Store Manager Jobs in Rome.
All active Store Manager roles based in Rome.
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Supervisor (Capo Reparto) - New Opening Parma C.C. "Promenade"
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Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.
Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.
La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!
A diretto riporto dello Store Manager, il Supervisor, in qualità di addetto vendita con esperienza, fornisce supporto al Management Team del punto vendita contribuendo al miglioramento dei livelli di servizio al cliente e al mantenimento degli standard aziendali.
MANSIONI
Vendita/Competenze Commerciali:
- Svolge le attivita` connesse all'apertura e chiusura del negozio: sistemazione merce, briefing informativo per il Team, esposizione nuovi articoli sul muro di appartenenza in area vendita ecc.
- Controlla periodicamente la redditivita` attraverso il monitoraggio dei Kpi.
- Partecipa all'attivita' di vendita e garantisce un livello esemplare di servizio al cliente.
- Si occupa di eventuali reclami dei clienti, in modo efficiente e cortese.
Visual Merchandising:
-
Garantisce la buona presentazione generale del negozio in collaborazione, ove presente, con il team Visual Merchandising: rispetto degli standard aziendali, rotazione delle scorte e densita` dei proodotti, evidenziando i nuovi prodotti, le variazioni di prezzo ecc.
Logistica/Prevenzione delle Perdite/Cassa/Salute e Sicurezza:
-
Detiene le chiavi del negozio e ne assume la piena responsabilita`, gestendo la merce ed il personale in ingresso ed uscita.
-
Partecipa attivamente alla prevenzione e al controllo delle perdite del suo negozio e in collaborazione con il responsabile della protezione del profitto mediante: zonizzazione, controllo delle consegne, audit/inventario regolare e straordinario.
- Esegue l'apertura e la chiusura della cassa garantendo la gestione quotidiana del registratore di cassa, in vista della chiusura amministrativa mensile del negozio.
- Supervisiona l'incasso, gestisce i resi e i rimborsi dei clienti.
- Contribuisce a mantenere un ambiente sano e pulito occupandosi all'occorrenza della pulizia delle aree comuni e dell'area vendita/magazzino funzionale alla sicurezza e alla salubrita` dell'ambiente di lavoro.
REQUISITI
- Precedente esperienza in punti vendita strutturati preferibilmente in contesti dinamici e multinazionali;
- Buona conoscenza della lingua inglese;
- Leadership e buone capacità relazionali e comunicative;
- Conoscenza del pacchetto Office (Outlook, Word ed Excel).
BENEFITS
- Progressione di carriera
- Esperienza in un contesto giovane, dinamico ed internazionale in forte espansione
- Programma di assistenza ai dipendenti
- Accesso al portale di convenzioni aziendali
- Sconto sui prodotti
Resta inteso che l’elenco di tali attività ha carattere esemplificativo e non esaustivo e che, pertanto, la Società potrà legittimamente richiedere di svolgere altre mansioni riconducibili al medesimo ruolo, qualora fosse necessario per il buon andamento della SocietàTi chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.
Grazie per il tuo interesse in JD Sports!
Ready to apply?
Apply to JD SportsStore Manager - New Opening Parma C.C. "Promenade"
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Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.
Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.
La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!
DESCRIZIONE DEL RUOLO
Lo/la Store Manager ha un ruolo chiave nella guida del punto vendita.
MANSIONI
Gestione Economica:
- Garantisce il raggiungimento degli obiettivi commerciali e la crescita costante dei KPI;
- Gestisce i costi ed ottimizza la redditività del negozio attraverso l’esecuzione delle strategia di vendita.
Gestione del personale:
- Garantisce una gestione ottimale dell’organizzazione personale all’interno del punto vendita;
- Svolge attività di recruiting dello staff in collaborazione con il dipartimento People.
- Sviluppa e motiva lo staff e promuove la progressione di carriera all’interno del gruppo.
Customer Service:
- Garantisce la qualità del servizio clienti del negozio nel rispetto delle procedure;
- Gestisce reclami in maniera efficace e professionale.
Visual Merchandising:
- Garantisce la buona presentazione generale del negozio in collaborazione con il team merchandising, al fine di migliorarne la redditività;
- Comunica allo Staff le linee guida per il “lancio del prodotto” e ne assicura la corretta esecuzione.
Logistica / prevenzione delle perdite:
- Gestisce gli ingressi e le uscite della merce;
- Partecipa attivamente alla prevenzione e al controllo delle perdite del suo negozio in collaborazione con il responsabile della protezione del profitto;
- Garantisce la gestione quotidiana delle operazioni di cassa.
REQUISITI
- Precedente esperienza nella gestione di punti vendita strutturati preferibilmente in contesti dinamici e multinazionali;
- Buona conoscenza della lingua inglese;
- Leadership e buone capacità relazionali e comunicative;
- Conoscenza del pacchetto Office (Outlook, Word ed Excel).
BENEFITS
- Progressione di carriera
- Esperienza in un contesto giovane, dinamico ed internazionale in forte espansione
- Programma di assistenza ai dipendenti
- Accesso al portale di convenzioni aziendali
- Sconto sui prodotti e bonus incentivanti
Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.
Grazie per il tuo interesse in JD Sports!
Ready to apply?
Apply to JD Sports
Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.
Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.
La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!
DESCRIZIONE DEL RUOLO
Lo/la Store Manager ha un ruolo chiave nella guida del punto vendita.
MANSIONI
Gestione Economica:
- Garantisce il raggiungimento degli obiettivi commerciali e la crescita costante dei KPI;
- Gestisce i costi ed ottimizza la redditività del negozio attraverso l’esecuzione delle strategia di vendita.
Gestione del personale:
- Garantisce una gestione ottimale dell’organizzazione personale all’interno del punto vendita;
- Svolge attività di recruiting dello staff in collaborazione con il dipartimento People.
- Sviluppa e motiva lo staff e promuove la progressione di carriera all’interno del gruppo.
Customer Service:
- Garantisce la qualità del servizio clienti del negozio nel rispetto delle procedure;
- Gestisce reclami in maniera efficace e professionale.
Visual Merchandising:
- Garantisce la buona presentazione generale del negozio in collaborazione con il team merchandising, al fine di migliorarne la redditività;
- Comunica allo Staff le linee guida per il “lancio del prodotto” e ne assicura la corretta esecuzione.
Logistica / prevenzione delle perdite:
- Gestisce gli ingressi e le uscite della merce;
- Partecipa attivamente alla prevenzione e al controllo delle perdite del suo negozio in collaborazione con il responsabile della protezione del profitto;
- Garantisce la gestione quotidiana delle operazioni di cassa.
REQUISITI
- Precedente esperienza nella gestione di punti vendita strutturati preferibilmente in contesti dinamici e multinazionali;
- Buona conoscenza della lingua inglese;
- Leadership e buone capacità relazionali e comunicative;
- Conoscenza del pacchetto Office (Outlook, Word ed Excel).
BENEFITS
- Progressione di carriera
- Esperienza in un contesto giovane, dinamico ed internazionale in forte espansione
- Programma di assistenza ai dipendenti
- Accesso al portale di convenzioni aziendali
- Sconto sui prodotti e bonus incentivanti
Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.
Grazie per il tuo interesse in JD Sports!
Ready to apply?
Apply to JD SportsAssistant Manager - New Opening Parma C.C. "Promenade"
Share this job
Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.
Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.
La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!
DESCRIZIONE DEL RUOLO
A diretto riporto dello Store Manager, l’Assistant Manager supporta la guida e la gestione del punto vendita.
MANSIONI
Gestione Economica:
- Garantisce il raggiungimento degli obiettivi commerciali e la crescita costante dei KPI;
- Gestisce i costi ed ottimizza la redditività del negozio attraverso l’incremento delle strategia di vendita.
Gestione del personale:
- Assiste lo Store Manager nella gestione ottimale dell’organizzazione personale all’interno del punto vendita;
- Svolge attività di recruiting dello staff in collaborazione con lo Store Manager.
- Sviluppa e motiva lo staff e promuove la progressione di carriera all’interno del gruppo.
Customer Service:
- Garantisce la qualità del servizio clienti del negozio nel rispetto delle procedure.
- Gestisce reclami in maniera efficace e professionale.
Visual Merchandising:
- Garantisce la buona presentazione generale del negozio in collaborazione con il visual merchandising team, al fine di migliorarne la redditività;
- Verifica che le linee guida per il “lancio del prodotto” siano correttamente eseguite.
Logistica / prevenzione delle perdite:
- Gestisce gli ingressi e le uscite delle merci;
- Partecipa attivamente alla prevenzione e al controllo delle perdite del suo negozio in accordo con lo Store Manager;
- Garantisce la gestione quotidiana delle operazioni di registrazione cassa.
REQUISITI
- Precedente esperienza nella gestione di punti vendita strutturati preferibilmente in contesti dinamici e multinazionali;
- Buona conoscenza della lingua inglese;
- Leadership e buone capacità relazionali e comunicative;
- Conoscenza del pacchetto Office (Outlook, Word ed Excel).
BENEFITS
-
- Progressione di carriera
- Esperienza in un contesto giovane, dinamico ed internazionale in forte espansione
- Programma di assistenza ai dipendenti
- Accesso al portale di convenzioni aziendali
- Sconto sui prodotti e bonus incentivanti
Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.
Grazie per il tuo interesse in JD Sports!
Ready to apply?
Apply to JD SportsWHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Objective
The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.
Key Job Responsibilities
- Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
- Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency
- Ensure engagement with customers and provide a friendly and easy to shop environment
- Continue to build the client relationship daily with our customers
- In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
- Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
- Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
- Leverages company tools, incentives, and strategies to support meeting store goal
- Resolve client needs quickly & effectively ensuring customer satisfaction
- Educates guests and staff on our product, community and culture
- Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
- Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
- Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
- Support other areas of the business, including Sales and Cashier, as needed
Sales Associate Qualifications
- Preferred prior work experience in a client-centric, sales environment
- Passion for customer service and delivering exceptional experiences
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
- Proof of right to live and work in the country from start of employment
Sales Associate Schedule
All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#LI-JJ1
#LI-2
#li-onsite
Ready to apply?
Apply to ALO
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Role Objective:
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.
Sales & Service Leader
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
Sales & Service Lead Qualifications
- Prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies ALO's Guiding Principles
- Proof of right to live and work in country from start of employment
Sales & Service Lead Schedule
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#LI-JJ1
#li-onsite
Ready to apply?
Apply to ALO
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OBJECTIVE
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.
RESPONSIBILITIES
Sales & Service Leader
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner
- Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
- Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
QUALIFICATIONS
- Prior leadership experience experience in retail or related industry
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Highly Motivated by driving business in a fast-paced, innovative environment
- Business owner mindset with an entrepreneurial spirit
- Independent work ethic, time management skills, and personal accountability
- Aligns with and embodies ALO’s Guiding Principles
- Seniority Level: Mid-Senior level
Sales & Service Manager Schedule
The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#LI-JJ1
#LI-4
#li-onsite
Ready to apply?
Apply to ALO
Operations Associate (20/25 Hours) - Via Del Babuino, Rome
Share this job
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Role Objective
The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.
Key Job Responsibilities
- Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
- Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
- Maintain and champion strong visual standards for the sales floor
- Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Support a safe work environment and efficient operation through strong stockroom standards and processes
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead
- Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Resolve client needs quickly & effectively ensuring customer satisfaction
- Identify product concerns and communicate inventory needs to support the business goals
- Support other areas of the business, including Sales & Service and Cashier, as needed
Operations Associate Qualifications
- Preferred prior work experience in a client-centric, sales & operational environment
- Passion for customer service and delivering exceptional experiences
- High energy, upbeat and enthusiastic with the ability to integrate fun and work
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
- Proof of right to live and work in country from start of employment
Operations Associate Schedule
All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.
Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #LI-JJ1
#LI-2
#li-onsite
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Front of House Manager
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PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.
The Front of House Manager is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.
The Front of House Manager is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.
Pay for this role starts at $27.50/hour
Essential Functions/ Responsibilities
- Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
- Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
- Work closely with GM and other Managers to exceed sales volume and KPI goals
- Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
- Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
- Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
- Uphold company standards for merchandise presentation and ensure menu availability is current.
- Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
- Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
- Establish and implement operational policies, standards, and procedures for retail staff.
- Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
- Partner with the PharmaCann Human Resources team in the following HR functions:
- Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
- Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
- Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
- Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
- Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
- Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
- Maintain a highly organized and professional documentation of employee issues
- This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
- Projects a positive image of the organization to employees, customers, industry, and community
- Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
Competencies and Qualifications
- Minimum 21 years of age (or per state regulations)
- Bachelor’s Degree in business, operations management, or a related field is preferred
- Store management experience preferred
- Minimum 2 years’ experience supervising the training, quality, and customer service in retail
- 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
- Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
- Skilled in Google and/or Microsoft Office Suite
- Experience with significant P&L responsibility
- Strong knowledge of retail technology platforms and systems
- Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
- Ability to communicate proficiently both verbally and in written format
- Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
- Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
Working Conditions/Physical Requirements
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.
While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather
Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Ready to apply?
Apply to PharmaCann
Back of House Manager
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PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.
The Back of House Manager is responsible for managing policy and procedure, inventory, receiving orders, compliance, conducting internal audits within the dispensary, responsible for training and holding team members accountable to complaint and accurate cash processes, maintaining menu integrity, coordinating with HQ partners to resolve variances and technical issues and all other operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the dispensary are accountable to these same responsibilities. This position manages the inventory team and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and local regulatory standards are maintained.
The Back of House Manager is an expert in their field of cash reconciliation, inventory receiving, inventory audits, state tracking systems, FIFO compliance, order fulfillment, regulatory and compliance standards.
Pay is $27/hour
Essential Functions/ Responsibilities
- Oversee and execute all inventory specific initiatives as outlined on the master calendar.
- Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
- Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
- Perform internal audits designed to evaluate risk and test internal controls, as well as identify opportunities for best practices and more efficient operational processes. (e.g. safety and security, facilities, cash, technical, inventory, and other areas as assigned.)
- Ensure the store is audit compliant and achieves acceptable scores
- Conduct interviews and store walkthroughs, performing analysis to identify key business risks and controls.
- Uphold company standards for merchandise presentation and ensure menu availability is current.
- Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
- Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation.
- Establish and implement operational policies, standards, and procedures for retail staff.
- Ensure compliance with all safety and security policies and procedures within the retail store.
- Prepare reports of findings and recommendations for management that will identify and monitor business opportunities for improvement.
- Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
- Work closely with cross-divisional managers to assign and schedule additional daily audits.
- Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
- Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
Partner with the PharmaCann Human Resources team in the following HR functions:
- Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume.
- Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures.
- Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete. ○ Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
- Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths, and develop areas of improvement.
- Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR.
- Maintain a highly organized and professional documentation of employee issues.
- Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the store.
- This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, sales consulting, outreach, inventory, security, delivery, and visual merchandising ● Projects a positive image of the organization to employees, customers, industry, and community.
- Work closely with GM and other Managers to exceed sales volume and KPI goals
- Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
Competencies and Qualifications
- Minimum 21 years of age (or per state regulations)
- Bachelor’s Degree in business, operations management, or a related field is preferred
- Store management experience preferred
- Minimum 2 years’ experience supervising the training, quality, and customer service in retail
- 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
- Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
- Skilled in Google and/or Microsoft Office Suite
- Experience with significant P&L responsibility
- Strong knowledge of retail technology platforms and systems
- Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
- Business Acumen
- Ability to communicate proficiently both verbally and in written format
- Communication Proficiency
- Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable) ● Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
Working Conditions/Physical Requirements
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.
While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather
Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Ready to apply?
Apply to PharmaCann