About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

About the Role: 

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

What You’ll Do: 

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.

• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.

• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.

• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.

• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.

• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.

• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.

• Ensure protection and security of all confidential information through proper controls and discretion.

• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.

• Maintain employee files ensuring accuracy, organization, and compliance.

• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Who You Are:

• 1-3+ years of HR administrative support experience

• 1+ years Workday HR experience

• 1+ years with a ticketing service tool (Jira preferred)

• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly

• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA

• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)

• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment

• A strong problem-solver with a proactive approach to challenges, able to work independently.

So, what’s the role all about?

 The Resource Manager Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

RM will be the go-to person for all resource requirements under the CXone professional services (PS) team. This will involve close liaison with PS Directors (Dir.), Client Services Managers (CSM), Project Managers (PM), professional services engineers (PSE), Project leads and daily involvement in the scheduling and assignment of resources to bid efforts.

How will you make an impact?

•  Completes resource operational requirements by scheduling and assigning employees following up on work results
• Maintain and keep the database updated with qualification, skillsets, and experience of each resource in the team.
• Provide up-to-date information on all resources, particularly availability.
• Ability to forecast the workload and take pro-active steps.
• Where immediate deployment is required, ensure that any risk is mitigated.
• Understand and resolve the resource requirement.
• Schedule periodic meeting with project managers to discuss future opportunities.
• Handle and resolve the schedule clashes and conflicts.
• Maintains resource staff job results by counseling and disciplining employees; planning, monitoring
• Align resources based on skill set, market and products, country, region, customer and recommend areas of development for the team
• Provide regular and ad hoc management information and reports as required and availability.
• Should be flexible to work in America’s 5:30 PM to 2:30 AM IST shift.
• Maintains professional knowledge by attending educational workshops.
• Recommend to management the educational programs beneficial for resource skill development by studying and assessing benefit needs and trends to cultivate the team for their career progression.
• Recommend process improvements for Resource Management
• Work closely with project managers and lead engineers to help remove roadblocks and bottlenecks.

Have you got what it takes? 

         2+ years of IT resource/project management experience within a software development environment

• Experience driving and being accountable for successful project delivery within a matrix organization
• Expert knowledge of MS Project, with particular emphasis on resource planning/tracking
• Good Command of Excel, PowerPoint, Visio
• Experience working in multi-cultural environments and multi-national organizations
• Understanding of an internal scheduling function is an advantage
• Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing.
• Self-starter, able to manage a changing workload
• Ability to work under pressure and able to calmly priorities conflicting demands
• Professional and able to handle discussions with senior, experienced professionals
• Good communication skills, aware of the importance of updating interested parties efficiently and effectively
• Attention to details and able to manage data accurately
• Working knowledge of basic software development methodologies such as Waterfall and Agile/Scrum is Plus
• Good working knowledge of SDLC, AGILE or other software project management methodologies
• Proficient in AI-driven Process Automation
• Skilled in resource Capacity Planning and Optimization
• Experienced in resource Forecasting and Modelling

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID -  10460
Reporting into: Tech Manager, Professional Services, CX
Role Type: Individual Contributor