SLSQ327R23

As a Geo Hunter Account Executive on Databricks' Healthcare Sales Team, you are an accomplished sales professional experienced in selling to Mid-Market and Enterprise accounts. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will close new accounts. Along with the chance to close exciting deals and solve meaningful problems, we also offer accelerators above 100% quota attainment.

The impact you will have:

• Present a territory plan within first 90 days
• Meet with CIOs, IT executives, LOB executives, Program Managers, and other important partners
• Close both new accounts and existing accounts
• Identify and close quick, small wins while managing longer, complex sales cycles
• Exceed activity, pipeline, and revenue targets
• Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
• Use a solution-based approach to selling and creating value for customers
• Promote Databricks' enterprise cloud data platform powered by Apache Spark™
• Ensure 100% satisfaction among all customers
• Prioritize opportunities and applying appropriate resources
• Build a plan for success internally at Databricks and externally with your accounts.

What we look for:

• You have previously worked in an early stage company and you know how to navigate and be successful
• Field sales experience within big data, Cloud, and SaaS sales
• Prior customer relationships with CIOs, program managers, and essential decision makers
• Simply articulate intricate cloud technologies
• 2-5 years of Mid-Market / Enterprise Sales experience exceeding quotas, covering relevant accounts and industries
• Success closing new accounts while working existing accounts
• Understanding of Apache Spark™ and big data preferable
• Bachelor's Degree

As an Controller, you will own all accounting, financial reporting, and budgeting processes while contributing to the growth and operational maturity of a high-growth, private equity-backed business. You will drive timely financial operations, implement scalable systems, and support audits and compliance. In addition, you will also be responsible for overseeing the day-to-day business operations of the organization including but not limited to employee management/administration, new business and growth initiatives, and contract administration. You will serve as a crucial operator and thought partner within the business both as a leader for its employees, as well as a representative of the holding company. We are looking for someone who is excited to own the numbers, excel in an entrepreneurial environment supported by proven playbooks, and who has a can-do attitude to truly operate and manage a growing business.

This role will report to the CEO in South Carolina, and will be expected to work Eastern hours. 

Role Expectations:

• Own the finance and accounting function, including financial reporting and month-end close, payroll and time-keeping management, budgeting and forecasting, invoicing and payables, and process improvement. This is inclusive of both oversight and execution of these functions.
• Own the business operations of the company, including contracts administration, benefits administration, and employee management (culture building, retention activities).
• Serve as company representative alongside the business’ President/Founder to the Board of Directors – deliver management insights, analyses, and strategic plans.
• Support in business development activities to augment the company’s new contract capture function.
• Demonstrate strong financial acumen, including financial statement preparation and audit leadership.
• Apply advanced Excel and modeling command, creating error-proof templates, controls, and model checks.
• Drive continuous improvement initiatives to achieve 15%+ YoY revenue and EBITDA growth.
• Build and maintain strong relationships across stakeholders, founders, and the Lyra ecosystem.
• Willing to work Eastern hours.

Desired Attributes:

• Financial leader who enjoys problem solving and excels in ambiguous environments
• Ultra-accountability and ownership mindset – someone that “wants the ball” and deliver successful outcomes
• Strong EQ and a growth mindset
• Willingness to roll up your sleeves and get involved in all aspects of running a business from vision setting to tactical execution
• Energized by a high-growth environment and opportunity for increased responsibility
• Comfortable with ambiguity
• Ability to communicate complex information at varying levels of detail
• Spirit of continuous improvement to implement new processes

Qualifications:

• 6 years of experience in accounting, with a strong understanding of financial statement preparation, multi-entity consolidation, and GAAP compliance
• Experience in public accounting high preferred
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Proven ability to identify and address data anomalies, ensuring accuracy and consistency in financial reports
• Strong communication skills with the ability to present financial insights to finance leaders
• Experience leading or supporting financial audits and meeting tax requirements
• Enthusiasm to continue to scale an organization
• Energized by a high-growth environment and opportunity for increased responsibility
• Comfortable with ambiguity
• Ability to communicate complex information at varying levels of detail
• Spirit of continuous improvement to implement new processes

The anticipated salary range for this role is $80,000 - $90,000, based on qualifications and experience. 

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.