Building a Brand Starts with a Story

Learn more at www.firstagency.com

What You Would Get To Do

The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

• Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity
• Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting
• Sourcing, negotiating and managing site selections, contract management for venues and suppliers
• Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management
• Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.)
• Virtual event planning and project management, including confirming the appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders
• Co-plan with colleagues and the client on larger-scale programs; strong team player
• Ensure adherence to the client’s standards of operation and policies, and that compliance and risk guidelines are followed
• Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events
• Post-event wrap-up, including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements
• Share knowledge of best practices, new suppliers, services and venues

What We Are Looking For

• 5-7+ years’ event management experience, preferably in a corporate or financial environment
• Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
• Experience in working with and managing senior clients
• Proficient with Microsoft Office applications such as PowerPoint and Excel
• Motivated, self-starter, ability to work independently and project plan; ability to think innovatively
• Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines
• Virtual event experience preferred – Webex and Zoom experience a plus
• Leadership/influencing/negotiation and decision-making skills
• Adaptable and resourceful individual able to follow guidance while working independently; proactive in generating ideas and creative solutions
• Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles
• Strong client management skills
• Strong oral and written communication skills
• Ambitious, proactive and highly organised
• Willing to travel to various locations for site-visits and on-site management of events
• Experience working with large and complex databases preferred, Cvent experience preferred
• Knowledge of venues and suppliers in key APAC cities

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical & Dental) from day 1 
• Annual Health Screening
• 20 Days Annual Leave PLUS Public Holiday
• Employee Assistance Program including 24/7 support, counselling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Duetto's partner ecosystem is a serious growth engine — and this role is the person who makes it perform. As Director of Strategic Partnerships, you'll own the commercial outcomes of our global integration partner portfolio: driving partner-sourced pipeline, building the programs and processes that make partnerships scalable, and converting partner relationships into hotel acquisitions and ARR. This is an execution-first role with real strategic scope, reporting directly to the VP of Global Partnerships and Alliances.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the day-to-day commercial performance of Duetto's global integration partner portfolio — executing the partner strategy set by the VP and driving hotel acquisition, co-sell pipeline, and partner-sourced ARR through co-sell, co-innovation, and referral motions across key partners worldwide.
• You'll build and run joint account planning and hotel activation programmes that convert partner customer bases into active Duetto customers, coordinating with regional Sales teams through to close.
• You'll create and operationalise Duetto's integrated partner programme — tiers, incentives, certification processes, and enablement standards — ensuring consistent delivery and partner satisfaction across the portfolio at scale.
• You'll establish repeatable, data-driven partner engagement models: standardising QBR formats, health scoring, and pipeline attribution to give clear visibility across the partner portfolio, with full Salesforce fluency to evidence it.
• You'll collaborate on building a globally distributed team of partner managers across EMEA, North America, and APAC — setting KPIs, managing performance, and building a results-oriented culture aligned to company OKRs.
• You'll work cross-functionally with Sales, Marketing, Product, and Customer Success to embed partnership motions into the broader GTM — translating external partner priorities into internal roadmap requirements and ensuring partner-sourced pipeline is tracked and converted.

What We're Looking For

You may be a good fit if you have:

• 5–8 years of relevant experience in technology partnerships, with a demonstrable track record of building and executing commercial partner programmes — including programme architecture, enablement, and measurable pipeline and revenue contribution
• 3+ years operating in a global environment with clear accountability structures and strong performance outcomes
• Proven ability to drive partner-sourced pipeline that directly contributes to company revenue, with the reporting discipline and CRM fluency to evidence it
• Experience running an integrated partner or marketplace programme at scale, including cross-functional coordination with product, sales, and support
• Strong commercial acumen — you can translate integration partner relationships into co-sell pipeline, referral revenue, and hotel acquisition outcomes
• Proficiency in Salesforce for pipeline management, attribution, and partner reporting

Strong candidates may also have:

• Experience in the hospitality technology ecosystem — PMS, RMS, CRS, and data platforms
• Deep knowledge of how hospitality technology partners buy, sell, and integrate
• Experience operating at a strategic level with global scope and high impact on business outcomes

Why Duetto?

• Partnerships are a first-class growth channel here. This isn't a relationship management role dressed up as a Director title — you'll own commercial outcomes, build programmes from the ground up, and have clear accountability to revenue and hotel acquisition targets.
• Global scope from day one. You'll be working across EMEA, North America, and APAC with a partner ecosystem that spans 80+ integrations and some of the most important names in hospitality technology.
• AI is how we work. Duetto is an AI-first organisation — every function, including partnerships, operates with AI tooling built into the workflow. You'll have the tools to work faster and smarter than anywhere else you've been.
• A category-defining product to sell around. The Revenue & Profit Operating System is genuinely differentiated — partners want to be in the ecosystem, which makes your job more about activation than evangelism.
• Real growth trajectory. Reporting to the VP of Global Partnerships and Alliances with a remit that spans programme design, team building, and revenue accountability — the path upward is clear.

The Details

• Location: Spain, United Kingdom, Singapore (Remote)
• Department: Sales
• Reports to: Vice President, Global Partnerships and Alliances

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to have done everything on this list. If you're a commercially minded partnerships leader who's energised by building programmes that actually move revenue — and you want to do it in an industry and company you can be proud of — we'd love to hear from you.

#LI-REMOTE

Customer Success Manager - APAC

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. 

This individual will work closely with hotels, chains, and partners across APAC to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

3. Key Responsibilities

Customer Success & Relationship Management 

• Build and maintain strong relationships with hotel clients across APAC.
• Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
• Ensure customers achieve measurable ROI through product adoption and optimization.
• Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.

Product Expertise & Advisory

• Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions.
• Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.

Cross-Functional Collaboration 

• Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
• Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
• Keep customer information up to date in Salesforce and run reporting/analytics in Tableau.

Team & Culture

• Contribute to a positive, productive environment within the Customer Success team.
• Support knowledge sharing and collaboration across departments.

What you will do

• Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
• Interact and provide support within assigned team and other departments
• Creates a positive and productive environment within the department 
• Update CS related info and customer information in Salesforce
• Run customer reports in Tableau

4. Qualifications

Required:

• 3+ years’ experience in Hospitality Revenue Management.
• Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS.
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems.
• Proficiency in Duetto solutions (preferred) or comparable revenue management tools.
• Fluent in English, additional regional languages would be a plus.
• Must be able to work and reside in Singapore without the need for sponsorship.
• Strong relationship-building, analytical, and communication skills.
• Ability to travel regionally within APAC  (25–40%).
  
  

Preferred:

• Prior SaaS platform experience in hospitality technology.
• Knowledge of APAC hospitality market dynamics and distribution landscape.
• Familiarity with CRM tools (Salesforce, Oracle, etc.).

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Business Development Representative (APAC) is responsible for the successful delivery of high-velocity pipeline generation across target accounts and buyer personas in the Asia-Pacific region. This role exists to drive business growth through qualified lead creation, elevate brand presence via credible first-touch engagement, and ensure consistency and best practices across outbound prospecting and inbound follow-up—delivering significant business value by converting interest into high-quality meetings and sales-qualified opportunities across a diverse, multi-market region.

3. Key Responsibilities

• Execute high-volume outbound prospecting across assigned APAC regions through email, phone, social media, and events to identify and qualify prospects.
• Engage and convert marketing-generated leads through rapid follow-up, discovery, and need qualification using a defined methodology (e.g., BANT/MEDDIC-light).
• Investigate target accounts, buying centers, and stakeholders to tailor outreach and sequences, leveraging AI-driven tools to increase relevance and response rates.
• Manage the facilitation of high-quality first meetings and demos for the sales team.
• Document clear context, pain points, stakeholders, and next steps to ensure a clean handoff to the sales organization.
• Contribute to territory and account plans by collaborating with Regional Sales Managers to align coverage, outreach priorities, and feedback loops to maximize pipeline creation.
• Update and maintain accurate account and lead data, activities, and stage progression in CRM and sales engagement tools.
• Track activity and pipeline KPIs to ensure visibility and forecast accuracy.
• Share market insights and collaborate with Marketing on messaging and campaign optimization to continually improve performance. 
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 2+ years of experience in a sales, business development, or SDR/BDR role (preferably in B2B SaaS or hospitality technology).
• Strong communication, presentation, and interpersonal skills—comfortable engaging senior-level decision-makers.
• Familiarity with CRM systems (e.g., Salesforce) and sales engagement platforms (e.g., Apollo, HubSpot).
• Proven ability to manage high volumes of activity while maintaining a focus on quality conversations and outcomes.
• Business-level proficiency in English required; proficiency in Thai, Mandarin, Bahasa, or another regional language is a strong advantage.

Preferred:

• Specialized skills, knowledge, or experience within the hospitality, travel, or technology industry.
• Prior experience operating within a B2B SaaS environment.
• Understanding of the APAC hospitality landscape, including key hotel groups, ownership structures, and market dynamics across Singapore, Thailand, Indonesia, and broader APAC.

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

The Community You Will Join: 

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make:

In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a  team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms  you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day: 

• Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations 
• Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.
• Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia
• Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management. 
• Industry experience in tech, FMCG or Travel 
• At least 5+ years in a people-leadership role managing and scaling teams.
• Expertise and strong understanding of the Regulated Markets n tech industry. 
• Experience in Management Consulting is a plus.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
• Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.
• Previous experience growing supply and building partnerships is highly valued.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make:

In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a  team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms  you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day: 

• Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations 
• Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.
• Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia
• Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management. 
• Industry experience in tech, FMCG or Travel 
• At least 5+ years in a people-leadership role managing and scaling teams.
• Expertise and strong understanding of the Regulated Markets n tech industry. 
• Experience in Management Consulting is a plus.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
• Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.
• Previous experience growing supply and building partnerships is highly valued.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We are looking for an experienced sales professional to join our Key Accounts team within the Global Partner Solutions business. Our team builds exceptional, strategic, and long-term relationships with the largest and most valuable hotel companies across the globe.  We find ways to solve our clients’ many business challenges with a variety of Tripadvisor solutions, thereby supporting our customers and driving revenue for Tripadvisor.  We work across multiple internal and external stakeholders to ensure we find the right strategy for each of our partners.

As a Senior Key Account Executive at Tripadvisor, you will be in a hybrid role which is the perfect balance of customer retention & new customer acquisition. You will work with both existing and new customers, engage in a consultative sales approach, demonstrate our business value and ultimately sell Tripadvisor solutions to our clients.  You will have access to training, processes and tools to support success in this role. The ideal candidate will have strong sales DNA, be results-driven, execution-focused and customer-oriented. 

You are the right person for this role if you are proactive, motivated, strategic, organized, and able to work well in a fast-paced, highly-driven and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents.  Beyond that, we are seeking sales experience in e-commerce, SAS, and other digital platforms along with demonstrated success with exceeding sales targets.  

Job Location Singapore (Hybrid), Japan ( Remote)

What You’ll Do:

• You will own a book of business, constituted by our existing clients who use our business subscription and our Advertising solutions. You will nurture, manage and retain this book of business and carry associated quota/targets.
• You will also work on the whitespace/greenfield in your assigned territory and execute net-new customer acquisition deals from this segment of your market.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives (cross-sell / upsell)
• Work with key stakeholders from the customer organizations and provide in-depth product demonstrations along with the ability to negotiate commercials and close new business.
• Achieve and exceed agreed sales targets monthly and quarterly on KPIs like revenue-growth, customer retention, number of new customers acquired & other related KPIs.
• Serve as the link of communication between key customers and internal teams and work towards a faster issue-resolution.
  
  

Skills and Experience:

• Minimum 3 years sales experience, preferably owning the entire sales cycle end-to-end.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset
• Bachelor’s Degree from a reputed University.
• Relevant experience in Inside Sales or Field Sales. Preferably in Acquisition or Business Development
• Bi-lingual (Fluent in Japanese & English ) 
• Excellent written and oral communication in the relevant language/s of the country covered
• Demonstrated sales aptitude (negotiation & closing) with relentlessly high standards
• Not intimidated by technical interaction, co-browsing with customers on video calls.
• Target driven and proven self-starter with ability to deliver on initiatives without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce/Hubspot)
• Coachability, openness to feedback and dedication to consistent self-improvement
  
  

What We Offer:

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!