Office 365 applications.
•    Manage end user support requests as assigned in the Help Desk ticketing system.
•    Serve as an escalation point for the IT Helpdesk.
•    Assist with support readiness on Technology projects.
•    Acquire and develop Subject Matter Expertise in Microsoft Office, workstations, audio/visual technologies, printing and other technologies, as directed by IT Leadership

REQUIRED EXPERIENCE AND SKILLS: include but are not limited to:

• 2–3 years of hands-on experience operating within an ITIL-aligned IT service management
• Excellent oral, presentation, analytical and written communication skills
• Exceptional focus on customer service
• Ability to work as a member of a highly collaborative
• Some travel is required 
• Associate degree preferred
• 4-5 years’ equivalent work experience in computer technology-related fields, required
• CompTIA A+ Certification or demonstrated equivalent work experience or certification required.
• CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.
• 4-5 years’ current Microsoft desktop operating system, mail client and applications experience, required.
• 4-5 years’ experience and demonstrated success in a service desk, or help desk, environment, required.
• 4-5 years’ user account creation and administration experience required.
• 4-5 years’ experience working in service desk roles, required

We have a rich history of providing quality service and unwavering commitment to our clients and community. Our agency represents an extensive list of "A rated" insurance companies to provide the best coverage, at the most affordable rates available.  We have insurance products to fit the specific needs of both businesses and individual, offering commercial, homeowners, auto, boat and life insurance.

POSITION SUMMARY:

The successful candidate will be responsible for retention by managing the client service aspects of a marine book of business, and support assigned advisors and current clients by performing the following duties:

JOB DUTIES:

• Work collaboratively and cooperatively with others, maintaining a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
• Accept direction and constructive criticism from supervisors and managers, in compliance with the Agency's policies and procedures.
• Provide rating, marketing, and retention support to advisors, including new business marketing tasks such as quoting, summarizing quote results, and preparing proposals for advisors to present.
• When a marine advisor(s) is out of office, contact new prospects for application information, market to carriers, and present quotes. Perform data entry into the agency management system and procure the bind order on their behalf. May include issuing binders, extensions, certificates, etc., and ensure documentation is maintained, including underwriting, marketing, and application information.
• Remarketing renewals as requested and delivering quotes and summaries to advisors for review. If proceeding, present the quote and obtain necessary documentation to bind and issue policies. May include issuing binders, extensions, certificates, etc., and ensure documentation is maintained, including underwriting, marketing, and application information.
• Prepare coverage comparisons as requested and interpret policy provisions to determine methods of effecting desired changes to quotes, coverage, or type of insurance
• Work closely with company underwriters to negotiate the best possible coverage options and premiums and assist in negotiating sales and service-related items on behalf of the client. Develop and maintain professional relationships with carrier representatives and underwriters.
• Find opportunities to create/enhance SOI relationships and participate in scheduled events (e.g., boat shows).
• Complete service-related tasks for marine clients by providing superior client service.
• Provide support tasks for renewals as requested to ensure property delivery to clients.
• Process incoming mail/tasks in accordance to department workflows and prioritize daily tasks.
• Process transactions to generate billing invoices and prepare premium finance contracts as necessary.
• Seek referral opportunities for account rounding as well as new prospects.
• Maintain up-to-date status with assigned activity tasks and responding/attaching emails in our agency management system.
• Monitor continuing education requirements to ensure compliance with licensing requirements by enrolling in online CE courses.
• Follow Agency guidelines, policies, and procedures.

This is not an exhaustive list of all duties and responsibilities. Other duties and responsibilities may be assigned, based on Agency needs.

REQUIRED EDUCATION & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Florida 2-20 License Required;
• Bachelor's degree from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience;
• An insurance designation, equivalent to CPCU, AAI or CIC is preferred;
• Ability to build rapport with each customer through active listening;
• Experience dealing the multiple insurance carriers;
• Knowledge of Applied "EPIC" Agency Management System beneficial;
• Proficient with Microsoft Word and Excel.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies and qualifications:

• Analytical
• Organizational & time management skills
• Dependable
• Team Player
• Professional demeanor
• Superior customer service skills
• Open to diversity
• Ethical
• Supportive of organizational efforts and policies
• Mindful judgment
• Motivation
• Dependable
• Show initiative

  PHYSICAL DEMANDS:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  WORK ENVIRONMENT: This job operates in a professional office environment. The overall noise level in the work environment ranges from low to moderate.

  OTHER QUALIFICATIONS:  Regular travel required. 

POSITION SUMMARY:

The ideal candidate will be extremely customer service oriented and will represent the agency with the highest ethical standards with a minimum of 2 to 3 years of industry experience. The candidate must be an exceedingly effective communicator and a team player. This is a fast paced environment and requires the ability to multi-task and prioritize on a daily basis. The individual should have a positive attitude and be a quick learner. He/she must be able to work independently in this position.

JOB DUTIES: Work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.

• Work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
• Accept coaching from supervisors and managers, in compliance with the Agency's policies and procedures.
• Process incoming mail in your electronic inbox.
• Assist with issuing binders, extensions, certificates, auto identification cards, and other proofs of coverage.
• Process endorsement requests and endorsements and send follow up requests to carriers.
• Input transactions in billing system to generate invoices.
• Process confirmed cancellations and audits as well as reinstatements.
• Input and update Acord applications in system as directed.
• Assist with policy rating and process changes on carrier websites.
• Retrieve and process documents from carrier websites.
• Check carrier communication logs and process as needed.
• Checks policies for accuracy in rating and typing and assure they are issued as requested and conform to application and proposal.
• Prepare policy books for large clients.
• Handle routine correspondence between carriers, agency, and insureds.
• Input and follow up on system activities as directed.
• Assist with data entry projects.
• Provide customers service to clients as directed and fill-in for Client Service Manager as needed.
• Seek advice from Client Service Manager when problems arise on accounts.
• Perform special projects at the Client Service Manager's request.
• Be available to assist services department with phones and mail if needed.
• Assist in the training and growth of newer and less experienced team members.
• Actively pursue referral opportunities to other departments.
• Maintain electronic and/or paper files in an orderly, up-to-date manner.
• Monitor personal continuing education requirements to ensure compliance with licensing requirements. Attend classes as necessary.
• Be familiar with and follow Agency guidelines, policies and procedures. 

This is not an exhaustive list of all duties and responsibilities. Other duties and responsibilities may be assigned, based on Agency needs.

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Florida 4-40 or 2-20 License Required
• High school diploma or general education degree (GED); or 2 to 3 years related experience and/or training; or equivalent combination of education and experience
• Experience dealing with multiple insurance carriers
• Knowledge of Applied "EPIC" Agency Management System beneficial
• Proficient with Microsoft Word & Excel
• Strong written & oral communication skills
• Organizational & time management skills
• Dependable
• Team Player

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: This job operates in a professional office environment. The overall noise level in the work environment ranges from low to moderate.

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