Smartsheet is seeking a Learning Experience Designer to join our team. As a LxDesigner, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success. 

You will report to our Manager, Learning Experience.This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Develop creative, customer-centric, performance-based training materials.
• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.
• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.
• Report on and communicate the results of educational content to cross-functional stakeholders.
• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.
• Become a Smartsheet product expert
• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.
• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.
• At least 2 years of experience creating educational content for SaaS. 
• Strong grasp of adult learning principles.
• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
• Experience with digital content creation using Adobe Creative Cloud.
• A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.
• Experience using ID strategies to launch digital training
• Experience managing and reporting on all curriculum and assessment data
• LMS administration experience, including eLearning publishing and learning assessments.
• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

About the Team

Our DevOps/SRE team runs an active-active, multi-cloud platform on AWS and GCP to keep business‑critical systems highly available, secure, and fast at internet scale. We focus on reliability and automation, engineering systems that perform under stress and continuously improve. We are engineers who own outcomes end‑to‑end—managing priorities, communicating clearly with technical and non‑technical stakeholders, and delivering impact across the organization. If you thrive on architecting at scale, automating everything you can, and turning complex infrastructure into reliable, well‑documented systems, you’ll feel right at home here.

About the Role

We are seeking a talented and experienced DevOps/SRE (Site Reliability Engineering) Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in DevOps practices, cloud infrastructure management, automation, and team leadership skills. If you have a consistent track record of architecting and building large-scale systems; enjoy solving intriguing system challenges at internet-scale; if you are innovative at heart; and have a great balance of skills in learning, organizing, building, and enjoy making an impact, this role might be a great fit for you!

For California Only - The estimated annual salary for this position is between $280,000 - $380,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing  

• You will design, implement and maintain an active-active multi-cloud infrastructure on AWS and GCP supporting business-critical systems ensuring high availability and performance with automation, delivering systems that stays reliable and performs under stress
• Collaborate with your peers through code-reviews, ensuring best practices and aligning on technical standards to deliver consistent, high-quality solutions
• Collaborate with security teams to ensure the integrity and security of infrastructure and applications including implementing security best practices and compliance standards 
• Manage individual project priorities, deadlines, and deliverables by leveraging agile methodologies and maintaining clear communication channels 
• Lead incident response efforts by triaging issues effectively, collaborating closely with cross-functional teams to resolve them promptly and minimize downtime
• Implement effective incident management processes and post-incident reviews  
• Identify performance bottlenecks through detailed monitoring and profiling and optimize system resources by fine tuning configurations, scaling infrastructure and addressing latency issues
• Drive continuous improvement initiatives by automating repetitive tasks, refining workflows and proactively addressing technical debt within the team, while driving enhancements across the organization
• Maintain comprehensive documentation of systems, processes, and procedures while fostering a culture of knowledge sharing and contribute to the collective learning of the team  
• Participate in 24x7 on-call rotation, and be available to work with global teams in the event of critical outages

We’re excited if you have 

• 12+ years of experience in DevOps/SRE roles 
• BS Degree in Computer Science or Equivalent 
• Experience with a number of the following: Kubernetes, Docker, Service Mesh such as Istio, Envoy, Linkerd, Solo & ECS 
• Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages 
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation 
• Experience with CI/CD automation including Gitlab pipelines and other related tools
• Solid understanding of networking, security, and compliance principles including the intricacies of multi-tenant architecture and secure network configuration in cloud environments
• Strong understanding of distributed systems, microservices architecture, and cloud-native technologies 
• Strong hands-on experience with cloud platforms such as AWS, GCP or Azure 
• Proven track record of implementing scalable, high-performance infrastructure solutions in a fast-paced dynamic environments 
• Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment 
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment 
• Certifications in relevant technologies such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP) are preferred 

#LI-DH2

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human-level intelligence. Our robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA and requires 5 days/week of in-office collaboration

Figure’s vision is to deploy autonomous humanoids at a global scale. We are looking for a highly motivated Legal Operations Analyst to join our team. This individual will be the architect of our legal infrastructure, responsible for building the systems that allow our Legal department to scale alongside our engineering breakthroughs.

The ideal candidate is detail oriented who can operationalize our legal department and excel at transforming manual processes into automated, reliable systems that support Figure’s mission.

Responsibilities

• Contract Lifecycle Management (CLM): Act as the primary administrator for Ironclad. Design, build, and maintain automated workflows and operationalize legal playbooks for the efficient review, negotiation, and execution of all NDAs, vendor, and commercial agreements.
• Legal Intake & Process Optimization: Act as the primary gatekeeper for the legal department, utilizing Jira to organize and triage incoming requests from all teams, and identifying and eliminating bottlenecks in the legal lifecycle. 
• Legal Document Architecture: Operationalize the organization and retention of all legal documents, ensuring the corporate repository is structured, searchable, and audit-ready. 
• Signature & Execution Oversight: Manage the DocuSign environment, including template creation, user permissions, and integration with the broader legal tech stack.
• Equity Management System (Carta): Administer and maintain the company's equity management platform (Carta) to ensure accurate cap table management, grant issuance, and compliance with equity-related protocols.
• Legal Compliance & Reporting: Assist with internal and external compliance matters, including monitoring regulatory changes, developing internal controls, and supporting necessary legal filings and reporting.
• Vendor & Financial Management: Assist with onboarding outside counsel and tracking legal spend against budgets, ensuring high visibility into department resources.
• Cross-Functional Systems Integration: Partner with Finance, IT, and Supply Chain to ensure the legal tech stack integrates effectively with company-wide ERP and CRM tools.

Requirements

• Experience: 3+ years of experience in legal operations, contracts management, or project management at a law firm or start-up.
• Legal Technology & Systems: Advanced proficiency as an Ironclad administrator (Workflow Designer) and DocuSign power user, with experience managing equity platforms (Carta) and ensuring tech stack integration with ERP/CRM tools. Confidence using modern tools and systems (e.g., Generative AI, CLM tools, Asana, Slack, Notion) to amplify impact. 
• Process & Document Management: Proven rigor in managing, organizing, and operationalizing complex legal documentation (repository architecture) and legal intake processes (Jira) with extreme attention to detail.
• Agility: Ability to manage multiple high-priority tasks in a fast-moving, rapidly evolving robotics environment.
• Communication: Strong verbal and written skills with the ability to work collaboratively and professionally with diverse teams.
• Collaboration: A commitment to 5 days/week in-office collaboration, inclusivity, respect, and ethical decision-making.

Bonus Qualifications

• Paralegal certifications and experience
• Prior experience in a start-up or a manufacturing/hardware-focused environment.
• Background in managing commercial contract and corporate governance workflows.

Compensation

The US annual salary range for this position is between $120,000 - $160,000

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits (including equity) depending on the specific role. This information will be shared if an employment offer is extended.