PagerDuty - Senior Forward Deployment Engineering Delivery Consultant (FKA Senior Scaled Delivery | Success on Demand Consultant) 

The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. 

This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. 

The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. 

Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. 

This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices. 

Responsibilities: 

• As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud. 
• Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives. 
• Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations. 
• Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required. 
• Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases. 
• Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.

Requirements: 

• 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments.
• Cloud & Architecture Mastery: Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines. 
• AI Implementation: Experienced in deploying generative AI models and integrating them into complex platforms. 
• AI-Driven Development: Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery. 
• Tech Stack: Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines. 
• DevOps Best Practices: Proven track record in debugging, testing, security, and managing the full software delivery lifecycle. 
• Strategic Leadership: Experience managing large-scale platform deployments and AI initiatives from scoping to delivery. 
• Stakeholder Management: Ability to influence senior executives and translate technical strategies into business outcomes. 
• Team Mentorship: Strong background in leading cross-functional teams and fostering collaborative, high-performance environments. 
• Certifications: Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.
• Customer Collaboration: Comfortable providing technical guidance directly to clients, data scientists, and architects.
• Soft Skills: Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

¿Te gustaría ser parte del mayor Banco de Inversión de América Latina, una compañía sólida, con más de 40 años de historia, innovadora, dinámica y que ofrece a sus colaboradores(as) un ambiente de aprendizaje, oportunidades y desarrollo permanente?

BTG Pactual es un banco de inversiones con cultura global y presencia local, con oficinas en los principales países de Latinoamérica y centros financieros del mundo. Valoramos el espíritu emprendedor, la autonomía, la agilidad, el foco en el cliente, la excelencia y la visión de largo plazo. Trabajamos con integridad, responsabilidad, simplicidad y dedicación.

La meritocracia está en nuestro día a día. Contamos con oficinas abiertas y una estructura horizontal donde puedes compartir con los mejores profesionales del mercado y tener desafíos reales.

Buscamos practicante con disponibilidad inmediata para integrarse a nuestro equipo de tecnología con disponibilidad de 6 meses.

Misión principal:

Apoyar al equipo de desarrollo de software en el diseño, implementación y mantenimiento de aplicaciones web y soluciones tecnológicas, participando en proyectos de desarrollo frontend, backend, bases de datos y procesos de integración de datos, aplicando buenas prácticas de programación y metodologías de trabajo colaborativo.

Funciones:

• Apoyar en el desarrollo de aplicaciones web utilizando frameworks frontend como React o Vue.js.
• Colaborar en el desarrollo backend mediante Node.js o Java, implementando servicios y APIs.
• Participar en el diseño, consulta y mantenimiento de bases de datos relacionales (PostgreSQL u Oracle).
• Apoyar en la integración y despliegue de aplicaciones utilizando servicios en la nube AWS.
• Trabajar en conjunto con el equipo de desarrollo siguiendo metodologías ágiles y buenas prácticas de control de versiones.
• Realizar pruebas básicas, corrección de errores y documentación técnica del desarrollo realizado.

Requisitos:

Carreras: Ingeniería en Informática, Ingeniería en Computación, Analista Programador, Ingenería en Sistemas o afín.

Conocimiento y/o experiencia: 

• Conceptos básicos de computación en la nube
• Procesos de integración y transformación de datos (ETL)

Nivel de manejo en programa o software:

• PostgreSQL, SQL Server u Oracle: nivel básico.
• AWS: deseable.
• SSIS o Pentaho: nivel básico.
• PowerApps: deseable.
• Manejo de Git u otras herramientas de control de versiones: deseable.

Creemos que un ambiente diverso e inclusivo, con personas con diferentes backgrounds, orígenes, razas, orientaciones e identidad de género, puede ser más creativo, innovador y consecuentemente más beneficioso para la compañía. Para nosotros, lo más importante es que el colaborador tenga alto potencial de contribución y desempeño y que sea un ejemplo de la cultura meritocrática de BTG Pactual.

¿Te gustaría ser parte del mayor Banco de Inversión de América Latina, una compañía sólida, con más de 40 años de historia, innovadora, dinámica y que ofrece a sus colaboradores(as) un ambiente de aprendizaje, oportunidades y desarrollo permanente?

BTG Pactual es un banco de inversiones con cultura global y presencia local, con oficinas en los principales países de Latinoamérica y centros financieros del mundo. Valoramos el espíritu emprendedor, la autonomía, la agilidad, el foco en el cliente, la excelencia y la visión de largo plazo. Trabajamos con integridad, responsabilidad, simplicidad y dedicación.

La meritocracia está en nuestro día a día. Contamos con oficinas abiertas y una estructura horizontal donde puedes compartir con los mejores profesionales del mercado y tener desafíos reales.

¡Únete a nuestro equipo como Líder de Proyectos en IT!

Buscamos Ingenieros o Ingenieras Industriales, en Informática y/o computación que cumplan la función de controlar, supervisar, planificar, gestionar y administrar proyectos de sistemas del Banco BTG Pactual, siguiendo la metodología definida por la gerencia de Tecnología.

El perfil del cargo requiere experiencia en desarrollo de proyectos, implementando soluciones sistémicas en el segmento financiero chileno, idealmente utilizando tecnologías vigentes con arquitectura y herramientas Cloud de Amazon Web Services (AWS).

Debe coordinar con proveedores y hacer seguimiento a las diferentes demandas de los usuarios. Responsable de coordinar con los head de las áreas de negocio para alinear las diferentes iniciativas y proponer soluciones robustas asegurando implementaciones de proyectos eficientes y de acuerdo con lo solicitado por el negocio. Debe mantener el control del presupuesto y gestionar el cumplimiento del budget asignado.

¿Qué harás?

· Dirigir proyectos de soluciones tecnológicas (planificación, presupuesto, recursos, riesgos, etc.).

· Realizar levantamiento de iniciativas.

· Desarrollar y liderar soluciones para el negocio.

· Gestionar y liderar personas

· Coordinar con proveedores

· Promover y ser motor de cambios e innovación.

· Llevar a cabo presentaciones directivas.

· Mantener comunicación directa con usuarios y gerentes de áreas de clientes.

¿Qué necesitas para postular?

· Título de Ingeniero Industrial, Informático y/o computación.

· De preferencia con mínimo de 2 años de experiencia en el rubro financiero en las funciones del cargo.

· Manejo de Inglés avanzado (deseable)

¿Qué conocimientos y habilidades necesitas para postular?

· Conocimientos en administración y gestión de proyectos

· Experiencia y uso de metodologías agiles para implementación de proyectos

· Conocimiento de productos financieros

· Conocimiento en tecnologías cloud computing de preferencia AWS

· Deseable conocimientos en programación .NET (C#) / Java / Python /Angular/ Nodejs para el backend y React para el frontend

· Manejo de SQL y herramientas de reporting (Power BI / Reporting Services)

· Habilidades para el manejo con empresas externas y proveedores

Creemos que un ambiente diverso e inclusivo, con personas con diferentes backgrounds, orígenes, razas, orientaciones e identidad de género, puede ser más creativo, innovador y consecuentemente más beneficioso para la compañía. Para nosotros, lo más importante es que el colaborador tenga alto potencial de contribución y desempeño y que sea un ejemplo de la cultura meritocrática de BTG Pactual.

Technical Specialist - Santiago, Chile 

InterSystems has been active in Chile since 2007, and our TrakCare HIS solution is pivotal in changing the way healthcare is delivered in Chile and LATAM. Our TrakCare HIS solution is key to enabling better patient care, enabling efficiency, and reducing costs. It collects, processes, and stores clinical and administrative data.  

In 2026, our InterSystems Chile Office operation will continue to grow, with customers from the private sector in Chile and LATAM. We are currently hiring Technical Specialists who will be based out of our Santiago office but who are willing and prepared to travel to where many of our current and prospective customers are based. 

The Technical Specialist will be responsible for site-specific software development activities and will ensure that the software satisfies project specifications and is delivered and deployed in accordance with project requirements. 

The Technical Specialist must be available to visit client sites (e.g., hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required. 

Responsibilities: 

• Liaise with clients or business analysts regarding ongoing enhancement requests 

• Liaise with clients or business analysts on any requests for new or modified reports 

• Advise and assist Project Managers during implementation 

• Manage the resolution of any outstanding acceptance issues before and after the project goes live 

• Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions 

• Provide technical support for troubleshooting and performance analysis for related areas 

• Support and testing of all InterSystems-related utilities, such as patching tools, version control tools, data migration tools, and print services 

• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications 

• Responsible for participating in on-site technical implementations 

• Responsible for participating in the 24-hour extended support period 

Qualifications: 

• 5 years of experience 
• Knowledge of web-oriented languages, including JavaScript and HTML 

• Knowledge of programming languages – like Java, C++, PHP or Python 

• Experience with SQL, data modeling, data analysis, and database methodologies 

• Well-versed in Internet / Intranet concepts 

• Experience in the integration of health information systems. Ideally, HL7 / FHIR framework experience 

• Ability to design and write technical documents 

• Proven ability to lead and deliver results as required within specific time frames 

• Experienced in client-focused interaction 

• Good presentation and communication skills 

• Ability to conduct training and develop training materials 

• Ability to work within a team in a multi-cultural environment and also independently with little supervision 

• Available for work outside of office hours and willingness to travel 

• Passion for learning new technologies and applications 

Education & Training: 

• University degree or equivalent work experience 

• Experience with InterSystems technology and healthcare systems is highly desirable 

Location: Ciudad Empresarial, Huechuraba 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

Based from our Huechuraba office, pre-sales engineers provide guidance in the use of InterSystems' products as they best suit the requirements of our customer and their market. You will partner with our Country Sales Manager on product and business strategies to apply existing and new products to customers' database and application needs. You will face wide-ranging challenges, requiring a mixture of design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. You may be requested to travel occasionally around Latin America or to attend international meetings and trainings.

Responsibilities 

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest capabilities
• Identify new opportunities within existing accounts.
• Build and demonstrate Proofs of Concept (PoCs) for prospects and partners in order to illustrate the suitability, ease of use, performance, features, reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organization to foster the adoption, use and deployment of Product technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in Caché Objects, SQL, ObjectScript, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topic includes strategic and tactical technical and business directions and technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.

Qualifications 

Essential 

• Proven experience working with customers on complex challenges, combined with the ability to coordinate or mentor internal teams. Demonstrated capability and motivation to take on increasing management and stakeholder‑facing responsibilities in a dynamic environment.

• Ongoing experience within the design, development & deployment of complex applications.

• Knowledge of competing application frameworks and application servers such as .NET, Python, NodeJS, Javascript, PHP, Django o J2ee. Practical experience with at least one of them.  

• Knowledge of Software development processes such as XP, RAD, RUP or DSDM.  

• Extensive use of 1 or more databases such as Caché, Oracle, SQLServer, Sybase, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.  

• Proven business analysis and problem-solving skills.  

• Understanding of the business considerations of application development, support and deployment.  

• Knowledge of HTML5 and developing applications using modern web frameworks such as Angular and design libraries such as Bootstrap with server side communication with REST.  

• Proficiency in Spanish and English.

Desirable 

• 5-10 years of experience programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / J2ee

• Interest in growing into a leadership‑oriented role that extends beyond technical responsibilities.

• General knowledge of Cloud Infrastructures such as GCP.  

• General knowledge of Docker Containers · Proven leadership or technical management in an application development environment. · 

• Experience running formal technical training courses.

• Broad knowledge of IT Industry issues, trends and technical knowledge in any of the following specific vertical markets:  

- HealthCare  

- Retail 

- IoT on Mining, Utility or Other markets

- Finance 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.