Job Summary

We are seeking a Senior BI Analyst who will be a key technical leader in the data science team, responsible for creating and maintaining the views, reports, and analytics.

This role will build portfolio visibility across policy, premium, exposure/payroll, and claims data in Power BI with our data warehouse in Snowflake. The senior analyst will design trusted semantic models, publish enterprise apps, and enable self‑service for stakeholders, aligned to our data governance standards.

Insurance/policy‑management experience is a must; Workers’ Compensation is a strong plus.

Position Responsibilities

• Own Workers’ Compensation business intelligence: work with data engineering to integrate and model WC data in Snowflake; build certified datasets, governed semantic models, and Power BI dashboards that provide actionable insights for Workers’ Compensation.
• Support WC program reporting across policy lifecycle, operational throughput (UW queues and productivity), and portfolio outcomes (frequency/severity, loss ratios). Align metric definitions with business glossary and work with business stakeholders to ensure accuracy.
• Drive advanced analytics: apply data mining techniques to policy, claims, and exposure data to support predictive modeling and trend analysis.
• Enable self-service analytics by coaching stakeholders and managing workspace standards.
• Collaborate with senior management to align BI solutions with strategic objectives and influence data strategy decisions.
• Champion data governance and metric consistency, ensuring clear definitions and compliance with enterprise standards.
• Mentor and develop junior BI analysts, fostering best practices in data modeling, visualization, and governance.

Minimum Qualifications

• 5-7 years of progressively responsible BI and data analysis experience; operates highly independently at the senior level.
• P& C Insurance domain experience required; Workers’ Compensation preferred
• Expert-level skills in SQL, Power BI, and advanced analytics tools
• Advanced programming skills in Python, R, or similar languages
• Excellent stakeholder collaboration with Product/Underwriting/PMO; able to translate business needs into trusted BI assets
• Proven track record of delivering high-impact business insights
• Leadership and mentoring experience
• Advanced degree preferred (Master's in Data Science, Statistics, or related field)

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

We are seeking a Senior AI Product Manager to own major product areas and drive them forward using an AI-first approach to discovery, prototyping, and delivery. Reporting to the VP of Product, you will lead a small, high-velocity squad (typically 1 PM + 2 engineers) to solve complex insurance operations problems by building AI-powered solutions — starting with workflow automation and progressing to full platform integration. This is not a role where you write requirements and hand them off. You will build functional prototypes with AI tools, validate them directly with users, and iterate rapidly. You’ll work at the intersection of AI capabilities and insurance domain problems, turning manual processes into intelligent, automated workflows

Position Responsibilities

• AI-First Product Development: Use AI tools (LLMs, AI coding assistants, computer use agents, API integrations) daily to prototype solutions, validate hypotheses, and accelerate delivery. Drive the development pattern: automate the user’s existing workflow first (computer-level automation), then move validated solutions into the platform for scale. Manage multiple parallel workstreams simultaneously, leveraging AI to maintain velocity across 3-5 initiatives at once.
• Define Product Vision and Strategy: Define product vision and strategy for major product areas, with AI capabilities as a core lever for achieving business outcomes. Identify opportunities where AI can replace or dramatically improve existing manual workflows. Shape the long-term product roadmap, balancing quick automation wins with strategic platform investments.
• Lead High-Velocity Squads: Lead a small, cross-functional squad (1 PM + 2 AI-enabled engineers) with full ownership from discovery through delivery. Work directly alongside engineers — reviewing AI-generated code, testing integrations, and unblocking the team in real time. Drive rapid iteration cycles measured in days and weeks, not months.
• Drive Customer-Centric Discovery: Embed directly with operational teams (underwriters, brokers, operations staff) to understand their workflows firsthand. Build working prototypes to test solutions with real users before committing to full development, using AI tools to compress the discovery cycle. Make data-driven decisions focused on measurable business outcomes over feature delivery.
• Collaborate with Technical Teams: Work closely with engineering leadership on AI tooling strategy, development patterns, and technical feasibility. Participate actively in technical discussions — evaluating APIs, data flows, and system integrations well enough to evaluate tradeoffs and unblock the team.
• Mentor Junior Talent: Guide and mentor junior product managers on AI-first product development practices, fostering a culture of continuous experimentation and hands-on building.
• Influence Broader Product Direction: Act as an internal thought leader, demonstrating what’s possible with AI-enabled development and raising the bar for the team. Identify opportunities for innovation and growth in the Insurtech space.
• Build Stakeholder Relationships: Communicate progress, risks, and decisions to leadership through SteerCo and other governance forums. Build relationships with business unit leaders, translating their operational needs into AI-powered solutions.

Preferred Qualifications

• Experience: 4-7 years of product management experience in a technology-driven environment. Insurance or Insurtech experience is a plus but not required — AI capability is the priority.
• AI Proficiency (Required): Demonstrated, hands-on experience using AI tools (LLMs, AI coding assistants, automation frameworks) to build or prototype real solutions — not just familiarity with the concepts. Ability to articulate how you’ve used AI to accelerate your own work, with specific examples of prototypes built, workflows automated, or development cycles compressed.
• Technical Background: Strong understanding of software development, APIs, system integrations, and data flows. You don’t need to be an engineer, but you need to be technical enough to build prototypes, evaluate AI outputs, and have credible conversations with your engineering squad. Familiarity with data technologies (e.g., Snowflake, vector databases) is a plus.
• Leadership Skills: Proven ability to lead cross-functional teams, influence without authority, and drive complex initiatives to successful outcomes.
• Communication: Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders effectively. Can translate complex AI capabilities into business value for leadership.
• Mentorship: Demonstrated ability to mentor and develop junior team members.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Burnalong digital health and wellness platform
• Canary emergency financial assistance program
• Comprehensive medical, dental, vision
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.

Job Summary:

• Adhere to underwriting guidelines and execute underwriting and pricing strategies to maintain profitability goals. Use level of authority to accept, reject, or mitigate risk for applications.
• Approve or decline insurance applications within certain limits and issue coverage and prepare referral submission for risks exceeding individual authority.
• Review and analyze risk characteristics on insurance applications, renewals, and change requests.
• Ensure that underwriting activities comply with all industry and government regulations.  
• Documentation of Underwriting files including risk analysis and pricing justification in accordance with established underwriting standards.
• Offer recommendations to clients on insurance applications to reduce exposure to excessive risk.  
• Utilize underwriting guidelines, rules, standards, and levels of authority to accept, reject, or mitigate risk for applications and determine appropriate premiums, limits, and coverages.  
• Cultivate relationships with assigned producers to achieve production goals.
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions and leverage specialized software to compare risks ensuring accurate policy pricing.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency.
• Recommend ideas for program development and process improvement.
• Assist in the development of the Underwriting team through sharing knowledge and market intelligence, collaboration, and mentoring relationships.  

• Bachelor’s degree required or 10+ years of related experience 
• Minimum 5 years of Workers Compensation underwriting or related insurance experience required
• Experience underwriting risk for the following classes: construction, hospitality, real estate, manufacturing
• CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seeking out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities 

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

Review workers compensation applications for insurance and evaluate applications to determine whether to accept or decline coverage based on established underwriting guidelines. Determine the level of coverage to be offered and appropriate pricing based on the exposures presented and individual risk characteristics. Assess excessive risks and determine value of policy to ensure safe and profitable distribution of risks. Become familiar with various commercial insurance applications and industry terminology. This is a career level position.  

Position Responsibilities

• Adhere to underwriting guidelines and execute underwriting and pricing strategies to maintain profitability goals. Use level of authority to accept, reject, or mitigate risk for applications.
• Approve or decline insurance applications within certain limits and issue coverage and prepare referral submission for risks exceeding individual authority.
• Ensure that underwriting activities comply with all industry and government regulations.  
• Documentation of Underwriting files including risk analysis and pricing justification in accordance with established underwriting standards.
• Offer recommendations to clients on insurance applications to reduce exposure to excessive risk.  
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions and leverage specialized software to compare risks ensuring accurate policy pricing.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency. 

Minimum Qualifications

• Bachelor’s degree required
• Minimum 3 years of workers compensation underwriting or related insurance experience required
• CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seeking out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities  

Role Progression 

The next level role is Senior Underwriter.

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Golden State Claims Adjusters is always on the look out for great Claims Specialists to join our team. Whether now or later this year, we'd like to connect with you if you have a solid track record of handling a variety of non-complex to complex claims in the liability, constructions defect or similar areas. We're building a fantastic team of collaborative and inquisitive minds to help us continue on our growth trajectory! A teamwork mindset is paramount to the success of each person on this team.

Job Summary

The Claim Specialist position at Golden State Claims Services reports to a Claims Supervisor, Claims Manager or Senior Claims Manager. The chief duty of the Claims Specialist is to adjust complex or high exposure construction defect claims for the program(s) to which they are assigned.  

Position Responsibilities

• Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Building and maintaining productive relationships with internal and external customers, including clients, underwriting and service teams, and agents
• Research applicable coverage for our insureds. Document coverage dates, limits, and restrictions
• Identify and resolve any potential coverage questions. Draft reservation of rights and coverage denials for review and approval by their Supervisor/Manager
• Investigate facts of the loss by securing statements and supporting documentation such as contracts, cost of repair estimates, expert reports, photos, correspondence, etc
• Document activities in writing within claim files
• Exercise judgment in applying legal liability to assigned claims and will have settlement authority up to their specific authority, which may vary from carrier to carrier
• Assign defense counsel to answer and defend lawsuits where appropriate. Monitor and direct defense counsel, independent adjusters, and experts
• Identify claims with potential exposure in excess of authority and advise their Supervisor/Manager
• Evaluate, set, or recommend reserves for each file they are handling
• Prepare written reports as dictated by company policy and procedures
• Handle claims within guidelines of the Fair Claims Practices 790.03
• Provide insureds, claimants, underwriters, and carriers with regular updates on status of file handling
• Discuss unique and complex files with Supervisor/Manager 

Minimum Qualifications

• 3+ years of construction defect claims management experience preferred
• College degree or equivalent claims management experience required
• 5+ years litigation management experience preferred
• Must hold an individual adjusting license for a designated home State and be willing to secure additional required adjusting licenses as needed
• Proficient computer skills including Microsoft Outlook, Word and Excel 

Job Summary

ISC's Hospitality team is looking for a goal oriented, team player to join the team! This role is responsible for reviewing complex, high-risk insurance applications and evaluating the level of risk against established guidelines to determine eligibility for coverage.

Position Responsibilities

• Communicate with brokers via phone and email regarding account questions and issues
• Work a blend of new and renewal business
• Utilize industry knowledge, underwriting guidelines, rules, standards, and levels of authority to accept, reject, or mitigate risk for increasingly complex applications and determine appropriate premiums, limits, and coverages.
• Increased level of underwriting authority and administrative processing authority.
• Approve or decline insurance applications within certain limits and issue coverage and prepare referral submission for risks exceeding individual authority.
• Documentation of Underwriting files, including risk analysis and pricing justification in accordance with established underwriting standards.
• Utilize multiple databases to gather and verify supplementary data for submissions and leverage specialized software to compare risks, ensuring accurate policy pricing.

Minimum Qualifications

• Bachelor’s degree required
• Minimum of 3-5 years of underwriting or related insurance experience required
• Ability to independently evaluate risk and make appropriate determination
• Working towards Property & Casualty Brokers License, a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments as well as work independently
• Strong desire to learn, explore new ideas, and seek out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities

Preferred Qualifications

• Experience with IMS/Netrate platforms 
• Experience at work with AI agents such as Co-pilot, Claude

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The Claims Manager position at Golden State Claims Adjusters reports to the Senior Vice President of Claims and supervises a team of Claims Supervisors and operational staff. The Claims Manager acts as a liaison between Golden State and our carrier partners and provides strategic and operational leadership on assigned programs to ensure regulatory compliance, operational efficiency, strong claim outcomes, and an exceptional customer experience. This role partners closely with internal stakeholders and external vendors, leverages data and reporting to identify trends and risks, and ensures Best Practices, service standards, and KPIs are consistently met.

Position Responsibilities

• Manage numerous supervisors and adjusters of varying levels of technical experience and is responsible for hiring, onboarding, training, coaching, and performance management
• Provide leadership and mentoring to adjusters and supervisors, fostering engagement, accountability, professional development, and retention
• Share responsibility for reviewing all new claim files and assigning them to the appropriate adjuster based on experience level, licensure, and workload
• Place supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as claim complexity dictates
• Address escalated complaint calls from clients, insureds, and claimants and collaborate with teams to resolve issues promptly and effectively
• Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as needed
• Review coverage evaluations, coverage letters, reserves, and significant payments to ensure accuracy, timeliness, and compliance with best practices and authority levels
• Participate in assigned task forces, committees, and cross-functional initiatives focused on continuous improvement and operational effectiveness
• Conduct training seminars and technical workshops for new and existing employees
• Carry a pending of key, large exposure, sensitive, or escalated claim files as required
• Conduct internal audits on a quarterly basis and ensure timely remediation of findings
• Identify, report, and track Notices of High Potential (NHP) claims and adverse trends
• Present claim files and operational results at weekly roundtables and leadership meetings
• Partner with the Senior Vice President of Claims to refine department procedures, workflows, metrics, and KPIs
• Support audit compliance, resource planning, and staffing needs while driving efficiency and quality outcomes
• Perform additional duties to support department goals, compliance requirements, and overall claims performance

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and claims management experience
• 10+ years of insurance claims experience
• 5+ years of progressively responsible claims management experience, including litigation exposure
• Demonstrated experience leading, developing, and supervising claims professionals
• Strong understanding of California claims regulations; multi-jurisdictional experience a plus
• Must be licensed as a Qualified Claims Manager in the State of California, with ability to maintain required certifications
• Strong analytical, organizational, and communication skills with the ability to use data and reporting to drive decisions
• Proficient computer skills, including Microsoft Outlook, Word, Excel, and claims management systems
• Background/experience should include:
  • Construction liability, construction defect, GL/PD, GL/BI, Excess, high level coverage evaluation. 
  • Understanding of claims handling requirements and legal trends in all 50 States.
  • NYLL, Energy, Environmental, Transportation experience a plus.

Job Summary

Review applications for excess insurance and evaluate applications to determine whether to accept or decline coverage based on established underwriting guidelines. Determine the level of coverage to be offered and appropriate pricing based on the exposures presented and individual risk characteristics. Assess excessive risks and determine value of policy to ensure safe and profitable distribution of risks. Become familiar with various commercial insurance applications and industry terminology. This is a senior level position.  

Position Responsibilities

• Adhere to underwriting guidelines and execute underwriting and pricing strategies to maintain profitability goals. Use level of authority to accept, reject, or mitigate risk for applications.
• Approve or decline insurance applications within certain limits and issue coverage and prepare referral submission for risks exceeding individual authority.
• Review and analyze risk characteristics on insurance applications, renewals, and change requests.
• Ensure that underwriting activities comply with all industry and government regulations.  
• Documentation of Underwriting files including risk analysis and pricing justification in accordance with established underwriting standards.
• Offer recommendations to clients on insurance applications to reduce exposure to excessive risk.  
• Utilize underwriting guidelines, rules, standards, and levels of authority to accept, reject, or mitigate risk for applications and determine appropriate premiums, limits, and coverages.  
• Cultivate relationships with assigned producers to achieve production goals.
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions and leverage specialized software to compare risks ensuring accurate policy pricing.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency.
• Recommend ideas for program development and process improvement.
• Assist in the development of the Underwriting team through sharing knowledge and market intelligence, collaboration, and mentoring relationships.  

Minimum Qualifications

• Bachelor’s degree required
• Minimum 5 years of underwriting or related insurance experience required
• Experience underwriting risk for the following classes: construction, hospitality, habitational, real estate, manufacturing
• Experience underwriting excess risk strongly preferred
• CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seeking out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities 

Role Progression

The next level role is Lead Underwriter.

This role also offers bonus in addition to base compensation. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

ISC's Excess team is looking for an Underwriting Assistant to provide support and assistance to senior underwriting staff. Perform administrative duties regarding new and renewal accounts, risk assessment, and loss runs and loss ratings. May assist senior underwriter with the computation of rates and premiums. This is a developing level position.  

Candidates considered for this position will be located within a commutable distance to our Carlsbad, CA , Buffalo, NY , or be remote from Lincoln, NE , or Phoenix, AZ.

Position Responsibilities

• Utilize understanding of exposures and risks analysis to assess loss history and current condition of finances for a case. 
• Collects, studies, and reviews documentation pertaining to risk cases, performing risk analysis to conclude whether a case is worth accepting.
• Conduct preliminary reviews of complex submissions to identify errors, omissions, and confirm eligibility.
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions.
• Manage inbound calls, connecting customers and team members to ensure a seamless and positive experience.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency. 

Minimum Qualifications

• Bachelor’s degree required
• Minimum of 1 year of P&C underwriting or related P&C underwriting support experience required
• CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seeking out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities  
• Willing to work in office in a hybrid capacity if located within a commutable distance to Buffalo, NY or Carlsbad, CA

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The Senior Renewal Specialist is a production-focused role within the renewal department responsible for managing general liability and bond renewals, supporting client retention, and assisting with operational initiatives when needed.  This role focuses on renewal production, retention, and technical expertise within contractor insurance programs. The Senior Renewal Specialist serves as a knowledgeable resource within the department, leveraging product expertise and industry experience to support renewal processing, assist with complex scenarios, and contribute to operational improvements when appropriate. The primary focus of the role is general liability renewal production and retention.

Position Responsibilities

General Liability Renewal Production

• Manage and produce general liability renewals with a focus on retention and premium growth.
• Generate and manage the monthly GL renewal list.
• Underwrite and process renewal accounts while coordinating with carriers to satisfy underwriting requirements.
• Conduct proactive outreach to clients ahead of renewal to ensure continuation of coverage.
• Review policies for coverage accuracy and endorsement needs to minimize E&O exposure.
• Identify opportunities to improve retention and reduce lapse or cancellation risk.

Client Service & Phone Coverage

• Participate in the department phone rotation assisting existing clients.
• Respond to inbound inquiries related to renewals, coverage questions, policy changes, and payments.
• Support client retention by providing timely and accurate policy servicing.
• Assist clients in updating policy information and addressing account needs.

Technical Expertise & Operational Support

• Serve as a subject matter resource for general liability renewals and coverage questions.
• Provide support to management with renewal reporting and operational initiatives when requested.
• Assist with complex coverage or endorsement questions when escalated.
• Provide feedback on internal processes to improve renewal workflows and retention outcomes.

Training & Process Support

• Assist with internal training related to general liability products and carrier guidelines.
• Help ensure internal teams remain informed on coverage updates, underwriting changes, or operational adjustments.
• Support departmental initiatives and special projects aligned with company growth objectives.

Additional Responsibilities

• Process payments received via phone, mail, or online systems when necessary.
• Coordinate with service and operations teams to ensure timely policy processing.
• Assist with department projects or initiatives as business needs evolve.

Minimum Qualifications

• Bachelors degree or equivalent work experience in insurance
• Ability to work onsite in our Sacramento, CA office four days a week
• Working knowledge of contractor insurance products, particularly General Liability and Surety Bonds
• Ability to manage high renewal volumes while maintaining accuracy
• 5+ years sales experience, P&C insurance sales experience preferred
• 2+ years of customer service experience
• Property and Casualty License
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The Complex Loss Specialist position at Golden State Claims Services reports to a Claims Supervisor or Claims Manager and will specialize in New York Labor Law and Excess claims. The chief duty of the Complex Loss Specialist is to adjust the most time-intensive, complex, and high exposure losses that require a higher level of technical expertise, knowledge, and negotiating ability, for the program(s) to which she/he is assigned. The Complex Loss Specialist will have a high level of ability to provide analysis and presentations to Senior Executives and Program Executives for these complex matters and will be well-versed in leading strategic roundtable discussions to determine optimal resolution strategy.

Position Responsibilities

• Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives.
• Building and maintaining productive relationships with internal and external customers, including clients, underwriting and service teams, and agents
• Research applicable coverage for our insureds. Document coverage dates, limits, and restrictions
• Identify and resolve any potential coverage questions. Draft reservation of rights and coverage denials for review and approval by their Supervisor/Manager
• Investigate facts of the loss by securing statements and supporting documentation such as contracts, cost of repair estimates, expert reports, photos, correspondence, etc.
• Document activities in writing within claim files
• Exercise judgment in applying legal liability to assigned claims and will have settlement authority up to their specific authority, which may vary from carrier to carrier.
• Assign defense counsel to answer and defend lawsuits where appropriate. Monitor and direct defense counsel, independent adjusters, and experts.
• Identify claims with potential exposure in excess of authority and advise their Supervisor/Manager
• Evaluate, set, or recommend reserves for each file they are handling.
• Prepare written reports as dictated by company policy and procedures.
• Handle claims within guidelines of the Fair Claims Practices 790.03
• Provide insureds, claimants, underwriters, and carriers with regular updates on status of file handling.
• Discuss unique and complex files with Supervisor/Manager

Minimum Qualifications

• Minimum of 10 years of claims experience, with an emphasis on complex claims
• College degree or equivalent claims management experience required.
• Minimum of 10 years litigation management experience preferred.
• Must hold an individual adjusting license for a designated home State and be willing to secure additional required adjusting licenses as needed
• Active New York adjusters license under your name required
• Proficient computer skills including Microsoft Outlook, Word, and Excel.
• Ability to maintain consistent and clear communication with leadership, the team and all other external points of contact

Job Summary

The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines. This role ensures exceptional service, accurate processing, and efficient communication while maintaining a strong working knowledge of carrier guidelines and internal procedures.

Candidates considered for this role will ideally be located in the Columbus, OH area and work remotely with occasional ask to travel short distances.

Position Responsibilities

• Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines.
• Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products.
• Deliver high‑quality customer service in the daily servicing of new and renewal business.
• Provide clerical support, quoting assistance, and other administrative activities as needed.
• Process incoming and outgoing correspondence accurately and efficiently.
• Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details.
• Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives.
• Document all relevant activity within the Agency Management System.
• Perform additional duties as assigned.

Minimum Qualifications

• Minimum 1 year of insurance experience.
• Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment.
• High school diploma, GED, or equivalent experience.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners.
• Strong written and verbal communication skills, with the ability to present information effectively to management and external groups.
• Ability to provide fractions, percentages, ratios, and proportions to practical business situations.
• Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software.
• Above-average knowledge of Microsoft Office is required.
• Valid Driver's License

Job Summary

As a Business Development Representative supporting a diverse group of agents in the Northeast Region (New Jersey, Pennsylvania, Connecticut, Massachusetts, and Maryland), you’ll be joining a collaborative and supportive team of professionals, focused on cultivating, developing, and expanding relationships. In addition, you’ll have the opportunity to generate new opportunities as we’ll provide you with the tools, support, and training. You will drive new business and renewal production while on-boarding new agents and help ISC achieve our growth objectives. Most importantly, this job can put you on the career path you’ve been looking for. At ISC we promote, recognize, and develop our talent so please consider starting this process with us, we have more to tell you!

Position Responsibilities

• Contact new and existing brokers to explain features and benefits of our programs.
• Compile, organize and relay crucial information to close quotes.
• Maintain producer marketing database.
• Facilitate product webinars and website demonstrations.
• Execute weekly telephonic campaigns to maintain a pipeline of qualified agency appointments.
• Assist with corporate communications, marketing, and advertising.
• Participate in various industry trade shows.
• Recommend ideas for and following up on corporate and individual promotions.
• Develop referrals from brokers, carrier partners, and other vendors.
• Complete special projects as assigned by management and perform other duties as requested.

Minimum Qualifications:

• Associates Degree required
• Bachelor’s Degree preferred
• Minimum of 2-3 years’ previous sales and/or marketing experience
• 1 year of commercial insurance product experience or 2 years of personal lines sales experience required
• Demonstrated oral and written communication skills.
• Experience in the commercial insurance industry is preferred
• Proficiency in Microsoft Outlook, Excel, and Word, and aptitude to navigate software easily.
• Bi-lingual (English + Spanish) preferred.

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The Senior Staff Data Engineer is the technical owner of ISC’s data platform, responsible for defining architecture, driving technical decisions, and delivering solutions that align with business objectives. This role serves as the primary technical authority across the data engineering team and will lead architecture discussions, mentor engineers, and set engineering standards. You will partner directly with engineering, product, data science, and business stakeholders to translate complex business needs into scalable technical solutions. You must navigate ambiguity, scope undefined problems, and drive them to completion independently. A strong emphasis on AI, both integrated in the development workflow and user-facing capabilities, is expected with a commitment to upskilling the team in modern tooling and practices. No prior insurance knowledge is required, but you must quickly develop deep domain expertise. 

Position Responsibilities

• Own the technical architecture and long-term strategy of ISC’s data platform, making technology decisions that balance scalability, maintainability, and business value.
• Drive adoption of AI-assisted development practices and build AI-driven capabilities that create measurable business value
• Partner with executive, product, engineering, and business stakeholders to translate complex business needs into technical strategy and delivery plans
• Provide hands-on technical mentorship to data engineers through code reviews, architecture discussions, and knowledge sharing
• Navigate ambiguous, undefined problems by scoping them independently and delivering solutions aligned with business priorities
• Design, build, and maintain data infrastructure for extraction, transformation, and loading from a wide variety of sources using AWS, DBT + SQL on Snowflake, Python, Docker, and Airflow.

Minimum Qualifications

• 7+ years of data engineering experience from requirements through production and maintenance
• Bachelor’s Degree in Computer Science or related degree or equivalent experience
• Strong experience building, optimizing and debugging data models, pipelines and data warehousing using SQL, DBT and Snowflake
• 7+ years of experience writing production software in a cloud-native environment using Python and AWS services (S3, Batch, ECR, DMS, MWAA)
• Experience integrating AI/ML tools into development workflows or building AI-driven data products
• Demonstrated experience as a technical authority by driving architecture decisions, setting engineering standards, and mentoring engineers
• A successful history of transforming, processing and extracting value from large disconnected, datasets from a variety of data sources (Flat files, Excel, databases, APIs, etc.)
• Experience working in a complex, fast-moving environment as part of a small, collaborative team

Preferred Qualifications

• Insurance industry systems and technology experience
• Experience building AI/ML pipelines or leading AI adoption initiatives across engineering teams
• Prior experience working in a staff or principal engineer role or equivalent technical leadership position
• Experience operating in a high-growth or PE-backed environment with competing priorities and fast timelines

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The Commercial Lines Product Manager (CLPM) focuses on P&C insurance lines with complex, high-touch case underwriting, high limits of exposure and long-tailed loss profiles.  The CLPM works closely with the underwriting business unit leaders, the company’s technology team, and the company’s finance and executive management to optimize MGA gross margin for the assigned P&C insurance programs through premium production, loss ratio management and operational efficiency.  The CLPM has a thorough and comprehensive understanding of the coverages, rating mechanisms, business processes, systems and data for the assigned programs.  The CLPM serves as a subject matter expert for policy data archived, transformed and reported using ISC’s data warehouse and business intelligence tools. The CLPM reports to the AVP of Product Management and Actuarial.

Position Responsibilities

• Develop and maintain product scorecards to monitor key product performance indicators, evaluate scorecards to identify trends in program performance, opportunities, and actionable recommendations. Compile results to share with Business Unit leaders and company management.
• Acquire Subject Matter Expertise on insured policy and claim data acquired by ISC and partner systems, including data retention and storage and reportability and visualization using ISC data warehouse and reporting tools. Use SQL, Python or other analytical applications to acquire, summarize and report policy, premium and loss data.  Use data and information for reporting and analysis to develop insights, unearth opportunities, increase process efficiency and improve automation.
• Work with underwriting business unit leaders to manage the rating plans, including ISO advisory rates and independent pricing. Employ pricing strategies and direction to aid the business unit leaders.  Monitor and summarize premium and exposure trends and underwriter discretionary rating activity at the portfolio level.  Analyze program metrics, underwriting insights and market environment to identify price segmentation opportunities.  Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders to manage the policy forms kits, including ISO, carrier-specific and proprietary policy forms and applications. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders and tech team to identify and describe requirements to streamline, structure and automate new and renewal underwriting and policy issuance processes applicable to agents or underwriters. Evaluate third-party data sources which may improve process efficiency or risk assessment.
• Work with ISC tech team to ensure loss runs from claims TPAs are properly ingested, archived and reported. Analyze loss results with appropriate considerations for statistical credibility and loss development maturity.
• Develop a detailed understanding of key competitors and market segments. Evaluate ISC competitive advantages and identify opportunities to exploit them.  Expose competitive gaps and work to close them through product enhancements.
• Work with underwriting business unit leaders to optimize financial results by balancing production, loss ratio, and agency commission and fees.

Minimum Qualifications

• Bachelor's degree required, Quantitative discipline preferred
• 2-3 years P&C insurance product management experience, or 3-5 years P&C insurance Product Analyst experience.
• Familiarity with P&C insurance policy and claims work processes and P&C insurance data and relevant metrics.
• Experience with commercial lines rating plans using ISO loss costs or proprietary rating plans.
• Expertise in insurance pricing strategies, particularly within the property and casualty insurance space.
• Demonstrated process analysis and automation competency.
• Strong analytical and data skills. Excel power user.  Experience with SQL, Python or other data extraction and reporting tools to acquire policy and premium data from data warehouse tables.  
• Working knowledge of actuarial fundamentals including loss development triangles, rate level indications, premium trends, loss trends and credibility.
• Exceptional communication and interpersonal skills are required to collaborate with underwriters and other domain experts, brief executives and external partners and develop actionable recommendations for product and process innovations. 

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary:

The PC Broker/Underwriter will be responsible for growing the book of business for ISC’s newly established Wholesale Broking Division in the West Coast. They will do this by providing strong technical expertise and administrative services relevant to account placement and client service activities specific to the small market with a heavy focus on casualty and construction accounts. 

Position Responsibilities:

• Communicates with retail agency personnel and underwriters to ensure accurate account information.
• Will prepare and handle existing renewal accounts 
• Solicit new business from retail clients
• Assist with inputting and updating current client information in all required systems.
• Manage up to 40 accounts a week, ranging from $2,500 up to $100k in premium.
• Prepare market submissions and quote cover letters to Agents. Reviews policies and other documents received for accuracy.
• May help to fulfill assigned account transactions, internal processing and necessary document preparation, e.g., endorsements, change forms, invoices, etc.
• Engage and negotiate with various carrier relationships, existing carrier relationships welcomed.
• Resolves invoicing issues with Premium Accounting.
• Communicates with Premium Accounting regarding notices of cancellation.
• Helps to ensure claim notifications are sent to the claims department.
• Perform basic office duties; filing/copying/printing documents/maintaining files
• Other relevant duties as assigned. 

Minimum Qualifications

• 7+ years of relevant experience in a commercial insurance brokerage or production underwriting environment specific to casualty offerings.
• Bachelor's degree or higher preferred.
• Wholesale or retail agency/brokerage experience required.
• Must be able to pass state exam and obtain insurance license, if not currently licensed. Open to any state.
• Demonstrated understanding of insurance products and services.
• Ability to manage workload with minimal supervision in a fully remote setting.
• Strong external communication with markets and internally with team members. Sense of urgency and availability for team communication is essential. 
• Critical attention to details.
• Proficiency in Microsoft Office.

#LI-REMOTE #California #Broker #insurance #wholesale 

In addition to the base compensation, this role also offers a bonus. Should you advance in the interview process, your Talent Acquisition representative can share more information with you on total compensation.

Job Summary

The Regional Sales Manager is responsible for leading and executing sales strategies to drive incremental growth from independent agents through regular contacts and training. The RSM is responsible for the network of agents within the Mid-Atlantic territory (Tennessee, North Carolina), They will report to the Director of Business Development. 

This role involves working closely with agents, brokers and other distribution partners to expand market share, enhance client relationships, and ensure alignment with underwriting and profitability goals. The Regional Sales Manager will analyze market trends, identify new business opportunities, and collaborate cross-functionally with underwriting, claims, and marketing teams to deliver tailored insurance solutions, including workers comp, that meet the evolving needs of small to mid-size commercial clients. This role involves regular travel up to 60% of the time with some overnights required. This is an individual contributor role, you will not be managing people. 

Position Responsibilities

• Identify key independent agents that can utilize products offered by ISC to assist their customers.
• Train new agents and new agency employees on ISC products and processes.
• Meet with agents and their staff in their offices on a regular basis.
• Add additional agencies to your territory that can drive growth.
• Drive new and renewal production from your assigned agencies.
• Partner with marketing, sales, and product development teams to implement business development initiatives.
• Assist in the roll-out of new program programs.
• Maintain producer marketing database (Salesforce).
• Facilitate product webinars and website demonstrations.
• Participate in various industry trade shows designed to drive additional business.
• Travel up to 60% of the year.

Minimum Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or a related field required
• Minimum of 4+ years’ previous sales and/or marketing experience
• Demonstrated oral and written communication skills.
• Experience in the commercial insurance industry is a plus, but not required.
• Proficiency in Microsoft Outlook, Excel, and Word, and aptitude to navigate software easily
• Ability to travel up to 60% of the year.

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process. #LI-remote #P&C #Insurance #remote 

Job Summary

Provides support and assistance to senior underwriting staff handling personal lines and homeowners policies. Perform administrative duties regarding new and renewal accounts, risk assessment, and loss runs and loss ratings. May assist senior underwriter with the computation of rates and premiums. This is a developing level position.

Position Responsibilities

• Utilize understanding of exposures and risks analysis to assess loss history and current condition of finances for a case.
• Collects, studies, and reviews documentation pertaining to risk cases, performing risk analysis to conclude whether a case is worth accepting.
• Conduct preliminary reviews of complex submissions to identify errors, omissions, and confirm eligibility.
• Collaborate closely with the underwriting team to finalize insurance applications efficiently.
• Utilize multiple databases to gather and verify supplementary data for submissions.
• Manage inbound calls, connecting customers and team members to ensure a seamless and positive experience.
• Respond to customer needs, providing guidance and assistance tailored to their insurance needs.
• Process accounts from approved quotes through to policy issuance with accuracy and efficiency.

Minimum Qualifications

• Bachelor’s degree required
• Minimum of 1 year of underwriting or related insurance experience required
• CPCU, CIC, CRIS, Property & Casualty Brokers License, etc. a plus
• Strong customer service experience
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
• Ability to work collaboratively with team members and other departments
• Strong desire to learn, explore new ideas, and seeking out new knowledge
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Future opportunities await! As we continue to grow, we are always looking to connect with insurance professionals with P&C and Workers Comp backgrounds in the Sacramento area. If you have any sales or renewals experience in these lines and are looking for a change in the coming year, we'd love to hear from you! 

Job Summary:

The Renewal Agent role involves ongoing management of clients, aiming to retain both new and renewal clients by maintaining high service standards. In this position, you'll work within a dedicated team focused on customer retention, supporting business development activities in partnership with management and other teammates. Responsibilities include fielding incoming calls, processing payments, preparing renewals, and conducting customer outreach. Training will be provided to ensure success in these areas. This role is based out of our Sacramento location, where you'll be an integral part of our effort to uphold and enhance our client relationships.

Position Responsibilities:

• Field inbound sales leads and walk-in traffic.
• Follow up with existing clients.
• Underwrite products and provide renewals based on customer needs.
• Process inbound payments received over the phone, mail, online, or fax.
• Work with the carrier to satisfy customer requirements.
• Assist clients in updating their accounts and policy-related items.
• Review and develop internal processes
• Additional duties as the departments needs change.

Minimum Qualifications:

• Competent with Microsoft Office Suite
• Good written and verbal communication skills
• Ability to work onsite in our Sacramento, CA office
• 2-year sales experiences preferred
• 2 years customer service preferred
• Must be willing to obtain Property and Casualty License.
• Candidates with a bachelor’s degree preferred and must have a passion for customer service.

This role also offers bonus pay. Your Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

Job Summary

The New Business Agent is a production-focused sales role centered on General Liability insurance. You will handle inbound leads, underwrite and quote policies, and guide contractors through the bind process. You will also field inbound calls across other product lines including surety bonds and Workers Compensation as volume dictates.

This is a hybrid role with 1 day WFH. The remaining days will be onsite in our Sacramento office, 9am-6pm PST.

Additionally, this role offers a competitive base with performance-based commission for producing agents.

• Base pay: $52,000 to $62,000 per year, plus overtime as applicable
• Performance-based commission tied to production — strong performers earn significantly above base
• Total compensation at plan: $76,000 to $98,000+
• Commission is uncapped

Position Responsibilities

• Handle inbound General Liability sales leads from first contact through bound policy
• Underwrite products and deliver accurate quotes based on customer needs and carrier guidelines
• Field inbound calls across other commercial lines products including surety bonds and Workers Compensation
• Follow up with prospects in a timely and organized manner
• Process inbound payments and assist clients with account updates and policy-related items
• Work with carrier partners to satisfy client requirements
• Maintain accurate records and contribute to clean policy administration
• Meet and exceed defined production targets and KPI objectives — your output directly contributes to the growth of the commercial lines book and the success of the team around you

Minimum Qualifications

• 2+ years of demonstrated experience in the insurance industry — prior sales, account management, or service role required
• Working knowledge of General Liability products, underwriting basics, and carrier processes
• California P&C License preferred; candidates without an active license must be willing to obtain one, we will sponsor the process
• Proven ability to manage a sales pipeline, follow up consistently, and close
• Strong written and verbal communication skills
• Proficiency in Microsoft Office products
• Willing to work onsite 4 days a week, 9:00 AM to 6:00 PM