We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? 

Shift Requirement: This role requires an 8-hour shift between 9:00am and 7:00pm, Monday through Saturday, with rotating days off per week.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $22-$24 hourly
• Starting Pay: $22.00/hr
• At 3 Months: $22.50/hr
• At 6 Months: $23.00/hr

In your first year, you can progress from $22/hr to 24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a $0.50 increase in their pay every 90 days.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. 

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role: 

As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different.

Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle.

Who You Are: 

• Passionate about providing exceptional customer service.
• Detail-oriented and organized, with a strong sense of ownership and accountability.
• Excellent communicator, both in-person and digitally.
• Comfortable quickly learning new platforms and systems.

Knowledgeable or eager to become an expert in CDJR products and automotive trends.

Key Responsibilities:

In-Showroom Customer Experience

• Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up.
• Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.

Customer nurture and sales support

• Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support
• Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions.
• Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control.
• Guide customers through the Carvana New Car pickup and STC drop-off processes
• Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR.

Post-Sale Relationship Management

• Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries).
• Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships.

Inventory & Lot Management

• Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors.

Regularly review and scan inventory to ensure high quality and accurate location tracking.

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Job Summary

The Senior Renewal Specialist is a production-focused role within the renewal department responsible for managing general liability and bond renewals, supporting client retention, and assisting with operational initiatives when needed.  This role focuses on renewal production, retention, and technical expertise within contractor insurance programs. The Senior Renewal Specialist serves as a knowledgeable resource within the department, leveraging product expertise and industry experience to support renewal processing, assist with complex scenarios, and contribute to operational improvements when appropriate. The primary focus of the role is general liability renewal production and retention.

Position Responsibilities

General Liability Renewal Production

• Manage and produce general liability renewals with a focus on retention and premium growth.
• Generate and manage the monthly GL renewal list.
• Underwrite and process renewal accounts while coordinating with carriers to satisfy underwriting requirements.
• Conduct proactive outreach to clients ahead of renewal to ensure continuation of coverage.
• Review policies for coverage accuracy and endorsement needs to minimize E&O exposure.
• Identify opportunities to improve retention and reduce lapse or cancellation risk.

Client Service & Phone Coverage

• Participate in the department phone rotation assisting existing clients.
• Respond to inbound inquiries related to renewals, coverage questions, policy changes, and payments.
• Support client retention by providing timely and accurate policy servicing.
• Assist clients in updating policy information and addressing account needs.

Technical Expertise & Operational Support

• Serve as a subject matter resource for general liability renewals and coverage questions.
• Provide support to management with renewal reporting and operational initiatives when requested.
• Assist with complex coverage or endorsement questions when escalated.
• Provide feedback on internal processes to improve renewal workflows and retention outcomes.

Training & Process Support

• Assist with internal training related to general liability products and carrier guidelines.
• Help ensure internal teams remain informed on coverage updates, underwriting changes, or operational adjustments.
• Support departmental initiatives and special projects aligned with company growth objectives.

Additional Responsibilities

• Process payments received via phone, mail, or online systems when necessary.
• Coordinate with service and operations teams to ensure timely policy processing.
• Assist with department projects or initiatives as business needs evolve.

Minimum Qualifications

• Bachelors degree or equivalent work experience in insurance
• Ability to work onsite in our Sacramento, CA office four days a week
• Working knowledge of contractor insurance products, particularly General Liability and Surety Bonds
• Ability to manage high renewal volumes while maintaining accuracy
• 5+ years sales experience, P&C insurance sales experience preferred
• 2+ years of customer service experience
• Property and Casualty License
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The New Business Agent is a production-focused sales role centered on General Liability insurance. You will handle inbound leads, underwrite and quote policies, and guide contractors through the bind process. You will also field inbound calls across other product lines including surety bonds and Workers Compensation as volume dictates.

This is a hybrid role with 1 day WFH. The remaining days will be onsite in our Sacramento office, 9am-6pm PST.

Additionally, this role offers a competitive base with performance-based commission for producing agents.

• Base pay: $52,000 to $62,000 per year, plus overtime as applicable
• Performance-based commission tied to production — strong performers earn significantly above base
• Total compensation at plan: $76,000 to $98,000+
• Commission is uncapped

Position Responsibilities

• Handle inbound General Liability sales leads from first contact through bound policy
• Underwrite products and deliver accurate quotes based on customer needs and carrier guidelines
• Field inbound calls across other commercial lines products including surety bonds and Workers Compensation
• Follow up with prospects in a timely and organized manner
• Process inbound payments and assist clients with account updates and policy-related items
• Work with carrier partners to satisfy client requirements
• Maintain accurate records and contribute to clean policy administration
• Meet and exceed defined production targets and KPI objectives — your output directly contributes to the growth of the commercial lines book and the success of the team around you

Minimum Qualifications

• 2+ years of demonstrated experience in the insurance industry — prior sales, account management, or service role required
• Working knowledge of General Liability products, underwriting basics, and carrier processes
• California P&C License preferred; candidates without an active license must be willing to obtain one, we will sponsor the process
• Proven ability to manage a sales pipeline, follow up consistently, and close
• Strong written and verbal communication skills
• Proficiency in Microsoft Office products
• Willing to work onsite 4 days a week, 9:00 AM to 6:00 PM