About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

About PublicInput

PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public. 

Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs.

Our Approach

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Our Culture

PublicInput is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society. PublicInput’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing. That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company.

About The Role & You:

PublicInput is seeking a Technical Customer Support Representative to serve as the front line of the customer experience. This role is responsible for managing inbound support requests, guiding customers through platform usage, and ensuring timely, effective resolution of issues. This position combines general support responsibilities with support for time-sensitive customer workflows, including live or scheduled events. You will work closely with Tier 2 Support, Customer Success, and Implementation to ensure customers are supported before, during, and after key moments. This role requires strong communication, sound judgement, and the ability to operate calmly in both routine and high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.

What You Will Do:

• Manage inbound customer support requests via chat, email, and screenshare, ensuring timely and professional responses
• Troubleshoot platform usage, configuration questions, and basic technical issues
• Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events
• Provide real-time assistance when needed for high-priority customer scenarios
• Identify, document, and escalate bugs or complex issues to Tier 2 with clear and actionable context
• Collaborate with Customer Success Managers and Implementation teams on complex or high-visibility accounts
• Maintain accurate documentation of issues, feature requests, and edge cases
• Contribute to internal knowledge base and support documentation
• Identify opportunities to help customers better utilize the platform and improve their outcomes

Skills and Experience:

Professional Qualifications 

• 2-4 years of experience in customer support, customer success, or similar role (SaaS preferred)
• Demonstrated ability to independently troubleshoot and resolve moderately complex issues (permissions, data structures, integrations, configuration issues)
• Experience managing a support queue with competing priorities, including time-sensitive or live customer workflows.
• Comfortable investigating issues across systems (e.g., admin settings, browser behavior, basic API responses, logs) to identify root cause
• Experience documenting bugs clearly and collaborating with engineering teams using tools like Azure DevOps (or similar)
• Familiarity with tools such as Intercom, Slack, and ticketing/workflow systems
• Experience supporting or interacting with enterprise or high-touch customers is a plus

Personal Qualifications

• Strong communicator who can clearly guide non-technical users
• Demonstrated ability to navigate complex or ambiguous customer scenarios and drive them toward resolution
• Calm and reliable in time-sensitive or high-pressure situations
• Curious and proactive problem solver
• Highly organized with strong attention to detail
• Good judgement in determining when to resolve independently vs. escalate

Additional Requirements

• Ability to work Pacific Time Zone hours on a consistent basis
• Comfortable supporting time-sensitive customer needs, including real-time or scheduled events, with occasional after-hours availability

Compensation

This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan.

You may also be eligible for our equity incentive program that awards high-performing employees on an annual basis. These option grants are awarded at the CEO’s discretion to acknowledge employees who have made significant contributions to achieving our goals.

Benefits

• Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.
• Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan that covers 100% of your medical premiums or up to $800 per month for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
• HSA Contribution: PublicInput will contribute annually (spread over each month) to an employee’s Health Savings Account (HSA).
• Pre-tax 401 (k): The company provides access to make pre-tax contributions to a 401 (k) plan, and will match 50 cents on the dollar up to 6% of an employee’s base salary

Company Culture

Our offices are based out of Raleigh Founded in the Glenwood South neighborhood of Downtown Raleigh. We’re fortunate to be surrounded by fellow social entrepreneurs and high-growth companies. Glenwood South contains a multitude of restaurants, bars, unique shops, and art galleries.

The Legal Bits

PublicInput is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. As a condition of employment, you are required to sign and comply with an Employee Confidential Information Invention Assignment Agreement that requires, among other provisions, the assignment of rights to any invention made during your employment at the Company, and non-disclosure of Company proprietary information. All company offers are contingent upon the completion of a criminal background check. Your employment is at-will, and either you or we may terminate your employment at any time, with or without notice.

Diversity, Equity, and Inclusion

PublicInput celebrates all people and is committed to working actively towards equity and accessibility for everyone. We believe society is strongest when everyone is listened to, respected, valued, and able to contribute to the decision-making process, regardless of race, sex, ethnicity, national origin, religious faith, disability status, sexual orientation, or gender identity. We seek talented individuals whose skills and experiences can help us transform the way government and communities work together. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all areas of our company.