OBJECTIVE

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Seniority Level: Mid-Senior level

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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Objective

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

Sales Associate Qualifications

• Preferred prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 
• Proof of right to live and work in the country from start of employment 

Sales Associate Schedule

All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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Role Summary and Impact

As a Social Media Manager, you will serve as a key strategic partner for the client, expertly managing social conversations for some of the world's leading brands. You will be responsible for identifying 'golden nugget' opportunities for content creation and social engagement, significantly enhancing brand presence and reputation. This role is ideal for a social media expert who deeply understands brand personality and can effectively translate it into engaging online conversations. You are an idea-generating, trend-identifying, wordsmithing, conversational powerhouse who thrives at the forefront of audience interaction and content creation, dedicated to making brands truly shine on social platforms.

Key Responsibilities

Planning and Client Partnership

• Receive and interrogate briefs from clients, supporting in brief development for creative teams and other partners.
• Help craft Tone of Voice guidance for FAQs and copy for brand’s social channels.
• Develop brand social channel strategy workstreams, with a particular focus on oral care.
• Plan and create comprehensive social content calendars.
• Present content ideas and brand social strategy to clients.

Listening and Engagement

• Actively listen and respond to relevant consumer comments and questions.
• Provide on-brand responses to influencer and consumer @mentions.
• Identify opportunities for the brand to surprise and delight its audience.
• Manage and nurture a network of brand advocates, identifying key engagement opportunities in organic planning and growing communities.

Content Creation & Collaboration

• Monitor feeds for relevant opportunities to inject the brand into culture.
• Spot new influencer opportunities and trends.
• Track trending topics and identify reactive content opportunities.
• Write compelling copy for organic posts and paid/dark content.
• Collaborate and coordinate with Content Creators in content planning and creation (e.g., photoshoots for video and stills production).
• Champion platform best practices across all content developed for your brand, ensuring content is platform-native.
• Collaborate with local influencer agencies and brand teams for influencer-led content planning and creation.

Requirements

Experience

• Minimum 3 years of professional experience in social media marketing, either agency-side or client-side, specifically within brand marketing.
• Proven experience working with FMCG, food, beauty, or homecare brands is highly desirable.
• Demonstrated ability in stakeholder management, including internal teams, cross-departmental colleagues, and external clients.
• Prior experience in strategy and client-management roles.
• Experience using social media management tools (e.g., Sprinklr, Sprout Social, Hootsuite, etc.).

Skills & Attributes

• A well-rounded, creative individual who is constantly innovating, initiating, and creating.
• Exceptional written communication and copywriting skills with a strong creative flair.
• Nuanced and thorough knowledge of various social platforms and their effective application for commercial results.
• Deep understanding of cultural zeitgeist, with the ability to identify and leverage opportunities to tell brand stories.
• Strategic and level-headed thinker with an entrepreneurial and proactive approach to spotting content opportunities and achieving client business ambitions.
• Keen interest in digital trends and an obsession with popular culture.
• Excitement for and curiosity about new innovations, particularly the integration of Gen AI tools.
• Ability to perform effectively under pressure.
• Native proficiency in Italian and fluent in English (both spoken and written) due to collaboration with international teams.
• Understanding of paid media and the critical role of influencers and creators in social strategy.
• Evidence of gravitas and strong relationships with previous clients.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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Your Mission, Should You Choose to Accept: 

We are one of the fastest-growing companies around and are constantly looking to improve our brand language in order to keep proving ourselves as one of the most innovative hotel brands out there. We’ll need you to take our brand language to the next level — of course, while keeping the playful, quirky, and experimental approach. You will be working with a very diverse creative team of Designers, Social Media Managers, Content Creators, PR Managers, and more. 

In Case You Don’t Know Who, We Are…   

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What you'll do 

• You’ll write copy for a variety of media including social, video, and offline prints 
• You’ll  work together with the Head of Communications, PR, and Social Media Manager on the overall content strategy & brand language that covers all our products (hotel, short stay, semester stay, co-working, F&B) 
• You’ll assist the marketing team in events and press activations 
• You’ll collaborating with the PR and marketing team to brainstorm and develop a variety of marketing materials 
• You’ll produce a long copy (newsletters, brochures, and press releases) as well as a short copy (social media/marketing campaigns) 
• You’ll edit and proofread written pieces before publication 
• You’ll stay current on trends and competitors within the editorial sphere 

Who are you 

• You have BSc in Marketing, English, Journalism, or a relevant field 
• You have proven work experience as a Copywriter or similar role
• You have a portfolio of published articles 
• You have an ability to fact-check long-form content pieces 
• You have time-management skills 
• You have excellent writing and editing skills in English and Italian, producing concise and grammatically correct copy 
• You have experience working in an international environment
• You understand the different language styles that appeal to various target markets. 
• You have excellent interpersonal and communication skills 
• You are able to work under pressure and manage workload effectively 
• You are able to see other people's points of view and accept feedback 
• You have an eye for detail 

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship
• The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry
• A first glimpse into the world of Hospitality with one of the most innovative players in the market
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on hotel stays and Food and Drinks? 
• A wonderful workplace to call home with, dare we say it, fun colleagues

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

SUMMARY

Brands: Perry Ellis, Original Penguin, Laundry and Rafaella

The Associate Marketing Manager, Social & Community reports directly to the VP of Marketing and supports the execution of social media, community engagement, and brand storytelling initiatives for Laundry by Shelli Segal and Rafaella. This role is responsible for managing day-to-day social activity, fostering meaningful community engagement, and supporting social-first content execution that builds brand awareness, drives engagement, and supports overall marketing objectives.

This position requires a highly organized, detail-oriented professional with strong communication skills, a solid understanding of social media best practices, and the ability to collaborate effectively across teams in a fast-paced retail environment.

RESPONSIBILITIES

• Support the VP of Marketing in developing and executing social media strategies across key platforms including Instagram, TikTok, Facebook, Pinterest, and emerging channels.
• Manage day-to-day social media operations, including content scheduling, publishing, moderation, and community engagement for Laundry by Shelli Segal and Rafaella.
• Maintain organization across workflows, approvals, asset management, and reporting using project management and social media management tools.
• Create and manage project timelines and track through all stages of development - from briefing to production and final delivery; maintaining/adjusting workflow as needed and keeping all relevant parties abreast of the status
• Build and maintain detailed social content calendars aligned with seasonal campaigns, product launches, retail moments, licensing initiatives, and broader brand priorities.
• Partner closely with Design, E-commerce, Merchandising, PR, and Licensing teams to ensure social content aligns with marketing objectives and established brand guidelines.
• Assist in briefing, coordinating, and executing social-first content creation, including short-form video, static assets, stories, and reels.
• Manage community engagement by responding to comments and direct messages in a timely, informative, and brand-appropriate voice.
• Identify, source, and manage high-quality user-generated content and community storytelling opportunities.
• Support influencer and creator initiatives, including product seeding, content tracking, and campaign documentation.
• Monitor social media performance and assist in reporting on engagement, reach, growth, and campaign results.
• Analyze social trends, community sentiment, and competitive activity to inform content and engagement strategies.
• Support internal teams with social assets, platform best practices, and performance insights.

SKILLS

• Strong understanding of social media platforms, content formats, and platform-specific best practices.
• Experience with project management processes or tools to maintain a clear overview of multiple concurrent social, marketing and content initiatives.
• Excellent written communication skills with the ability to adapt tone and voice across multiple brands.
• Experience managing brand social media accounts and engaging online communities.
• Strong organizational skills with high attention to detail and the ability to manage multiple projects simultaneously.
• Ability to interpret social media performance metrics and translate insights into actionable recommendations.
• Creative eye for social-first storytelling and visual content.
• Proficiency with social media and content tools such as Instagram, TikTok, CapCut, Adobe Express, Final Cut Pro and scheduling platforms.
• Familiarity with social media management and analytics tools, including Emplifi.
• Strong collaboration, communication, and interpersonal skills.

REQUIREMENTS

• Bachelor’s degree in Marketing, Communications, or a related field.
• 2-3 years of experience in social media marketing, community management, or digital marketing, preferably within fashion, lifestyle, or consumer brands.
• Demonstrated experience supporting content creation, campaign execution, and community engagement.
• Familiarity with retail, licensing, and brand positioning preferred.
• Ability to thrive in a fast-paced, deadline-driven environment.

Salary offered will be commensurate with experience. For this New York based position, the expected base salary is $72,000 - $75,000. 

Position Summary:

As the Human Resources Manager, you would be responsible for serving as the primary human resources contact for all employees based in our New York office. Reporting directly to the Chief Human Resources Officer (CHRO), you will be responsible for managing employee relations, performance management, training, policy implementation, and local compliance. You will act as a strategic partner to local management, helping to foster a positive, productive, and compliant work environment.

Pay: 100k-120k

Key Responsibilities:

Employee Relations: Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations. Provide guidance and coaching to managers and employees on performance improvement, conflict resolution, and disciplinary actions.

Performance Management: Support and administer the company's performance review process, working with managers to ensure timely and effective feedback, goal setting, and development planning.

Policy & Compliance: Interpret and ensure consistent application of all company policies and procedures. Stay current on federal, state (New York and New Jersey), and local employment law to ensure legal compliance and mitigate risk.

Recruitment & Onboarding: Partner with the Corporate Talent Acquisition team to support local recruitment needs. Oversee the new hire onboarding process for New York employees to ensure a smooth and engaging transition.

Training & Development: Identify training needs and develop or facilitate local employee development programs, including manager training and mandatory compliance courses.

HR Administration: Manage day-to-day HR administrative tasks for the local office, including reporting, data integrity, and maintaining employee records.

Qualifications:

Experience: 5+ years of progressive HR experience, preferably as an HR Manager or Senior HR Generalist, operating in a standalone capacity or with minimal local HR support.

Education: Bachelor's degree in Human Resources, Business Administration, or a related field. HR certification (SHRM-CP/SCP or PHR/SPHR) is highly desirable.

Legal Knowledge: Expert knowledge of local, state, and federal employment laws, with specific emphasis on New York (NY) and New Jersey (NJ) labor law and compliance requirements.

Skills: Demonstrated ability to manage complex employee relations issues, excellent judgment, and strong analytical problem-solving skills.

Personal Attributes:

Autonomy & Ownership: Highly independent and self-motivated, with a proven ability to manage all HR functions without direct reports.

Communication: Exceptional interpersonal, written, and verbal communication skills, with the ability to build immediate credibility and trust with employees and senior leadership.

Confidentiality: Highest level of integrity and ability to handle sensitive and confidential information with discretion.

Business Acumen: Ability to translate business needs into effective, practical, and compliant HR solutions.