Essential Duties & Responsibilities

• Design, develop, and maintain a modular Python application (Flask API, Celery workers)
• Write and maintain system-level Bash scripts for OS lifecycle management - network configuration, disk/storage operations, kernel updates, and deb package management
• Develop and support the web UI built with vanilla JavaScript
• Troubleshoot and debug issues across the full stack - from API endpoints and DB queries down to system logs.
• Participate in code reviews, maintain test coverage (pytest)
• Collaborate with cross-functional teams to integrate with cloud services via REST APIs and Apache Thrift
• Set up, configure, and manage personal development environments on VMware virtual machines

Experience, Skills, and Competencies

• 2–4 years of professional software development experience
• Strong Python skills: OOP, modular architecture, Flask, Pydantic, Celery (Redis broker), APScheduler
• Solid Linux/Ubuntu fundamentals: Bash scripting, systemd, package management (apt/deb), networking, file systems
• Experience with MongoDB (pymongo) - schema design, queries, aggregations; familiarity with Redis as cache and message broker
• Experience designing and implementing REST APIs with Flask; understanding of authentication (JWT)
• Proficiency in frontend basics: HTML, CSS, JavaScript, AJAX, DOM manipulation; experience with jQuery and Bootstrap
• Day-to-day use of Git, Docker (for testing and builds), and CI/CD pipelines (Jenkins)
• Understanding of concurrent programming principles (Celery task queues, Twisted, APScheduler)

Nice To Have

• Experience with storage and virtualization technologies - ZFS, iSCSI, libvirt/KVM
• Experience with custom software packaging (Poetry, Gulp)
• Familiarity with feature flags (LaunchDarkly), SonarQube, Artifactory
• Basic knowledge of Go for maintaining and extending auxiliary service components
• Experience of building services in public clouds (AWS)

Welcome

• Prior experience with C/C++ - helps with understanding low-level system internals, storage drivers, and performance-critical code
• Team spirit, strong problem-solving skills
• B1+ English level
• BSc in Computer Science, Engineering, or a relevant field

Are you curious, excited by experimentation and always looking for a better way of doing things?

• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to be a key member of our automation team?

If so, we would love to connect and collaborate!

We want to hire ambitious, and value-adding talent into Modulr, one of the fastest growing payments businesses in the UK and Europe. Modulr is experiencing significant growth, and in this role you will work in a cross-functional team who are asked to solve a problem, rather than be handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have great opportunities to work on challenging problems.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.
We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.
Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

Modulr values
•Building the extraordinary; going that extra mile.
•Owning the opportunity; be passionate and proud of the time you invest.
•Move at pace; reach goals faster whilst supported on your career journey.
•Achieve it together, working collaboratively and being a Modulite.

The Team
At Modulr we are focused on building autonomous squads that are focused on working in the best possible way. We operate in a tribes and squad model with each area focused on a particular growth area. Each squad is small and cross-functional. We have big ambitions and have many interesting challenges ahead. Our strategy is to provide our customers with seamless connectivity into payment schemes both domestically and overseas no matter where they're based.
Specific duties
Depending on the project, you will need to be comfortable doing the following:
•Delivery of enhancements and configuration changes; understanding requirements, coding, testing and implementing these to broaden the usage of Salesforce.
•Supporting, maintaining and improving the working of existing Salesforce environment for optimal functionality.
•Creating and maintaining integrations with other applications and systems using web services and APIs.
•Ensuring compliance with security and development standards of Salesforce.
•Develop and maintain custom solutions on the Salesforce platform using Apex, flows and other technologies.
•Work collaboratively with technical teams to deliver business requirements.
•Develop and maintain Salesforce integrations and third-party applications.
•Participate in code reviews to ensure that the best practices for the existing and new Salesforce solutions are implemented.
•Stay updated with new Salesforce features & functionalities and recommend best practices to enhance the existing Salesforce implementations.

About you
•Proficient understanding of CRM administration/customisation, including Salesforce lightning framework, Salesforce Sales cloud and Salesforce Community cloud.
•Practical knowledge of automation with AI tools in the CRM space. E.g., Agentforce
•5-8 years’ experience of Apex, LWC, Aura, flows, DevOps and continuous integration/deployment (CI/CD) processes.
•In depth understanding of Salesforce data model, including standard and custom objects, relationships and fields.
•Salesforce certifications like Platform Developer I or II, App Builder, Administrator, JavaScript.
•Experience in a Robust communication skills to work in a fast-paced environment.
•Knowledge of HTML, CSS, JavaScript and jQuery.

ModInclusion
At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.

So, what’s the role all about?

As a Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.

How will you make an impact?

• As a billable and customer-facing role, this position has significant financial impact on CXone:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.​

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​​

Have you got what it takes?

• 2-4 yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson.
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications.
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10552
Reporting into: Tech Manager, Professional Services
Role Type: Individual Contributor

About Anchanto

Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across 14+ countries. Through its award-winning SaaS products and solutions, Anchanto enables eCommerce Brands, Retailers, Online Sellers, SMEs, 3PLs, eCommerce enablers/Distributors manage & run highly successful end-to-end eCommerce operations across Asia Pacific.

With the philosophy of making ‘multichannel selling and eCommerce logistics’ simple for everyone, Anchanto was founded by Mr. Vaibhav Dabhade in June 2011. Today, 7200+ businesses run highly successful eCommerce operations through the Anchanto platform. Our customer base comprises global players such as L'Oréal, Luxasia, DKSH Asia, Asendia, Pos Malaysia, DHL eCommerce, MYDIN, Jay Gee, Telkom Indonesia, and many more.

Anchanto operates from its offices and teams across Singapore, India, Malaysia, Indonesia, Philippines and Australia. We continue to grow multi-fold month-on-month, with our growing customer base managing 58+ million SKUs & 102+ million product listings, and processing 31+ million orders worth a Gross Merchandise Value (GMV) of 1.27+ Billion. 

Job Description

Key Accountabilities/Responsibilities  

• Design, develop, troubleshoot and debug software programs for SaaS products in Ruby on  Rails 
• Contribute at individual level in coding and development of modules (Yes, you will be hands  on coding at Anchanto), module level integrations, API integrations, supporting integration  with customer systems, integration with third party apps / platforms
• Responsible to build systems for continuous delivery
• Translate business problems to technical problems and designing the solution • Troubleshoot issues and tickets from end users
• Monitor and support Systems and Batch processes
• Leading, Mentoring and Motivating team
• Write maintainable, scalable, simple, clean and efficient code
• Follow coding standards, unit-testing, code reviews and version control
• Work in agile development life cycle, attend daily Scrum 
• Follow release cycles and commitment to deadlines 
• Continuous updation of the design and implementation in the technical specification  document 
• Working closely with the development manager & extending full support in achieving the  common goal in the best interest of the project and the Company 
• Providing regular and precise status updates on the development owned, taking steps to  identify risks and devise mitigation plans
• Continually look for opportunities to improve coding, module structure, response time of the queries

Required Skills 

• Ability to work in a fast paced, growth mode start-up environment. Ready to roll sleeves do what-ever-needs-to-be-done attitude, hands-on approach to lead by example and  showcasing the sense of ownership 
• Minimum 3 years of hands-on development experience with Ruby and Ruby on Rails • Hands-on experience with RSpec, Cucumber and other Ruby testing tools. Sound knowledge  of RSpec is must to have 
• Sound knowledge of MySQL is a must to have. Candidates with high skill of writing SQL will  be preferred 
• Knowledge of PostgreSQL is additional bonus 
• Should have good working knowledge to write Stored Procedures 
• Should have experience with Performance Tuning and Optimization using monitoring and  troubleshooting tools 
• Should have working experience with Nginx, Phusion Passenger

Anchanto Job Description 

• Proficiency with code versioning tools such as Git, Github, SVN. Working experience with  Github will be preferred. 
• JSON and XML knowledge is must to have. 
• Should have very good knowledge of Unix commands. 
• Good understanding of front-end technologies such as JavaScript, HTML, CSS and JQuery .