Adobe XD Jobs in San Francisco.
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Enterprise Support Specialist
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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As an Enterprise Specialist on the Product Support team, you'll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.
We're looking for a technical support expert experienced in working with enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
- Interact with Figma customers daily via email, taking ownership over cases from start to resolution
- Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
- Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
- Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
- Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
- Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
- Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale
We'd love to hear from you if you have:
- 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
- Experience working with system administration for large end-user communities or guiding customers through complicated implementations
- Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
- Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences
While not required, it’s an added plus if you also have:
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
- Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
- Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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About Us
At You.com, we are building the AI Search Infrastructure that powers modern AI systems. Our goal is to create the trusted knowledge layer that agents, applications, and enterprises rely on to retrieve real-time, accurate, and citation-backed information.
Our platform combines proprietary vertical indexes with LLM-optimized retrieval systems to power AI agents, applications, and enterprise workflows. We are solving hard problems across search, large language models, and large-scale infrastructure to make AI systems more reliable, transparent, and useful.
Our team includes engineers, researchers, product builders, and operators who care about solving meaningful problems and delivering real-world impact. Whether you are improving core infrastructure, shaping product experiences, or helping bring new AI capabilities to market, your work will help define how modern AI finds and uses knowledge.
About the Role
We are seeking a talented and motivated Front-End Web Developer with a strong background in both design and development. As part of the Marketing team, you will play a key role in creating and maintaining visually stunning, user-friendly, and high-performing websites. This role is perfect for someone who thrives on creativity, values collaboration, and has a passion for combining design aesthetics with technical expertise.
You will collaborate closely with cross-functional teams to deliver high-quality web experiences that align with our brand and business goals. Proficiency in Webflow is critical, as it will be one of your primary tools for design and development.
Responsibilities
- Web Design and Development:
- Design and build responsive, visually appealing websites and landing pages using Webflow, HTML, CSS, and JavaScript.
- Collaborate with the Head of Web and Content to develop innovative designs that reflect brand guidelines and engage users.
- Ensure designs and code are optimized for performance, accessibility, and cross-browser compatibility.
- Content Updates and Maintenance:
- Maintain and update existing websites, ensuring they remain modern, functional, and error-free.
- Implement content updates in collaboration with the content team, ensuring consistency and brand alignment.
- User Experience (UX) and Optimization:
- Work closely with stakeholders to understand user needs and translate them into intuitive web experiences.
- Conduct regular reviews and testing to optimize website performance and usability.
- Coding and Customization:
- Write clean, scalable, and maintainable code for custom Webflow components or integrations when necessary.
- Collaborate with back-end developers when required to implement advanced functionality.
- Collaboration and Communication:
- Work alongside the content, marketing, and design teams to ensure web projects meet deadlines and objectives.
- Stay up-to-date with the latest front-end trends, tools, and technologies to continuously improve web development practices.
Qualifications
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- 1-3 years of experience in front-end web development or a related field.
- Proven experience designing and building websites in Webflow is required.
- Proficiency in Webflow, HTML, CSS, and JavaScript, and Figma.
- Familiarity with responsive design principles and best practices.
- Basic understanding of SEO principles and website performance optimization.
- Experience with version control systems like Git is a plus.
- A strong eye for design with the ability to create visually compelling, user-focused web layouts.
- Experience with design tools such as Adobe XD, MarkUp, or Sketch is an advantage.
- Strong communication and collaboration skills.
- Detail-oriented with excellent problem-solving and time management abilities.
- Eagerness to learn and adapt to new tools and technologies.
Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.
Company Perks:
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Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
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Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
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A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
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12 weeks of paid parental leave in the US*
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401k program, 3% match - vested immediately!*
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$500 work-from-home stipend to be used up to a year of your start date*
- $600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses*
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$1,200 per year Health & Wellness Allowance to support your personal goals*
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The chance to collaborate with a team at the forefront of AI research
*Certain perks and benefits are limited to full-time employees only
You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: E-Verify Participation/Right to Work) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.
Beware of recruiting scams: You.com will only contact you through official @You.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ready to apply?
Apply to You.com
Senior Designer, 2D
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ON BOARD EXPERIENTIAL MARKETING
On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide. We work out of our homes and physical offices in San Francisco, Los Angeles, and NYC, or wherever our adventures take us! Our clients include Nike, Meta, JPMorgan Chase, The Infatuation, Stripe, and OpenAI, to name a few. We know, "Cool, cool, but what’s it like to work at OBE?" We thought you'd never ask. Event Marketer has recognized OBE as one of the best places to work in events and well, we couldn't agree more.
The most important part of our business is our people. They are hardworking, brave and make magic happen on the regular. But under each majestic exterior is a human deserving of a healthy work-life balance. That’s why we believe in recovery days, happy hours, friendly but competitive fitness challenges and company offsites.
We conduct open meetings to facilitate discussions that heal, inspire, and bring us closer. We encourage each other to bring our whole selves to work. We want to hear about your lived experiences and unique perspectives. We don't just want you to be unapologetically you: it's part of the job description.
*We are currently considering candidates for this role across all our offices: San Francisco, Los Angeles, and New York, with a priority on West Coast candidates
SUMMARY OF POSITION
The Senior Designer is an integral member of the Creative Department, primarily responsible for the creation of immersive experiences across in-person and digital channels for a range of brands. This consists of driving the design process, integrating with strategists and designers from within the Creative team, and collaborating with internal + external cross-functional teams to ensure client needs are being met with premium design ideas and creative solutions. The Senior Designer will be a critical component in the generation of 360 marketing campaigns, developing art direction and new branding, creating still and motion graphics, driving production art and participating in all aspects of the creative process.
The hands-on nature of event marketing work requires a willingness to observe, adapt, research, explore, execute, revise, and refine creative elements in a fast-paced environment. The superstar that fills this role will embrace interdisciplinary creative projects, multi-tasks with ease, have an insatiable appetite for design, thrive when working with top-notch brands, and have an excellent attitude that inspires others.
ESSENTIAL JOB FUNCTIONS
- CONCEPTING: Offer strategic design solutions and create working drawings, storyboards, layouts, mood boards, and mockups to evaluate and present ideas in initial project phases.
- DESIGN: Generate top notch designs across existing and emerging digital and experiential platforms. Create 2D designs to demonstrate concepts in support of strategies developed for assigned projects. Efficiently manage presentation documents, digital assets, print assets, and all other creative components on assigned projects.
- PRESENTATION: Develop presentation skills by being involved in both internal and client presentations and conversations.
- INTERNAL COMMUNICATION: Coordinate with internal teams leading up to and during activations to ensure approved creative materials are delivered on a timely basis, always maintaining consistency and quality.
- EXTERNAL COMMUNICATION: Coordinate with outside resources, including vendors, printers, and contractors as needed for completion of the design and build out. Coordinate with freelance or contract creatives, supporting their integration into the team and streamlining design deliverables for client when relevant.
- PROJECT & TIME MANAGEMENT: Work with cross-functional teams to establish and manage creative deliverable timelines to ensure work is on-time and of high quality.
- INSPIRE: Seek out inspiration and share insights with internal teams to help educate and inspire.
DESIRED SKILLS AND EXPERIENCE
EDUCATION
Bachelor's Degree in Graphic Design, UI/ UX design, Product Design, or similar discipline.
EXPERIENCE
- 4+ years experience as a designer creating graphic designs, printed assets, environmental branding, and digital assets (websites, banner ads, marketing emails, social media content, apps etc.)
- Strong portfolio of creative work to demonstrate design for both digital + physical applications.
- Motion, mobile and/or interactive design skills a plus.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- 2D DESIGN: Expertise in Adobe CC (Photoshop, Illustrator, InDesign, etc.), proficiency required. Knowledge of print file prep, printing techniques and materials is required.
- UI/ UX: Experience in design prototyping tools (Adobe XD, Sketch, etc. ) + working knowledge of HTML and CSS. Knowledge of JavaSCript and other coding languages or software is a plus.
- MOTION GRAPHICS + VIDEO EDITING: Expertise in After Effects, Final Cut Pro, Premiere, or similar animation and editing software.
- SOCIAL MEDIA + INFLUENCER: Understand the ideation, development and deployment of content for Instagram, Facebook, Twitter, LinkedIn, etc. PRESENTATION: Keynote, Powerpoint, Google Docs/Slides, proficiency required.
- ADMIN: Microsoft Office, Google Docs, Dropbox, proficiency required.
OTHER QUALITIES AND SKILLS
- Possess excellent organizational, interpersonal, and written communication skills.
- Articulate design solutions to team members and clients effectively.
- Translate strategic vision into tangible project design deliverables that meet project needs and garner approvals.
- Multi-task while coordinating multiple projects + resources.
- Embody a strong work ethic and ability to thrive in a fast-paced and dynamic workplace.
- Make smart decisions in accordance with company policies + procedures.
- Be a team player who collaborates easily + brings creative momentum to projects.
- High energy and stamina and flexibility in working non-traditional hours as needed (some nights and weekends).
- Willingness to travel up to 50% of the time
Compensation Range: $80,000 - $120,000 annually. This is the pay range OBE believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on level of experience, relevant skills, professional certifications, market pay, and demand for the role. OBE reserves the right to modify this pay range at any time. For this role, Benefits include: medical/dental/vision insurance, employer paid basic life and personal accident insurance. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits.
On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Ready to apply?
Apply to On Board Experiential