About Intown Golf Club

Intown Golf Club is redefining the modern golf experience, blending technology, hospitality, and community to create an unparalleled environment for members. As we continue to enhance our club experience and membership offerings, we are seeking a people-person with very high attention to detail to generate high membership engagement within the club and its membership by fostering a deep sense of community.

About the Role

We are seeking a  Events & Member Relations Manager (Community Manager) – a service-oriented individual who thrives at connecting people and creating community. This is a high-impact, hands-on role responsible for ideating, facilitating, and executing all types of club event programming – whether F&B or Lifestyle-based programming – as well as facilitating the needs of our members who host their own private events, to ensure all members are highly engaged with the club, and create meaningful and lasting connections with each other.

This is an individual contributor role, reporting to the Director of Events, and potentially the Membership Sales Team, depending on market-specific membership sales requirements. 

What You’ll Do

• Create, Facilitate, and Execute Club Events – Conceptualize and execute various weekly club events, big or small, with the goal of generating engagement and facilitating meaningful connections within the membership   
• Facilitate and Execute Private Events – Respond to private event requests, collaborate with the host based on event purpose and vision, negotiate pricing and details with both the host and the internal team – FOH, BOH, Golf – and ensure the event is executed flawlessly    
• Onboard New Members – Welcome each new member to the club and educate them on all critical information – account setup, billing, how-to guides, code of conduct, upcoming events, etc. – as well as facilitate introductions to key club-level staff and other members, so they can immediately become part of the community and enhance their enjoyment the club  
• Act as Primary Contact for All Members – Help members resolve any and all issues related to billing, usage of the club, events, feedback, and triage accordingly to the appropriate internal department
• (Market-Specific, If Needed): Assist with Membership Sales Efforts – Conduct tours for member prospects, educate them on the benefits of membership, and help the membership team with the vetting process to ensure each member is a great cultural fit

What We’re Looking For

• Blend of Marketing, Hospitality & Operations Expertise – You’ve worked for a brand/marketing agency,  private club, hotel, or fine dining restaurant in marketing activation, event management, operations, or member/guest relations capacity
• Genuine Interest and Curiosity in all Golf Culture, Food, Lifestyle, Luxury, and Travel Experiences – Voracious consumer and ambassador of all things cool  
• Service-oriented Mindset & Genuine Desire to Connect People – Willing to get to know, understand, and facilitate the needs of each and every member; foster connections with like-minded members to create community
• Genuine Interest and Curiosity in all Cultural, Lifestyle, and Golf Trends and Experiences – You are a voracious consumer and ambassador of all things timeless, modern, relevant, and cool  
• Extremely High Attention to Detail – Willing to go the extra mile to design and execute event programming that truly make them unique, and reflect the ethos of the club’s mission and brand
• Problem Solver & Strategic Thinker – Able to step back and assess the big picture while also diving into the details

Experience & Education

• 4+ years of experience in a relevant role, such as event management, member/guest relations, membership services, community development, hospitality operations (fine dining, restaurant, hotel, private club, etc.) 
• Strong ability to work cross-functionally with finance, membership, operations, marketing, and leadership teams
• Bachelor’s degree in a relevant field (e.g. Hospitality) is a plus but not required – real-world experience matters more

Why Join Intown Golf Club?

This is a high-impact role where you will shape how members interact with the club and each other, enhance members’ and guests’ enjoyment of the club, and foster a great culture of community. If you love getting to know people, creating meaningful connections, and have a never-say-no attitude, we’d love to hear from you.

Benefits

• Commission
• Bonus 
• Medical/Dental/Vision insurance
• No Cost Teladoc Services (Mental Health Counseling/Dermatology/PT)
• Paid time off
• Excellent work-life balance and culture

Job description

Intown Golf Club LLC

Dining Room Manager

Intown Golf Club (IGC) is the premier private social club and lifestyle brand for people who appreciate the game of golf. IGC is currently seeking a Restaurant Manager to join the team, uphold the core values of IGC, and foster a culture of service excellence.

Dining Room Manager Responsibilities

• Oversee member and guest experience to ensure that service and quality of product are consistently delivered at a world-class level
• Mentor and lead your team to meet sales and budget goals
• Grow business by focusing on execution and food quality
• Ensure all employees are happy, engaged, and provided every opportunity to develop professionally

Dining Room Manager Qualifications

• Minimum of 2 years’ experience in a management role at a premier private golf club, hotel, or upscale/fine dining restaurant.
• Extremely high attention to detail.
• Proven track record of developing and managing a world-class F&B program.
• Must exemplify a history of service excellence.
• Must be extremely personable.
• Demonstrated ability to manage a P&L.
• Proven leadership skills.
• A desire for challenge and a talent for building high-performance teams.
• As a leader, always displays a professional and positive attitude.

Dining Room Manager Benefits

• Medical/Dental/Vision insurance
• No Cost Teladoc Services (Mental Health Counseling/Dermatology/PT)
• Attainable Bonus Structure
• Paid time off
• Excellent work-life balance and culture

Intown Golf Club (IGC) is the premier private social club and lifestyle brand for people that appreciate the game of golf. IGC is currently seeking a Sous Chef to join the team, uphold the core values of IGC, and foster a culture of service excellence for our opening Dublin, OH location.

Sous Chef Responsibilities

• Produce high-quality plates both design and taste
• Ensure that the kitchen operates in a timely way that meets our quality standards
• Fill in for the Executive Chef in planning and directing food preparation when necessary
• Resourcefully solve any issues that arise and seize control of any problematic situation
• Manage and train kitchen staff
• Order supplies to stock inventory appropriately
• Comply with and enforce sanitation regulations and safety standards
• Maintain a positive and professional approach with coworkers and customers

Sous Chef Qualifications

• 2+ years experience as a Sous Chef in upscale casual, fine dining or hotel
• Understanding of various cooking methods, ingredients, equipment and procedures
• Excellent record of kitchen and staff management
• Accuracy and speed in handling emergency situations and providing solutions
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

Sous Chef Benefits:

• Medical/Dental/Vision insurance
• No Cost Teladoc Services (Mental Health Counseling/Dermatology/PT)
• Attainable Bonus Structure
• Paid time off
• Excellent work-life balance and culture

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.

With a staggering 461% three-year revenue growth rate, Raleigh, NC-based Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 4 days per week in the company office (Monday - Friday). This role is anticipated to have travel requirements up to 20%.

Role Overview:

At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.

This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay’s core value proposition and latest roadmap applications is essential for driving operational excellence.

Relay is at a transformative inflection point, and our Hospitality segment is the cornerstone of our enterprise growth strategy. As a CSM in this sector, you will manage a sophisticated book of business consisting of major hotel brands and management companies, requiring you to be an expert in hospitality operations and guest experience workflows. You will have the opportunity to define "what excellence looks like" at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory.

What you will do:

• Account Based Selling & Multi-threading:
  • Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies.
  • Perform deep organizational mapping to ensure total coverage, engaging both property-level General Managers and regional/corporate-level stakeholders.
• Revenue Ownership (Retention & Expansion):
  
  • Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.
• Strategic Value Realization & Book Management:
  
  • Use data to interpret health trends across your book and design customer engagements accordingly.
  • You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.
• Cross-Functional Advocacy:
  • Serve as the "Voice of the Customer" internally by relaying property-level feedback and operational friction points to internal teams to ensure a seamless customer experience.
  • Partner with Support and Billing to ensure any escalations have timely resolution.

What You'll Have

• Experience: 3-5 years of experience in Customer Success, Account Management, or Sales. Proven track record of retention, expansion, and lead generation from your book of business.  
• Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.
• Self-Starter & Constant Learner: You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.
• Data & Technical Curiosity: Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling customer workstreams.
• Strategic Communication: Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy.
• Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents.
• Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.

About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. 

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week. 

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Job description

Intown Golf Club LLC

Assistant General Manager

Intown Golf Club (IGC) is the premier private social club and lifestyle brand for people that appreciate the game of golf. IGC is currently seeking an Assistant General Manager (AGM) to join the team. The AGM must uphold the core values of IGC, and foster a culture of service excellence.

Assistant General Manager Responsibilities

• Oversee member and guest experience to ensure that service and quality of product are consistently delivered at a world-class level.
• Assist General Manager in overseeing the dining room and golf services management teams to ensure the highest level of operation of the club.
• Assist General Manager in orientation, training, disciplinary action, termination and off-boarding.
• Ensure all employees are happy, engaged, and provided every opportunity to develop professionally.

Assistant General Manager Qualifications

•  Minimum of 3 years experience in an Assistant General Manager role at a premier private golf club, hotel, or upscale/fine dining restaurant.
• Extremely high attention to detail.
• Proven track record of developing and managing a world-class F&B program.
• Must exemplify a history of service excellence.
• Must be extremely personable.
• Demonstrated ability to manage a P&L.
• Proven leadership skills.
• A desire for challenge and a talent for building high-performance teams.
• As a leader, always displays a professional and positive attitude.

Assistant General Manager Benefits

• Medical/Dental/Vision insurance
• No Cost Teladoc Services (Mental Health Counseling/Dermatology/PT)
• Attainable Bonus Structure
• Paid time off
• Excellent work-life balance and culture