Your Mission, Should You Choose to Accept It 

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.  

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Welcome guests with genuine warmth and set a great atmosphere from the start 
• Assist with check-ins, payments and kiosk navigation 
• Keep the lobby tidy, inviting and buzzing with the right energy 
• Offer local recommendations and connect guests to events, restaurants and experiences 
• Jump in with bookings for activities, restaurants and everything in between 
• Share guest insights and feedback with the team to improve every stay 
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly 
• Represent TSH by promoting our outlets and spotting upsell opportunities 

What You’ll Have 

• You have 1-3 years of experience in hospitality or a similar guest-facing role 
• You bring an energetic, welcoming vibe that makes people feel at home 
•  You’re great at switching between tasks without losing your smile 
• You have a proactive mindset and love turning small moments into memorable ones 
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps 
• You communicate clearly in English and Dutch
• You’re a team player who stays cool and confident during busy peaks 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Role:  Social Media Lead

Location:  Rotterdam, Netherlands (hybrid)

About the role: 

We are looking for Social Media Lead to be based in Rotterdam. The role is tasked with defining and leading and supporting a team of Social Media Managers and Content Creators working on globally loved food brands.This role will oversee work, partner with clients and ensure teams are executing social strategies effectively.  You will not personally own specific channels but will have close relationships with brand stakeholders and be jointly accountable for them with your brands and teams.   

Our ideal candidate blends strategic social expertise with client servicing wizardry and has prior experience managing people. You should enjoy getting your hands dirty across social media, video, imagery, strategy, data analytics and integrated marketing campaigns. You will have a brilliant creative eye, and fantastic communication skills – both in writing and verbally. 

What you will be doing: 

• Be accountable for social media and content implementation, helping to embed and nurture best practice habitual behaviours 
• Sense-check reactive opportunities executed across range of brands, reviewing cultural opportunities against risk and protecting brand and/or maximising opportunity whenever possible.  
• Engage with and be accountable for social channel strategy across brands, specifically the CCM engagement executions linked to strategic content/channel recommendations  
• Work hand-in-hand with data delivery team to feed into CCM objectives and measurements in ongoing reporting deliverables as well as longer-term benchmarking  
• Become a trusted voice to clients, supporting CCMs in their interactions and management of clients. Supporting and speaking directly to brand team in the delivery of big-ticket social deliverables 
• Leading the charge on social new business opportunities helping to nurture the pipeline of opportunities, deliver pitches and work with integrated teams (i.e. strategy, data and creative) to deliver best-in-class proposals  

Personnel Management: 

• Reviewing the work, setting expectations and goals.  
• Mentoring and coaching 
• Managing HR admin: holiday approvals, reviews, feedback, client relationships 

Client Management: 

• Receiving any requests for changes of team structure or brand portfolio and working with client services team to recommend the necessary changes that result. 
• Receiving team feedback from clients and using this to steer the correct course of action, be that an internal promotion or guidance on performance etc. 

 Social Media Leadership: 

• Setting and optimising the team’s perspective on social media trends and best practice. 
• Key point of contact for management across creative, client services, strategy teams as well as a liaison to the clients.  
• Oversight on Content and Community team activities and any strategy or major callouts. 
• Support cross department communications between CCMs, brands, external teams. 
• Oversee final deliverables (content calendar, social snapshot, other reporting etc). 
• Attending client presentations with the CCMs as needed. 
• Accountable for relevant procedural updates in line with client expectation or demand, and implementing that process within you team – overseeing their implementation. 

What you need to be great in this role: 

• Experience working with an enterprise social media management tool, eg, Sprinklr, Hootsuite, Spredfast (Khoros), Sprout 
• Excellent verbal communication and written skills 
• Proven work experience as a community manager 
• Highly organised with a proactive attitude 
• High proficiency in the English language 
• Social metrics aware & social content savvy 
• On the pulse of platform innovations and their applications to brands 
• Prior experience presenting findings and ideas to clients, confidence to explain decisions 

Req ID: 16940

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