About Ensono

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary

As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transformation process reengineering & technology to achieve strategic goals.

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Key Responsibilities

• Lead Transformation Initiatives:
  • Develop and execute strategic transformation initiatives to drive business growth and operational efficiency.
  • Collaborate with cross-functional teams to identify process improvements and innovative solutions.
  • Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
• Process Optimization:
  • Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement, waste reduction and high-quality outcomes.
  • Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan.
  • Identify areas for improvement within existing processes.
  • Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions.
• Stakeholder Engagement:
  • Collaborate with executives, department heads, and teams to align transformation efforts with business objectives.
  • Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.
• Change Management:
  • Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
  • Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations.
  • Monitor project progress, identify risks, and provide timely solutions.
  • Deliver training programs to educate employees on new processes and technologies.
  • Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
  • Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.
• Continuous Learning:
  • Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Qualifications

• Education: Bachelor’s or master’s in business or engineering
• Certifications: Certifications such as PMP, LEAN, Six Sigma, Change Management, Project Management, Finance - P&L Mgmt.
• Experience: Proven experience in business process transformation, automation, P&L management and change management.
• Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have.

Skills and experience

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Familiarity with automation tools and technologies.
• Must be customer focused and technology driven to deliver customer excellence.

Shift Timing - 1:30 PM to 10:30 PM IST
Location - Pune/Bangalore/Chennai/Hyderabad

“We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.”

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Description: Business Intelligence Manager

Position Summary

The Business Intelligence (BI) Manager is responsible for leading the strategy, development, and operational excellence of enterprise analytics, reporting, and AI-enabled insights. This role oversees BI platforms, data visualization, and analytical solutions—including the responsible application of AI and advanced analytics—to enable data-driven decision-making across the organization. The BI Manager partners with business leaders, data engineering, AI governance, and security teams to ensure insights are accurate, explainable, secure, and aligned with business priorities.

Key Responsibilities

Strategy & Leadership

• Define and execute the enterprise BI and analytics strategy, including AI-enabled insights, aligned to business objectives and data governance standards
• Lead, mentor, and develop a team of BI developers, analysts, and analytics engineers
• Establish prioritization frameworks for analytics and AI-driven use cases
• Serve as a trusted advisor to business and executive stakeholders on analytics and AI capabilities

Analytics, AI & Insights Delivery

• Oversee the design, development, and maintenance of dashboards, reports, predictive models, and AI-assisted analytics products
• Enable the use of AI for trend analysis, forecasting, anomaly detection, and insight generation using governed enterprise data
• Ensure consistent semantic models, metrics definitions, and explainable outputs across BI and AI solutions
• Partner with data science and data engineering teams to operationalize AI outputs into BI platforms and business workflows
• Drive adoption of AI-assisted self-service analytics while maintaining data quality, lineage, and control

Platforms & Technology

• Own BI and analytics platforms (e.g., Power BI, Tableau, Looker) and their integration with AI and cloud data platforms
• Support AI-enabled features such as natural language query, automated insights, and embedded copilots where appropriate
• Define standards for dashboard design, AI explainability, usability, accessibility, and performance
• Lead platform optimization, licensing strategy, and cost management across BI and AI tooling

AI Governance, Security & Responsible Use

• Ensure AI use of data complies with enterprise AI governance, security, privacy, and ethical standards
• Partner with security, risk, and compliance teams to enforce access controls, sensitivity labeling, and usage monitoring
• Support model transparency, bias awareness, and auditability for AI-derived insights
• Maintain documentation for AI use cases, assumptions, and limitations

Data Governance & Quality

• Enforce data governance, certification, and lifecycle management for BI and AI assets
• Establish data quality and AI output validation processes
• Maintain business glossaries, metric definitions, and AI-enabled analytics documentation
• Support audit, compliance, and regulatory requirements related to analytics and AI

Stakeholder Engagement & Value Realization

• Translate business questions into analytics and AI use cases with measurable outcomes
• Enable business teams through training on BI tools, AI-assisted analytics, and responsible usage
• Measure and report on analytics and AI value realization, adoption, and business impact

Required Qualifications

• Bachelor’s degree in information systems, Computer Science, Data Analytics, Business, or related field
• 7–10 years of experience in business intelligence, analytics, or data platforms
• 3+ years of experience leading BI or analytics teams
• Strong expertise in BI platforms (Power BI preferred) and enterprise data architectures
• Demonstrated understanding of AI-assisted analytics and advanced analytical techniques
• Proven experience partnering with senior business stakeholders
• Strong understanding of data governance, security, and compliance principles

Preferred Qualifications

• Experience in managed services, consulting, or multi-client environments
• Familiarity with cloud data platforms (e.g., Snowflake, Azure Synapse, BigQuery)
• Exposure to AI platforms, embedded analytics, or analytics copilots
• Knowledge of data cataloging, lineage, and governance tools (e.g., Microsoft Purview or equivalents)
• Experience operationalizing AI insights within enterprise reporting environments

Key Competencies

• Strategic analytics and AI thinking with operational execution
• People leadership and talent development
• Executive communication and stakeholder influence
• Data ethics, governance, and risk awareness
• Continuous improvement and innovation mindset

Success Measures

• Increased adoption of BI and AI-enabled insights across the enterprise
• Consistent, trusted, and explainable KPIs and AI outputs
• Improved time-to-insight and decision quality
• Strong governance, security, and audit outcomes
• Demonstrated business value from analytics and AI initiatives

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Role Summary

The Network Engineer is responsible for the implementation, and support of enterprise and data center–wide voice and data network solutions that align with Ensono’s architecture standards and business objectives. This role ensures stable, secure, and scalable network services for Ensono and its customers by developing, implementing, and maintaining network, security/threat, and voice solutions.

The Network Engineer works independently on complex assignments, collaborates with senior engineers and cross‑functional teams, and provides technical guidance and mentorship to less experienced team members.

Duties and Responsibilities

Technical Delivery & Operations

• Implement, and maintain enterprise and data center network solutions, including routing, switching, security, voice, and load‑balancing technologies.
• Manage, configure, and troubleshoot routing and switching devices across enterprise networks.
• Implement and maintain firewall solutions using Palo Alto and/or Check Point technologies, including policy configuration, NAT, VPNs, and platform upgrades.
• Configure, monitor, and optimize load balancers (F5, Citrix NetScaler, A10, or equivalent) to ensure high availability and performance.
• Participate in network upgrades, migrations, and new deployments.

Incident, Change & Problem Management

• Perform proactive network monitoring, incident response, and root cause analysis for escalated issues.
• Drive Major Incident (MI) calls end‑to‑end and ensure effective resolution and stakeholder communication.
• Participate in network‑related projects, change tickets, and trouble tickets.
• Assist in prioritization of network issues and provide frontline response to internal teams.

Engineering Standards & Documentation

• Develop and maintain network documentation, including diagrams, configurations, standards, and guidelines.
• Contribute to network and security capacity planning activities.
• Ensure compliance with Ensono security standards and industry best practices.

Collaboration & Customer Engagement

• Interact and consult with Ensono customers to gather solution requirements.
• Coordinate solutions with customers and internal stakeholders.
• Communicate project status effectively and support client satisfaction measurement.

Leadership, Ownership & Strategy

• Fully functional and self‑directed on assigned work.
• Own high‑complexity and moderate‑complexity assignments; provide oversight and review for low‑complexity work.
• Lead high‑priority technical initiatives or processes.
• Act as a product, technology, or domain Subject Matter Expert (SME) as required.
• Provide formal or informal mentorship to less experienced associates.
• Contribute to product and technology strategy (e.g., Cisco or security platforms), including:
• Input into product roadmaps and requirements
• Collaboration with engineering and delivery teams to align strategy with implementation and operational capabilities

Qualifications

Required

• Bachelor’s degree or equivalent relevant work experience.
• Strong knowledge of routing protocols (OSPF, BGP, EIGRP).
• Expertise in switching technologies (VLANs, STP, trunking, EtherChannel).
• Hands‑on experience with Cisco routing and switching technologies.
• Hands‑on experience with firewall technologies (Palo Alto and/or Check Point).
• Experience with load balancers such as F5, Citrix NetScaler, A10, or equivalent.
• Solid understanding of network security principles and best practices.
• Ability to work effectively in a fast‑paced, customer‑focused environment.

Preferred

• Advanced knowledge of routing, switching, and security policy design.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios).
• Relevant certifications or equivalent experience in one or more of the following:
• CCNA, CCNP, CCDP, CCIE
• Palo Alto (PCNSE)
• F5 Certification
• Check Point or other security certifications

Soft Skills

• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Strong documentation and reporting skills.
• Ability to mentor junior engineers and operate effectively within a team environment.
• Demonstrates a holistic perspective and adjusts priorities based on the broader business impact.

Shift Timing- 24*7 Rotational Shift 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Senior Application Developer - Workday Finance

JOB ROLE SUMMARY: This is the position placed in the organization for building and developing relationship in the finance function from IT. You will be responsible for working day-to-day with your finance stakeholders to drive strategy, roadmap, and plan to deliver priorities that meet the current and future business transformation needs. You will be working with the senior leadership in accounting/finance and IT so prior experience working at that level is highly desirable. You should understand finance & accounting operations, modeling, processes, and reporting to influence and drive strategic decisions. Additionally, the position requires hands-on experience in gathering requirements, designing, building, and testing in Workday and Adaptive financial system. You should have working experience in integrating technologies and Workday security & reporting. This role requires influential skills to drive changes resulting from either the process changes, additional functionalities, or system enhancements. You need to be current with the technology to help drive changes for business benefits in the form of productivity, simplification, and standardization. You will interface with business teams regarding business problems, issues, and opportunities in the context of business requirements throughout the delivery lifecycle. You will analyze business information, translates requirements into functional specifications and champions business needs while balancing priorities, capabilities, and constraints of business environments. Additionally, you are required to spearhead some large projects from finance so having experience, knowledge of building project plans, schedule, risk and must have demonstrated work experience in executing projects using agile or waterfall methodologies.

DUTIES AND RESPONSIBILITIES:

• Lead/drive meetings and cadence with the senior leadership in the finance and accounting team for strategic priorities, key business transformation initiative or roadmap discussions.
• Lead Workday and Adaptive projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity
• Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday and Adaptive Module.
• Interact/partner with the business to understand their needs and usage of Workday and Adaptive. Obtain and document all requirements for all setup and business processes, including all self-service aspects.
• Plan, design, configure, test, and deploy functionalities for all new release, enhancements, or break/fix
• Develop reports, calculated fields, validation rules, conditional routing, and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas.
• Configure financial model, attributes, dimensions, and user level access in Adaptive
• Integration Adaptive with other applications
• Execute the day-to-day activities of Workday and Adaptive advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
• Conduct testing of configuration and develop functional test plans, coordinate user acceptance testing, and guide the business users through the testing phase.
• Review and map Workday business processes.  Advise the business on system services available within the Workday and Adaptive applications.
• Maintain the integrity of the Workday and Adaptive environment while being flexible and nimble to the business.
• Manage multiple competing priorities simultaneously and result in complete and accurate outcomes within a timely manner.
• Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
• Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements.
• Provides well thought out and actionable recommendations.
• Identify and communicate findings to senior management and businesses
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration; may have supervisory responsibilities
• Accountable for functional workstream and/or project activities assigned by functional lead or supervisor
• Interaction with all workstreams including technical, reports, conversion, change management and project management
• Adapt existing methods, tools, and procedures to create solutions to deliver on client needs
• Analyze business requirements to determine configuration solutions, documentation of requirements, solutions and impacts, alternatives, and final decisions

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Workday Financials or Adaptive Certified / Pro is highly desired.  CPA is a plus.
• 5+ years of work experience in accounting or related function
• 6+ years of configuring experience in Workday Financials, PeopleSoft, or SAP Financials
• 3+ years of experience in budgeting and forecast processes
• 2+ years of configurating experience in Workday PSA
• Bachelor’s or master’s degree in accounting.

The degree in Computer Science is acceptable provided the candidate has prior work experience in leading & supporting finance/accounting operations and fully conversant with financial processes.

• Strong verbal and written communication, and analytical skills
• Experience with implementation, EIB, and conversion to Workday preferred
• Ability to manage Workday and Adaptive security access, groups, and roles
• Demonstrate experience in building project plans, owning & executing projects.

  Shift timings

  1:30 PM to 10:30 PM

  We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Job Description:  Data Analyst (Power BI, ServiceNow, Snowflake, Excel)

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Summary :
We are seeking a skilled Data Analyst with proven expertise in Power BI, ServiceNow, Snowflake, and Excel. The ideal candidate will be responsible for designing, developing, and maintaining dashboards and reports by integrating data from multiple sources, including Snowflake and ServiceNow. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable insights.

Job Responsibilities:

• Design, develop, and maintain interactive dashboards and reports using Power BI.
• Integrate and analyze data from multiple sources, including Snowflake, ServiceNow, and Excel.
• Collaborate with business stakeholders to gather requirements and translate them into effective data visualizations and reporting solutions.
• Ensure data accuracy, consistency, and integrity across all reporting platforms.
• Optimize data models and queries for performance and scalability.
• Provide ad-hoc analysis and support to various business units as needed.
• Document data sources, data models, and reporting processes for knowledge sharing and compliance.

Mandatory Skills

• Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related field.
• Proven experience in building dashboards and reports using Power BI.
• Hands-on experience with ServiceNow and Snowflake, including data extraction and integration.
• Strong proficiency in Excel, including advanced formulas, pivot tables, and data analysis tools.
• Experience working with large datasets and multiple data sources.
• Solid understanding of data modeling, ETL processes, and data warehousing concepts.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with other BI tools or programming languages (e.g., SQL, Python) is a plus.
• Knowledge of data governance, security, and compliance best practices.
• Experience in a hybrid cloud or enterprise IT environment.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us:

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Primary Responsibilities: 

• Acts as a client advocate and a point of escalations for client service delivery needs.
• Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
• Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. 
• Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
• Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
• Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
• Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. 
• Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
• Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
• Supports operational meetings focused on ITSM governance and SLA adherence.
• Tracks and reports moves, additions, and changes to client assets.
• Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• 2+ years of IT Service Management experience in a client-facing role
• Operational ability in diverse, large-scale, multi-platform, outsourced environments
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
• Willing to travel as required (e.g., client service reviews at client site)

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

ABOUT US 

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

 Job Summary

This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.

The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.

Job Responsibilities

Azure PaaS & Platform Operations

• Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
• Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
• Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
• Deploy, configure, and support Azure PaaS services including:
• Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
• Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
• Azure Service Bus, Event Hub, Logic Apps
• Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks

Networking, Security & Connectivity

• Design, implement, and troubleshoot Azure networking components, including:
• Network Security Groups (NSGs) as a primary operational responsibility
• Virtual Networks, subnets, custom DNS, and VNet peering
• User Defined Routes (UDRs) for specialized connectivity scenarios
• Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
• Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
• Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
• Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.

SQL Connectivity (Reduced Platform Ownership)

• Serve as a contributor for SQL connectivity enablement, including:
• NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
• Updating Azure SQL firewall rules when required
• Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
• Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.

Operations, Governance & Support

• Participate in incident response and on‑call rotation aligned to business‑critical production systems.
• Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
• Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
• Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
• Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
• Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
• Support audits, reviews, and compliance‑related requests when required.
• Mentor junior engineers and actively contribute to team knowledge sharing.

Mandatory Skills and Experience

• 5+ years’ experience supporting highly available, mission‑critical environments.
• 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
• Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
• Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
• Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
• Experience supporting production systems with strict access controls and formal change management.
• Ability to work effectively across a blended L1–L3 support model.
• Experience with automation and IaC tools such as Terraform and Azure DevOps.
• Scripting experience in PowerShell, Python, or Bash.
• Familiarity with ITIL processes (incident, problem, and change management).
• Excellent written and verbal communication skills with a strong customer‑service mindset.

Preferred / Beneficial Experience

• Experience supporting regulated or healthcare environments.
• Exposure to containers, AKS, or modern CI/CD practices.
• Azure Associate or Professional certifications (current or in progress).
• Prior participation in CABs and formal governance forums.

Personal Attributes

• Independent, accountable, and self‑
• Comfortable balancing operational support and engineering work.
• Strong sense of ownership and customer focus.
• Desire to continually improve systems, processes, and personal

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Title: HR Business Partner (7-9 Years Experience)

Location: Pune

Role Purpose:

• Partner with business leaders to drive people strategy aligned with organizational goals.
• Act as a strategic advisor on talent, workforce planning, and organizational effectiveness.

Key Responsibilities:

• Partner with functional leaders to understand business priorities and translate them into HR initiatives.
• Drive workforce planning, succession planning, and talent reviews to ensure leadership pipeline strength.
• Lead performance management processes, goal setting, and capability development initiatives.
• Analyze people metrics (attrition, engagement, productivity, diversity) and provide data-driven insights to leaders.
• Support organizational design, restructuring, and change management initiatives.
• Coach managers on employee relations, performance improvement, and team effectiveness.
• Drive employee engagement initiatives and action planning to improve engagement scores and retention.
• Collaborate with Talent Acquisition, L&D, and C&B teams to ensure integrated HR delivery.
• Ensure compliance with company policies and local labor regulations.

Impact Areas:

• Improve employee engagement and retention.
• Strengthen leadership capability and succession coverage.
• Enable high-performance culture aligned to business growth.
• Support transformation and change initiatives with minimal business disruption.

Qualifications & Experience:

• 7–9 years of progressive HR experience, with at least 5+ years in an HRBP or similar partnering role.
• Strong business acumen and ability to influence senior stakeholders.
• Experience in talent management, performance management, and employee relations.
• Proficiency in interpreting HR analytics and translating insights into action.
• Excellent stakeholder management, communication, and coaching skills.
• Bachelor’s/Master’s degree in HR, Business, or related field (MBA/PGDM preferred).

Role Purpose

The Head of the Global Capability Centre (GCC Lead) will build and scale DEPT®’s GCC into a high-performing, globally trusted delivery hub. They will lead strategy, capability development, organisational design, technical maturity, and operational excellence. The role requires deep experience running and scaling capability centres, strong technical leadership, and the ability to connect and align teams across Hexaware and DEPT® globally so they operate as one integrated unit.

Key Responsibilities

1. Strategic Leadership & Centre Growth

• Build long-term capability across engineering, QA, AI/data, PM/BA, and other technical and delivery disciplines.
• Define and execute the multi-year strategy to establish the GCC as a core global delivery hub for DEPT®.
• Lead the operating model, governance cadence, reporting structure, and performance framework for the GCC.
• Align GCC capacity and capability growth with global market demand and regional priorities.
• Represent the GCC as a senior DEPT® leader in global forums and leadership discussions.

2. Organisational Design & Leadership Structure

• Design and build the full organisational structure for the GCC, including hiring and developing craft leads, people managers, and operational roles.
• Lead all GCC teams directly, establishing a strong leadership spine and effective succession planning.
• Set clear goals, capability standards, performance metrics, and review rhythms for all GCC functions.
• Embed DEPT®’s culture, leadership expectations, and ways of working into the GCC environment.
• Partner with the EVP Technology to deliver the global AI mandate inside the GCC.
• Hold craft leads accountable for AI adoption, with targets for productivity, quality, and bench upskilling.

3. Technical Leadership & Capability Maturity

• Provide senior technical direction, ensuring the GCC consistently meets DEPT®’s engineering and delivery standards.
• Define and uphold the technical bar for hiring across engineering, QA, data, and related roles.
• Govern calibrations, technical assessments, and capability frameworks.
• Partner with global craft and delivery leaders to mature technical practices and introduce modern engineering approaches.
  
  
• Support the adoption of automation, QA acceleration, and emerging technologies including AI-assisted quality and productivity tooling.
• Drive 'Bench Value': Ensure staff in the strategic pool are actively upskilling or contributing to internal accelerators, so they remain 'hot' for assignment.

4. Hiring Quality, Talent Strategy & Workforce Planning

• Own GCC hiring quality end-to-end, ensuring strong sourcing, screening rigor and technical assessments. 
• Partner with Hexaware and DEPT® Talent Acquisition to build proactive talent pools and reduce reliance on reactive hiring.
• Monitor hiring velocity, rejection trends, skill distribution, and multi-market demand.
• Ensure effective onboarding, technical ramp-up, and integration into global delivery teams.
• Lead multi-year workforce planning aligned to DEPT®’s capability and market growth strategies.

5. Delivery Readiness & Operational Excellence

• Ensure the GCC reliably supports delivery across global regions, maintaining high-quality, predictable performance.
• Partner with Regional Resource Managers to maintain real-time visibility of talent availability, ensuring the 'Supply' side meets the 'Demand' forecast."
• Ensure 'Day 1 Assignability': Guarantee that bench resources are technically trained, culturally inducted, and administratively ready. 
• Identify delivery risks early and manage escalations collaboratively with Hexaware and DEPT® leadership.
• Strengthen cross-functional processes across TA, RM, IT, finance, operations, and people functions.
• Drive continuous improvement to elevate GCC delivery maturity and alignment with global delivery teams.
• Run the GCC as an extension of DEPT®'s regional delivery teams across EMEA and AMER, with shared craft ownership and regular working rhythms.
• Make the GCC easy for regional managers to access for resourcing and escalation, regardless of time zone.
• Earn trust through delivery proof points, transparent reporting, and visible presence in regional leadership forums.

6. Culture, Engagement & People Development

• Build an engaged, high-performance culture grounded in accountability, transparency, and growth.
• Establish communication rhythms, cultural integration initiatives, and leadership development programs.
• Partner with craft leads to create career pathways, skills development plans, and capability uplift initiatives.
• Mentor emerging leaders and support the ongoing development of India-based technical and delivery leadership.

Required Skills & Experience

Essential

• 12+ years of technology leadership, including 5+ years leading a GCC, delivery centre, or large-scale offshore hub (80–200+ people).
• Proven experience building and scaling teams, including designing organisational structures and hiring senior leadership.
• Strong engineering or technical delivery background (e.g., Engineering Manager, Architect, Technical Delivery Lead).
• Demonstrated ability to uplift technical maturity, improve delivery quality, and strengthen operational reliability.
• Experience managing in a matrix, integrated delivery model where teams support multiple markets and delivery outcomes depend on influence and alignment rather than direct control.
• Experience leading multi-disciplinary teams across engineering, QA, data, PM/BA, and operations.
• Strong stakeholder management and experience working with multi-client, multi-region delivery teams.
• Ability to operate and influence effectively in a partner-led model (e.g., DEPT® + Hexaware).

Preferred

• Previous experience in a digital agency or consulting environment is highly regarded, particularly within global or matrixed delivery structures.
• Familiarity with modern engineering practices, automation, cloud environments, and QA acceleration.
• Exposure to AI-assisted QA or productivity-enhancing engineering tools.

About the Role : 

We're looking for a Senior People Business Partner to serve as a strategic advisor to our senior business leaders. You'll shape people strategy, drive organisational effectiveness, and operate as a trusted partner across a cross-functional portfolio ,going well beyond traditional HR execution.

What you'll do :

• Partner with VP-level leaders on workforce planning, org design, and talent strategy

• Use AI-powered HR tools and people analytics to drive data-backed recommendations

• Own the full talent lifecycle: hiring, onboarding, performance, promotions, and exits

• Lead succession planning, high-potential programmes, and leadership development

• Manage complex ER matters, investigations, PIPs, exits - with empathy and legal rigour

• Ensure compliance with Indian labour law (POSH, EPF, Gratuity, DPDPA 2023, and more)

• Drive DEI initiatives, monitor representation metrics, and build equitable processes

• Lead change management for restructurings, growth scaling, and transformation programmes

• Build dashboards and present people-data narratives to leadership forums

What you bring :

• 10–12 years of progressive HR experience, with 8+ years as an HRBP

• Proven track record of strategic impact in fast-growth or technology-driven organisations

• Deep knowledge of Indian labour law and Maharashtra-specific regulations

• Hands-on experience with HRIS platforms (Workday, SuccessFactors, or equivalent)

• Experience with AI-enabled HR tools - talent intelligence, predictive analytics, skill mapping

• Strong ER track record: investigations, PIPs, and sensitive situations handled with discretion

• Excellent stakeholder management - influences without authority across seniority levels

• MBA / PGDM in HR or Organisational Behaviour preferred; Bachelor's required

Nice to have : 

• SHRM-SCP, SPHR, or equivalent certification

• Experience as ICC member or POSH-trained inquiry officer

• Exposure to org design frameworks (McKinsey 7-S, Galbraith Star Model)

• Knowledge of DPDPA 2023 HR data compliance requirements

About the Role : 

We're looking for a Senior People Business Partner to serve as a strategic advisor to our senior business leaders. You'll shape people strategy, drive organisational effectiveness, and operate as a trusted partner across a cross-functional portfolio ,going well beyond traditional HR execution.

What you'll do :

• Partner with VP-level leaders on workforce planning, org design, and talent strategy

• Use AI-powered HR tools and people analytics to drive data-backed recommendations

• Own the full talent lifecycle: hiring, onboarding, performance, promotions, and exits

• Lead succession planning, high-potential programmes, and leadership development

• Manage complex ER matters, investigations, PIPs, exits - with empathy and legal rigour

• Ensure compliance with Indian labour law (POSH, EPF, Gratuity, DPDPA 2023, and more)

• Drive DEI initiatives, monitor representation metrics, and build equitable processes

• Lead change management for restructurings, growth scaling, and transformation programmes

• Build dashboards and present people-data narratives to leadership forums

What you bring :

• 10–12 years of progressive HR experience, with 8+ years as an HRBP

• Proven track record of strategic impact in fast-growth or technology-driven organisations

• Deep knowledge of Indian labour law and Maharashtra-specific regulations

• Hands-on experience with HRIS platforms (Workday, SuccessFactors, or equivalent)

• Experience with AI-enabled HR tools - talent intelligence, predictive analytics, skill mapping

• Strong ER track record: investigations, PIPs, and sensitive situations handled with discretion

• Excellent stakeholder management - influences without authority across seniority levels

• MBA / PGDM in HR or Organisational Behaviour preferred; Bachelor's required

Nice to have : 

• SHRM-SCP, SPHR, or equivalent certification

• Experience as ICC member or POSH-trained inquiry officer

• Exposure to org design frameworks (McKinsey 7-S, Galbraith Star Model)

• Knowledge of DPDPA 2023 HR data compliance requirements

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

 Job Summary

We are looking for an enthusiastic and detail-oriented intern to join our Finance team and gain hands-on experience in Accounts Payable operations. This role will provide exposure to invoice processing, vendor management, and payment workflows within a fast-paced business environment.

Key Responsibilities

•          Process vendor invoices accurately and in compliance with company policies.

•          Assist with data entry and reconciliation of accounts payable records.

•          Work with cross-functional teams to resolve invoice discrepancies and obtain necessary approvals.

•          Help prepare monthly accounts payable reports and documentation.

•          Maintain files and records for audits or compliance purposes.

Required Qualifications

•          Bachelor’s degree in commerce, Master of Business Administration or currently pursuing studies in Finance, Accounting, Business Administration

•          Strong attention to detail and accuracy in data handling.

•          Working knowledge of MS Excel and MS Office applications.

•          Good communication and problem-solving skills.

Preferred Qualifications

•          Bachelor’s degree in commerce, Master of Business Administration or currently pursuing studies in Finance, Accounting, Business Administration

•          Strong attention to detail and accuracy in data handling.

•          Working knowledge of MS Excel and MS Office applications.

•          Good communication and problem-solving skills.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: 

Ensono is seeking a Senior Manager, Digital Experience & Web Platforms to lead our enterprise web strategy and drive the evolution of a modern, customer-centric digital ecosystem. This strategic leadership role owns the vision, architecture, and governance of Ensono’s web platforms, which serve as the foundation for our digital marketing, ABM, and customer engagement initiatives.

You will act as the technical and strategic owner of Ensono’s web presence, partnering closely with Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies to deliver scalable, secure, and highly personalized digital experiences across the B2B buyer journey.

Key Responsibilities

Platform Strategy & Architecture

• Own the strategic vision and technical roadmap for Ensono’s enterprise web platforms
• Evaluate, design, and implement modern CMS solutions (headless, hybrid, or traditional) that support scalability, performance, and innovation
• Establish architecture standards, development best practices, and governance frameworks to ensure consistency, quality, and security
• Design and maintain content models, taxonomies, metadata frameworks, and personalization-ready architectures

Website Personalization & Orchestration

• Develop digital experience strategies aligned to ABM and B2B buying journeys
• Lead the design of personalization frameworks leveraging behavioral, firmographic, and intent data
• Partner with marketing leadership to deliver persona-based and industry-specific experiences that drive engagement and conversion

Technical CMS & Integration Management

• Oversee day-to-day performance, uptime, and security of the enterprise CMS platform
• Manage integrations across CRM (Salesforce), marketing automation, CDPs, analytics, ABM platforms, and tag management systems
• Partner with Marketing Operations to ensure reliable tracking, attribution, and data flow across all digital touchpoints

SEO, Analytics & Optimization

• Embed technical SEO and GEO best practices across the platform, including Core Web Vitals, site architecture, schema markup and crawlability
• Build and maintain measurement frameworks and executive dashboards that track engagement, pipeline influence, and business impact
• Drive continuous improvement and tracking through A/B testing, experimentation, and data-driven optimization (GA4)

Strategy, Governance & Leadership

• Establish scalable content governance models, workflows, and approval processes
• Lead and mentor cross-functional teams including developers, designers, content teams, agencies, and vendors
• Build strong partnerships with IT, security, legal, and compliance to ensure adherence to enterprise and regulatory standards (GDPR, CCPA, accessibility)

Innovation & Industry Leadership

• Monitor emerging web, MarTech, and digital experience trends
• Evaluate and pilot AI-driven tools and capabilities that enhance personalization, productivity, and user experience
• Share thought leadership internally and externally to position Ensono as a digital experience leader

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• 8+ years of hands-on experience in web platform management and development, with at least 3 years in a leadership role
• Proven success architecting and managing enterprise-scale web platforms in B2B technology or complex business environments
• Deep expertise with modern CMS platforms (Adobe Experience Manager, Optimizely, Contentful, Sitecore, WordPress), including headless/composable architectures
• Strong understanding of MarTech ecosystems including CRM, marketing automation, CDPs, analytics, and ABM platforms
• Advanced knowledge of technical SEO and GEO, web analytics (GA4), conversion optimization, and experimentation methodologies
• Expert-level understanding of modern web technologies, APIs, integration patterns, and cloud-based infrastructure
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Data-driven, customer-obsessed mindset with a balance of strategic vision and practical execution

Bonus Qualifications

• Experience supporting account-based marketing (ABM) strategies and complex B2B buying journeys
• Familiarity with DevOps practices and CI/CD pipelines for web platforms
• Experience working within regulated or compliance-driven environments
• Demonstrated success leading digital transformation initiatives at scale

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Ensono is seeking an Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, improves, and maintains our Major Incident Management processes through collaborative engagement with all areas and levels of our support organisation. During business-impacting incidents, the MIM ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings. 

Job Description 

Some of the things you will be doing. 

- Managing critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. 

- Ensuring that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle. 

- Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management. 

- Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. 

- Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. 

Required Skills 

- Excellent verbal and written communication skills are required in all aspects of this role.  You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). 

- Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. 

- Ability to self-motivate, to identify and implement appropriate day to day actions with high-level direction and minimal guidance. 

- Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. 

- Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. 

- Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. 

- Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. 

Desired Skills 

- understanding of ITIL and Major Incident Management practices Strong. 

- Experience with automation and monitoring technologies. And familiar with Artificial Intelligence (AI) 

- Good understanding of infrastructure technologies and Data-center. 

- Understanding of Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage/database, and Mainframe Computers knowhow would be an added advantage 

- Friendly, outgoing, positive approach to daily work and interactions, and a creative approach to solving problems and driving results. 

Experience & Education 

- Demonstrable experience working in an operational area of IT, within a large or multi-client environment, in any of the following: 

• Primary/Senior/Lead technical support role, with 3 to 6 years of experience. 

• Graduate Degree Holder or Equivalent  

• Within a 24x7 Network Operations, Security Operations, or Customer Service Center 

• Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. 

• ITIL Foundation V3/V4 Certified 

Work Pattern 

This role operates and involves providing 24/7 support, working in night shifts, working on weekends and providing On-Call support is a must. 

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

 About the role and what you'll be doing: 

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution. 

What we are looking for

• Well versed in the hosting technology and outsourcing services landscape
• Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
• Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
• Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
• Experienced in planning and executing discovery and design workshops internally and at client sites
• Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
• Familiar with complex sales cycles and contracting process
• Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

• Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
• Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
• Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Push for higher value/value added services and solutions in line with Ensono's offerings
• Present technical solutions and business cases to a wide variety of internal and external audience
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
• Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
• Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
• Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
• Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
• Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
• Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
• Complete understanding of the sales process for complex technical solution selling including ITO deals
• Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
• Strong analytical and reasoning skills related to technical, contractual and financial issues
• Broad technical knowledge in data center, hosting, and hybrid cloud technologies
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
• Deep understanding of IT services outsourcing solutions
• Hybrid environment solutioning experience with the following:
  • Public cloud platforms (AWS, Azure, GCP, OCI)
  • Hypervisor Environments (VMware, Openshift) - Preferred
  • IBM Power (IBMi, AIX, Linux on Power)
• Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
• Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

• Strong presentation, communication, and influencing skills at a C-level
• Independent, Self-directed, Results oriented
• Strong empathy, self-awareness and interpersonal skills
• Business and customer-oriented player with strong team orientation
• Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

• 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
• Bachelor’s degree in Computer Science, Engineering or other technical disciplines
• Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Overview:
We are seeking a proactive intern to assist in setting up and maintaining project records in our Professional Services Automation (PSA) system. This role is ideal for someone interested in project administration and resource management systems.

Key Responsibilities:

• Support the creation of new projects in the PSA system, including entering key details such as budgets, timelines, billing and revenue recognition milestones etc.
• Verify project data for accuracy and completeness against the source documentation.
• Collaborate with Project Managers and Finance teams to collect required setup information.
• Assist in updating project milestones, billing rules, and status in the system.
• Help with regular quality checks and identify areas for process improvement.
• Produce basic reports from the PSA tool for management review.

Qualifications:

• Bachelor’s degree or Currently pursuing studies in Business Administration, Project Management, Information Systems, or a related field.
• Strong attention to detail and data accuracy.
• Proficient in MS Excel and other Office applications.
• Good communication skills and willingness to work with multiple stakeholders.
• Interest in learning project management tools and workflows (training provided).

Learning Opportunities:

• Gain hands-on experience with PSA tools in a business setting.
• Understand project lifecycle fundamentals and administrative requirements.
• Develop skills in cross-functional collaboration and process quality control.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

In this role, you will work closely with members of the Programmatic Team to successfully execute, manage, report and optimize programmatic campaigns on multiple platforms across the global Mediabrands.

Responsibilities

Campaign Implementation

• Manage the end-to-end process from brief through to set up, tagging and optimization to ensure report metrics are fully captured 
• Strategize and execute campaigns on our platform and ensure optimal delivery and performance 
• Analyze campaign data to develop insights and strategies for campaign optimization 
• Provide in-depth campaign insights and optimization recommendations for campaign improvement 
• Provide guidance to junior members of the team 
• Be creative: develop and share test and learn campaign optimization strategies to drive learnings and better campaign performance 
• Become a trusted advisor and expert within the programmatic trading field 
• Take an active role in developing broader programmatic strategic recommendations and best practices 
• Get the programmatic newest develop trends in global and local market to build new product and service package for local business 
• Be responsible for the client service and campaign management/operation to achieve the successful programmatic campaign delivery within KPI 
• Maintain good relationship with the partners including Media partners, DSP, Data partner, AD verification 

Strategy 

• Provide recommendations to your Client Services team for use in brief responses. 
• Present industry updates and campaign optimizations to 
• Working with Senior Campaign Manager and Programmatic to execute tests within the DSPs. 
• Update the industry benchmarks according to the Media Plans received. 

Required Skills & Experience

• 8 years professional experience in a related field with hands on end-to-end Programmatic ecosystem/campaign lifecycle and optimization experience along with Team handling capabilities
• Hands on experience and knowledge in programmatic trading • Deep understanding of DSPs/SSPs, RTB, ad exchanges, DMPs, audience targeting, Ad Verification Partners 
• Experience in campaign implementation, optimization and reporting, experience with response driven/demand generation campaigns 
• Understanding of the digital media ecosystem and technology including ad tagging and site analytics 
• Knowledge and passion for overall digital marketing crafts: digital display, digital branding, digital direct response, SEM, video & mobile 
• Must be able to work in a fast-paced environment - harvest vast amounts of information, news, data, and research and distil the most important/relevant information for your agency team and their clients 
• Well organized and capable of managing your time effectively 
• A good communicator with great listening and interpersonal skills 
• Motivated by working in a fast-paced environment where you are constantly learning and will have a career path in talent acquisition

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary:

 Selects, develops and evaluates staff to ensure efficient operation of the function. Responsible for directing and executing day-to-day operations. Oversees delivery of services or functions of the group in accordance with organizational objectives. Recommend and implement operational improvements. Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance.

Job Responsibilities:

• Leadership & Strategy:
• Lead the IT team responsible for the Workday application, providing direction, mentorship, and support.
• Develop and implement strategic plans for the Workday platform to align with business objectives.
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes.
• Project Management:
• Oversee the planning, execution, and delivery of Workday-related projects.
• Ensure projects are completed on time, within scope, and within budget.
• Manage stakeholder expectations and communicate project status effectively.
• Technical Expertise:
• Provide technical guidance and support for the Workday application, including configuration, integration, and troubleshooting.
• Stay updated on the latest Workday features and best practices to ensure the platform is utilized to its full potential.
• Coordinate with vendors and external partners to resolve issues and implement enhancements.
• Operational Excellence:
• Ensure the stability, security, and performance of the Workday application.
• Develop and enforce policies and procedures for system use and data management.
• Monitor system performance and implement improvements as needed.
• Team Development:
• Foster a collaborative and innovative team environment.
• Identify training and development opportunities for team members.
• Conduct performance reviews and provide constructive feedback.

Mandatory Skills

• Be able to work with the business team to document business requirements.

• Can analyze requirements to come up with design options by assessing impact on associated up-stream and down-stream systems, tools and processes.
• Work with the business and internal WD team to help decide on the optimal design.
• Be able to independently work on configuring/building the design in the system.
• Document design and build specifications.
• Can come up with the testing scenarios and requirements for testing.
• Have about 8-10+ years of hands-on experience in implementing Workday as a core WD expert in a global setup.
• Can work as a ‘go to’ in-house expert for providing technical solution to the HR team globally.  
• A strategic thinker to:
• Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes
• Be an innovator to promote process automation using WD and non-WD tools.
• Drive AI solution by working with WD vendor or internal AI team.
• Some experience on managing the delivery would be a plus
• Be a mentor to help team advance their technical skills.
• Strong communication and inter-personal skills.
• Have contributed on WD community is desirable skill. 

Preferred Skills:

• Workday certification(s).
• Experience with Workday integrations and reporting.
• Knowledge of HR processes and systems.

Shift Timing: 1:30 PM IST to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Job Title 

DevOps / Automation Engineer – Operations 

Location 

Pune/Chennai/Hyderabad/Bangalore 

Job Summary 

The DevOps / Automation Engineer – Operations focuses on automating and optimizing daytoday application and platform operations. This role is responsible for reducing manual effort, improving service reliability, and enabling consistent, lowrisk operational execution through automation. The engineer works closely with Application Support, Incident Management, and Platform teams to stabilize environments, accelerate recovery, and improve operational outcomes. 

Key Responsibilities 

Operational Automation 

• Automate routine and repetitive operational tasks including deployments, restarts, health checks, configuration updates, and data movement. 
• Build and maintain automation to support incident response, recovery, and operational runbooks. 
• Reduce manual intervention in production environments while maintaining control and auditability. 

Production Support Enablement 

• Partner with Application Support teams to improve operational supportability of applications. 
• Develop automation to speed incident triage, diagnostics, and resolution. 
• Support Major Incident and Problem Management efforts by providing tooling, data, and repeatable recovery procedures. 

Reliability & Stability Improvement 

• Identify operational pain points and failure patterns and automate preventive or corrective actions. 
• Improve system resilience by enabling safe restarts, automated failover steps, and standardized recovery procedures. 
• Support service stability initiatives by reducing operational errors and variability. 

Release & Change Support (OperationsLed) 

• Support production releases by enabling repeatable, automated deployment and rollback processes. 
• Work within changecontrolled environments to ensure automation complies with operational and governance requirements. 
• Improve release reliability and reduce changerelated incidents through operational automation. 

Monitoring & Observability Support 

• Integrate monitoring, logging, and alerting into operational automation workflows. 
• Create automated health checks and validation steps used during incidents and releases. 
• Support proactive operations by enabling alertdriven automation and operational dashboards. 

Documentation & Knowledge Enablement 

• Document automation solutions, operational runbooks, and standard operating procedures. 
• Ensure automation is usable and supportable by Application Support teams. 
• Participate in knowledge transfer and operational readiness activities. 

Required Qualifications 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent operational experience. 
• 3–6 years of experience in operations engineering, DevOps, or automation roles supporting production systems. 
• Strong experience automating operational tasks in production environments. 
• Proficiency in scripting or automation languages (e.g., Python, Shell, PowerShell). 
• Experience supporting application or infrastructure operations in a 24x7 environment. 
• Strong understanding of incident, problem, and change management concepts. 

Preferred Qualifications 

• Experience in managed services or ITILaligned operational environments. 
• Experience automating within changecontrolled and audited environments. 
• Familiarity with infrastructureascode and configuration management tools from an operational perspective. 
• Experience supporting cloud, hybrid, or legacy platforms in production. 
• Exposure to monitoring, logging, and alerting platforms used in operations. 
• ITIL Foundation or similar operational certifications. 

Key Skills & Competencies 

• Operationsfirst mindset with strong risk awareness 
• Strong troubleshooting and incident support skills 
• Ability to simplify complex operational processes 
• Strong collaboration with L1–L3 support teams 
• Clear documentation and communication skills 
• Comfortable working in highavailability, productioncritical environments 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Title: Senior Systems Engineer

Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt with ever-changing demands of tomorrow. 

About the role and what you'll be doing:

The Senior Systems Engineer plays a critical role in creating and maintaining the internal technology architecture. They must possess advanced technical knowledge and expertise in design and implementation to lead technology projects and define the strategic technology direction. Working with business management and IT staff, the Senior Systems Engineer identifies technology alternatives and provides solutions that meet business needs. They provide technical leadership on both small and large projects and possess the ability to understand technical issues, develop recommendations, and gain competency with IT processes. It is essential to note that this position requires being available for an on-call apart from regular working hours as per business requirement.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

• Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience 

• IT Industry Certifications are a plus (MCSE, VCP, CCNA, etc…) 

• Minimum 4 - 5 years of related IT Experience managing large enterprise environments, consisting of multiple global forests and complex GPO policies, RDS/Remote Access Administration, Citrix environments.

• Minimum of 4 - 5 years of experience managing Active Directory and Okta or equivalent Identity Management

• Minimum of 4 - 5 years of experience administering Office 365, Azure AD, AWS, Cloud and other Identity Managements solutions.

• Minimum 5 years of experience working with, and authoring scripts (preferred MS Powershell) focused on streamlining system administration, auditing, and reporting functions surrounding Microsoft Azure, Office 365, Active Directory, and Microsoft Exchange.

• Experience as technical lead in field of expertise 

• Experience implementing best-practice processes and procedures including ITIL 

• Experience leading small & large projects that require interaction with the business 

• Experience in environments with formal project management methodologies and practices 

Preferred Qualifications

Communications: 

• Document solutions, systems, and procedures 

• Consistently leads knowledge transfer efforts to other team members

• Identify and suggest process and/or procedure improvements 

• Deliver data insights in a format optimized for leadership decision-making

•  

• Delivers communication and measurable goals for assigned projects 

• Works effectively as an individual and as part of a team 

Issues Management and Resolution: 

·        Troubleshoot complex system, application, and hardware issues

·        Use external information to research and resolve issues when needed

·        Strong knowledge with regards to local policies, rights, and standards as well as having a solid grasp on how they come into play in the environment

·        Ability to manage multiple issues, priorities, and goals

·        Engages with external vendors to resolve issues as needed

·        Develop IT strategies to improve system management and response rate

 Administration: 

• Perform routine system maintenance in compliance with security standards.

• Tracking of configuration items

• Design, build and configure new hardware/software 

• Document and maintain security standards of various environments

• Perform installation and configuration of software including operating system, patches, and 3rd party products. 

Project Management: 

·        Drive completion of quality project deliverables, within time and budget 

·        Deliver projects for both IT and directly for the business 

·        Ensure quality control on all projects within area of responsibility

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Required Skills & Experience:

• Hands-on experience with .NET C# platforms.
• Experience with Azure cloud services and Azure DevOps (CI/CD, Test Plans, environment management).
• Experience designing, implementing, and automating non-UI tests for .NET C# applications and cloud-based systems.
• Experience with Behaviour driven design (BDD) Automation
• Experience with SQL
• Understanding of CI/CD practices and release management in .NET environments.
• Excellent analytical, problem-solving, and communication skills.

Desirables:

• Hands-on experience with MQ technologies
• Experience with AI / agentic workflows
• Experience with SpecFlow/Reqnroll and NUnit
• Experience with performance testing

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.

Key Responsibilities

Incident & Problem Management

• Own end‑to‑end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
• Actively participate in or lead Major Incident (MI) bridges.
• Perform RCA and implement permanent fixes.
• Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness

• Review and support production changes related to applications/middleware.
• Perform post‑change validation and production checkouts.
• Highlight risks related to Java versions, certificates, dependencies, and configurations.
• Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance

• Monitor application health, performance metrics, and system behavior.
• Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
• Improve monitoring dashboards, alerts, and observability coverage.
• Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

• Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
• Serve as the primary operational contact for assigned applications.
• Provide clear technical updates during incidents and changes.

Skills & Qualifications

Technical Skills

• Strong Java and .Net fundamentals and troubleshooting.
• Strong Unix/Linux and networking skills.
• Scripting (Shell/Python/PowerShell) – development & optimization.
• Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience in RCA, DR validation, and resilience operations.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ownership mindset and ability to handle high pressure issues.
• Clear communication with stakeholders at all levels.

Experience & Education

• 3–6 years in application support, production operations, or ARO.
• Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions

• Rotational shifts including nights/weekends/holidays.
• Fast-paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Application Developer – Commercial Application 

Job Description 
 

We are seeking a skilled Application Developer to join our Commercial Applications team, with a primary focus on supporting and enhancing DocuSign CLM (Contract Lifecycle Management). In this role, you will extend and optimize DocuSign CLM functionality, integrate it with other business platforms, and ensure it meets evolving enterprise needs. You will collaborate within a dynamic team environment and work independently to deliver high-impact solutions. 
 

Key Responsibilities 
 

• Administer, analyze, design, program, debug, test, and modify software enhancements to meet stakeholder requirements for platforms such as DocuSign CLM, GoTransverse, and ServicePath 

• Translate internal client requirements into robust application features and creative prototypes 

• Perform unit, integration, functional, and non-functional testing to ensure quality and reliability 

• Troubleshoot and debug applications, resolving issues efficiently 

• Evaluate existing applications to update and add new features, focusing on scalability and maintainability 

• Develop comprehensive technical documentation and handbooks to accurately represent application design and architecture 

• Maintain the security and integrity of application software, following enterprise security protocols 

• Collaborate with cross-functional teams and communicate effectively with stakeholders and leadership 

• Manage competing priorities and thrive in a fast-paced, evolving environment 

Qualifications 
 

Basic Requirements: 

• 3–6 years of professional experience in application and software development 

• 3–6 years of hands-on coding experience in languages such as Python, C#, JSON, Java, SQL, XML, HTML, CSS, etc. 

• Bachelor’s degree in computer science, Information Technology, or a related field 

• Experience working in a global team setting and for a US-based company 

• Excellent verbal and written communication skills 

• Ability to understand commercial business processes and customizations related to billing, including CPQ (ServicePath), Salesforce, Workday, and DocuSign CLM 

• Working knowledge of the Quote-to-Cash process and application development lifecycle 

• Experience with API integrations for enterprise systems; demonstrated ability to write Web Services (RESTful, SOAP) and fault-tolerant code 

• Experience in both waterfall and agile development frameworks 

• Strong problem-solving, critical thinking, and analytical skills 

Preferred Skills and Experience 

• 3–6 years hands-on experience supporting DocuSign CLM is a plus 

• Advanced working knowledge of DocuSign CLM+, DocuSign IAM, or DocuSign Navigator 

• Excellent time management and organizational skills 

• Experience with complex billing structures (e.g., consumption/usage-based billing models) 

• Keen attention to detail and strong interpersonal skills 

• Project management experience is a plus 

• Familiarity with generic AI platforms (e.g., Azure AI, Gemini) is a plus 

• Ability to adapt to new technologies and drive continuous improvement 

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

JOB TITLE

Senior Mainframe Systems Programmer – zOS and ISV

Position Summary

Provide premium zOS system programming support and services to Ensono mainframe clients.

The successful candidate will perform mainframe zOS operating System upgrades (V2.5 and V3.1) using SMPE and zOSMF workflows, ISV product upgrades/maintenance apply for zOS compatibility to support our customers’ mainframe environments and ensure contractual obligations are met. The individual will need to work with vendor personnel to achieve timely upgrades of zOS, ISV products before end of support.

JOB DESCRIPTION

As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger. We are looking for passionate and self-motivated candidates to apply for our Senior/ Expert Mainframe Systems Programmer open position!

This position is a full-time, entry level job role. We prefer candidates be located within Bangalore or Chennai or Pune.

Job Duties AND RESPONSIBILITIES

Perform standard system programming activities like configuration, installation & maintenance using SMP/E, and vendor software installations in the mainframe environment.

Support other team: storage management, performance tuning, capacity planning, security, networking, and operating procedures from zOS perspective.

Work with Mainframe System Programmers staff across tracks to enhance the mainframe environment.

Participate in software(ISVs and zOS) deployments and various support functions as defined by the department manager.

Possess interpersonal skills needed to foster good relations with business and development users.

Assist team members to solve problems, make innovative improvements and make decisions.

Identify and implement system and process improvements in the z/OS environment Work with

application support teams and other internal customers to facilitate business initiatives.

Review and Approve documentation of system software products including usage instructions, configuration notes, test plans, details of customizations necessary for our environment, as well as process and procedure guides.

• Mandatory Skills:
• Expertise in performing SMP/E and Non-SMPE Installation of ISV products)
• Operating system z/OS upgrades workflow execution.
• JES3/JES2 initialization
• Sysplex and config management(good to have)
• Fluent in JCL and IBM Utilities (IEBGENER/IEBCOPY/AMASPZAP/DFDSS)
• ISPF/TSO and other basic
• Basic knowledge of REXX/CLIST
• Designing project plan(upgrades, maintenance, decom) with task list for all stakeholders and communicating the timelines with delivery and customer.
• Formulate roadmaps with all pre-requisites to achieve an project completion.
• Technically guide a team of highly motivated system programmers with technical working sessions.
• MIPS Optimization.
• Product Migration on z/OS.

Required Skills

• 8+ years of professional work experience as a Mainframe System Programmer in zOS & ISVs.
• Possess the drive and self-motivation to sharpen current skills while also learning something new
• Intermediate proficiency in MS Office (Excel, PowerPoint, Project, and Word) or MAC equivalent products
• Possess a conceptual or practical understanding of or have a willingness to learn various technologies including but not limited to Mainframe, Open Systems, Networking, etc.
• Strong focus on efficiency, performance, and cost optimization across the enterprise mainframe environment.
• Hands-on experience with MIPS optimization initiatives, including CPU, workload, and capacity tuning.
• Proven exposure to optimization programs working with cross-functional teams (Production Control/Batch, DB, MQ, Storage, HW/SW, Capacity, and Application teams).
• Ability to use data-driven insights and performance metrics to improve mainframe consumption, billing, and cost transparency.
• Working knowledge of product migrations and their impact from an optimization perspective.
• Experience contributing to technical optimization strategies with measurable outcomes.
• Strong mindset for continuous improvement, innovation, and operational excellence in mainframe optimization.

QUALIFICATIONS

Desired candidates will have a degree and/or equivalent experience.

Mainframe Certifications / Badges is an added advantage.

ADDITIONAL INFORMATION

The incumbent of this position will report to the Mainframe Optimize / Mainframe Academy Leader.

Specific needs may vary based on business necessity. The qualifications and responsibilities outlined should be used as guidance regarding required and preferred skills.

Our Values

Whether providing unprecedented solutions for clients or collaborating with each other to make unexpected connections, our teams are to exhibit these core values across every endeavor:

Honesty - We’re transparent and accountable

Reliability - We deliver on our promises

Collaboration - We thrive as a team

Curiosity - We relentlessly innovate on behalf of our clients

Passion - We love what we do and share our enthusiasm

Shift Timing- 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Job Description: AMS Innovation and CONTINOUS IMPROVEMENT Lead

About Ensono

Ensono, Inc is a Delaware corporation incorporated in 2015 and located in Downers Grove, Illinois. Ensono, Inc provides infrastructure management services that help clients address their current needs, while engineering IT solutions for the ever-changing demands of tomorrow. From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. Our infrastructure management services increase security and performance while reducing total cost of ownership by an average of 15 percent. Ensono, Inc has more than 46 years of experience managing business complexity, distinguishing us from our competitors. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today. We adapt to and work seamlessly within our clients' culture and value the expertise of their employees. Our collaborative approach to meeting our clients' challenges keeps them with us for an average of 10 years.  We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. We are headquartered in Downers Grove, Illinois and currently have 2,100 associates.

Job Summary

The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for driving operational excellence, continuous improvement, and innovation across L1 and L2 Production Support teams within Application Managed Services (AMS).

The role focuses on reducing operational noise, improving SLA adherence, accelerating resolution times, enabling shift‑left, and embedding automation and standardization into day‑to‑day L1/L2 operations. This is a run‑focused role, ensuring improvements translate into measurable outcomes on the production floor.

Job Responsibilities

• Operational Improvement:
• Develop and execute strategic improvement initiatives to drive business growth and operational efficiency.
• Collaborate with cross-functional teams to identify process improvements and innovative solutions.
• Champion & drive identification and adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
• Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions
• Process and Governance:
• Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement and waste reduction.
• Embed ITIL/ITSM best practices into AMS delivery.
• Conduct regular service reviews, operational reviews, and CSI workshops.
• Define and track KPIs such as SLA compliance, MTTR, incident backlog, automation coverage.
• Support audits, compliance, and risk management requirements.
• Stakeholder Engagement:
• Collaborate with application teams, engineering, Development, DevOps, and business stakeholders.
• Coach and mentor L1/L2 support teams on innovation mindset and problem‑solving.
• Work with transition teams during KT, onboarding, and steady‑state operations.
• Act as a customer‑facing leader for service improvement discussions..
• Change Management:
• Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
• Manage partnership with stakeholders for optimization solution discovery, implementation, deployment and digital operations.
• Monitor project progress, identify risks, and provide timely solutions.
• Deliver training programs to educate employees on new processes and technologies.
• Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
• Continuous Learning:
• Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Mandatory Skills and experience

Technical & Functional

• 10–12+ years of experience in AMS / Production Support (L1/L2).
• Strong understanding of application support models, preferably across multiple technologies.
• Certified in Lean / Six Sigma (Green Belt or above)
• Hands‑on experience with ITSM tools (ServiceNow or equivalent).
• Experience driving automation, monitoring, and observability improvements.
• Strong knowledge of incident/problem management and RCA techniques.

Innovation & Improvement

• Proven experience leading continuous improvement or CSI initiatives.
• Exposure to automation frameworks, scripting, or AIOps is a plus.
• Experience in process optimization, standardization, and cost reduction initiatives using improvement frameworks like Lean, Six Sigma.

Certifications (Preferred)

• ITIL v3 / ITIL 4
• Agile / DevOps certification (preferred)

Soft Skills

• Strong leadership, stakeholder management, and communication skills.
• Ability to influence without authority and drive change across teams.
• Customer‑centric mindset with focus on business outcomes.
• Analytical and problem-solving ability using data and experience.

Shift Timing- 1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Senior Network Automation Engineer

Experience: 8+ years (6+ years Network Operations,4+ years Network Automation & SRE)

 About Us.

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Role
The Senior Network Automation Engineer is responsible for designing, operating, and automating enterprise and data‑center network solutions to ensure high availability, reliability, and performance for Ensono’s clients. This role combines deep network engineering expertise with Site Reliability Engineering (SRE) practices to reduce manual work, improve resiliency, and meet service level objectives.

 Job Responsibilities
Design, develop, and maintain network automation using Ansible
Automate provisioning, configuration, and operational tasks across enterprise and cloud networks
Integrate automation with ITSM tools (e.g., ServiceNow) and databases (e.g.: SnowFlake)
Collaborate with clients, service owners, and engineering teams to deliver reliable solutions

Mandatory  Skills & Experience:
Strong understanding of Site Reliability Engineering (SRE) principles
6+ years of experience in network operations (routing, switching, TCP/IP)
4+ years of hands‑on network automation experience in production environments
Expertise with Cisco routing and switching, F5 load balancing, Palo Alto Firewalls
Strong coding/scripting skills using Ansible
Experience with monitoring, logging, and alerting tools

Experience with Python, Ansible
Experience with ServiceNow
Experience with SnowFlake database

Good to have Skills :

Strong Linux and cross‑domain troubleshooting skills
Relevant certifications (CCNP,PCNSE)

Shift Timing-1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Systems Programmer, Hardware Configuration - Senior Solution Delivery Architect, MF Hardware

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. 

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION 

Position Summary  

As the Senior Solution Delivery Architect, you will be responsible for configuration of mainframe hardware equipment such as HCD, IOGEN and IOCP.  During new client migrations, you will be the point person for configuring client environments within Ensono data centers to mimic existing client environment. You will serve as an escalation point for mainframe hardware issues such as failed Tape Drives, offline devices, and Call Home.  You will be responsible for coordinating and applying hardware MES’s.  To support hardware lifecycle activities, you will be responsible for upgrading existing client’s hardware including Mainframe CPU’s, DASD and Tape. 

What You Will Do:

• Define (GEN) mainframe equipment to be connected to Mainframe CPU
• Support existing mainframe equipment for functionality, break/fix, and upgrades
• Evaluate client systems for migrating into Ensono data centers
• Evaluate proposed solutions for supportability

What You Will Need:

• 7 years experience working within a z/OS environment supporting Tape, DASD, CPU, and other mainframe hardware equipment. 
• Experience creating HCD and IOCP for zOS, zVM, and zVSE in a complex, geographically dispersed multi data center environment. 
• Be able to support multiple client hardware upgrades and data center migrations. 
• Senior level familiarity with Z Series HMC and support element.  
• Ability to lead new customer hardware migrations and current client hardware upgrades with little direction.  
• Above average understanding of the network connectivity requirements for the mainframe, DASD and Tape subsystem HMCs. 
• Ability to interact with account management and project managers. 
• Experience interacting with vendors and geographically disperse Data Center support staff and implementation teams. 
• Strong analytical, problem definition, and problem resolution skills. 
• Able to follow multiple ITSM processes and procedures.  Good familiarity with Excel, Visio and MS Project or their equivalent. 
• Ability to evaluate proposed architecture for supportability prior to sharing with clients. 
• The successful candidate will be able to design hardware solutions to meet client and business requirements. 
• Above average knowledge of the z/OS operating system.  
• Familiarity with tape and DASD replication methodologies for various mainframe vendors. 
• Build and maintain mainframe DR configurations for multiple clients at multiple different Recovery Facilities. 
• Participate in Disaster Recovery Tests. 
• Familiarity with data encryption technologies on the mainframe. 
• Familiarity with Putty. 
• Ability to mentor and train Jr. Hardware Configuration team members 
• Knowledge of z/VM or z/Linux considered a plus. 

Why Ensono? 

Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.  

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.  

• Automation & Configuration
• Ansible for configuration management, deployment, and orchestration
• Scripting & Development
• Python for automation, tooling, and operational scripts
• Database
• Strong ability to write and optimize SQL queries for reporting, troubleshooting, and operational support

• Infrastructure and application operations support across environments
• Backup and recovery management:
• Understanding of backup strategies, retention policies, and restore procedures
• Hands-on experience with Commvault or Veritas NetBackup is a strong advantage
• Monitoring, troubleshooting, and incident resolution
• Support operational readiness, system reliability, and performance tuning
• Collaborate with infrastructure, application, and security teams to ensure operational stability
• Experience with Aptare Backup Reporting and Analytics to monitor backup performance, capacity utilization, SLA compliance, and trend analysis.
• Ability to develop, customize, and maintain Aptare reports and dashboards using SQL to support operational, audit, and management reporting.

• Power BI
• Creating dashboards and reports for operational metrics, capacity, and performance insights
• Experience working in hybrid or cloud environments (Azure/AWS preferred)

• Strong problem-solving and analytical skills
• Ability to automate repetitive operational tasks
• Good communication skills and ability to work with cross-functional teams
• Operational mindset with a focus on reliability, resilience, and continuous improvement

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

• Ownership of recruiting pipelines for various hiring needs of the company like operations, service and tech talent - ranging from junior to senior roles
• Authentically engage candidates to understand their wants and needs, while demonstrating company values
• Deliver a thoughtful and streamlined candidate experience, where candidates feel valued, inspired, and motivated to work for Zocdoc
• Building and fostering relationships with internal stakeholders, partnering together to create smart sourcing and recruitment strategies
• Keeping our ATS current, leveraging data and reporting to validate, and iterate the process
• Source candidates! You know how competitive this industry is, and realize that sourcing is an incredibly important driver in attracting the best talent

• The mentality of an entrepreneur and a strong bias to action. You’re excited to help author our destiny and aren’t afraid to fail, learn, and challenge conventions
• Passion for process and tracking, and the ability to optimize your work and smartly prioritize your time
• A minimum of 1 to 4 years of work experience as a recruiter/sourcer
• Strong analytical reasoning skills, attention to detail, and sharp focus
• Excellent verbal and written communication skills
• A niche to comprehend the fundamental nature of the jobs and their requirements
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure

• A competitive compensation package
• Amazing perks – think catered lunch every day, Ping Pong, etc.