Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Responsibilities

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we’re building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank.
Learn more about our career opportunities here.

About the Role

We are looking for a Senior IT Engineer to design, implement, and operate our global office and data center network. In this role, you will own the connectivity and performance of Nu’s physical locations, ensuring that our offices and data centers are reliable, secure, and ready to support our next waves of growth.

You will work on routing, switching, wireless, security, and observability across our global stack, leading key initiatives such as new office rollouts, critical connectivity improvements, and the evolution towards Infrastructure as Code (IaC). You will be part of the Global Offices Network team, working closely with peers in Connectivity, Security, and Workplace to provide a seamless experience for Nubankers worldwide.

What You’ll Be Responsible For

Network & Connectivity

• Design, implement, and support enterprise network infrastructure for offices and data centers, including routing, switching, and wireless.
• Maintain and evolve high‑availability data center fabrics (e.g., spine‑and‑leaf topologies with Juniper/Cisco hardware).
• Ensure robust connectivity between offices and data centers, including WAN and SD‑WAN solutions, focusing on performance, reliability, and scalability.

Wireless, Load Balancing & Security

• Configure and support wireless networks (controllers and access points), with strong experience in vendors such as Aruba and Cisco.
• Operate and tune load balancers (e.g., F5, including DNS/ZoneRunner concepts) to guarantee optimal application delivery and resilience.
• Collaborate with security teams on Next‑Generation Firewalls (e.g., Palo Alto, Fortinet) and cloud security brokers (e.g., Zscaler) in a “security‑first” network design.

Automation, IaC & Observability

• Drive the transition away from manual configuration towards Infrastructure as Code (IaC) using tools such as GitHub, Terraform, and/or Ansible.
• Implement and maintain network performance monitoring and observability using tools like PRTG, Prometheus, Grafana, SolarWinds or similar, ensuring proactive detection and resolution of incidents.
• Manage PKI-related activities, including SSL/TLS certificate lifecycle and ensuring secure encrypted communications across services and endpoints.

Delivery & Collaboration

• Lead or co‑lead new office implementations and major network changes, coordinating with Workplace, Connectivity, and other partner teams.
• Act as a technical reference for incident response and problem management in critical networking issues, helping restore services quickly and preventing recurrences.
• Document architectures, runbooks, and standards, helping scale knowledge across the team.
• Mentor more junior engineers and collaborate in a multi‑level team (IC6, IC5, IC3, IC4) to continuously improve how we operate our global infrastructure.

We Are Looking for a Person Who Has

• 5+ years of experience in enterprise networking or infrastructure engineering, working with critical environments (e.g., large offices, data centers, or mission‑critical operations).
• Strong hands‑on experience with routing and switching, ideally using vendors such as Cisco and/or Juniper.
• Experience implementing and supporting wireless networks, especially with Aruba and/or Cisco wireless solutions.
• Solid experience operating network monitoring and performance tools (e.g., PRTG, SolarWinds, Prometheus, Grafana or similar) in production environments.
• Experience with load balancers (e.g., F5) and DNS‑related components (e.g., ZoneRunner or equivalent).
• Exposure to network security components, such as enterprise firewalls and/or security brokers, and comfort collaborating with security teams in a “security‑first” posture.
• Experience with or strong interest in Infrastructure as Code (IaC) and automation for network configuration and lifecycle management (e.g., GitHub, Terraform, Ansible).
• Ability to lead initiatives and coordinate teams during new office rollouts, complex changes, and incident response.
• Strong problem‑solving skills, ownership mindset, and ability to work in cross‑functional, multicultural teams.
• Intermediate English (spoken and written), with the ability to participate in meetings and collaborate with global teams.

Nice to Have

• Familiarity with Zero Trust network concepts and security‑driven networking.
• Experience with cloud networking (e.g., connectivity to public clouds) and hybrid environments.
• Experience with security mindset and encryption topics (e.g., secure protocols, network segmentation), even if not your primary specialization.
• Prior experience in distributed or global organizations.

Location

This opportunity is based in Brazil, with a strong preference for candidates who can work from our offices in:

• Rio de Janeiro, Brazil
• Belo Horizonte, Brazil

You will be part of the Brazil Global Offices Network team and collaborate with colleagues in other locations as needed.

Our Benefits – Brazil

For employees based in Brazil, we offer:

• Chance of earning equity at Nubank
• Food/Meal Card (Vale-Refeição and/or Vale-Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for This Role

This role follows our hybrid work model. Our hybrid work model brings us to the office at least 2–3 times per week, on strategic days designed to maximize team connection and collaboration. For more details, visit our article about Nu’s hybrid work model.

Learn More About How We Build Technology at Nu

• building.nubank.com.br
• youtube.com/@building.nubank
• Listen to our stories on Spotify