What we are looking for

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.

We're searching for a Staff Client Platform Engineer to join our Enterprise Site Reliability (SRE) team to lead the management of our enterprise Windows, Mac, and Ubuntu clients. The team is responsible for designing, implementing, and maintaining scalable and secure client device infrastructure. They also automate device deployment, configuration, and management processes.

This role will contribute to delivering the benefits of self-driving by leading the development of tailored client device solutions that address Aurora-wide and team-specific requirements for software and hardware development and manufacturing.

In this role you will

• Guide the approach and execution of the Client Platform Engineering Team
• Plan, design, and implement scalable solutions to manage Aurora's physical and virtual client platforms (Macs, Windows, Ubuntu) to ensure they receive security patches, configuration, and software package updates
• Partner with IT Support, InfoSec, and Developer Experience on strategy and implementation of client platform management solutions
• Handle escalations from IT Support, with an emphasis on mentoring and empowering IT Support to address similar problems
• Participate in the Enterprise SRE 24/7 on-call rotation

Required qualifications

• Experience of at least 8 years in Client Platform engineering and at least 3 years in leading engineering solutions (design to implementation) at scale.
• Expertise with client device lifecycle management, including experience across multiple client operating systems and various hardware platforms.
• Experience with MacOS, Windows, and Linux system administration.
• Experience deploying configuration management tools such as Intune, Kandji, Puppet, Ansible, or Chef.
• Experience with automation and tool development, preferably using Powershell, Go, or Python.
• Strong change management skills, including rollout planning and communication, and collaborating with stakeholders.
• Understanding of client endpoint security concepts and experience applying security hardening to client devices, such as CIS Benchmarks.
• Outstanding written and verbal communication skills that drive executional impact at scale. 
• Experience with automating testing for imaging, provisioning, and configuration management.

Desirable qualifications

• Experience working within cloud environments such as AWS, GCP, or Azure.
• Experience in environments deploying containerized workflows, using tools such as Docker or Kubernetes.
• Familiarity with SRE concepts such as SLIs, SLOs, SLAs, incident response, and best practices and partnering with teams on them.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Pulumi, or CloudFormation

The base salary range for this position is  $181,000 - $262,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Global Presales team

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

Identity Senior Solution Specialist -Endpoint & Identity Security

As an Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta identity and access management solutions. You will report to the Senior Manager in the OFCTO organization. 

What you’ll be doing 

1. Strategic Customer Engagement:
• Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
• Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
• Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
• Develop customer-centric points of view that translate Okta’s solutions to customer problems.
• Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors.
• Deliver compelling, customized demonstrations and architectural sessions focused on Okta Device Access (including Okta FastPass, Desktop MFA) and our Identity Threat Protection capabilities.
• Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s value in preventing account takeovers and securing access from any device.
• Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols
• Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders
2. Technical Leadership:
• Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
• Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
• Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.
3. Field Enablement and Collaboration:
• Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
• Partner with sales leadership to identify and address critical business opportunities and challenges.
• Drive cross-functional collaboration to ensure seamless execution of global initiatives.
• Innovate in tools and techniques to drive excellence and momentum
• Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.
4. Market Influence:
• Represent Okta as a thought leader in the identity and security space.
• Influence industry standards and participate in relevant technical advisory boards.
5. Innovation and Strategy:
• Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
• Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

Position Requirements:

Identity & Directory Services Mastery

• Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols.
• Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace.
• Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud.

Device Identity & Access Management Mastery

• Passwordless Expertise: Deep, hands-on knowledge of FIDO2/WebAuthn, Passkeys, and implementing passwordless authentication strategies using solutions like Okta FastPass.
• Endpoint & Device Context: Strong understanding of Desktop MFA, device registration, and leveraging device posture signals from MDM/UEM (e.g., Jamf, Intune, Workspace ONE) and EDR (e.g., CrowdStrike) platforms to enforce risk-based access policies.
• PKI & Certificate Management: Familiarity with certificate-based authentication and its role in establishing device trust.
• Identity Threat Detection & Response (ITDR)
• Threat Landscape Knowledge: A thorough understanding of modern identity attack vectors, including phishing, token theft, MFA bypass techniques, and lateral movement.
• Behavioral Analysis: Experience with User and Entity Behavior Analytics (UEBA) and the ability to interpret threat signals to detect and respond to suspicious activity.
• Security Ecosystem Integration: Proficiency in designing solutions that integrate identity platforms with SIEM (e.g., Splunk, Sentinel) and SOAR tools for automated threat response.

• Strong communication and presentation skills, with experience contributing to technical events.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Hands-on experience with Okta's Threat Protection suite (e.g., suspicious activity reporting, risk-based authentication).
• Experience with other ITDR vendors or device access solutions.

• Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM.
• Scripting or automation skills (e.g., Python, PowerShell) for security integrations.

#LI-Remote

SSP4CM

P212832

ABOUT THE TEAM 

ISSOs help shape classified, closed, or air gapped environments in which to deploy Anduril products or software. Well versed in a combination of Information Technology, Security and government accreditation processes, ISSOs are able to utilize their sharp critical thinking skills to balance Business Line needs, product velocity, and customer requirements.

ABOUT THE JOB 

WHAT YOU’LL DO

• Provide expertise in documenting security controls that apply to respective systems to meet cybersecurity framework requirements..
• Perform required security functions on an iterative basis to meet requirements and deliver results.
• Apply technology standards from the commercial space in classified, air-gapped environments.
• Assist the ISSM, fellow ISSOs, and other members of the Classified Infrastructure team to understand key stakeholders’ needs and provide complex technical solutions to meet contractual obligations.
• Tailor NIST 800-53 controls to determine applicability to the network environment and oversee the implementation of Continuous Monitoring for respective programs.
• Define, document, and conduct security scanning on Anduril’s products and accredited information systems.
• Scope, shape, and orchestrate the development of features to ensure products meet compliance goals.

REQUIRED QUALIFICATIONS

• Design, develop, and implement secure systems and networks per NIST RMF, JSIG, and other industry standards.
• Participate and assist in security risk assessments, vulnerability assessments, and audits to identify and mitigate threats.
• Speak to and recommend security solutions, such as IDS/IPS, encryption protocols, and secure communications technologies.
• Develop and enforce access controls, encryption strategies, and other technical measures to safeguard systems.
• Maintain and update System Security Plans (SSPs), POA&Ms, and other accreditation documentation.
• Manage the organization’s security posture, ensuring compliance with internal policies and external regulatory frameworks.
• Participate in the Authorization and Accreditation (A&A) processes to obtain/maintain system Authority to Operate (ATO).
• Able to assist, even lead, incident response efforts, including investigation, root cause analysis, containment, and reporting.
• Conduct regular audits, continuous monitoring, and risk assessments to ensure ongoing compliance and system resilience.
• Collaborate with government security officials, stakeholders, and teams to address security gaps and improve controls.
• Currently possesses and is able to maintain an active U.S. Top Secret security clearance.

PREFERRED QUALIFICATIONS

• Experience with industry standard tools such as Splunk, DISA STIGs, and SCC.
• The ability to understand programming/scripting languages, i.e. Python, Powershell, Bash
• An understanding of Linux Red Hat operating systems and SELinux policy.

The Role

The Staff IAM Engineer is responsible for securing and managing all non-human identities  including service accounts, application identities, machine credentials, APIs, bots, and workloads across on-prem, cloud, and crypto infrastructure. This role ensures that automated and machine-based identities follow the same governance, lifecycle, and least-privilege principles as human users. You will design systems that enable secure authentication, secrets management, and access provisioning for automated services, APIs, and DevOps pipelines. This role directly protects sensitive financial data, crypto custody environments, and transaction systems from privilege misuse, credential leakage, and insider or supply chain threats.

What You’ll Do

Identity Architecture & Engineering

• Design, implement, and maintain a Non-Human Identity (NHI) framework governing all service accounts, API tokens, certificates, and machine credentials.
• Implement centralized secrets management using tools such as HashiCorp Vault or AWS Secrets Manager, 
• Build integrations with CI/CD pipelines and cloud services (AWS, GCP, Azure) to enforce automated credential rotation and JIT provisioning.
• Define and implement tagging, ownership, and classification models for non-human identities.
• Develop scalable onboarding processes for applications, workloads, and bots that require secure authentication.

 Lifecycle Management & Governance

• Develop automated workflows for creation, rotation, deactivation, and certification of service accounts and API keys.
• Partner with developers and DevOps to transition hard-coded credentials to secure vaults.
• Establish policies for key rotation frequency, credential expiration, and certificate renewal.
• Integrate NHI lifecycle into IAM governance tools (Okta).
• Support quarterly access reviews and certification campaigns for non-human identities.

 Automation & Integration

• Build automation using APIs, Python, PowerShell, or Terraform to manage credentials and monitor access.
• Integrate non-human identity telemetry into SIEM/SOAR platforms for anomaly detection.
• Implement visibility dashboards to track total NHI inventory, owners, last use, and compliance status.
• Deploy Just-in-Time (JIT) credential provisioning for ephemeral workloads and containers (Kubernetes, Lambda, ECS, etc.).

 Security & Risk Management

• Enforce least privilege and zero-trust principles for machine access.
• Monitor for unused or excessive service accounts and remediate over-permissioned credentials.
• Support incident response teams with forensics on compromised API keys or tokens.
• Define detection logic for credential misuse or non-standard access patterns.
• Partner with Application Security to integrate secure NHI handling into SDLC.

 Compliance & Audit

• Maintain audit trails for credential issuance, usage, and rotation events.
• Produce compliance reports for SOX, SOC 2, PCI DSS, FFIEC, and crypto-custody audits.
• Collaborate with internal audit and compliance teams to validate NHI control effectiveness.
• Document architecture, data flows, SOPs, and exception processes for NHI management.

 Innovation & Continuous Improvement

• Evaluate emerging NHI management solutions (e.g., SPIFFE/SPIRE, workload identity federation, cloud-native secrets stores).
• Lead proof-of-concepts to modernize credentialless or short-lived identity methods.
• Advocate for security automation and the reduction of static credentials across the enterprise.

What You’ll Need

Education & Experience

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 3–6 years of experience in IAM, DevSecOps, or Security Engineering roles.
• Hands-on experience with non-human identity or secrets management tools
• Familiarity with cloud IAM concepts (AWS IAM Roles, Azure Managed Identities, GCP Service Accounts).
• Experience integrating IAM or secrets systems with CI/CD pipelines and DevOps tools.

 Technical Skills

• Proficiency in automation and scripting (Python, PowerShell, or Bash).
• Strong understanding of authentication standards (OIDC, OAuth 2.0, SAML, JWT).
• Knowledge of API security, key rotation policies, and service-to-service authentication.
• Familiarity with container and workload identities (Kubernetes, ECS, Lambda).
• Understanding of Zero Trust, machine identity, and certificate lifecycle management.

 Preferred Certifications

• HashiCorp Certified Vault Associate
• AWS Certified Security – Specialty
• Okta Certified Professional or Administrator
• (ISC)² Certified Identity and Access Manager (CIAM) or CISSP

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

At Rithum the Database Reliability Engineering (DBRE) team is responsible for the availability, reliability, and observability of all database systems. We rely heavily on automation to reduce manual work and are always looking for ways to improve our processes. We currently Manage and optimize a large-scale SQL Server environment spanning hundreds of instances across hybrid infrastructure (onprem VMware and AWS), as well as installations of various relational and NoSQL database platforms including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These database systems touch all aspects of the business. On the DBRE team, we have a strong culture of curiosity, honesty, and a love of collaboration and constant learning.  

As a Senior Database Reliability Engineer, you are expected to embody these values and help foster them among your fellow team members. You are responsible for managing a variety of database systems and designing and leading your own projects with a highly technical approach.

Responsibilities

• Ensure maximum availability and reliability of mission-critical database systems across hybrid infrastructure.
• Design, implement, and maintain SQL Server Always-on Availability Groups, clustering, and replication topologies. Constantly improve the observability of all database systems.
• Lead major database upgrade initiatives and modernization efforts. Support other engineers and teams in their use of database systems.
• Continuously enhance observability using telemetry, performance analysis, and proactive monitoring.
• Continuously enhance processes through automation. Automate operational workflows using PowerShell, Python, and CI/CD tooling.
• Ensure all data is protected and secure
• Participate in our on-call rotation
• Troubleshoot and tune high-load production systems, including complex performance and replication issues.
• Lead technical response during high-severity incidents and conduct root cause analysis.
• Ensure database security, backup integrity, and disaster recovery readiness.
• Contribute to the development of best practices for database engineering and reliability.
• Collaborate cross-functionally to design scalable, resilient data architectures.
• Mentor team members and contribute to engineering best practices.

Qualifications 

Minimum Qualifications  

• 3+ years of hands-on experience managing database systems
• Basic understanding of multi-tenant, database-driven applications
• Familiarity with common data storage technologies and use cases
• Proficiency in a common high-level language such as PowerShell or Python
• Design, implement, and support SQL Server Always On Availability Groups, clustering, and transactional replication
• Lead and execute major upgrade initiatives (e.g., SQL Server version upgrades, compatibilitylevel transitions)
• Own disaster recovery validation and failover strategy execution
• Investigate and resolve complex replication and distribution database failures

Preferred Qualifications 

• 5+ years of hands-on experience administering production database systems at scale
• Bachelor’s degree in a related field
• Experience with database high-availability technologies
• Experience with MongoDB (including replica sets and Atlas), DynamoDB, or other distributed NoSQL platforms
• Familiarity with cloud-native database architectures (AWS preferred)
• Exposure to data platform modernization initiatives (e.g., migration to newer engine versions, consolidation, cloud adoption)
• Knowledge of relational database design concepts in an OLTP environment
• Experience managing database systems in a cloud environment
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Commitment to continuous learning and professional development

 Travel Required  

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $90,000-$140,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Team Overview:

Impinj is seeking a Senior Staff DevOps Engineer specializing in IoT and embedded applications to join our Solutions Software organization. In this role, you will serve as a technical leader and recognized expert on the Developer Infrastructure team, shaping the strategic direction for our cloud-based developer infrastructure across the organization. You will define the standards, architecture, and practices that enable multiple engineering teams – spanning software, innovation, and silicon – to deliver high-quality products at scale.

What you will do:

• Architect and drive long-term strategy for scalable and reliable infrastructure using cloud services (e.g., AWS, Azure, GCP)
• Define and evolve CI/CD standards and pipelines using GitHub Enterprise, establishing standard methodologies for build, test, and deployment processes
• Manage and optimize AWS cloud infrastructure, using Terraform for Infrastructure as Code (IaC), making architectural decisions with long-term organizational impact
• Administer and maintain JFrog Artifactory for artifact storage and dependency management, including governance policies that span multiple teams
• Implement configuration management and automation using Ansible
• Lead the development of monitoring and alerting solutions using Datadog
• Develop automation frameworks and tooling in Python for operational efficiency across the team

• Lead cross-functional collaboration with development teams to streamline deployments and improve release processes

• Monitor and optimize system performance, reliability, security, and compliance across all environments
• Provide mentorship and technical guidance to other DevOps engineers and adjacent engineering teams, acting as a multiplier across the organization
• Stay up-to-date with the latest industry trends and technologies to help shape and drive continuous improvement in platform strategy

What you will bring:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 12+ years of experience in DevOps, software development, or systems engineering
• Strong experience making architectural decisions for cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
• Solid proficiency in scripting languages (e.g., Python, Bash, PowerShell)
• Experience with configuration management tools (e.g. Ansible, Chef, Puppet)

• Experience with monitoring and logging tools (e.g. Datadog, Prometheus, Grafana, ELK stack)

• Deep experience optimizing and managing GitHub and Artifactory deployments
• Advanced experience with infrastructure as code tools (e.g., Terraform, CloudFormation)
• Demonstrable knowledge of networking, security best practices, and cloud architecture
• Knowledge of HashiCorp Vault for secrets management
• Strong problem‑solving abilities and comfort navigating ambiguous challenges in dynamic, evolving environments
• Deep understanding of the software development lifecycle, structured project management, collaborative coding practices (such as code reviews and pair programming), and continuous improvement of code quality
• Proven experience influencing and building alignment across engineering leadership

Compensation & Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is $158,700 - $238,100. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, click here. 

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as "U.S. persons" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.

Team Overview:

Our Enterprise Applications team is committed to leveraging technology to drive operational efficiency and enhance our internal business processes. As we continue to grow, we are seeking a Senior Business Systems Engineer with deep experience in Microsoft Dynamics 365 Finance & Operations (F&O) to lead the design, configuration, and optimization of our business applications ecosystem.

In this role, you’ll serve as the technical and functional owner for D365 F&O, partnering directly with business stakeholders to shape requirements, deliver solutions, and continuously improve the systems and processes that power our organization.

What You Will Do:

• Application Programming & Technical Ownership
  • Lead hands-on technical and operational ownership of D365 F&O, including architecture, configuration, and integration with other enterprise applications (e.g., CRM, HRMS, PLM, and analytics tools)
  • Design, develop, and maintain custom scripts, workflows, and automation tools to extend system functionality and improve business efficiency
  • Analyze existing code, configuration, and processes to discover opportunities for optimization, scalability, and stability
  • Diagnose and resolve complex operational and technical issues, ensuring minimal business disruption and maintaining system reliability
• System Enhancements & Process Optimization
  • Architect and implement enhancements to D365 F&O modules, with a focus on Finance, Supply Chain, and Master Planning and related systems
  • Partner with key stakeholders to capture, clarify, and prioritize requirements, then translate them into functional and technical specifications aligned with organizational objectives
  • Leverage data insights and user feedback to drive continuous system and process improvement
  • Document detailed business process models, including “as-is” and “to-be” states, to guide design decisions and training initiatives
• Implementation, Training & Support
  • Develop and deliver end-user training and onboarding materials to promote system adoption and effective use
  • Serve as a tier-2 escalation point for complex system or integration issues, collaborating across departments to drive timely resolution
• Project Management & Governance
  • Lead cross-functional system projects, including D365 upgrades, integrations, and new feature implementations, from design through deployment
  • Own vendor and implementation partner activities, ensuring alignment to architectural standards, timelines, and quality requirements
  • Manage systems under SOX governance frameworks, including audit evidence collection and compliance documentation
  • Balance priorities across multiple workstreams, assessing downstream impacts, and mitigating risks to stakeholders

What You Will Bring:

• Bachelor's degree in information technology, computer science, or related field (or equivalent experience)
• 8+ years of demonstrable experience as a Business Systems Engineer or similar role
• 5+ years directly supporting or implementing D365 F&O, including module configuration, workflow customization, and user enablement through configuration and custom development
• 3+ years working within finance and operations organizations, documenting and optimizing business processes
• 2+ years of experience with programming or scripting (e.g., C#, PowerShell, Python) and API-based system integrations
• 2+ years of experience with other enterprise applications (e.g., Salesforce, ADP, Concur, Workday) and understanding of cross-system data flows
• Exposure to automated testing tools such as RSAT, Executive Automats, or Selenium in a D365 environment
• Solid understanding of data management, system integration, and automation principles
• Familiarity with software development lifecycles (SDLC), Agile methodologies, and enterprise compliance frameworks (ITIL, SOX, Lean)
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear technical requirements and communicate trade-offs and recommendations to both technical and non-technical audiences

Compensation & Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is $126,100 - $189,200. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, click here. 

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as "U.S. persons" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.

Build AI that matters. We ship production GenAI apps for confidential federal programs across defense, national security, public safety, civilian, and military health where reliability, privacy, and safety aren’t optional. AFS is a technology company within global Accenture and a Glassdoor Top 100 Best Place to Work. You’ll join a collaborative, inclusive community with handson growth, certifications, and industry training. We ship in weeks, not quarters, and measure success with latency, reliability, safety, and cost. 

Confidentiality matters: We don’t disclose program details publicly. If you advance, we’ll share specifics during the process. 

Role Overview 

You’ll turn mission needs into secure, reliable, and scalable GenAI applications no model training required. This is a hands-on role across agentic workflows, RAG, prompt/policy design, LLM evaluation, and platform integration. You’ll own the end-to-end path from use case evaluation → production deployment → operational excellence, partnering with product, security, data, and SRE to ship features safely and at scale. 

What You’ll Do (Day to Day) 

• Design & ship mission grade GenAI: Build agentic workflows and RAG systems tailored to mission data and environments; target low hallucination, tight p95 latency, and predictable cost. 

• Agent frameworks & orchestration: Apply patterns from LangChain/LlamaIndex/Semantic Kernel; design task decomposition, tool use, guardrails, and recovery/fallback strategies. 

• Platform integration (no model training): Implement with AWS Bedrock, Azure OpenAI, Google Vertex AI, Amazon Kendra, and managed services (e.g., Document AI, Gemini, Gemma). 

• LLM selection & evaluation: Compare models for quality, safety, latency, cost; author/test prompts & policies; deploy with observability and safe rollback/fallback. 

• RAG done right: Build retrieval pipelines & vector search (Pinecone, Weaviate, OpenSearch, pgvector, FAISS/Chroma); handle data prep, chunking, metadata, and IRstyle evals (e.g., NDCG) to maximize signal to noise. 

• Production rigor: Instrument metrics/logs/traces; run A/B experiments; maintain incident playbooks; and implement safety & compliance guardrails. 

• SRE & FinOps for AI: Define SLIs/SLOs (quality/latency/safety/cost), run on call and postmortems, reduce MTTR; meter usage and optimize token/spend. 

• Reusable platform components: Ship SDKs, CI/CD templates, Terraform/IaC modules, evaluation harnesses that accelerate multiple mission team not one-off projects. 

• Operate in real world constraints: Deliver into hybrid, restricted, or air gapped environments with Zero Trust principles and audit ready controls. 

You'll Thrive Here If you have 

• End-to-end ownership of production systems: integration → deployment → observability → incident response. 

• Hands-on experience with LLMs, transformer based apps, and RAG in production. 

• Strong Python 

• Experience with vector search and retrieval (Pinecone, Weaviate, OpenSearch, pgvector, FAISS/Chroma) and grounding AI in enterprise/mission data. 

• U.S. Citizenship 

Nice to Have 

• Integration with leading cloud AI services or on prem inference stacks  

• Background in LLM evaluation, prompt authoring/testing, A/B experimentation, and LLM Ops. 

• Responsible AI expertise (privacy, security, bias, transparency, human in the loop) and data governance. 

• Experience implementing tool using agents for API integration and external data access. 

• Containerization & orchestration (Docker, Kubernetes, VMware) and scripting/automation (Linux Bash, PowerShell). 

• Prior work in regulated/secure environments (e.g., ATO, STIGs, Zero Trust) with fast shipping. 

• Familiarity with NVIDIA AI Foundations, OpenAI ChatGPT, and AI assisted dev tools (Cursor, Windsurf, Claude). 

• Contributions to internal frameworks or opensource; mentorship of engineers. 

• Clear communication with engineers, PMs, and security/compliance stakeholders. 

Build AI that matters. We ship production AI solutions for confidential federal missions across defense, national security, public safety, civilian, and military health where reliability, privacy, and safety aren’t optional. AFS is a technology company within global Accenture and a Glassdoor Top 100 Best Place to Work. You’ll join a collaborative, caring community with handson growth, certifications, and industry training. We ship in weeks, not quarters, and measure success by latency, reliability, safety, and cost. 

Confidentiality matters: We don’t disclose program details publicly. If you advance, we’ll share specifics during the process. 

Role Overview 

You’ll work sidebyside with federal mission owners from field operations and supply chains to benefits delivery and enterprise decision support turning vision into reality with Palantir Foundry + AIP. This role focuses on orchestrating, integrating, and operationalizing AI (no model training required): you’ll leverage managed platforms and services to ship secure, reliable, and scalable applications fast. You’ll own the path from usecase discovery → prototype → scaled deployment, operating under realworld constraints and partnering across product, engineering, and domain teams. 

What You’ll Do (Day to Day) 

• Mission partnership & delivery: Embed with client teams to conceive, architect, build, and maintain solutions that meet mission needs under operational constraints. 

• Data-to-decision flow: Use Foundry (e.g., ontologies, pipelines, transformations, operational workflows) to turn disparate data into actionable products; move from use case → prototype → production at mission speed. 

• Operationalize AIP: Deploy agentic workflows, retrievalaugmented patterns, and prompt/policy strategies via AIP; implement guardrails, fallbacks, and recovery for reliability without training foundation models. 

• Production rigor: Instrument metrics/logs/traces, establish runbooks and SLOs, lead postmortems, and build auditready guardrails for safety and compliance. 

• Secure & compliant by design: Respect confidentiality and integrate with federalgrade controls (privacy, access, auditability); practice Zero Trust concepts. 

• Rapid iteration, real outcomes: Prototype quickly, ship productiongrade features, and iterate based on user feedback and measurable mission impact. 

• Crossfunctional collaboration: Partner with engineers, PMs, analysts, and operators to define requirements, iterate on solutions, and ship code that sticks. 

• Forward deployed presence: Travel as needed to embed onsite, drive adoption, and ensure outcomes in operational environments. 

What you won’t do: Train or invent new foundation models; deliver academic research. Your focus is making bestinclass platforms and models work flawlessly in production. 

You'll Thrive Here If You Have

• Hands-on experience deploying solutions with Palantir Foundry + AIP in real customer settings. 

• Proven track record solutioning and shipping products for clients ideally in public sector or similarly regulated environments. 

• Willingness to travel for client implementation work (frequency varies by program). 

• U.S. Citizen  

Nice to Have 

• Active government security clearance. 

• Familiarity with managed AI platforms/services (e.g., AWS Bedrock, Azure OpenAI, Google Vertex AI, Amazon Kendra). 

• Experience with LLM selection/evaluation, prompt design, and RAG/agent workflows (no model training required). 

• Experience integrating toolusing agents to call APIs and access external data sources. 

• Containerization & orchestration (Docker, Kubernetes, VMware) and scripting/automation (Linux Bash, PowerShell). 

• Background in observability, guardrails, compliancebydesign, and operating in regulated/secure environments. 

• Demonstrated client success obsession, analytical/system thinking, and a record of measurable impact 

• Strong coding / scripting with Python, TypeScript, SQL (R a plus); comfortable working over large, messy datasets. 

• Ability to operate autonomously, own outcomes, and drive clarity across diverse stakeholders. 

• Excellent communication with technical and nontechnical partners; comfortable embedding onsite with client teams. 

Your Impact

As a Technical Program Manager, you will leverage your leadership skills and expertise to partner with engineering and product management teams to drive projects from inception, through design, development, and deployment.

This role will operate in a five person team at the intersection of Engineering, Product, and Finance, to optimize spending decisions that are aligned with our product and financial strategy. We’re not developing cost-controls and approvals; we empower our engineering teams with budgets and help them understand, forecast, and optimize their spending while maintaining their development velocity.

We’re looking for an experienced Technical Program Manager who’s already worked for several years with engineering teams in cloud-hosted distributed service environments. and has a proven track record of executing and coordinating complex software deliverables across multiple teams and job roles. In this role, you’ll be partnered with engineering and finance VPs. We’re looking for someone who knows a lot or can research what they don’t about how AWS and Azure charge for their services in order to guide teams during architectural design to pick the best alternative. Success will be left-shifting financial understanding into software design; failure would be launching a feature only to find it’s too expensive to run. Amazing success will be developing this function into a repeatable process that scales beyond your individual contributions.

What You’ll Do

Reports to: Director of Technical Program Management 
Direct Reports: None
Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Lead execution across product management, engineering, and design teams to build excellent, data-driven project plans and schedules.
• Drive process improvements in your space to build better faster so they teams are more effective and can deliver with higher velocity because of your impact.
• Own your dependencies & invent and simplify as you face challenges pushing everyone towards the right outcome.
• Tracking all major risks/issues/roadmaps and ensure clear communication of issues
• Build trust with senior leaders by aligning your priorities with theirs, providing timely, accurate, and succinct status updates, and helping other teams when needed
• Leading by example with thoroughness, detail, and care for our customers.
• Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them.
• You’ll help teams capture and improve detailed process and software architectural documentation as needed.
• Working knowledge of the public cloud providers
• Working knowledge of how networking works in AWS and Azure
• 2+ years of experience in Cloud FinOps engineering analysis and Cloud cost optimization
• 2+ years in cloud operations role managing Cloud environments, budgets, forecasts and implementing financial controls.
• Strong principles of financial analysis
• Analytical skills and experience with cost optimization
• Excellent SQL querying, Excel, and charting/graphing skills
• Ability to gain trust querying and analyzing data accurately
• Ability to communicate effectively and deliver presentations
• Understanding of cloud cost management tools
• Some experience with containerized environments and Terraform
• Some experience with automation/development languages (PowerShell, Bash, Python)
• Experience working on multi-million-dollar environments
• Ability to influence engineering teams to optimize spending

What You Bring

• Bachelor’s degree in Computer Science, Software/Electrical Engineering, Data Science, or other related field
• 7+ years professional experience in leading and managing system/software delivery, with at least 2 specifically in a technical program management role.
• High degree of competency and proven success with project management including: Agile Software Development Lifecycle methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
• Evidence in work history of owning and driving large, ambiguous technical software programs
• You are able to learn quickly and cannot only deal with ambiguity, but can effectively partner with others to reduce ambiguity
• You resonate with Axon's Values and our mission that technology can be applied to tackle public safety's biggest challenges.
• Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building
• Strong written and verbal English communication skills
• Experienced with enterprise SaaS or other mission critical software product is a plus.
• Experienced with cloud IaaS and PaaS offering such as AWS and Azure is a plus.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

ABOUT KALLES GROUP:

Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes.

While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate.

No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career.

We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it.

WHAT YOU WILL DO: 

You will play a key role in building, operating, and enhancing enterprise security platforms that protect critical systems across diverse cloud and technology environments. This role requires a hands-on engineer who thrives in a fast-moving environment, collaborates effectively across teams, and takes ownership of delivering secure, reliable, and scalable solutions. Your work will directly contribute to improving the organization’s overall security posture through automation, optimization, and thoughtful platform design.

KEY RESPONSIBILITIES: 

• Design, deploy, and maintain enterprise-grade security platforms across multiple cloud providers, including AWS, Azure, GCP, and OCI.

• Configure and support security tooling such as endpoint protection, cloud security posture management, and email security platforms.

• Integrate security solutions with CI/CD pipelines and cloud-native services to enable automated detection and remediation workflows.

• Develop and maintain scripts and automation to streamline platform operations, monitoring, and incident troubleshooting.

• Collaborate with engineering, development, project management, and business teams to deliver secure, highly available, and cost-efficient services.

• Author technical documentation, contribute to project planning, and create detailed test and validation plans.

• Monitor platform performance and security metrics, tuning configurations to improve effectiveness and reliability.

• Support secure deployments within containerized and virtualized environments.

• Build dashboards and reporting to provide visibility into platform health and security posture.

• Analyze logs, alerts, packet captures, and other security artifacts to support investigations and platform tuning.

• Participate in an on-call rotation to ensure continuity of critical security services.

ABOUT YOU:

• Your values:
  • Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly.
  • Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth.
  • Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations.

YOUR EXPERIENCE:

Required Qualifications

• 3+ years of experience in cybersecurity or a closely related technical field.

• 2+ years of hands-on experience with programming or scripting languages such as Python, PowerShell, or Ruby.

• Practical experience with cloud security technologies and automation practices.

• Experience engineering and operating critical security services (e.g., EDR, CSPM, SIEM/SOAR, email security, Zero Trust, encryption platforms).

• Experience integrating security platforms with CI/CD pipelines and cloud-native platforms.

• Strong understanding of system design, technical architectures, and the full lifecycle of solution selection, implementation, and support.

• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences.

• Proven ability to work effectively with stakeholders at all levels while maintaining a strong customer-service mindset.

• Highly organized, deadline-driven, and effective in fast-paced environments.

• Demonstrated problem-solving skills with a detail-oriented and methodical approach.

• Self-motivated, adaptable, and eager to learn new technologies and tools.

• Strong focus on automation, efficiency, and continuous improvement with history of developing scripts to automate platform operations, monitoring and troubleshooting.

Preferred Qualifications

• Relevant security certifications such as AWS Certified Security – Specialty, GSEC, GMON, AZ-500, CySA+, or equivalent.

• Experience supporting large-scale security environments in technology, ecommerce, or similarly complex organizations.

• Hands-on experience with infrastructure and container technologies such as Kubernetes, Terraform, Ansible, or similar tools.

WHAT WE OFFER:

• The annual salary range for this role is $100,000-$150,000.  
• We offer Medical, Dental, Vision plans, 401K with matching, and PTO for salaried employees.
• Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload.

LOCATION:

This role requires on-site presence at our client's location in Seattle, WA.  We are currently only considering candidates that already live within commuting distance to Seattle, WA.

HOW TO APPLY:

Please fill out the form below (including uploading your most recent resume) and we'll be in touch! We know imposter syndrome can be a barrier to many great applicants. We hope you'll still consider applying. That's why we've made the application process as short and simple as possible.

Even if you're not a fit for the role, you can expect to hear back from us! We want you to have the best experience as a candidate, so please feel free to share feedback at any stage of the process to talent@kallesgroup.com.

Kalles Group is an equal-opportunity employer and does not discriminate on the basis of creed, nationality, race, ethnicity, disability, gender, or other protected class.

About the Role:

As part of Anthropic’s Global Safety, Intelligence, and Security (GSIS) team, the Security Technology Deployment Specialist will own the validation, standardization, and deployment of physical security technology across Anthropic’s rapidly expanding global office portfolio. This role bridges the gap between technology selection and production-ready operation — ensuring that every security platform deployed is rigorously tested, properly integrated with enterprise infrastructure, fully documented, and built for scale.

You’ll define the installation standards, configuration baselines, and deployment processes that the broader team executes against — from access control migrations and intercom replacements to AI analytics onboarding and new application integrations. You’ll work across InfoSec, IT, Networking, and Identity Management to ensure every security application passes review, integrates with SSO, and is supported within Anthropic’s infrastructure before going live. Your work will directly determine whether Anthropic’s security technology stack scales reliably as the company grows from dozens of locations to a global enterprise footprint.

Responsibilities:

• Validate and deploy new and replacement security technology platforms including access control systems, intercom solutions, video management, visitor management, and AI/analytics tools across all Anthropic locations
• Build and maintain staging environments for pre-production testing and validation of all security applications, hardware, firmware, and system configurations
• Define installation standards, configuration baselines, licensing structures, update procedures, and maintenance requirements for every deployed security platform
• Deploy integrations between security applications, validating that platforms communicate and share data correctly before transitioning to production
• Support colleagues’ security applications through InfoSec review processes, ensuring new tools meet Anthropic’s information security and compliance requirements
• Coordinate SSO integration for newly deployed security applications with Identity Management and IT teams
• Transition applications requiring custom integration or data pipeline development to the IT Engineering team with documented technical requirements for roadmap inclusion
• Initiate onboarding of deployed hardware and systems into Anthropic’s health monitoring platform to ensure operational visibility from day one
• Develop standardized deployment playbooks, checklists, configuration templates, and handoff documentation that enable repeatable installations across all current and future sites
• Evaluate security platforms for scalability, identifying capacity constraints, single points of failure, and architectural limitations before they impact operations at scale
• Coordinate with Networking, IT Infrastructure, and Facilities teams to ensure all infrastructure prerequisites (network, power, rack space, cloud resources) are met prior to deployment
• Execute structured handoffs to Project Management (for site programming), Break-Fix Support (for maintenance), and Access Control Administration (for ongoing system management), ensuring each team has the standards and documentation to execute independently

You may be a good fit if you:

• Have 5+ years of hands-on experience deploying, validating, and managing enterprise physical security technology across a large or rapidly growing organization
• Have deployed security technology across 50 or more sites, or have demonstrated experience in a high-growth environment where deployment velocity and repeatability were essential
• Have built standardized deployment processes, playbooks, and configuration templates that enabled others to execute installations independently and consistently
• Have experience working across InfoSec, IT, Networking, and Identity Management teams to onboard and integrate security applications into enterprise environments
• Have supported SSO integration, InfoSec reviews, and enterprise application onboarding workflows for security tools
• Possess broad technology experience across access control, video management, intercoms, visitor management, AI/analytics, and alarm monitoring platforms
• Are a strong technical communicator who can define standards clearly enough that PMs, integrators, and service teams execute against them without ambiguity
• Have experience with IP networking, VLANs, PoE, and infrastructure requirements for security devices
• Are comfortable with 25% travel for site deployments, commissioning, and validation

Strong candidates may have:

• Previous experience at a hyper-growth technology company or managing security technology programs for high-profile corporate environments
• Experience with Anthropic’s specific technology stack: Genetec Security Center, Axis cameras, Wavelynx, Commend Symphony Cloud, Alcatraz.ai, Ambient.ai, SureView, Envoy
• Industry certifications: Genetec, Axis, CCNA, PSP, CPP, or PMP
• Experience with OSDP, modern credential technologies, and encryption protocols for physical security systems
• Familiarity with scripting or automation (Python, PowerShell) for configuration management and deployment automation
• Experience with health monitoring and observability platforms
• Knowledge of SOC 2 compliance, GDPR, and physical security compliance frameworks
• Experience with change management, configuration control, and version-controlled infrastructure documentation

Deadline to apply: None. Applications will be received on a rolling basis.

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. 

ABOUT THE ROLE 

The IT Support Technician provides timely technical assistance to Filson’s corporate, manufacturing, logistics, and retail teams. This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations. 

In this role, you will provide Tier 1–2 technical support while delivering exceptional customer service in a fast-paced environment. You will work closely with internal teams to troubleshoot issues, support system deployments, and maintain reliable technology tools that enable employees across the organization to do their best work. 

RESPONSIBILITIES 

• Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution. 
• Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies. 
• Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals. 
• Escalate complex issues to senior IT staff or engineering teams as needed. 
• Document support interactions, resolutions, and processes within the knowledge base and ticketing systems. 
• Create and maintain user documentation, FAQs, and training materials. 
• Support end users by providing guidance on technology best practices and self-service tools. 
• Assist with system deployments, hardware setups, and technology migrations across corporate and operational environments. 
• Monitor system performance and assist with asset tracking and device inventory. 
• Collaborate with cross-functional teams to identify root causes and improve IT support processes. 
• Stay current on system updates, security patches, and emerging technologies. 

 QUALIFICATIONS 

• High school diploma or equivalent required; bachelor’s degree in Information Technology, Computer Science, or a related field preferred. 
• 3–5 years of experience in technical support, help desk, or a customer-facing IT support role. 
• Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP). 
• Experience using ticketing systems such as Zendesk or Jira and remote support tools. 
• Familiarity with endpoint device setup, system configuration, and user account management. 
• Basic scripting knowledge (PowerShell, Python, or similar) or database concepts is a plus. 
• Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are strongly valued. 
• Strong attention to detail coupled with analytical and problem-solving skills. 
• Excellent communication skills with the ability to explain technical concepts to non-technical users. 
• Proficient knowledge of Microsoft Office. 

 PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions. 

While performing the duties of this job, the employee is required to: 

• Regularly sit and stand 
• Use hands, fingers, and arms to use computers and other office equipment 
• Use hands, fingers, and arms to lift, squeeze, pinch, or grab equipment and supplies 
• Reach up, across, or down to retrieve equipment and technology devices 
• See, talk, and hear 
• Occasionally move or lift equipment or devices up to 20 pounds 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.