About the Role

iCapital is hiring a Vice President, APAC Legal Counsel to join its International Legal Team and work with the broader iCapital team in APAC. The focus will include representing private funds sponsored in APAC (predominantly Cayman- and Australia-domiciled funds) on a wide spectrum of matters including fund formation, marketing, structuring and distribution matters. The ideal candidate should have strong experience in both drafting and negotiating fund documents, side letters, placement agreements and related fund materials, and have the capability of workshopping and ultimately launching new fund structures and strategic initiatives at iCapital.  The candidate will work closely with the broader International Legal team, as well as the Client Solutions, Product Development and Structuring, Regulatory & Compliance and other operational teams at iCapital. This is a unique opportunity to work with a dynamic team and meaningfully contribute to the expansion of a growing business

Responsibilities

• Draft and negotiate various agreements with counterparties including many of the world’s largest and most sophisticated fund managers and leading distribution agents
• Draft and review private fund offering materials, partnership agreements and related private fund legal documentation
• Advise on the legal implications of offering new and existing products and services across jurisdictions
• Coordinate with outside legal counsel with respect to a variety of issues including regulatory, corporate and fund investment work
• Engage in, solution and execute on new initiatives, structures and business lines as the company grows and evolves
• Drive legal projects with on-time and on-budget results
• Work on general corporate matters and a broad range of commercial contracts

Candidate Profile and Qualifications

• Desire to work at a high-growth company in a fast-paced environment
• Qualified lawyer with 5+ years PQE in a major common law jurisdiction
• Proven legal expertise in multiple practice areas, such as financial markets, commercial and corporate, with a keen interest in asset management and/or financial technology and the development of the industry
• Strong knowledge of Cayman fund structures
• Knowledge of Australia and Singapore fund structures is a plus
• Knowledge of the Investment Company Act of 1940, the Investment Advisers Act of 1940 and the Securities Act of 1933 is a plus
• Knowledge of fund and cross-border regulations is a plus
• Japanese language skills is a plus
• Strong interpersonal and leadership skills
• Willingness to learn new topics and work in an evolving business environment
• High level of integrity
• A proactive attitude and ability to work cross-functionally and ability to think through complex concepts and tackle them in an organized and efficient manner

 We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day.  Every department has different needs, and some positions will be designated in-office jobs, based on their function. 

For additional information on iCapital, please visit https://www.icapital.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

Stripe is looking for an exceptional transactional lawyer to join our commercial legal team supporting our fast growing business in APAC. 

Stripe is a global technology company that builds infrastructure for online commerce with a mission to increase the GDP of the internet. Not only do we handle billions of online transactions each year, Stripe is forging new paths in global commerce including the use of cryptocurrencies and stablecoins, and agentic commerce. Our innovative suite of SaaS offerings enable millions of users around the world, from entrepreneurs to multinational enterprises and online marketplace platforms, to build their businesses, establish global reach, scale faster and operate more efficiently. And we are just getting started! 

In this role, you will:

• Support the APAC Sales team, leading negotiations for complex and strategic agreements;
• Advise on a wide range of commercial and legal issues, including launch of new products to Stripe users and support international expansions;
• Be an integral part of the build out of Stripe’s commercial legal infrastructure so that we can scale and operate efficiently at pace with Stripe’s exponential growth - this work includes drafting and maintaining Stripe’s agreements and playbooks, leading and contributing projects to improve internal processes, leveraging AI tooling to optimize how we work and collaborate with our clients, partners and users; 
• Partner with teams across Stripe globally, including sales, operations, product, tax, risk groups, and others;
• Help the entire team drive scaled support and efficiency, working collaboratively in a global team to maximize the overall impact of the Commercial Legal team;
• Develop and deliver training and other resources to help the Sales team sell our products; and
• Be a point of escalation for outside counsel.

The person we are looking for is:

• Intellectually curious and a creative problem solver - Stripe’s products and our industry are complex and ever evolving - you should relish learning new products and finding creative solutions to challenging problems;
• A self starter with a bias for action - you are proactive and have a strong sense of ownership; 
• A clear and concise communicator (in written and verbal forms), who can distill the key risks and explain complex, nuanced issues in plain and simple terms; 
• A natural collaborator, able to guide cross-functional teams and drive to a win-win solution;
• Familiar with the range of legal issues and commercial risks that arise in connection with hosted data and technology services;
• A team player who is willing to do what it takes to contribute to the collective success; and
• Qualified in at least one APAC region with a law degree or equivalent
• 7+ years of relevant experience in-house or in a technology practice group in a top law firm.

It would be preferable but not essential for you to have:

• Fluency in mandarin and experience supporting the greater china region;
• Experience working in payment or fintech industries and knowledge of associated regulatory issues;
• In-house experience advising high growth companies; 
• Working knowledge on how to use LLM tools;
• Experience in improving legal processes with AI technology; and
• A working knowledge of data protection laws 

We are committed to building an inclusive work environment where all Stripes feel welcomed as their authentic selves—inclusive of all genders, sexual orientations, ethnicities, races, education, ages, and other personal characteristics. We work on broadening our internal diversity because we want to be culturally equipped to build products and solutions for our diverse user base.

To apply:

Please include your resume and LinkedIn profile

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is looking for a marketing lawyer to join our growing legal team. This role will provide dedicated legal support to Stripe’s Marketing, Communications, and Design organizations in APAC and be instrumental in maturing and scaling Stripe’s legal support frameworks for these client groups in a growing, priority region for the company.

What you’ll do

The ideal candidate is passionate about Stripe’s mission of helping businesses grow and thrives in solving complex legal, technology, and business issues in collaboration with others. We’re looking for someone who is a team player and willing to jump in on tasks of any size. Experience in financial technology, payments, and/or financial services is helpful, but not required, for you to be successful in this role.  

Responsibilities

• Provide legal advice to the Marketing organization on commercial, marketing, and privacy issues across the APAC region.
• Help ensure that Stripe’s APAC events, marketing materials, CRM practices, and brand- and product-related communications comply with applicable laws, global privacy frameworks, local regulations, and internal Stripe policies.
• Draft, negotiate, and manage complex commercial and licensing agreements to support marketing, advertising, events, communications, and content creation.
• Proactively monitor and analyze legislative, regulatory, and enforcement developments within Greater China and other key APAC markets, and translate the legal changes into clear, actionable advice and compliance strategies for the Marketing organization.
• Apply sound judgment to manage and resolve time-sensitive escalations quickly and effectively to support the Marketing organization's ambitious objectives.
• Drive compliance and operational efficiency, proactively identify opportunities for standardization, and lead projects to improve internal processes.
• Draft and maintain template documents, playbooks, training materials, and other essential resources.
• Collaborate effectively with key internal stakeholders across various teams, including Product Legal, Consumer Legal, Privacy Legal, Procurement, and Third Party Risk Management.
• Oversee and manage outside counsel.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of relevant marketing legal experience, gained in-house or within a law firm's marketing practice group, including reviewing, drafting, and negotiating a variety of marketing and advertising contracts.
• Subject matter expertise necessary to effectively review content for compliance with laws and policies and advise on APAC and global marketing legal issues.
• Demonstrated regional knowledge of APAC markets, including Greater China, encompassing cultural, regulatory, and commercial sensitivities.
• Proficiency in data protection frameworks such as GDPR and key APAC regulations (e.g., Singapore's PDPA, Australia's Privacy Act), particularly as they apply to sponsored events, CRM practices, and vendor/agency relationships.
• Experience developing and delivering localized, practical legal training programs on marketing, advertising, and data privacy law specifically tailored for a non-legal audience in APAC.
• A proactive mindset focused on identifying opportunities for improvement and enhancing operational efficiency.
• Exceptional written and verbal communication skills, with the ability to collaborate effectively across diverse cross-functional teams.
• A strong sense of ownership, willingness to approach tasks with enthusiasm and resourcefulness, and the ability to effectively prioritize and advance multiple concurrent deals, often under tight deadlines.
• Humility, intellectual curiosity about the evolving payments industry, and a terrific sense of humor.

Preferred qualifications

• In-house experience advising a high-growth company.
• Fluency in Mandarin as substantial experience is required working with or providing counsel to clients in the Greater China Market
• Understanding of industry-specific contract terms, governing frameworks (e.g., IAB), and commercial contracting practices within the marketing and adtech space.
• Demonstrated experience with key internet and data-related regulations specific to Greater China.

About the role

We are seeking a Strategic Finance, GTM member to join our Finance team at Anthropic to partner with sales counterparts. In this role, you will be a key partner to our go-to-market teams, providing financial expertise and guidance to support strategic decision-making. As we continue to grow, you will play a crucial role in analyzing financial data, building models, and delivering insights to drive informed business decisions across revenue goals, sales capacity planning, deal desk and marketing spend returns. This role will work closely with cross-functional teams and collaborate with other members of the finance organization to align go-to-market strategies with broader financial considerations.

Key responsibilities

• Provide expert guidance, recommendations, and influence to go-to-market stakeholders on financial strategies, investments, and resource allocation decisions, leveraging an in-depth understanding of the company's financials
• Partner cross-functionally to drive analysis, build financial models, and recommend business decisions across a variety of areas, such as revenue goals, sales capacity planning and key strategic initiatives
• Prepare and deliver clear, concise, and insightful financial reports, analyses, and forecasts, highlighting key trends, risks, and opportunities to facilitate informed decision-making to stakeholders and executives
• Collaborate with other members of strategic finance, FP&A, and accounting counterparts, helping to align go-to-market with broader financial strategies and considerations
• Establish and implement reporting dashboards and scorecards to track key operational and financial metrics

Minimum qualifications

• Experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• Exceptional analytical skills with an ability to synthesize data into compelling insights and develop / maintain complex financial operating models
• Extraordinary problem-solving and critical thinking abilities to navigate complex financial challenges
• Comfort working cross-functionally and are adept at communicating complex financial information to non-finance audiences
• Excitement about working in a fast paced, dynamic environment and adapt well to change
• Possess a bias towards action, strong work ethic, and have experience driving operational outcomes under tight timelines
• Strong relationship building, business judgment, process management, and communication skills
• Are passionate about Anthropic's mission to build safe, transformative AI systems

Preferred qualifications

• 10+ years of experience across strategic finance, go-to-market finance, private equity, growth equity, venture capital, consulting, and investment banking
• GTM Finance Business Partnership experience
• A combination of 10+ years in strategic finance, paired with several years prior across private equity, growth equity, venture capital, consulting, and investment banking
• Experience with consumption based and/or complex business models
• High knowledge of and interest in effective go-to-market strategies including deal-desk management
• Background in AI, ML, or related technologies

About the role

We are hiring our first Singapore-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day. Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale. 

Note: Specialists in this role will work Wednesday to Sunday

Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses 
• Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
• Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Operate in ambiguity, making informed decisions even in never-before-seen situations
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
• Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you:

• Have experience in providing technical product support within a second tier, escalated, or priority support team.
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
• Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC.
• Are proficient at working in a technical environment and are interested in Anthropic’s products
• Possess a deep sense of ownership, and are excited to help us build our team!

About the role

We are hiring our first Singapore-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day. Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale. 

Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses 
• Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
• Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Operate in ambiguity, making informed decisions even in never-before-seen situations
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
• Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you:

• Have experience in providing technical product support within a second tier, escalated, or priority support team.
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
• Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC.
• Are proficient at working in a technical environment and are interested in Anthropic’s products
• Possess a deep sense of ownership, and are excited to help us build our team!

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team and role

Adyen’s Payment & Product Partnerships Counsel team is newly chartered within the Regulatory organization to build and scale the legal framework for our most critical financial and technology infrastructure relationships. We are looking for a skilled, business-oriented financial services transactions lawyer to join our team in Singapore, focusing on partnerships in the APAC region. In this role, you will be a principal advisor to our partnerships, product, risk, and compliance teams, responsible for a broad range of transactions and relationships that span financial services ecosystems, business operations and processes, and technology.

Adyen’s Regulatory and Legal teams build and operate at the intersection of global financial services law and regulation, commercial strategy, and product innovation. We’re looking for a lawyer who’s at home leading deals to support highly regulated, complex products, and who’s willing to roll up their sleeves and take on projects large and small. Experience with financial services transactions and a working understanding of market-dominant financial services regulatory models are a must; experience in payments, lending, and fintech are a plus, but not required.

What you’ll do

• Partner with Adyen’s payment and product partnerships teams to help build, manage, and grow strategic relationships with card networks, payment methods, financial institutions, and other financial and technology partners that support Adyen’s product and technical stack.
• Structure, draft, and negotiate strategic infrastructure partnership agreements to enable and optimize Adyen’s payments and financial products across our Asia-Pacific markets.
• Collaborate with product, regulatory, compliance, risk, finance, partnerships, and other cross-functional teams to ensure our partner deals conform to our regulatory positions and support our product development, market expansion, and commercial objectives.
• Counsel stakeholders across the business on operation and interpretation of partner agreements (including scheme, network, and operating rules), partner and regulatory ecosystem interdependencies, and corresponding risks and opportunities affecting Adyen’s product and go-to-market strategies.
• Scale our deal cycles and the products they support by generating and maintaining documents and other resources for working with partners, including form agreements, position guides, and implementation briefs.
• Stay current on laws, regulations, and scheme and network rules governing bank-partner relationships, third-party service providers and outsourcing, privacy, data security, consumer protection in financial services, and marketing.
• Build relationships as a trusted advisor by providing clear, practical, actionable guidance in areas involving significant ambiguity or rapid industry evolution.

What we’re looking for

• 8+ years experience as a qualified lawyer across in-house and law firm roles, with a significant portion spent working with financial institutions or technology companies on transactions opposite experienced counsel.
• Working dexterity with financial services partnership transactions, where a regulated financial institution and another party (e.g., a network, a fintech, another financial institution) collaborate to stand up and run a unified financial product or service, preferably a payment, credit, or lending product.
• A capable contract generalist who’s able to spot a broad range of legal issues across disciplines (e.g., contract, regulatory, IP, privacy); an avid drafter with a passion for simple, elegant language and an aversion to gratuitous legalese; and, a seasoned lead negotiator who is able to identify and communicate practical, risk-based solutions to deal points persuasively and on the fly.
• Excellent English-language communication skills, with the capacity to translate complex legal and contractual concepts to technical teams and other non-lawyer audiences.
• Constitutional curiosity and enthusiasm to self-educate quickly on complex business models, technologies, and product use cases.
• Strong, risk-tuned judgment, outstanding project management skills, and the ability to juggle competing priorities under tight deadlines.
• Proficiency in Japanese and/or Mandarin Chinese is a strong plus but not required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.