Xometry is seeking a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers.

A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.

Responsibilities:

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards.
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS).
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance.
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives.
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction.
• Lead initiatives to reduce partner churn and maintain a robust network.
• Serve as the ITAR conversion leader.
• Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners.
• Maintain comprehensive training records and standardize partner training materials.
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
• 20-25% travel required

KPIs and Measurements:

• On-time delivery (OTD) and quality metrics in line with industry standards.
• Return Merchandise Authorization (RMA) and rejection rates at or below target levels.
• Margin performance aligned with (QM) objectives.
• Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics exceeding expectations.

Qualifications / Requirements:

• Bachelor’s Degree or equivalent required.
• 8+ years serving as a lead/leader in supply chain or manufacturing.
• Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers).
• Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs.
• Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus. 
• Top-class analytical skills – understands the importance of data and acumen and converts insights into action.
• Strong communication and presentation skills.
• Experience in developing and delivering training programs.
• Fluency with presentation, document, project management and other essential business applications.

The estimated base salary range for new hires into this role is $108,000 - $140,000 annually depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is seeking a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers.

A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.

Responsibilities:

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards.
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance. Focused on building trusted partnerships and predictable outcomes (quality and OTS).
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent on individual Partner Performance.
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives.
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction.
• Lead initiatives to reduce partner churn and maintain a robust network.
• Serve as the ITAR conversion leader.
• Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners.
• Maintain comprehensive training records and standardize partner training materials.
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
• 20-25% travel required

KPIs and Measurements:

• On-time delivery (OTD) and quality metrics in line with industry standards.
• Return Merchandise Authorization (RMA) and rejection rates at or below target levels.
• Margin performance aligned with (QM) objectives.
• Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics exceeding expectations.

Qualifications / Requirements:

• Bachelor’s Degree or equivalent required.
• 8+ years serving as a lead/leader in supply chain or manufacturing.
• Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus (at least one role will specialize in transaction support for manufacturers).
• Proven ability to analyze data and implement strategic improvements.to balance customer and supplier needs.
• Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others is a plus. 
• Top-class analytical skills – understands the importance of data and acumen and converts insights into action.
• Strong communication and presentation skills.
• Experience in developing and delivering training programs.
• Fluency with presentation, document, project management and other essential business applications.

The estimated base salary range for new hires into this role is $108,000 - $140,000 annually depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is seeking an experienced and charismatic engineer for a critical customer-facing Senior Solutions Engineer role. This role supports Sales by providing perspective, feedback, and sharing knowledge learned from the front lines of the aerospace and defense engineering and manufacturing community. This role is a unique blend of customer engagement, technical expertise, and project management. Solutions Engineering will report into the Pre-Sales Engineering community, which is dually led by Sales and Operations.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a successful, experienced, team-focused engineer with digital fluency and a sincere enthusiasm about the aerospace industry, this could be the right role for you.

Responsibilities:

Customer Engagement and Sales:

• Partner with Account Executives to drive account growth and retention
• Discover, illuminate, digest, organize and execute major projects
• Join Account Executives in onsite visits with customers when appropriate
• Proactively identify and address potential manufacturing challenges (including DFM)
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
• Gather customer insights and feedback to inform sales strategies

Pre-Sales Engineering:

• Assist Pre-Sales Engineering with knowledge gathering, digestion, and ultimately compiling correct and competitive quotes
• Combine customer knowledge, Xometry partner knowledge, and Xometry system knowledge to rapidly address customer needs and shepherd projects to delivery
• Provide project management and oversight on complex opportunities

Qualifications:

• 10+ years of relevant experience in aerospace and defense engineering and manufacturing roles
• Bachelor's degree in Mechanical Engineering is required
• Experience using Xometry’s services from a customer perspective.  Partner perspective is a bonus.
• Deep familiarity with the methods, materials, culture and products of organizations such as Lockheed Martin, Northrop Grumman, Blue Origin, Anduril, General Dynamics, Moog, SpaceX
• Strong understanding of manufacturing principles, including drawings and GDT
• Particularly strong experience in CNC machining.  Composites, Plastics, Harnesses and Sheet Metal Fab are bonuses
• Familiarity with ISO9001, AS9100d, ITAR, NIST and other common and critical compliance and certification requirements
• Excellent communication, interpersonal, and problem-solving skills.  This must extend into remote/digital environments.
• Ability to travel to customer and/or partner sites as needed.  25%-35% travel is typical.
• Mountain or Pacific home time zone preferred
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite

The estimated base salary range for new hires into this role is $101,000- $150,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Remote 

Xometry is seeking an experienced and charismatic engineer for a critical customer-facing Senior Solutions Engineer role. This role supports Sales by providing perspective, feedback, and sharing knowledge learned from the front lines of the aerospace and defense engineering and manufacturing community. This role is a unique blend of customer engagement, technical expertise, and project management. Solutions Engineering will report into the Pre-Sales Engineering community, which is dually led by Sales and Operations.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a successful, experienced, team-focused engineer with digital fluency and a sincere enthusiasm about the aerospace industry, this could be the right role for you.

Responsibilities:

Customer Engagement and Sales:

• Partner with Account Executives to drive account growth and retention
• Discover, illuminate, digest, organize and execute major projects
• Join Account Executives in onsite visits with customers when appropriate
• Proactively identify and address potential manufacturing challenges (including DFM)
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
• Gather customer insights and feedback to inform sales strategies

Pre-Sales Engineering:

• Assist Pre-Sales Engineering with knowledge gathering, digestion, and ultimately compiling correct and competitive quotes
• Combine customer knowledge, Xometry partner knowledge, and Xometry system knowledge to rapidly address customer needs and shepherd projects to delivery
• Provide project management and oversight on complex opportunities

Qualifications:

• 10+ years of relevant experience in aerospace and defense engineering and manufacturing roles
• Bachelor's degree in Mechanical Engineering is required
• Experience using Xometry’s services from a customer perspective.  Partner perspective is a bonus.
• Deep familiarity with the methods, materials, culture and products of organizations such as Lockheed Martin, Northrop Grumman, Blue Origin, Anduril, General Dynamics, Moog, SpaceX
• Strong understanding of manufacturing principles, including drawings and GDT
• Particularly strong experience in CNC machining.  Composites, Plastics, Harnesses and Sheet Metal Fab are bonuses
• Familiarity with ISO9001, AS9100d, ITAR, NIST and other common and critical compliance and certification requirements
• Excellent communication, interpersonal, and problem-solving skills.  This must extend into remote/digital environments.
• Ability to travel to customer and/or partner sites as needed.  25%-35% travel is typical.
• Mountain or Pacific home time zone preferred
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite

The estimated base salary range for new hires into this role is $101,000- $150,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Remote

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

The estimated base salary range for new hires into this role is $117,000- $152,000 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Remote