As we expand our product portfolio and global presence, our Professional Services department is hiring a Designated Engineer (DE) you will serve as the primary technical point of contact for a portfolio of enterprise and industrial customers, ensuring their platforms run flawlessly and continuously evolve to meet emerging threats.

This role is ideal for professionals with a strong technical foundation and a passion for customer success. You will work closely with customers to effectively deploy the Nozomi solution, proactively maintain it, continuously optimize configurations, and enable the adoption of our cybersecurity platform. To achieve these goals, you will collaborate with and have the support of senior professional services engineers, Customer Success Managers, and cross-functional teams. 

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

• Own the customer relationship – Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
• Keep platforms healthy - Run regular health checks, tune sensor configurations, optimise alert generation, and guide upgrade roll‑
• Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use‑cases.
• Document and Educate - Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge‑transfer workshops on new releases and best practices.
• Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive issues to root‑cause closure with Technical Support.
• Report on Value - Provide weekly activity summaries and planning updates to customers.
• Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.

To be successful in the opportunity, you will have:

• 2+ years of experience in a technical support, system administration, or technical consulting role.
• Knowledge of:
• networking concepts (OSI model, TCP/IP, VLANs, network architecture)
• network infrastructure (firewalls, switches)
• general cybersecurity principles and applications (Active Directory, PCAP analysis, security architecture).
• Familiarity with Windows/FreeBSD/Unix/Linux OS's, virtualization, and basic scripting or API usage.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively across multiple customer engagements.
• Professional fluency in written and spoken English.
• Exposure to OT/ICS environments and protocols.
• Experience with Nozomi Networks products or similar cybersecurity platforms.
• Technical certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP, or equivalent) are a plus.
• 2+ years in a customer‑facing role for a cybersecurity vendor or a system integrator (pre‑sales, professional services, TAM, CSM, etc.)

#LI-AF1

About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.

Saudi Arabia is Armada’s operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.

Role Overview

The Senior Forward Deploy Engineer is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.

In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.

This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.

Key Responsibilities

Deployment execution and platform bring-up

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service
• Own on-site and in-country deployments across Saudi Arabia and the broader ME region
• Own infrastructure bring-up, platform configuration, and production readiness validation
• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers

Technical account ownership and customer success

• Serve as the primary technical point of contact for assigned customers post go-live
• Own the technical success plan, adoption milestones, and operational maturity roadmap
• Build trusted, long-term relationships with customer engineering, IT, OT, and security team
• Lead technical governance discussions, roadmap planning, and platform optimization conversations

Joint Success Plan ownership

• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
• Align deployment milestones, platform adoption, and operational maturity to customer business objectives
• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
• Regularly review progress against success plans with customer stakeholders and Armada leadership
• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
• Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Time-to-value acceleration and adoption

• Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases
• Drive adoption across new workloads, business units, and countries
• Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS

Operational excellence and reliability

• Ensure customer environments remain stable, secure, and production-ready
• Proactively identify scaling risks, architectural gaps, and technical debt
• Coordinate with Product, Engineering, and Support teams to resolve issues efficiently

Sovereign data, security, and compliance execution

• Operate confidently within Saudi and regional sovereign data and security requirements
• Support security validation, audits, and governance processes as required by customers
• Maintain disciplined access control, documentation, and operational hygiene

Field leadership and mentorship

• Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism
• Mentor junior FDEs, TAMs, and delivery engineers as the region scales
• Contribute to deployment standards, runbooks, and repeatable best practices

Cross-functional collaboration

• Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations
• Work with Sales on expansion planning while maintaining a trusted post-sale posture
• Provide structured feedback to Product and Engineering based on real customer usage

Qualifications and Experience

• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
• Proven ability to own both hands-on delivery and long-term customer technical relationships
• Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
• Strong troubleshooting skills in live, production environments
• Experience working directly with customers in regulated, high-stakes settings
• Willingness to travel across Saudi Arabia and the broader ME region
• Clear, confident communication style suitable for executive and engineering audiences

Preferred Experience

• Experience with edge compute, modular data centers, or distributed infrastructure
• Familiarity with AI workloads, GPU clusters, and high-performance computing environments
• Exposure to sovereign or national-scale customer environments
• Experience operating in Saudi Arabia, UAE or across ME
• Comfort operating with ambiguity and owning outcomes end to end

What Success Looks Like

• Customer environments reach production quickly and operate reliably
• The same engineer who deploys the platform remains the trusted technical owner
• Adoption expands across sites, workloads, and teams without handoff friction
• Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership

About the Role: 

Our Customer Experience team is seeking Senior Technical Account Manager in Saudi Arabia. In this role you’ll serve as a trusted technical advisor to our industrial clients across their entire lifecycle with Dragos. You’ll play a critical role in enabling the adoption, operationalization, and optimization of Dragos solutions — ensuring our customers achieve measurable value from their investment. You’ll work closely with customer stakeholders, security teams, and internal Dragos teams to align technical delivery with business goals and support long-term success. This role requires a blend of deep ICS/OT cybersecurity expertise, strong relationship-building skills, and the ability to translate complex use cases into impactful outcomes. You will serve as the bridge between our platform and the customer’s mission, helping customers improve maturity, mitigate risk, and maximize platform effectiveness. 

Responsibilities:  

Qualifications:  

Compensation: 

• OTE: 470,000 ر.س
• Competitive Equity Package  
• Comprehensive Benefits Plan 

#LI-JF1 #LI-REMOTE   

About the Role:
This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure. 

*This is an onsite role located in Dammam, Saudi Arabia*

Responsibilities: 

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria 
• Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments 
• Partner with client’s teams to refine applicable use cases and Dragos platform objectives 
• Tune and optimize Dragos platform to meet defined customer objectives 
• Develop content and build foundational workflows based on client use cases and value proposition 
• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform 
• Coordinate upgrades, patches, and other configuration changes to the Platform solution 
• Provide knowledge transfer and training to enable key stakeholders, document processes 
• Provide troubleshooting and break/fix support for the Platform, manage escalations 
• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed 
• Continually solicit client feedback on feature requests and improvements 
• Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting) 
• Identify opportunities for other Dragos products and services 

Qualifications: 

• 3+ years of ICS/OT experience, Cybersecurity experience a plus 
• Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols 
• Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs 
• Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects 
• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills 
• Willingness to travel up to 25% 

Compensation: 

• Salary: SAR 600,000
• Competitive Equity Package  
• Comprehensive Benefits Plan 

#LI-NH1 

About the Job:

We are currently seeking a Security Systems Engineer with in-depth expertise in SAIS/HCIS and RCU RIMA-compliant physical security systems. Based in the Kingdom of Saudi Arabia, the successful candidate will support a range of security engineering tasks across major infrastructure projects, including the design, documentation, construction supervision, and commissioning of integrated security and telecommunications systems. The role involves hands-on technical leadership, client interaction, and multidisciplinary collaboration across various sectors such as Oil & Gas, heritage sites, transportation, and critical infrastructure.

What You’ll Do:

As a Security Systems Engineer, you will lead the design, documentation, and implementation of integrated physical and electronic security systems aligned with SAIS/HCIS and RCU RIMA standards. You will be responsible for delivering engineering solutions across the full project lifecycle—from concept through commissioning—while providing technical leadership and supporting collaboration with clients, vendors, and internal teams.

Key responsibilities include:

• Develop Concept, Preliminary, and Detailed Designs along with supporting drawings, documentation, and system specifications.
• Oversee construction supervision and commissioning of systems such as CCTV, IDAS, PIDS, SACS, ALPR, UVIS, VSS, VMS, PSIM, and related infrastructure.
• Respond to client technical queries and clarify design intent, integration requirements, and compliance standards.
• Create scopes of work, support tendering and evaluate technical and financial deliverables from third-party contractors.
• Utilize AutoCAD and/or MicroStation to produce or review detailed engineering drawings.
• Coordinate technical meetings with clients, consultants, and stakeholders to resolve design issues.
• Perform peer reviews of design packages to ensure quality, accuracy, and adherence to project requirements.
• Support documentation and administrative needs using cloud-based systems in line with company protocols.
• Participate in site visits and ensure technical alignment across all phases of project execution.

What’s Required:

• Bachelor’s degree in Engineering, preferably Electronics & Communications; an advanced degree is preferred.
• Strong experience with the design and implementation of integrated security systems and technologies aligned with SAIS/HCIS and RCU RIMA standards.
• Experience in industrial projects (Oil & Gas, Infrastructure, Historic Sites, Transport, etc.).
• Proficiency in AutoCAD and MS Office Suite; experience with MicroStation is preferred.
• Excellent knowledge of physical and electronic security technologies, including system integration.
• Strong understanding of project lifecycles including design, construction, commissioning, and close-out.
• Skilled in reviewing technical specifications and ensuring compliance with local and international standards.
• Strong communication, organizational, and analytical skills.
• Fluent in English (spoken, written, and read); Arabic is a plus.
• Willingness to travel domestically and internationally as needed and collaborate across time zones.

What’s Preferred:

• Hands-on experience with specialized systems such as drone detection, RFID tracking, and ViMS.
• Demonstrated ability to lead technical meetings, contribute to design reviews, and represent engineering work to clients and stakeholders.
• Experience supporting government or heritage security infrastructure projects.
• Confidence in representing the company with external vendors, contractors, and partners.

Health, Safety & Environmental (HSE) Responsibilities:

• Comply with all workplace safety policies and use of personal protective equipment (PPE).
• Participate in HSE risk assessments and incident reporting.
• Ensure safe practices are followed during site visits, construction, and commissioning.

Additional Responsibilities:

• Provide administrative support and documentation management per company standards.
• Participate in cross-functional team coordination and continuous improvement initiatives.
• Demonstrate initiative, ownership of tasks, and a commitment to delivering high-quality results.
• Uphold strict confidentiality and act with professionalism and integrity.

Effort & Working Conditions:

• Must be able to work in both office and construction site environments.
• Physical activities may include walking, standing, or bending for extended periods and wearing PPE.
• May involve work in high-security or classified environments.

Salary & Benefits:

• Competitive salary and benefits in line with KSA labor laws.
• Includes housing, transportation, telecommunications, medical insurance, and gratuity.
• Professional Development support, including reimbursement of up to two professional membership fees per year, relevant to the role or advancement opportunities within AcuTech.