We are looking for innovative, experienced sales individuals with extraordinary energy, passion, and initiative to drive partner awareness and channel new business for the fastest growing database in the world, MongoDB.

The Manager of Cloud Partners role owns all the sales and channels related to our MongoDB as a Service partnerships in the region. These partnerships exist today with Alibaba cloud, Tencent cloud and AWS China and may expand to other partners.

This individual will be accountable for developing a strategy to generate an incremental sales pipeline with the cloud partners, increasing their efficiency via sales and technical enablement, joint marketing, post-sales support, and demonstrating to them how to sell the value of MongoDB.

We are looking to speak to candidates who are based in Shanghai , Beijing and Shenzhen for our hybrid working model.

Responsibilities

• Run Cloud Partner relationships in the China Area with a direct reporting line to the Regional Director of Mainland China
• Build and execute go to market programs (co-selling and co-marketing) with Cloud Partners
• Drive enablement and field alignment activities to deliver incremental MongoDB revenue with Cloud Partners
• Own New ACV quota & pipeline creation goal for Cloud Partner’s MongoDB as a Service business in the region
• Proactively helping prospect, identify, qualify, and develop a sales pipeline with the Cloud Partner’s regional sales teams
• Provide both business and technical expertise to the Cloud Partners to help them sell the value of MongoDB
• Interlock with MongoDB’s Global Partner team, Pre-sales, Post-sales, and Marketing support
• Participate in our sales enablement training, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

Requirements

• BA/BS required
• 5+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business
• Technically knowledgeable in the enterprise software and cloud computing space
• At least 5 years generating pipeline and selling in the Cloud/Database/IaaS space working with companies like Alibaba, Tencent, AWS, & Baidu
• Proven ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets
• Skilled in building business champions and running a complex sales process
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, DevOps, and open source technology a plus
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Must live in territory China (BJ, SH, and SZ)
• English and Chinese speaking
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products

Our Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals
• MongoDB provides employees and their families 24-hour access to an Employee Assistance program

Our Core Value

• Think Big, Go Far: We are big dreamers with a passion for creativity. We eagerly pursue new opportunities and markets through innovation and disruption
• Make It Matter: We are relentless in our pursuit of a significant impact. We think strategically and are clear on what we are and are not trying to do
• Build Together: We achieve outstanding things by connecting and demonstrating the diversity of skills, experiences, and backgrounds of our entire organization
• Embrace the Power of Differences: We commit to crafting a culture of inclusion by seeking and valuing employees from different backgrounds and circumstances. This is cultivated by learning from and respecting each other’s differences
• Be Intellectually Honest: We embrace reality. We apply high-quality thinking and rigor. We have courage in our convictions but work hard to ensure biases or personal beliefs do not get in the way of finding the best solution
• Own What You Do: We take ownership and are accountable for everything that we do. We empower and are empowered to make things happen, and balance independence with interdependence

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID 425322

Purpose of Position

• The Engineering Manager, Digital Commerce Product will be responsible for leading the technical planning, delivery management, and engineering coordination of the next generation CASETiFY’s customer-facing digital commerce products. The incumbent will work closely with product, design, business stakeholders, internal technology teams, and external vendors to define the development roadmap, drive execution priorities, and ensure high-quality and scalable solutions that support business growth.
• The incumbent is expected to bring strong hands-on development experience in customer-facing products, particularly eCommerce platforms, mini-programs, and mobile applications, together with solid engineering management capabilities to align technical direction, architecture, delivery approach, and operational readiness in a fast-paced and dynamic environment.

Job Description

• Lead the engineering planning and delivery management for digital commerce products, including eCommerce platforms, mini-programs, mobile applications, and other customer-facing digital experiences,
• Work closely with product, design, business, and technology stakeholders to define the technology roadmap, delivery priorities, architecture direction, and implementation plans aligned with business objectives,
• Act as the key engineering counterpart in managing external vendors and development partners, ensuring clear scope, strong communication, delivery quality, and technical alignment with CASETiFY standards,
• Collaborate with internal teams across platform, architecture, infrastructure, security, QA, data, and operations to ensure integrated and scalable solution delivery,
• Translate product roadmap and business requirements into structured engineering plans, solution designs, technical requirements, and delivery milestones,
• Provide hands-on technical leadership and guidance across web, mini-program, and mobile app ecosystems, supporting both new feature delivery and continuous platform improvement,
• Ensure solutions are designed and delivered with strong focus on scalability, maintainability, security, performance, and customer experience,
• Review technical approaches, development practices, code quality, testing coverage, and release readiness to maintain strong engineering standards,
• Support integration planning across digital commerce ecosystems including CMS, payment, CRM, OMS, loyalty, marketing tools, analytics, and other enterprise platforms,
• Identify technical risks, dependencies, bottlenecks, and resource constraints early, and drive timely mitigation and resolution,
• Monitor delivery progress, production quality, and post-launch performance, and work with relevant teams on optimization and technical debt management,
• Foster a culture of ownership, collaboration, structured execution, and continuous improvement across both internal and vendor teams.

Requirements

• Strong hands-on software development experience with proven track record in customer-facing digital products
• Practical experience in developing and delivering eCommerce platforms, mini-programs, and mobile applications, with good understanding of digital customer journeys
• Solid experience in engineering management, technical delivery leadership, or solution delivery coordination in fast-paced digital product environments
• Experience in managing external vendors or development partners, including scope management, technical alignment, quality control, and delivery governance
• Strong understanding of modern software engineering practices including system design, API integration, testing, debugging, release management, and secure development
• Good knowledge of digital commerce ecosystems including storefront, product catalog, cart, checkout, payment, promotions, customer account, and post-purchase journeys
• Experience working across cross-functional teams including product, design, QA, infrastructure, security, data, and business stakeholders
• Strong ability to define technical roadmap and delivery direction while balancing business priorities, technical feasibility, quality, and speed
• Strong stakeholder management and communication skills, with the ability to work effectively across internal teams and external partners
• Known for promoting engineering best practices, structured execution, collaboration, and ownership
• At least 7-10 years of relevant working experience in software engineering, digital product development, or related roles, with prior leadership experience preferred
• Experience in eCommerce, retail, omnichannel, or other consumer-facing digital businesses is highly preferred
• Familiarity with mini-program ecosystems, app release processes, and digital commerce platform integrations is a strong plus
• Experience in multicultural and fast-paced environments is preferred
• Happy to work in a buzzing multicultural environment
• Proficient in spoken and written Chinese and English

Summary  

• We are looking for a talented Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organization. You will be responsible for driving new revenue in Greater China. 

• The ideal candidate will have a strong track record in SaaS sales with a skillset including, but not limited to, strategic prospecting, disciplined pipeline generation, structured discovery, complex deal management, platform demonstration, cross-selling, negotiation and executive stakeholder engagement.  

• A key part of this role will be leveraging internal Cision and PR Newswire existing relationships in China market to identify Brandwatch opportunities. 

• You will drive growth by engaging some of China’s largest organizations, and selling the value of Social Listening / Consumer Intelligence as well as Social Media Management and digital strategy in general. 

Essential Duties & Responsibilities  

• Own and deliver net-new Revenue within Greater China territory. 

• Generate and maintain sufficient qualified pipeline to achieve consistent new-logo revenue targets. 

• Execute defined prospecting, discovery, value articulation, negotiation, and close processes. 

• Apply structured sales methodologies aligned to established go-to-market standards. 

• Manage shorter sales cycles with moderate stakeholder complexity. 

• Maintain accurate forecasting and disciplined CRM documentation. 

• Transition closed accounts to post-sale teams upon contract execution. 

• Perform other duties and responsibilities as required to support business needs. 

Job Level Competencies  

• Extensive knowledge and application of Sales principles, theories and concepts.  

• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.  

• Work is performed independently and requires the exercise of judgment and discretion.  

• May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. 

Qualifications  

• Typical experience: 5+ years in related role or experience.  

• Experience in B2B Tech sales with quota responsibility. 

• Demonstrated ability to close new-logo business. 

• Strong communication and discovery skills. 

• Full proficiency in Mandarin and English  

• Proficiency with CRM systems and sales tools. 

Preferred Qualifications  

• Experience selling SaaS into Commercial or Enterprise accounts (MarTech preferred) 

• Exposure or familiarity with Digital Marketing, Social Media and Social Listening 

• Familiarity with structured qualification methodologies. 

• Education: Bachelor degree preferred. 

Role: Product Manager, China

Reports into: VP Operations, Emerging Markets

Location: Beijing, Shanghai, Guangzhou, or Shenzhen

Department: Product

THE OPPORTUNITY

MiQ is looking for a Product Manager to focus on localising and developing products & solutions for China. The Product Manager will support in scaling MiQ’s product offering by researching, scoping and developing scalable solutions for MiQ teams and clients alike.

This role requires a good mix of internal team collaboration as well as stakeholder management. You will be required to stay up-to-date with relevant industry offerings, be comfortable working with technology teams, and recommend key features and approaches that the team should adopt to build a strong product offering. You will also need to coordinate with commercial and trading teams to understand local market needs and factor those into product specifications.

You will work closely with MiQ’s VP Operations, Emerging Markets, our central product teams, engineering, DnA, and data science teams to develop scalable products & solutions across China.

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams composed of diverse backgrounds and inclusive perspectives. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING

The Product & Solutions Manager is tasked with building new and localising & enhancing existing MiQ products & solutions for the China Outbound and MENA markets. 

DELIVERING PRODUCT PORTFOLIO

• Ensure all Products under your Portfolio are delivering against product objectives and market OKRs – as per set timelines
• Update timelines for Product & Solutions roadmap internally and externally periodically – based on pace set by VP Operations, Emerging Markets
• Ideate and contribute to product localisation for the China Outbound market – including training, localisation of collateral (in collaboration with Marketing)
• Cross-functional collaboration with product, marketing, sales, trading, account management and CoE teams
• Relentlessly pursues adoption of best practices in product management across different work streams, continuously evaluates how teams are operating and ensures consistency & timely project delivery
• Creation and regular updates on product best practices for Commercial and Operations teams at MiQ
• Regular assessment of product & solutions “stability” and quality – including collecting internal and external feedback and improvement recommendations

PRODUCT & BUSINESS STRATEGY

• Analyse product utilisation data and make recommendations related to regional product strategies and processes
• Initiate and drive continuous improvements across products & solutions, including process improvement 
• Based on new / evolving industry trends, identify opportunities for new product development or enhancement of existing products & solutions
• Where relevant lead on product training, monitor adoption and lead on continuous market feedback collection for implementation into future product development & enhancement
• Where appropriate, support with key client pitches based on local market needs & priorities 

PARTNERSHIP SCOPING

• Identify/scope new partnership opportunities with relevant data and supply vendors for China Outbound – in alignment with Central Product and VP Operations for Emerging Markets
• Where relevant, manage data partnerships with a view to constantly monitor value exchange and focus only on partnerships driving value for MiQ China and its clients
• Contribute to contract negotiations with external vendors in alignment with VP Operations and market leads
• In collaboration with VP Operations & Head of Trading, scope activation & operational nuances of product implementation/delivery
• Ensure alignment with MiQ legal, tech requirements & specifications
• Evangelize and support the adoption of global partnerships in collaboration with local trading, product, and commercial teams

GAIN FOLLOWERSHIP & INSPIRE 

• Negotiate and gain advocacy from local market leads, operations lead, local sales and trading teams
• Is recognized within MiQ and/or outside as a product and domain evangelist
• Consistently puts their neck on the line to meet business deliverables and expectations across multiple products or product lines
• Build and maintain a product wiki for China to house all relevant product & solutions information for the China Outbound teams
• Contribute to a product team culture that inspires and motivates the whole team

INNOVATE ACROSS MiQ

• Push and expand MiQ’s boundaries on product development for China
• Identifies opportunities across MiQ functions, validates and brings them to the Product org
• Identifies opportunities and product wide areas of growth, building out board and exec level proposals
• Lead the ideation, technical development, launch and continued adoption of features you build

What you’ll bring  

TENURE

• 3+ years of programmatic products / solutions development experience 
• 3+ years’ experience of developing scalable custom solutions for clients operating in North America, EMEA and/or APAC

PRODUCT

• Experience ideating, scoping and driving a new product area in an established product and technology team
• Experience collaborating closely with Analytics, Engineering and DS teams
• Experience working with commercial and operational teams to scope & deliver products & solutions
• Experience leading complex external or internal projects – across different teams and geographies
• Deep and broad technical knowledge of digital ecosystem in North America, EMEA and APAC
• Proven track record of leveraging various LLM’s to deliver product enhancements & automations
• Some experience negotiating data/platform/supply contracts & partnerships

LEADERSHIP & MANAGEMENT

• Proven track record of effective project management, prioritisation & timely delivery of multiple products/projects simultaneously
• Experience presenting to clients, senior internal stakeholders
• Proven track record of managing complex projects with multiple stakeholders in a rigorous and timely manner (track record of delivering complex projects on time is a must)

- High degree of self-motivation

- Excellent prioritization & organizational skills

- Eagerness to work in a ‘start-up’ environment that will rapidly iterate, an entrepreneur

- Professional verbal, presentation, and written communication skills

- Evidence of strong people management, employee development and building high performing teams

- Ability to excite and influence stakeholders across all departments and markets

- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us

What’s in it for you 
Opportunity to ideate, design and build products that will accelerate business growth in the most strategically critical & challenging regions for MiQ – China and MENA. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Role: Product Manager, China

Reports into: VP Operations, Emerging Markets

Location: Beijing, Shanghai, Guangzhou, or Shenzhen

Department: Product

THE OPPORTUNITY

MiQ is looking for a Product Manager to focus on localising and developing products & solutions for China. The Product Manager will support in scaling MiQ’s product offering by researching, scoping and developing scalable solutions for MiQ teams and clients alike.

This role requires a good mix of internal team collaboration as well as stakeholder management. You will be required to stay up-to-date with relevant industry offerings, be comfortable working with technology teams, and recommend key features and approaches that the team should adopt to build a strong product offering. You will also need to coordinate with commercial and trading teams to understand local market needs and factor those into product specifications.

You will work closely with MiQ’s VP Operations, Emerging Markets, our central product teams, engineering, DnA, and data science teams to develop scalable products & solutions across China.

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams composed of diverse backgrounds and inclusive perspectives. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING

The Product & Solutions Manager is tasked with building new and localising & enhancing existing MiQ products & solutions for the China Outbound and MENA markets. 

DELIVERING PRODUCT PORTFOLIO

• Ensure all Products under your Portfolio are delivering against product objectives and market OKRs – as per set timelines
• Update timelines for Product & Solutions roadmap internally and externally periodically – based on pace set by VP Operations, Emerging Markets
• Ideate and contribute to product localisation for the China Outbound market – including training, localisation of collateral (in collaboration with Marketing)
• Cross-functional collaboration with product, marketing, sales, trading, account management and CoE teams
• Relentlessly pursues adoption of best practices in product management across different work streams, continuously evaluates how teams are operating and ensures consistency & timely project delivery
• Creation and regular updates on product best practices for Commercial and Operations teams at MiQ
• Regular assessment of product & solutions “stability” and quality – including collecting internal and external feedback and improvement recommendations

PRODUCT & BUSINESS STRATEGY

• Analyse product utilisation data and make recommendations related to regional product strategies and processes
• Initiate and drive continuous improvements across products & solutions, including process improvement 
• Based on new / evolving industry trends, identify opportunities for new product development or enhancement of existing products & solutions
• Where relevant lead on product training, monitor adoption and lead on continuous market feedback collection for implementation into future product development & enhancement
• Where appropriate, support with key client pitches based on local market needs & priorities 

PARTNERSHIP SCOPING

• Identify/scope new partnership opportunities with relevant data and supply vendors for China Outbound – in alignment with Central Product and VP Operations for Emerging Markets
• Where relevant, manage data partnerships with a view to constantly monitor value exchange and focus only on partnerships driving value for MiQ China and its clients
• Contribute to contract negotiations with external vendors in alignment with VP Operations and market leads
• In collaboration with VP Operations & Head of Trading, scope activation & operational nuances of product implementation/delivery
• Ensure alignment with MiQ legal, tech requirements & specifications
• Evangelize and support the adoption of global partnerships in collaboration with local trading, product, and commercial teams

GAIN FOLLOWERSHIP & INSPIRE 

• Negotiate and gain advocacy from local market leads, operations lead, local sales and trading teams
• Is recognized within MiQ and/or outside as a product and domain evangelist
• Consistently puts their neck on the line to meet business deliverables and expectations across multiple products or product lines
• Build and maintain a product wiki for China to house all relevant product & solutions information for the China Outbound teams
• Contribute to a product team culture that inspires and motivates the whole team

INNOVATE ACROSS MiQ

• Push and expand MiQ’s boundaries on product development for China
• Identifies opportunities across MiQ functions, validates and brings them to the Product org
• Identifies opportunities and product wide areas of growth, building out board and exec level proposals
• Lead the ideation, technical development, launch and continued adoption of features you build

What you’ll bring  

TENURE

• 3+ years of programmatic products / solutions development experience 
• 3+ years’ experience of developing scalable custom solutions for clients operating in North America, EMEA and/or APAC

PRODUCT

• Experience ideating, scoping and driving a new product area in an established product and technology team
• Experience collaborating closely with Analytics, Engineering and DS teams
• Experience working with commercial and operational teams to scope & deliver products & solutions
• Experience leading complex external or internal projects – across different teams and geographies
• Deep and broad technical knowledge of digital ecosystem in North America, EMEA and APAC
• Proven track record of leveraging various LLM’s to deliver product enhancements & automations
• Some experience negotiating data/platform/supply contracts & partnerships

LEADERSHIP & MANAGEMENT

• Proven track record of effective project management, prioritisation & timely delivery of multiple products/projects simultaneously
• Experience presenting to clients, senior internal stakeholders
• Proven track record of managing complex projects with multiple stakeholders in a rigorous and timely manner (track record of delivering complex projects on time is a must)

- High degree of self-motivation

- Excellent prioritization & organizational skills

- Eagerness to work in a ‘start-up’ environment that will rapidly iterate, an entrepreneur

- Professional verbal, presentation, and written communication skills

- Evidence of strong people management, employee development and building high performing teams

- Ability to excite and influence stakeholders across all departments and markets

- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us

What’s in it for you 
Opportunity to ideate, design and build products that will accelerate business growth in the most strategically critical & challenging regions for MiQ – China and MENA. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Role: Product Manager, China

Reports into: VP Operations, Emerging Markets

Location: Beijing, Shanghai, Guangzhou, or Shenzhen

Department: Product

THE OPPORTUNITY

MiQ is looking for a Product Manager to focus on localising and developing products & solutions for China. The Product Manager will support in scaling MiQ’s product offering by researching, scoping and developing scalable solutions for MiQ teams and clients alike.

This role requires a good mix of internal team collaboration as well as stakeholder management. You will be required to stay up-to-date with relevant industry offerings, be comfortable working with technology teams, and recommend key features and approaches that the team should adopt to build a strong product offering. You will also need to coordinate with commercial and trading teams to understand local market needs and factor those into product specifications.

You will work closely with MiQ’s VP Operations, Emerging Markets, our central product teams, engineering, DnA, and data science teams to develop scalable products & solutions across China.

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams composed of diverse backgrounds and inclusive perspectives. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING

The Product & Solutions Manager is tasked with building new and localising & enhancing existing MiQ products & solutions for the China Outbound and MENA markets. 

DELIVERING PRODUCT PORTFOLIO

• Ensure all Products under your Portfolio are delivering against product objectives and market OKRs – as per set timelines
• Update timelines for Product & Solutions roadmap internally and externally periodically – based on pace set by VP Operations, Emerging Markets
• Ideate and contribute to product localisation for the China Outbound market – including training, localisation of collateral (in collaboration with Marketing)
• Cross-functional collaboration with product, marketing, sales, trading, account management and CoE teams
• Relentlessly pursues adoption of best practices in product management across different work streams, continuously evaluates how teams are operating and ensures consistency & timely project delivery
• Creation and regular updates on product best practices for Commercial and Operations teams at MiQ
• Regular assessment of product & solutions “stability” and quality – including collecting internal and external feedback and improvement recommendations

PRODUCT & BUSINESS STRATEGY

• Analyse product utilisation data and make recommendations related to regional product strategies and processes
• Initiate and drive continuous improvements across products & solutions, including process improvement 
• Based on new / evolving industry trends, identify opportunities for new product development or enhancement of existing products & solutions
• Where relevant lead on product training, monitor adoption and lead on continuous market feedback collection for implementation into future product development & enhancement
• Where appropriate, support with key client pitches based on local market needs & priorities 

PARTNERSHIP SCOPING

• Identify/scope new partnership opportunities with relevant data and supply vendors for China Outbound – in alignment with Central Product and VP Operations for Emerging Markets
• Where relevant, manage data partnerships with a view to constantly monitor value exchange and focus only on partnerships driving value for MiQ China and its clients
• Contribute to contract negotiations with external vendors in alignment with VP Operations and market leads
• In collaboration with VP Operations & Head of Trading, scope activation & operational nuances of product implementation/delivery
• Ensure alignment with MiQ legal, tech requirements & specifications
• Evangelize and support the adoption of global partnerships in collaboration with local trading, product, and commercial teams

GAIN FOLLOWERSHIP & INSPIRE 

• Negotiate and gain advocacy from local market leads, operations lead, local sales and trading teams
• Is recognized within MiQ and/or outside as a product and domain evangelist
• Consistently puts their neck on the line to meet business deliverables and expectations across multiple products or product lines
• Build and maintain a product wiki for China to house all relevant product & solutions information for the China Outbound teams
• Contribute to a product team culture that inspires and motivates the whole team

INNOVATE ACROSS MiQ

• Push and expand MiQ’s boundaries on product development for China
• Identifies opportunities across MiQ functions, validates and brings them to the Product org
• Identifies opportunities and product wide areas of growth, building out board and exec level proposals
• Lead the ideation, technical development, launch and continued adoption of features you build

What you’ll bring  

TENURE

• 3+ years of programmatic products / solutions development experience 
• 3+ years’ experience of developing scalable custom solutions for clients operating in North America, EMEA and/or APAC

PRODUCT

• Experience ideating, scoping and driving a new product area in an established product and technology team
• Experience collaborating closely with Analytics, Engineering and DS teams
• Experience working with commercial and operational teams to scope & deliver products & solutions
• Experience leading complex external or internal projects – across different teams and geographies
• Deep and broad technical knowledge of digital ecosystem in North America, EMEA and APAC
• Proven track record of leveraging various LLM’s to deliver product enhancements & automations
• Some experience negotiating data/platform/supply contracts & partnerships

LEADERSHIP & MANAGEMENT

• Proven track record of effective project management, prioritisation & timely delivery of multiple products/projects simultaneously
• Experience presenting to clients, senior internal stakeholders
• Proven track record of managing complex projects with multiple stakeholders in a rigorous and timely manner (track record of delivering complex projects on time is a must)

- High degree of self-motivation

- Excellent prioritization & organizational skills

- Eagerness to work in a ‘start-up’ environment that will rapidly iterate, an entrepreneur

- Professional verbal, presentation, and written communication skills

- Evidence of strong people management, employee development and building high performing teams

- Ability to excite and influence stakeholders across all departments and markets

- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us

What’s in it for you 
Opportunity to ideate, design and build products that will accelerate business growth in the most strategically critical & challenging regions for MiQ – China and MENA. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Role: Product Manager, China

Reports into: VP Operations, Emerging Markets

Location: Beijing, Shanghai, Guangzhou, or Shenzhen

Department: Product

THE OPPORTUNITY

MiQ is looking for a Product Manager to focus on localising and developing products & solutions for China. The Product Manager will support in scaling MiQ’s product offering by researching, scoping and developing scalable solutions for MiQ teams and clients alike.

This role requires a good mix of internal team collaboration as well as stakeholder management. You will be required to stay up-to-date with relevant industry offerings, be comfortable working with technology teams, and recommend key features and approaches that the team should adopt to build a strong product offering. You will also need to coordinate with commercial and trading teams to understand local market needs and factor those into product specifications.

You will work closely with MiQ’s VP Operations, Emerging Markets, our central product teams, engineering, DnA, and data science teams to develop scalable products & solutions across China.

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams composed of diverse backgrounds and inclusive perspectives. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING

The Product & Solutions Manager is tasked with building new and localising & enhancing existing MiQ products & solutions for the China Outbound and MENA markets. 

DELIVERING PRODUCT PORTFOLIO

• Ensure all Products under your Portfolio are delivering against product objectives and market OKRs – as per set timelines
• Update timelines for Product & Solutions roadmap internally and externally periodically – based on pace set by VP Operations, Emerging Markets
• Ideate and contribute to product localisation for the China Outbound market – including training, localisation of collateral (in collaboration with Marketing)
• Cross-functional collaboration with product, marketing, sales, trading, account management and CoE teams
• Relentlessly pursues adoption of best practices in product management across different work streams, continuously evaluates how teams are operating and ensures consistency & timely project delivery
• Creation and regular updates on product best practices for Commercial and Operations teams at MiQ
• Regular assessment of product & solutions “stability” and quality – including collecting internal and external feedback and improvement recommendations

PRODUCT & BUSINESS STRATEGY

• Analyse product utilisation data and make recommendations related to regional product strategies and processes
• Initiate and drive continuous improvements across products & solutions, including process improvement 
• Based on new / evolving industry trends, identify opportunities for new product development or enhancement of existing products & solutions
• Where relevant lead on product training, monitor adoption and lead on continuous market feedback collection for implementation into future product development & enhancement
• Where appropriate, support with key client pitches based on local market needs & priorities 

PARTNERSHIP SCOPING

• Identify/scope new partnership opportunities with relevant data and supply vendors for China Outbound – in alignment with Central Product and VP Operations for Emerging Markets
• Where relevant, manage data partnerships with a view to constantly monitor value exchange and focus only on partnerships driving value for MiQ China and its clients
• Contribute to contract negotiations with external vendors in alignment with VP Operations and market leads
• In collaboration with VP Operations & Head of Trading, scope activation & operational nuances of product implementation/delivery
• Ensure alignment with MiQ legal, tech requirements & specifications
• Evangelize and support the adoption of global partnerships in collaboration with local trading, product, and commercial teams

GAIN FOLLOWERSHIP & INSPIRE 

• Negotiate and gain advocacy from local market leads, operations lead, local sales and trading teams
• Is recognized within MiQ and/or outside as a product and domain evangelist
• Consistently puts their neck on the line to meet business deliverables and expectations across multiple products or product lines
• Build and maintain a product wiki for China to house all relevant product & solutions information for the China Outbound teams
• Contribute to a product team culture that inspires and motivates the whole team

INNOVATE ACROSS MiQ

• Push and expand MiQ’s boundaries on product development for China
• Identifies opportunities across MiQ functions, validates and brings them to the Product org
• Identifies opportunities and product wide areas of growth, building out board and exec level proposals
• Lead the ideation, technical development, launch and continued adoption of features you build

What you’ll bring  

TENURE

• 3+ years of programmatic products / solutions development experience 
• 3+ years’ experience of developing scalable custom solutions for clients operating in North America, EMEA and/or APAC

PRODUCT

• Experience ideating, scoping and driving a new product area in an established product and technology team
• Experience collaborating closely with Analytics, Engineering and DS teams
• Experience working with commercial and operational teams to scope & deliver products & solutions
• Experience leading complex external or internal projects – across different teams and geographies
• Deep and broad technical knowledge of digital ecosystem in North America, EMEA and APAC
• Proven track record of leveraging various LLM’s to deliver product enhancements & automations
• Some experience negotiating data/platform/supply contracts & partnerships

LEADERSHIP & MANAGEMENT

• Proven track record of effective project management, prioritisation & timely delivery of multiple products/projects simultaneously
• Experience presenting to clients, senior internal stakeholders
• Proven track record of managing complex projects with multiple stakeholders in a rigorous and timely manner (track record of delivering complex projects on time is a must)

- High degree of self-motivation

- Excellent prioritization & organizational skills

- Eagerness to work in a ‘start-up’ environment that will rapidly iterate, an entrepreneur

- Professional verbal, presentation, and written communication skills

- Evidence of strong people management, employee development and building high performing teams

- Ability to excite and influence stakeholders across all departments and markets

- Alignment with MiQ's core values/culture
- A can-do attitude, with a dream to grow alongside us

What’s in it for you 
Opportunity to ideate, design and build products that will accelerate business growth in the most strategically critical & challenging regions for MiQ – China and MENA. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Realize your potential by joining the leading performance-driven advertising company!

As an Advertising Account Manager on the Account Management team in our Shezhen Office, you’ll play a vital role in driving the success of our Tier 1 brands and agencies. You will manage a dynamic book of business, acting as a strategic partner to help advertisers hit their growth goals through high-impact content campaigns. By combining data-driven insights with proactive consultation, you will scale client performance and deepen Taboola's presence in the Greater China market.

To thrive in this role, you'll need:

• 4+ years of experience in a client-facing account management role within the digital advertising industry.
• Proven experience managing a minimum of 20 active accounts simultaneously with a focus on high-volume prioritization.
• Strong proficiency in analyzing campaign data to identify trends and implement performance improvements.
• Professional fluency in English and Mandarin to effectively present complex strategies to senior stakeholders.
• Technical comfort with digital ad tracking (conversion codes, pixels, and implementation requests).

Bonus points if you have:

• Hands-on experience with Native Advertising platforms or programmatic ad-operations.
• A deep understanding of the online publisher landscape both within and outside of Greater China.

How you’ll make an impact:

• Lead the successful launch of digital campaigns by managing technical setup, including conversion tracking, targeting, and pacing.
• Scale advertiser budgets by working closely with clients to hit their specific KPIs and performance goals.
• Drive creative excellence through A/B testing of headlines and images to maximize user engagement and campaign ROI.
• Provide proactive strategic consultation to ensure clients are following platform best practices for long-term success.
• Identify and capture growth opportunities within your book of business through regular data analysis and commercial diagnostics.
• Conduct professional Quarterly Business Reviews (QBRs) to demonstrate value and align on future strategic objectives with key accounts.

Why Taboola?
If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:

• Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture.
• Well-being: Enjoy comprehensive benefits, a fully stocked kitchen, and location-specific perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-Hybrid

#LI-MT1

Senior Customer Success Manager

Role summary - Drive SMB customer success in China by accelerating Payoneer product adoption, strengthening key relationships, and expanding usage through proactive engagement in a fast‑paced environment.

Location: Shenzhen, China
On-site
Full-time

What you’ll do 

• Oversee and manage existing client relationships while proactively building long‑term partnerships. Through strong client engagement, identify business opportunities and collaboratively develop value propositions that drive retention, up‑selling, and cross‑selling.
• Maintain a solid understanding of client profiles and business dynamics, stay responsive to changes in client needs, and effectively leverage internal and external resources to deliver tailored solutions that maximize long‑term client value.
• Maintain and exceed revenue and upselling targets from our direct business.
• Maintain accurate and up‑to‑date records of all customer activities within the CRM platform.
• Develop and document business success stories and client case studies.
• Review existing processes and proactively propose improvements to drive client growth and market penetration.

Who you are

• Bachelor’s degree with 3–5 years of relevant experience in cross‑border e‑commerce, account management, business development, or related fields.
• Native Mandarin with strong English written and verbal communication skills.
• Proven ability to manage client relationships, develop business cases, and conduct financial analysis to assess and forecast business impact.
• Strong learning agility with the ability to understand industry trends, see the big picture, and translate key business drivers into profitable growth.
• Data‑driven and highly organized, with strong analytical reasoning, attention to detail, sound decision‑making skills, and the ability to perform well under pressure.

Not a must but a great advantage    

• Experience using salesforce.com or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross-border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools

Senior Manager, Customer Success – Enterprise

Role summary

Location: Shenzhen, China
On-site 
Full-time

What you’ll do

• Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
• Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
• Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
• Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
• Other related duties assigned as needed

Who you are 

• BA Degree or equivalent, master’s degree is a plus
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Have basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels
• Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
• Language – Fluent in English / Chinese
• MS Office: proficient in PPT / Excel

Role Overview

As a Senior Enterprise Account Manager, you will own and expand long‑term strategic relationships with key and lighthouse enterprise customers in South China, ensuring deep adoption of Altium’s enterprise/agile solutions. You must be able to independently engage C‑level stakeholders, lead end‑to‑end enterprise sales cycles, and maximize customer value realization to achieve a true win‑win outcome between customers and Altium.
This role may evolve to lead the South China enterprise sales team, depending on the candidate’s qualifications.

Key Responsibilities

1. Strategic Enterprise Account Management

• Build and manage long‑term relationships with key and lighthouse customers across South China.
• Engage C‑level / VP‑level stakeholders independently, driving strategic alignment and multi‑year collaboration.
• Understand customer business goals, innovation roadmaps, and design‑to‑manufacturing ecosystems to position Altium as a strategic partner.

2. Full‑Cycle Enterprise Sales Ownership

• Lead the complete sales cycle from opportunity identification, technical alignment, proposal creation, negotiation, contracting, to post‑sales success tracking.
• Drive enterprise‑level adoption of Altium’s platform solutions and ecosystems.
• Collaborate with solution engineers and industry experts to deliver customer‑specific demonstrations, value studies, and ROI assessments.

3. Ecosystem Influence & Industry Penetration

• Map customer decision hierarchies across R&D, design centers, EMS/ODM partners, and manufacturing suppliers.
• Promote Altium solutions into customer ecosystem workflows to build design‑to‑manufacturing standardization.
• Initiate joint planning initiatives with key accounts to incorporate Altium tools into their supplier, compliance, or development standards.

4. Value Realization & Lighthouse Success

• Lead lighthouse/pilot projects validating measurable business impact (e.g., design cycle reduction, cost optimization, manufacturing efficiency).
• Influence customer engineering processes through Altium Agile’s real‑time DFM/DFx capabilities, PLM integrations, and cloud collaboration features.
• Drive customer satisfaction, expansion, renewal, and multi‑site rollouts.

5. Cross-Functional & Strategic Collaboration

• Partner with product, engineering, and marketing teams to reflect industry trends and customer requirements (e.g., EV electronics, White goods, IoT devices).
• Contribute to competitive positioning and messaging for South China enterprise accounts.
• Enable internal teams with customer insights, industry battle cards, and account strategies.

6. Future Leadership Responsibility (Optional Path)

• Potential to lead and mentor the South Region enterprise sales team, shaping team culture, performance, and GTM execution.

Qualifications

Experience

• 10+ years of enterprise sales experience in EDA, industrial technology, software, electronics, or SaaS enterprise solutions.
• Proven track record managing large accounts in sectors such as automotive, consumer electronics, appliances, or industrial hardware.

Skills

• Technical: Strong understanding of PCB design workflows, hardware R&D processes, and electronics manufacturing ecosystems.
• Commercial: Skilled in value‑based selling, account planning, and complex enterprise negotiation.
• Stakeholder Management: Able to independently engage and influence C‑level executives and technical decision-makers.

Traits

• Strategic, analytical, highly self‑driven with a strong ability to build trust and influence ecosystems.
• Excellent communication skills in Mandarin and English.
• “Consultative seller” mindset with strong problem‑solving capability.
• Inspiring and positively motivating leader. 

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Our Sales team is looking for an Account Manager to nurture our contracted clients as part of our GCR Sales team in our Beijing/Shenzhen office. The ideal candidate will have a successful track record of selling enterprise SaaS analytics/platforms to advertisers (ideally mobile), and will be very familiar with complex/strategic sales processes. You must be comfortable in a fast-paced hyper growth company, thrive in nurturing and upselling existing clients and evangelize AppsFlyer as the Attribution Authority.

What you'll do:

• Own and grow revenue across an assigned portfolio of Growth Market customers

• Drive customer retention and expansion through proactive account management

• Build relationships with key business and technical stakeholders within client organizations

• Identify and execute upsell and cross-sell opportunities aligned with customer objectives

• Support commercial discussions that help clients scale their marketing measurement practices

• Maintain accurate forecasts and visibility into account growth pipeline

• Understand customer goals and challenges to position AppsFlyer solutions effectively

• Collaborate with Customer Success, Product, Marketing, and Support teams to drive customer outcomes

• Promote AppsFlyer best practices and platform adoption across assigned accounts

Who you are:

• 5+ years of relevant experience in account management, customer-facing sales, or revenue ownership roles

• Minimum 2+ years of experience in B2B SaaS, AdTech, MarTech, or digital marketing platforms

• Proven track record of growing revenue within existing customer accounts

• Experience managing mid-market or growth-stage clients in dynamic environments

• Strong commercial acumen with the ability to identify expansion opportunities

• Solid understanding of the digital advertising and mobile marketing ecosystem

• Skilled at building relationships across multiple stakeholder levels

• Data-driven and comfortable working with forecasts, account planning, and CRM systems (Salesforce preferred)

• Collaborative, proactive, and solution-oriented working style

• Fluent in Mandarin and English with strong communication skills

Bonus points:

• Being introduced by an AppsFlyer team member
• Mobile (iOS, Android) advertising experience or ad monetization experience
• Experience in working with Mobile Measurement Partner (MMP) platforms 

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Our Sales team is looking for an Account Manager to nurture our contracted clients as part of our GCR Sales team in our Beijing/Shenzhen office. The ideal candidate will have a successful track record of selling enterprise SaaS analytics/platforms to advertisers (ideally mobile), and will be very familiar with complex/strategic sales processes. You must be comfortable in a fast-paced hyper growth company, thrive in nurturing and upselling existing clients and evangelize AppsFlyer as the Attribution Authority.

What you'll do:

• Own and grow revenue across an assigned portfolio of Growth Market customers

• Drive customer retention and expansion through proactive account management

• Build relationships with key business and technical stakeholders within client organizations

• Identify and execute upsell and cross-sell opportunities aligned with customer objectives

• Support commercial discussions that help clients scale their marketing measurement practices

• Maintain accurate forecasts and visibility into account growth pipeline

• Understand customer goals and challenges to position AppsFlyer solutions effectively

• Collaborate with Customer Success, Product, Marketing, and Support teams to drive customer outcomes

• Promote AppsFlyer best practices and platform adoption across assigned accounts

Who you are:

• 5+ years of relevant experience in account management, customer-facing sales, or revenue ownership roles

• Minimum 2+ years of experience in B2B SaaS, AdTech, MarTech, or digital marketing platforms

• Proven track record of growing revenue within existing customer accounts

• Experience managing mid-market or growth-stage clients in dynamic environments

• Strong commercial acumen with the ability to identify expansion opportunities

• Solid understanding of the digital advertising and mobile marketing ecosystem

• Skilled at building relationships across multiple stakeholder levels

• Data-driven and comfortable working with forecasts, account planning, and CRM systems (Salesforce preferred)

• Collaborative, proactive, and solution-oriented working style

• Fluent in Mandarin and English with strong communication skills

Bonus points:

• Being introduced by an AppsFlyer team member
• Mobile (iOS, Android) advertising experience or ad monetization experience
• Experience in working with Mobile Measurement Partner (MMP) platforms 

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, and offering ongoing technical assistance post-launch. The ideal candidate will have expertise in API integrations, excellent communication skills in English and Mandarin Chinese, and a strong commitment to client success. This role requires to be based in Shenzhen.

Key Responsibilities

• Guide clients step-by-step through the technical integration of the card-issuing API, from initial setup to full deployment.
• Serve as the main technical contact, providing hands-on support, answering integration questions, and delivering continuous post-launch technical assistance.
• Debug and resolve technical issues in sandbox and production environments, collaborating with clients to identify and implement solutions.
• Perform technical configuration tasks, including whitelisting, credential setup, and other system configurations.
• Create and maintain clear, comprehensive technical documentation to support clients and streamline their integration process.
• Provide timely, effective first-line technical support via client communication channels (e.g., Slack, WhatsApp).
• Translate client feedback and integration challenges into actionable insights for internal Software Engineering teams to enhance the API and services.
• Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience from initial engagement through successful integration and beyond.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.
• 2+ years in a client-facing technical role (e.g., Integration Engineer, Solutions Engineer, or Technical Account Manager) with a focus on API integrations.
• Proven ability to guide clients through complex technical processes with hands-on support.
• Expertise in working with and troubleshooting RESTful APIs.
• Strong problem-solving skills with a methodical approach to diagnosing and resolving integration issues.
• Experience creating and maintaining clear, user-friendly technical documentation.
• Proactive, client-focused mindset with a strong sense of ownership over client success.
• Ability to collaborate effectively with cross-functional teams, including software development.
• Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a plus.
• Exceptional written and verbal communication skills in English and Mandarin Chinese.