About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Global IT Operations Team

The Global IT Operations team is spread across the United States, Canada, and the Czech Republic. We take care of the company’s business applications and End-user infrastructure, supporting around 700 employees and contractors. The team is led from Prague, Czech Republic.

About the Role

• Monitoring and maintaining IT systems and services all around the world (9 offices)
• Resolving help desk escalations (MacOS, Windows)
• Solving everyday users’ and technical issues within the offices
• Managing and maintaining company HW and SW tools, management of company technical equipment, keeping records, and arranging maintenance
• Training employees
• Creating technical documentation and other non-technical manuals
• Vendor management and communication with suppliers
• Automating and innovating internal processes

What You'll Bring to Us:

• Very good overview and interest in the IT field, including audio/video
• Experience with everyday communication with clients (internal/external)
• Knowledge of TCP/IP and network management will be considered a great advantage
• Proactive customer-oriented approach to people from both technical and non-technical departments
• Experience with below listed systems on the administrator level:
  • Google Workspace
  • Okta or similar SSO solutions
  • Atlassian (Jira/Confluence)
  • MDM (Kandji/Workspace One or similar)
  • Communication platforms (Slack, Google Meet, Zoom, etc.)
  • Security software and password manager

• Advanced knowledge of OS Windows and Mac OS; knowledge of Linux/Unix is an advantage
• Good time management, ability to meet deadlines and finish assigned projects, and analytical thinking
• Interest in simplifying and automating tasks
• Ability to work independently, but be a team player
• Experience with programming languages is an advantage
• Fluency in English for everyday communication with colleagues and suppliers; good knowledge of the Czech language is preferable, but is not obligatory
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Multisport card
• Maternity and Parental Benefit
• Internal tech talks, Udemy courses and workshops 
• Meetups & conferences
• Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill 
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

Are you a hospitality-minded professional who thrives on creating seamless experiences? We are looking for a Workplace Experience Lead to be the heartbeat of our Prague office—ensuring our space is inspiring, our operations are airtight, and our culture is thriving.

The Role at a Glance

You’ll own the "Office Experience." From the moment a candidate walks through the door to the way our global teams interact, you are the person who makes it all happen. This role is a blend of facilities management, employee engagement, and operational strategy. You’ll lead and optimize the workplace environment by overseeing day-to-day operations, managing vendors and facilities, driving employee experience initiatives, and ensuring a high standard of service across the office. This includes front desk responsibilities, office supplies and refreshments, maintenance and facilities, as well as budget tracking and operational efficiency.

Key Responsibilities

• Office Experience & Front Desk Management: You will sit at reception and be the face of the Prague site. Manage visitor hospitality, lead the "BuddyOne" new hire onboarding program with HR, coordinate candidate experiences with the TA team, and support and inform employees. Innovate and lead front desk strategies, ensuring a welcoming and professional environment for visitors, employees, candidates, and vendors. Uphold and elevate service standards, setting a benchmark for workplace experience.
• Daily Excellence: Oversee and lead the strategic management of overall office operations to enhance efficiency, productivity, and workplace satisfaction. This includes managing cleaning services, office supplies, mail/courier, and vendor relationships to ensure a safe, clean, welcoming, and organized workspace. You’ll keep the tech running (with IT) and the snacks ordered and stocked, overseeing inventory, procurement, and distribution, ensuring a seamless and cost-efficient process.
• Maintenance & Facilities Oversight: Lead the comprehensive responsibility for office maintenance, repairs, and renovations. Monitor the office environment, proactively addressing operational and facility issues by coordinating repairs and maintenance (minor to major) with the building maintenance team and vendors, and implement advanced maintenance plans. Drive sustainability initiatives to create a well-maintained, modern, and environmentally conscious working environment.
• Culture & Engagement: Plan local events, happy hours, ad-hoc activities, and global themed gifts to drive engaging experiences for both local and global teams. You aren’t just managing a space; you’re building a community.
• Strategic Operations: Spearhead the tracking and management of budgets for the Prague site ensuring responsible and strategic use of financial resources, and provide insights and recommendations for budget optimization and resource allocation. Contribute to budget planning and forecasting. Identify cost-saving opportunities, support ISO safety standards with Security, and promote office sustainability. Proactively solve problems and anticipate operational challenges. 
• Global Collaboration: Partner with G&A teams including HR, IT, and Security and site leadership to align the Prague office with our global workplace best practices and G&A requirements, ensuring alignment with organizational goals. Lead and support global workplace initiatives, joining global calls to help develop best practices and team culture, and drive continuous improvement to elevate the overall workplace experience. Foster strong collaborative relationships with cross-functional teams to enhance workplace effectiveness on a global scale.

What You Bring

• Proactivity: You don’t wait for a problem to arise; you anticipate it.
• Ownership: You take pride in a clean, organized, and sustainable environment, paying close attention to the specifics of tasks to ensure everything runs smoothly.
• People-First Mindset: You enjoy collaborating across departments and across borders.
• Organizational Flair: You’re able to adapt to changing priorities easily and can multitask effectively by prioritizing tasks and managing your time, balancing a budget and a courier schedule while planning a happy hour. 
• Innovation: You can identify and implement innovative opportunities for process improvement, leveraging industry best practices.
• Customer Service: You have excellent customer service skills and enjoy providing assistance to others.
• Collaboration: You can work well with various teams and departments to ensure a cohesive and functional workspace.
• Communication: You have strong written and verbal communication skills.
• Conflict Resolution: You’re resourceful and quick thinking when it comes to addressing unexpected issues and you have the ability to handle difficult situations diplomatically to resolve conflicts. 

The expectation is for someone who can both execute day-to-day operations and bring a more strategic, proactive approach to how we run and evolve the office environment.

Why us?

You will have direct impact on local and global team culture. A collaborative environment where sustainability and innovation are prioritized. The opportunity to shape the future of our workplace standards.

Competitive Benefits Package:

• Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan, annual performance-based bonuses, and an employee stock purchase plan.
• Time Off & Well-being: Flexible Time Off, on top of the standard 5 weeks vacation, flexible paid sick days, fully paid Short Term Sick/Nursing Leave, 16-week parental leave, grandparent leave, and additional company holidays.
• Insurance & Health: Pension Insurance Contribution, Premium life insurance, Private medical care (for you and +1), and a Global Employee Assistance Program.
• Work Perks: Monthly meal and well-being allowance, high-end MacBook/Windows laptop, work-from-home support, and in-office refreshments.
• Growth & Community: LinkedIn Learning, internal mentoring, educational support, generous referral bonuses, and optional company events (sports, BBQs, charity).

Be part of an inclusive, innovative workplace that values belonging, flexibility, and growth!

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology.

This is a 100% on site role.

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
• Provide on-site support to the WPP agencies
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Act as the primary point of contact for AV support in meeting rooms within the Czechia WPP building
•  Assist users in setting up and troubleshooting AV equipment during meetings and events, ensuring a smooth user experience
• Provide hands-on support with AV hardware and software, including video conferencing systems, projectors, microphones, and speakers
• Conduct regular checks to ensure all AV equipment is functioning optimally
• Maintain an inventory of AV equipment, coordinating with the IT team for repairs, replacements, and upgrades as necessary
• Provide on-site AV support for both internal as well as external events, which may occasionally fall outside regular working hours
• Maintaining IT/Service Desk knowledge base and standard procedures
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
•  Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of Incident break fix or scheduled changes
• Facilitate and support refresh of local infrastructure (network and server)
• Availability where necessary for out-of-hours support
• Other duties as required

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid