About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at  https://international.nubank.com.br/careers/.

About the Team

The IT team is the operational backbone of Nubank’s internal infrastructure. As the company scales, we’re building the service management foundations that let engineering teams move faster with more confidence — turning IT operations into a strategic advantage, not just a support function.

About the Role

As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.

You’ll Be Responsible For

• Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management.
• Establishing a service catalog with clearly defined SLAs and OLAs aligned with internal stakeholder expectations.
• Owning the end-to-end ITSM toolchain (Jira Service Management or equivalent): configuration, workflow design, form logic, SLA rules, and integrations with adjacent systems.
• Identifying and closing automation gaps — routing, escalation, notifications, and reporting — partnering with engineering teams to reduce manual toil across operations.
• Defining and tracking operational KPIs (MTTR, SLA compliance, first-contact resolution, change success rate) and building regular reporting cadences for leadership and stakeholders.
• Establishing a Change Advisory Board (CAB) with structured documentation and approval workflows.
• Supporting audit and compliance requirements with structured evidence of IT operational controls, essential in a regulated financial environment.
• Driving ITSM adoption across the organization, creating runbooks, training materials, and documentation that embed service management culture at scale.

We Are Looking For a Person Who Has

Mandatory qualifications

• 7+ years of experience in IT service management, IT operations, or a related discipline.
• Deep ITIL v4 expertise; ITIL 4 Foundation or Managing Professional certification strongly preferred.
• Proven track record of building ITSM practices from scratch or significantly transforming an existing function.
• Hands-on experience owning and configuring ITSM tooling end-to-end (Jira Service Management, ServiceNow, or equivalent) — not just using it, but designing it.
• Ability to work cross-functionally in a fast-paced, engineering-led environment, with strong influence-without-authority skills.
• Strong written and verbal communication, including the ability to present to senior leadership.

Nice-to-have qualifications

• Experience in fintech, high-growth tech, or other regulated industries.
• Familiarity with adjacent frameworks: COBIT, ISO 20000, or SRE principles.
• Experience partnering with Security and/or Platform Engineering teams.
• Fluent English.

What We Offer

• Greenfield, high-visibility scope: you’ll define what “good” ITSM looks like at Nubank’s scale — from zero.
• Direct exposure to senior leadership across IT and Engineering.
• A culture that values ownership and getting foundations right, without bureaucracy for its own sake.

Our Benefits – Brazil

• Chance of earning equity at Nubank
• Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

(For hybrid roles, commuting-related benefits such as Vale-Transporte and gym partnerships remain applicable.)

Work Model for This Role

Hybrid – 2–3 times per week in the office.
Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit  https://building.nubank.com/nu-hybrid-work-model/.

Explore how we build technology at Nubank:

• building.nubank.com.br
• youtube.com/@building.nubank
• Our stories on Spotify

Diversity & Inclusion

At Nubank, we want to be sure that we’re building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That’s why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company, while ensuring none of them represent a barrier when recruiting fantastic talent.

How to Apply

If you’re excited about building a robust IT Service Management foundation that enables Nubank to scale with reliability and speed, we’d love to hear from you. Apply now and help us shape the future of financial services in Latin America.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About us 

Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/ 

About the team 

The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.

The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.

About the role

You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.

Key responsibilities

• Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
• Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes  (e.g., ISO 27001, PCI-DSS).
• Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
• Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.

• Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
• Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
• Work closely with Risk teams to align on the mitigation of identified risks.
• Support responses to audit requests, regulatory inquiries, and due diligence from business partners.

• Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.

• Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
• Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.

Qualification Requirements

• Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
• Prior experience with security certification processes and/or internal controls, compliance, and audit support.
• Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
• Experience operating in regulated and global environments, including interaction with auditors and regulators.
• Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
• Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
• Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
• Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
• Advanced English (written and verbal) required.

Nice to have Requirements

• Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.

International experience is highly desirable.

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

About us 

Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/ 

About the team 

The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.

The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.

About the role

You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.

Key responsibilities

• Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
• Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes  (e.g., ISO 27001, PCI-DSS).
• Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
• Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.

• Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
• Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
• Work closely with Risk teams to align on the mitigation of identified risks.
• Support responses to audit requests, regulatory inquiries, and due diligence from business partners.

• Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.

• Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
• Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.

Qualification Requirements

• Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
• Prior experience with security certification processes and/or internal controls, compliance, and audit support.
• Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
• Experience operating in regulated and global environments, including interaction with auditors and regulators.
• Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
• Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
• Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
• Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
• Advanced English (written and verbal) required.

Nice to have Requirements

• Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.

International experience is highly desirable.

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/