At JetBrains, many teams rely on data and shared tools in their daily work – whether they are building products, improving AI solutions, running marketing campaigns, managing finances, or tracking sales. Our goal is to make these resources easy to find, understand, and use.

We’re looking for a Senior Technical Writer to join our Data Office department and help us create clear, structured documentation for data, metrics, tools, and services. You’ll work on content such as data catalogs, metrics documentation, user guides, SDK documentation, and UI text – helping colleagues understand and take advantage of our data ecosystem.

This role goes beyond writing. You’ll take ownership of a specific area, improve processes, lead documentation projects, support contributors, mentor junior writers, and help raise the overall quality of documentation throughout the department.

We’d love for you to join our team if you have

• Extensive writing experience within software, IT, or data-related domains.
• Strong technical foundation and an understanding of software development concepts and workflows.
• Experience documenting APIs, SDKs, developer tools, data tools, datasets, metrics, data catalogs, or other complex systems.
• Experience with docs-as-code, Markdown or XML, and version control (specifically Git).
• Excellent English and writing skills, with the ability to explain complex topics clearly and empathize with different highly technical audiences.
• A proactive mindset and the ability to work independently, take initiative, prioritize tasks, and move work forward.
• Strong communication and collaboration skills, including an inclination toward mentoring, knowledge sharing, and improving how the team works.

We’d be particularly thrilled if you have

• Strong understanding of data analysis concepts and terminology.
• Experience leading or independently completing technical documentation projects.
• Experience improving documentation processes with templates, automation, scripts, or AI tools.
• Experience optimizing content for both human readers and AI-based discovery and reuse.
  
  
  #LI-REDER

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals.

Responsibilities

• Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
• Maintaining and updating existing user-facing content, including user guides, test plans, and online help
• Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
• Adhering to existing processes and procedure to ensure proper source control and systematic reporting
• Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
• Developing high-quality content, including business process documentation, templates, and forms
• Editing content developed by fellow technical writers and other Rithum teams, as needed
• Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
• Maintaining and examining existing standards for client-facing and internal content
• Participating in the implementation of new technologies to improve content development, management, and delivery

Qualifications 

Minimum Qualifications  

• 2+ years’ technical writing or related experience (writing samples will be required)
• Fluent in both written and spoken English
• Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
• Design tools (such as Photoshop and Illustrator)
• Collaboration and project/issue management tools (such as Jira)
• Experience using SharePoint or similar
• Experience using Notion or similar
• Experience using help authoring solutions (such as Salesforce)
• Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate)
• Experience using screen capture software
• An understanding of software development (SDLC)
• Basic knowledge of HTML and CSS

Preferred Qualifications 

• Bachelor’s degree in a related discipline
• Demonstrated ability to distill complex concepts into straightforward messages
• Superior oral and written communication skills, including editing/proofreading
• Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
• Enthusiastic team player with excellent interpersonal skills
• Content management systems
• Training design and development

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, Dental and Psychology benefits 
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day 
• Voucher program for Transportation, Meals & Childcare 
• Remote Working Stipend: €40/month automatically applied in payroll
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program 
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. 
• Charitable contribution match per team member 

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals.

Responsibilities

• Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
• Maintaining and updating existing user-facing content, including user guides, test plans, and online help
• Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
• Adhering to existing processes and procedure to ensure proper source control and systematic reporting
• Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
• Developing high-quality content, including business process documentation, templates, and forms
• Editing content developed by fellow technical writers and other Rithum teams, as needed
• Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
• Maintaining and examining existing standards for client-facing and internal content
• Participating in the implementation of new technologies to improve content development, management, and delivery

Qualifications 

Minimum Qualifications  

• 2+ years’ technical writing or related experience (writing samples will be required)
• Fluent in both written and spoken English
• Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
• Design tools (such as Photoshop and Illustrator)
• Collaboration and project/issue management tools (such as Jira)
• Experience using SharePoint or similar
• Experience using Notion or similar
• Experience using help authoring solutions (such as Salesforce)
• Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate)
• Experience using screen capture software
• An understanding of software development (SDLC)
• Basic knowledge of HTML and CSS

Preferred Qualifications 

• Bachelor’s degree in a related discipline
• Demonstrated ability to distill complex concepts into straightforward messages
• Superior oral and written communication skills, including editing/proofreading
• Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
• Enthusiastic team player with excellent interpersonal skills
• Content management systems
• Training design and development

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, Dental and Psychology benefits 
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day 
• Voucher program for Transportation, Meals & Childcare 
• Remote Working Stipend: €40/month automatically applied in payroll
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program 
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. 
• Charitable contribution match per team member 

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

We are a global technology consulting company specializing in IT solutions, cloud-based platforms, mobile and web applications, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, we deliver projects for highly complex industries, including pharmaceuticals, diagnostics, healthcare, and consumer goods.

At our company, we value international talent, diversity, flexibility, and a collaborative environment that fosters both professional growth and personal well-being.

🧠 What You’ll Do

This role is part of an ongoing, strategic project in the pharmaceutical diagnostics sector. The project is centered on storing medical data using AWS platforms. One platform is dedicated to storing blood sugar levels for diabetic patients, while the other stores diverse data from various diagnostic tests, such as blood tests and biopsies. By joining this team, you will have a great impact on society, contributing directly to improving people's health.

Your main responsibilities will include:

• Collaborate with data platform engineers, product owners, sub-chapter leads, and stakeholders to gather information and translate complex technical topics into user-friendly language tailored to different audiences (e.g., engineers, program leaders, managers).
• Review and organize existing Data Platform documentation to improve clarity, usability, and accessibility, maintaining a structured repository in tools like Confluence.
• Create version-controlled templates to standardize documentation and ensure it meets organizational quality standards.
• Define and maintain workflows for requirement collection, prioritization, and approval, ensuring traceability from customer requirements to software specifications and test cases.
• Document release management processes, including versioning, deployment pipelines, rollback strategies, and post-release monitoring procedures.
• Develop post-production support documentation, such as Service Runbooks, Incident Response SLAs, FAQs, and On-Call checklists for Engineers.
• Align technical documentation efforts with the company's modular Quality Management System (MQMS) to support regulatory compliance, maintaining traceability in systems like Enzyme, DiaDoc, or Aspire.
• Leverage AI to automate the generation of technical and mQMS documentation
  
  

✅ What We’re Looking For

• Proven experience as a Technical Writer in a data engineering, software engineering, or similar technical domain.
• Ability to quickly grasp complex technical concepts and effectively communicate them through written materials
• Strong organizational, analytical, and problem-solving skills.
• Expertise in documenting technical processes related to requirements management, release workflows, and post-production support.
• Familiarity with Quality Management Systems (QMS) and the documentation efforts they require.
• Proficiency in version control systems (e.g., Git) and documentation tools (e.g., Confluence, SharePoint, Markdown editors).
• Nice to have: Knowledge of data engineering concepts, platforms, and tools (e.g., ETL processes, cloud platforms, and APIs) and Experience using AI to autogenerate documentation using Git, JFrog, Jira, Confluence, Slack, or XRAY.
• Communication: Excellent oral and written English; ability to communicate with technical and non-technical stakeholders.

💜 Why You’ll Love Working at Nuvolar

• People-First Culture – We care about our team, support each other, and celebrate successes together.
  
  
• Location & Work Model: 100% remote, with sporadic requests (not mandatory) to attend in-person meetings in Sant Cugat or other client locations.
  
  
• Continuous Learning – Access to training programs, mentorship, career development opportunities, and an annual professional development budget.
  
  
• Health and Wellness Perks – Private health insurance and gym subsidy.
  
  
• Great Company Culture – Team events, knowledge-sharing sessions, and fun activities throughout the year.

👥 The Hiring Process

We like to keep things simple and transparent:

1. HR Interview – A friendly conversation to understand your background and career aspirations.
2. Technical Exercise – Showcase your approach to assess your skills.
3. Technical Interview – Meet the team and discuss the vision and your potential role in it.

🚀 Join a team where trust, growth, and purpose go hand in hand. Apply now and let’s build meaningful tech — together, from anywhere.

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Equal Opportunity Statement
Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.