See yourself at Twilio

Join the team as our next Presales Engineer for our Twilio Communications EMEA team.

About the job

The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.

Responsibilities

In this role, you’ll:

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.

• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
• Backend (Java, C#, Node.js, Python or PHP)
• Web (JS, React)
• Experience with designing and consuming REST APIs

Desired: 

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies 
• Additional language speaker a plus, specifically French or Hebrew 

Location 

This role will be remote and based in the UK. 

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Why this role matters:

Vonage's API Business Unit is building a modern, lean architecture practice in a small central architecture team that empowers distributed teams to make fast, sound decisions independently. This is a high-impact individual contributor role at the heart of that practice. 
You will work across product and platform boundaries, providing the architectural clarity, shared patterns, and strategic direction that connects engineering decisions to business outcomes.
You'll bring structure to complexity, help teams navigate trade-offs, and build the architectural capability that lets the organisation move faster with confidence.

Your key responsibilities:

• Define and evolve architecture strategy, reference models, and target states across the CPaaS platform
• Shape technology direction through standardisation, simplification, and platform investments
• Co-ordinate cross-domain architectural initiatives (resilience, security, compliance, observability, developer experience)
• Champion architecture practices and governance (ADRs, Well-Architected practices)
• Partner with engineering and product leaders to translate business needs into scalable solutions
• Provide hands-on support in solving complex architectural challenges
• Communicate architectural vision and decisions to both technical and business stakeholders
• Mentor engineers and architects while contributing to internal communities and best practices
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What you'll bring

Required:

• Demonstrable skills and experience in a senior architecture role with scope across multiple teams, products, or shared platforms
• Demonstrable experience of leveraging architectural practice to steer and deliver measurable business value and reduce unnecessary costs.
• Deep expertise in cloud-native and distributed systems architectures, ideally on AWS
• Strong experience with SaaS, API-based, and developer-facing platforms — CPaaS or communications domain experience is a plus
• Proficiency across modern technologies and practices: microservices, Kubernetes, event-driven architectures (Kafka), CI/CD, DevSecOps, and Infrastructure as Code
• Proven ability to apply structured architectural techniques — capability mapping, ADRs, C4 diagrams, in practical, proportionate ways
• Strong communication and influencing skills, with the ability to align stakeholders and drive decisions without formal authority
• Experience balancing architectural consistency with team autonomy in fast-moving, agile engineering organisations

Experience we consider a plus:

• Knowledge of communications protocols (e.g. SMS/RCS, WebRTC, SIP)
• Familiarity with enterprise architecture frameworks (e.g. TOGAF, Zachman)
• AWS, Kubernetes, or related cloud certifications
• Knowledge and experience of working within an Agile methodology.

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance – Allianz Family
• Kafeteria – My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time Off (VTO)
• Additional benefits and perks will be discussed during the interview process

#LI-YB1

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

We're looking for a Developer Advocate (Video) to join the Vonage Developer Relations team and drive the successful adoption of our next-generation video platform. In this strategic role, you'll lead developer experience initiatives for our video platform, helping to create tools and resources that ensure users can quickly and painlessly build with our Video API. Your work will be crucial in helping developers leverage our video APIs effectively, combining technical expertise with strategic insight to drive platform adoption and usage.

As an Developer Advocate (Video), you will be the bridge between our engineering teams, product management, and the developer community, ensuring our video products are accessible and effectively implemented. You'll focus on creating reference implementations, developer resources that showcase the power and scalability of our video platform, and migration tools while facilitating smooth transitions from legacy systems.

Your key responsibilities:

• Technical Content: Create and maintain comprehensive technical documentation, code samples, and tutorials that demonstrate best practices for video API implementation
• Community Education: Host webinars, workshops, and hackathons to educate developers on building and scaling video-driven solutions
• Documentation Tools: Develop and maintain tools that help keep API documentation current, including automated testing of code samples and integration examples.
• Migration Support: Design and develop tools, scripts, and utilities that facilitate seamless migration from legacy OpenTok infrastructure to our modern video platform.
• Product Feedback: Gather and analyze developer feedback to identify opportunities for tooling improvements and new automation solutions.
• Cross-team Collaboration: Work closely with Product, Engineering, and Support teams to ensure tooling aligns with platform capabilities and developer needs.

What you'll bring

Required:

• Strong software development experience with expertise in video/streaming technologies
• Proficiency in multiple programming languages relevant to both server-side and client-side video development
• Experience with API design and implementation
• Strong technical writing and documentation skills
• Excellent problem-solving and debugging skills
• Strong communication skills and ability to work in a remote environment

Experience we consider a plus:

• Previous Developer Experience, Developer Relations or Developer Advocacy experience
• Knowledge of Android, iOS, or React development
• Understanding of WebRTC and real-time communication protocols
• Proficiency in multiple programming languages commonly used for tooling and server-side development
• Familiarity with cloud communication platforms (CPaaS), Network APIs, and Vonage APIs
• Background in creating developer documentation and technical content

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line (EAP)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-AR1-WW1

Why this role matters:

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly for the Video API vertical team. As a Video API Account Executive, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in WebRTC Video solutions, your work will directly contribute to helping innovative companies integrate video into their customer experiences, setting them apart in their respective industries.

Your key responsibilities:

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell
• Employ a value & solution oriented sales methodology with a focus on real time video communication solutions
• Build upon the growth & adoption of our Video APIs in the Mid-Market segment in the EMEA region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts 
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

What you’ll bring:

Required:

• Fluent Spanish and French
• Experience in Enterprise technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.
• Experience selling WebRTC based solutions or other Video technologies 
• Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.
• Strong relationship-building skills with executives across business, marketing, and technology teams.
• Experience collaborating effectively with Pre-Sales Consultants.
• A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.

Experience we consider a plus:

• A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.
• Experience in gaming, finance, social or healthcare verticals selling Video products
• Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.

How you’ll benefit:

• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-MW1