This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

The Digital Technology team at BitGo is at the core of enabling secure, scalable innovation across the company. We’re looking for driven, high-impact individuals who are passionate about technology, take true ownership of their work, and thrive in a fast-paced, highly collaborative environment. As a key member of the DT team, you’ll play a critical role in supporting BitGo’s growth, security, and operational excellence. This is a fully onsite role, offering the opportunity to work closely with teammates and cross-functional partners in real time, drive hands-on technical initiatives, and make an immediate impact. Flexibility for occasional after-hours support is required to help maintain seamless operations in our dynamic, global environment.

Responsibilities:

• Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
• Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices. 
• Provision, configure, and maintain company laptops using MDM tools, ensuring compliance with security policies and asset management standards.
• Hands-on experience administering Okta, including lifecycle management, SSO integrations (SCIM/SAML/OIDC), group-based access controls.
• Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS-based tools) to ensure seamless integration, optimize workflows, and improve user productivity.
• Diagnose and perform basic troubleshooting of LAN, WAN, and other network-related issues.
• Troubleshoot and maintain Audio/Video systems for conference rooms.
• Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.

Qualifications:

• 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
• 2+ Years of experience configuring and supporting Windows and macOS endpoints and their MDM platforms (e.g. Jamf, and Intune).
• Experience leading IT onboarding calls, guiding new hires through system setup, security requirements, and access configuration to ensure a smooth Day 1 experience.
• Basic network troubleshooting experience (e.g., LAN, WAN, patch management, etc.).
• Experience managing and participating in IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes.
• Experience working in an agile framework such as Jira.
• Experience working and administrating ITSM platforms such as Jira Service Management (JSM) and Freshworks.
• Administration of Identity Management systems with users and groups.
• Hardware procurement and asset/inventory management.
• Proficient with Google Workspace, Slack, and Jira.
• Resourceful and analytical problem-solver with strong attention to detail, excellent communication skills, and the ability to quickly research and resolve technical issues.
• Self-motivated professional with the ability to effectively prioritize incoming requests, alerts, and tasks in fast-paced environments.

Preferred:

• Experience implementing AI-driven solutions and automation to improve operational efficiency. 
• Proficient with GAM (Google Apps Manager).
• Working knowledge of multiple operating systems, including Linux and Windows environments.
• Familiarity with SAML-based authentication and automated provisioning for Okta integrations.
• Familiarity with Zero-Trust security principles and access restriction policies.
• Familiarity with Okta Workflows.
• Experience managing physical access control systems (e.g., key fobs, biometric card readers).
• Certification in the technologies mentioned above is a plus.
• BS/BA in Information Technology, Computer Science or a related discipline.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free commuter/parking pass
• Free custom lunches, dinners and snacks 
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment

*Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service in Sioux Falls
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.