About The Role  

Join our applications engineering team as an Additive Applications Engineer and become the go-to technical resource for our customers. In this customer-facing role, you'll be the first line of support, helping businesses successfully integrate our 3D printing solutions into their workflows through hands-on troubleshooting, on-site training, and proactive guidance. You'll work closely with both customers and internal teams to solve real problems and drive meaningful outcomes. 

What You Will Do  

• Serve as the primary technical point of contact for customers, diagnosing and resolving printing and process challenges with a solutions-first mindset 
• Conduct structured root-cause analyses and failure investigations to resolve recurring or complex issues 
• Deliver on-site customer training, installations, and advanced troubleshooting visits across North America 
• Develop material profiles and optimize 3D printing process parameters across a range of applications and materials 
• Create high-quality training materials, printing guides, and technical documentation that empower customers to self-serve 
• Apply Design for Additive Manufacturing (DfAM) principles to support customers with complex geometry and process challenges 
• Conduct material testing and characterization studies to improve print quality and reliability 
• Log customer interactions, cases, and follow-ups accurately in the CRM (HubSpot) 
• Provide pre-sales technical support and design consultation 
• Represent AON3D at trade shows, conferences, and customer meetings 
• Contribute to application notes and case studies that support the broader customer base 

What We Are Looking For  

• Post-secondary degree in engineering, science, additive manufacturing, or a related technical field 
• 3+ years of experience in an applications engineering or technical support role within the 3D printing or advanced manufacturing industry 
• Strong troubleshooting instincts and comfort with structured root-cause analysis 
• Genuine interest in working directly with customers and solving their technical challenges 
• Proficiency with CAD software and DfAM principles 
• Experience with FFF/FDM 3D printing processes and slicing software (PrusaSlicer or similar) 
• Excellent written and verbal communication skills in English 
• Ability to travel visa-free within Canada and the United States (up to 25% of the time) 
• Preferred: 
  • Experience with HubSpot or similar CRM platforms for managing customer cases and communications 
  • Hands-on experience with high-performance engineering materials (PEEK, PEKK, PEI, PI) 
  • Knowledge of thermoplastic material science and industrial applications 
  • Familiarity with quality management systems (ISO 9001, AS9100) 
  • Experience with design of experiments (DOE) or statistical analysis 
  • Background in manufacturing processes beyond additive manufacturing 
  • Project management experience 

Location and Work Model  

• Location: Montreal 
• Work model: Hybrid 
• Employment type: Full-time, Permanent 
• Travel: Willingness and ability to travel within Canada and the United States, up to 25% for customer visits and industry events