The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business – ultimately working to ensure continuous value and return on their Dataiku investment.  

Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You’ll Do)

• Work with customers across KSA. 
• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
• Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
• Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
• Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
• Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
• Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
• Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
• Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
• Effectively prioritise and orchestrate the resolution of customer requests or issues.
• Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
• Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. 
• Stay current on Dataiku’s products, competitive landscape, & data science trends.
• Embrace and contribute to the Customer Success team methodologies.

Experience (What We’re Looking For)

• Fluency in English and native Arabic are a must-have.
• Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
• Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
• Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
• Experience working collaboratively across Professional Services and Partner motions.
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
• Working knowledge of big data technologies such as Hadoop and Spark is preferred.
• Project management and storytelling skills.
• Strong technical, analytic, and problem-solving skills.

You may be a good fit for this role if you:

• Have a never-ending intellectual curiosity, are detail-oriented, and analytical
• Have experience in hyper-growth, product-based technology companies
• Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
• Understand the importance of being a self-motivated team player 
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

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JOB PURPOSE            

The Office Manager is responsible for smooth and flawless operations and management of the Riyadh office.  You are the go-to person working closely with management, employees, vendors, and more.      

KEY RESPONSIBILITIES       

• Controls office operations by greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons, per their needs
• Ordering inventory, stocks and ensures enough stock of all critical and non-critical supplies
• Collect, sort, distribute and prepare mail and deliveries
• Responsible for visitor log book
• Fosters courtesy, helpfulness and teambuilding with internal team members
• Works with the building property management to ensure consistency relative to general maintenance of the office space
• Assists HR & Facilities Director on facilities matters/tasks as needed
• Coordinates with the Facilities Manager to track space occupancy
• Ensures the reception area and the meeting rooms are tidy and presentable
• Answering and directing incoming calls while responding to customers questions over the phone
• Processing invoices, sorting incoming and outgoing mail, keeping appointment calendars, and giving messages to staff and management in other parts of the building
• Giving instructions and ensuring excellent performance of day porters
• Ensures timely and correct submission of vendors invoice; maintain records of invoices received and sent for payment
• Assists in special projects with various organizational teams
• Organizes, plans, and manages various office events, meetings including special celebrations and training events as directed
• Assists in the updating of the company’s intranet site

COMPETENCIES        

• Communication
• Adaptability
• Decision-Making
• Managing Work
• Quality Orientation
• Initiating Action
• Collaborating
• Technical/Professional Knowledge & Skills
• Customer Focus
• Applied Learning                              

JOB FIT             

• Task Variety
• Continuous Learning
• Details Learning
• Practical Results
• Standardized Work

EXPERIENCE

• 1+ years of experience in office or facilities management
• Proficient in MS Office Suite
• Experience in office floor planning and space restacking/reconfiguration is a plus
• Friendly, enthusiastic and professional appearance and demeanor
• Demonstrates responsibility and accountability
• Great people skills and ability to deal with a high volume of visitors and employees

KNOWLEDGE              

• Associate's degree preferred and/or equivalent years of experience
• Ability to demonstrate mature technical skills based judgment, initiative and critical thinking
• Ability to proactively manage local vendors
• Proficient in MS Office Suite
• Great organizational skills with attention to detail
• Ability to prioritize and multi-task with confidence
• Excellent communication skills

Job Description: 

Join our dynamic team as a Channel Manager, where you'll play a pivotal role in cultivating and expanding our network of resellers, distributors, and key customers within the vibrant Saudi Arabian market. As a Channel Manager, you will spearhead the development of strategic relationships with VARs, distributors, and large-scale clients, while also maintaining a keen focus on end-user satisfaction.

Job Requirements: 

• Extensive experience in the Channel Field
• Significant expertise working within the Saudi Market
• 10  years of experience in sales from software organization 
• As a senior-level role, the channel manager would be expected to demonstrate strong leadership skills. This includes the ability to set strategic goals, provide direction to the inside Channel team, and effectively communicate and collaborate with other stakeholders.
• As a senior-level role, the channel manager would be expected to have a deep understanding of the channels they are responsible for managing. This includes knowledge of the market, competitors, and trends in the channel, as well as the ability to develop and execute channel strategies.
• Executive Relationship management: Building and maintaining strong relationships at the executive level is essential to succeed in this role. The senior channel manager should have the ability to effectively negotiate and manage partnerships, resolve conflicts, and ensure the overall satisfaction of partners.
• Proven track record of successful selling in the enterprise accounts 
• Must have excellent communication skills - written and spoken 
• Ability to travel throughout the territory 
• Fluent in English and Arabic
• Bachelor degree and/or equivalent years of experience 

Job Functions: 

• Achieving revenue targets and goals for the territory 
• Developing and executing territory plan with the focus on channel partners and large customers 
• Recruiting, training and enabling channel partners (VARs and distributors) with the focus on SMB run rate business 
• Working closely with account managers and channel partners on closing large enterprise deals 
• Track record of accomplishment selling in the enterprise, client-server market 
• Proven relationships in top tier enterprise accounts and ability to open new 
• Strong knowledge of consultative sales that gets results 

Technical Account Manager for Saudi Arabia

Eastern Province, Saudi Arabia

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Technical Account Manager provides the customer’s business with proactive support and management during Veeam implementations and beyond. The TAM’s mission is to help the customers unlock the full value of Veeam’s products and services and serve as your trusted advisor.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.  

What You’ll Do

• Support delivery and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 
• Assist with assessment and design of solutions as well as post-installation issues
• Assist with Veeam Software solution implementation effort estimation 
• Create white papers, solutions guides, best practices, custom documentation, etc. 
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities 
• Analyze installed environments and guide optimal Veeam Software configurations 
• Facilitate communication between client and Veeam support 
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 
• Provide input for improvement of process and documentation 
• Overnight business stays to meet company goals and objectives  

What You’ll Bring

• Minimum 5 years of experience in IT industry.
• VMware VCP, Microsoft MCSE or equivalent experience 
• Prince 2, ITIL, PMP,  or equivalent experience 
• Bachelor’s Degree in technology required (A combination of education and experience will be considered) 
• Hands-on experience with Veeam’s Core products 
• Proven Consulting and Project Management experience 
• Excellent communication, interpersonal and relationship-building skills 
• Excellent presentation skills.
• Significant experience and understanding of virtualization technologies such as VMware and Hyper-V 
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 
• Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 
• Experience with Data Management, Data Protection, Data Analytics 
• Experience with Kubernetes platforms. 
• Extensive experience with Data Center, Business Continuity and Operating Systems 
• Experience successfully managing multiple simultaneous projects and accounts 
• Working knowledge of Cloud technologies, capabilities, and protocols
• Working knowledge of security technologies and concepts.

Please note: If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position

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