ABOUT YOU

We are looking for a Procurement Manager based in Germany, with a strong background in procurement, ideally in the hospitality or consulting industries. You will be responsible for managing key indirect spend categories such as SaaS, furniture, housekeeping, cleaning services, OTAs, maintenance, linen, security, and energy (electricity & gas). This is a highly hands-on role with significant ownership. As our procurement function continues to evolve, you will play a key role in shaping processes, building supplier strategies, and establishing procurement best practices across Europe.

The role offers a unique opportunity to leave a real footprint, take responsibility early, and help scale procurement in a fast-growing hospitality company.

• Take ownership of several purchasing categories across Europe and help improve how procurement works as the team grows
• Find, evaluate, and negotiate with suppliers for services such as housekeeping, maintenance, linen, security, and energy
• Work closely with internal teams to find the best suppliers and solutions for their needs
• Help reduce costs while maintaining high quality and reliable services
• Build strong relationships with key stakeholders and act as a trusted partner for purchasing decisions
• Support the development of supplier strategies that fit Numa’s growth across Europe
• Run supplier selection processes and negotiate contracts with key vendors
• Stay informed about new suppliers, market trends, and better ways of sourcing services
  
  

ABOUT THE ROLE

• 3–5+ years of experience in procurement, including running tenders, negotiating with suppliers, and working with internal stakeholders
• A curious and fast learner who is comfortable picking up new categories and industries quickly
• Someone who enjoys building and improving things, not just maintaining existing processes
• A strong sense of ownership and the motivation to take responsibility and move topics forward independently
• The ability to challenge the status quo and look for better ways of doing things
• Comfortable working in a fast-moving startup environment where not everything is fully structured yet
• Strong collaboration skills and the ability to work with international teams across many markets
• A hands-on mindset — willing to dive into details and solve problems pragmatically
• Fluent in English (German is a plus)

About the Role

iCapital is seeking an experienced and highly capable Office Manager to lead operations for our Lisbon office. This is a critical role within the global Facilities team and is central to delivering exceptional, consistent workplace experience for our employees as the company continues to grow.

Today, the Lisbon office spans four floors and supports approximately 175 employees. We are looking for a strong operator and people leader who can scale operations, build and manage a growing onsite team, and serve as a trusted partner to business leadership.

This position reports to the Regional Facilities Manager for Europe, based in New York, and currently has one direct report, with anticipated team expansion as the office footprint and headcount increase.

Key Responsibilities

Office Operations and Facilities Management

• Lead all day to day operations to ensure the office is safe, clean, organized, and fully operational at all times.
• Own office services including supplies, pantry, snacks, beverages, and daily meal programs.
• Manage vendor relationships across cleaning, food and beverage, plant services, maintenance, deliveries, and other contracted services.
• Oversee office budgets related to operations, food, vendors, and events, including forecasting, invoice review, reconciliation, and expense tracking.
• Partner closely with Finance and Procurement teams to ensure strong financial controls and timely payments.
• Serve as the primary point of contact with building management and external partners, including insurance documentation and compliance requirements.
• Manage workplace service requests through OfficeSpace and ensure timely issue resolution.
• Oversee office equipment and technology assets in partnership with IT, including printers and shared devices.
• Support space planning, seating, and room usage across multiple floors using OfficeSpace.
• Manage incoming and outgoing mail, packages, and deliveries.

Employee Experience and Hospitality

• Create and maintain a professional, welcoming, and high-quality office environment for employees, visitors, and candidates.
• Partner with Talent Acquisition, HR, and IT on onboarding and offboarding logistics, including access, desk setup, and new hire readiness.
• Plan and execute internal events, employee engagement initiatives, and office wide celebrations, onsite and offsite.
• Act as a visible, trusted, and approachable presence in the office, modeling service excellence and professionalism.
• Continuously evaluate and improve workplace programs to enhance employee satisfaction and operational efficiency.

Office Relocation and Strategic Projects

• Serve as the onsite facilities lead for the Lisbon office relocation planned for 2027.
• Manage all phases of the move, including vendor coordination, space readiness, furniture and equipment setup, and post move stabilization.
• Collaborate with internal stakeholders and external partners to ensure a seamless transition into the new office.
• Support additional global and regional facilities initiatives as the business grows.

People Leadership and Growth

• Directly manage and develop onsite facilities staff, with responsibility for hiring, training, and performance management as the team expands.
• Establish scalable processes, standards, and documentation to support long term growth.
• Act as a strategic thought partner to regional and global facilities leadership as the Lisbon office evolves.

Qualifications and Experience

• Ability to work onsite Monday through Friday, 8:30 AM to 5:30 PM, with flexibility based on business needs.
• Fluency in Portuguese and English, both written and verbal.
• Demonstrated experience managing office operations in a fast paced, professional environment, ideally within a growing organization.
• Proven ability to manage vendors, budgets, and multiple priorities simultaneously.
• Experience leading and developing teams, with the confidence and maturity to scale operations over time.
• Strong organizational, time management, and prioritization skills.
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels of the organization.
• High level of discretion, professionalism, and integrity.
• Calm and composed under pressure, with strong problem solving instincts.
• Detail oriented, proactive, and highly accountable.
• Proficient in Microsoft Office and comfortable adopting new workplace and facilities technology tools.

We believe the best ideas and innovation happen when we are together. This is an onsite position and requires working 5 days in the office in Lisbon.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

About the role 

This Portugal-based role will support firmwide, global financial planning with a primary focus on expense management. Responsibilities include budgeting and forecasting of operating expenses and investment spend, analysis of key financial and performance indicators, and monthly/quarterly management reporting (including support during the close). The position will partner closely with global business leads, Expense Controllers, Procurement, and Finance stakeholders across regions to strengthen cost visibility, improve forecasting accuracy, and drive disciplined spend decisions. The Firmwide Financial Planning & Analysis (FP&A) – Associate will be a member of the Corporate Finance team, reporting into the Head of Financial Planning & Analysis, Senior Vice President.

Responsibilities

• Own and support budgeting and forecasting of the firm’s consolidated expense base (including compensation, non-compensation, headcount, and discretionary spend) and annual investment spend, partnering with line of business FP&A teams, business leads, and department heads; provide analysis of budget vs. actuals and rolling forecasts.
• Assist in preparation and coordination of the annual budget process across operating expenses, headcount planning, and key performance indicators; help define expense targets and track progress against firmwide cost objectives.
• Develop expense dashboards and management metrics (e.g., run-rate, cost per head, vendor concentration, discretionary spend trends) with clear analytics for the Operating Committee and Business Leads.
• Partner with line of business FP&A teams and local Finance stakeholders to develop cost center budgets, expense forecasts, and business-specific unit cost/KPI views; ensure consistent assumptions and allocation methodologies.
• Proactively identify opportunities to enhance expense reporting and governance (standardized cost center views, clearer run-rate reporting, improved forecast cadence) and develop new approaches to evaluate spend efficiency.
• Partner with Expense Controllers and budget owners to deliver monthly variance analysis (budget vs. actuals), explain drivers, and identify/track cost optimization initiatives (e.g., vendor rationalization, discretionary spend controls).
• Support preparation of monthly management and quarterly board reporting packages, with a strong focus on expense performance: consolidation of budget vs. actuals, revised forecasts, variance commentary, and standardized business line reporting.
• Identify and remediate process gaps and implement effective internal controls across expense processes (budget ownership, approvals, accruals, and allocations); improve documentation and ensure consistent control execution.
• Perform cash operating activities related to cash flow, borrowings, debt and capital management, and incorporate insights from expense run-rate and timing (e.g., vendor payment cycles) into cash forecasting.
• Assist in completing special projects as needed such as implementation of new software, expense reporting automation, planning tool enhancements, and process improvements across purchase order, invoice, and T&E workflows.

Candidate Profile

• 3–6 years of FP&A, Corporate Finance, Controllership, or Accounting experience, with demonstrated ownership of operating expense management (budgeting, forecasting, variance analysis). Financial Services experience preferred; familiarity with Private Market Investments (Private Equity, Hedge Funds, Structured Investments) is a plus but not required.
• Preference for candidates with experience in planning/BI and ERP tools (e.g., Workday, Tableau, Essbase). Exposure to expense-related workflows and systems (general ledger, cost center hierarchies, purchase order/invoice processing, T&E reporting) is preferred.
• Ability to partner with business and department leads on performance and expense management, including budget ownership routines, forecast discipline, and clear variance storytelling.
• Treasury operations, including cash forecasting experience
• Advanced degree and/or credentials desired, such as MBA, CPA, CFA
• Advanced skills in Excel and PowerPoint
• Strong organizational, planning, quantitative modeling and problem-solving skills; strategic and creative thinking
• Ability to manage large sets of data and be able to implement checks and balances
• Excellent oral and written communication skills
• Detailed oriented with big picture capability

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week with the flexibility to work remotely 2 days.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

Highlights:

• Role: Director of Product
• Location: Remote (core hours 9:00–18:00 CET)
• Languages: Fluent English (C1) and Russian (Native)
• Travel: Regular travel to customers, conferences, and the U.S.
• Reports to: VP of Product

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the role

As Director of Product, Core Markets, you will own the strategy and execution that positions Fundraise Up as the category leader in key nonprofit verticals. You’ll lead and grow a team of Product Managers, collaborate tightly with Sales, GTM, and Customer Success, and engage directly with senior nonprofit executives on complex, enterprise-scale deals. This is a hands-on, results-driven role — you will set bold vision, raise the bar on execution, and drive measurable revenue growth and market dominance.

What “Core Markets” means here

Core Markets represent the priority verticals where Fundraise Up has established strong traction and significant growth potential — including large Tier 1 & Tier 2 nonprofits across Cause & Cure, Faith-based, and adjacent segments. Your mandate: position Fundraise Up as the partner of choice and default platform within these key markets.

Key Responsibilities

Market & Customer Leadership

• Develop deep expertise in Core Markets — understand segments, buying behaviors, procurement and RFP patterns, compliance requirements, and the key barriers to adoption.
• Drive continuous discovery — conduct executive interviews, site visits, and industry events, translating insights into clear “must-haves” versus differentiators for each vertical.
• Own strategic enterprise deals — present the product vision, address objections, and collaborate with the Go-to-Market team to co-create scalable, enterprise-grade rollout plans.

Portfolio Strategy & Outcomes

• Define and own the Core Markets strategy and multi-quarter roadmap across verticals; articulate crisp bets with quantified business cases.
• Balance scale vs. customization: protect product integrity while unlocking enterprise wins (no “zoo” of one-offs).
• Set and deliver against OKRs that tie directly to revenue and adoption (ARR growth, win-rate, NRR, adoption of key capabilities).

Team Leadership

• Hire, mentor, and inspire 2–5 PMs (vertical leads). Build a culture of ownership, curiosity, and high accountability.
• Establish operating rituals (discovery cadence, metrics reviews, launch playbooks) that scale learning and delivery.
• Grow leaders: coach PMs to manage their own cross-functional pods and represent the product credibly with enterprise customers.

GTM & Cross-Functional Partnership

• Operate as a true partner to Sales, Solutions, CS, and Marketing: equip teams with product narratives, competitive angles, and clear boundaries.
• Lead cross-functional execution with Engineering, Design, and Analytics to ship impactful, reliable capabilities on time.
• Communicate trade-offs with executive clarity; make decisions, document rationale, and keep stakeholders aligned.

Skills and Qualifications

• 10+ years in Product Management, with 3+ years leading PMs (managing managers or multiple PMs across areas).
• Enterprise B2B experience (SaaS/fintech/payments/e-commerce or adjacent), including pre-sales/RFPs and complex stakeholder management.
• Proven discovery & execution track record: from insight → business case → delivery → measurable impact.
• Metrics fluency: ARR, NRR, win-rate, conversion, adoption, time-to-value; strong analytical and decision-making skills.
• Communication: C1/C2 English—clear, confident, and persuasive with executives and cross-functional teams.
• Travel-ready: comfortable with regular customer visits and conferences (including the U.S.).

Bonus points

• Experience in nonprofit, giving, or payments (compliance, risk, donor experience).
• History of building vertical toolkits/solutions that scale across enterprise accounts.

What Great Looks Like in 12 Months

• Significantly improved win rate in our core markets.
• 80%+ of release expectations achieved.
• Clear narrative and playbooks for the field: why we win, where we don’t, what to say “no” to—and why.
• Team operating system in place: quarterly strategy reviews, robust discovery pipeline, and predictable delivery.

Director-Level Behaviors We Expect

• Accountable & reliable: owns outcomes, not just plans.
• Empathetic & relentlessly curious: keeps digging until root causes and workable solutions are found.
• Executive presence: confidently challenges and influences senior nonprofit leaders; commands the room with clarity and respect.
• Sales-friendly, product-centric: partners with GTM while protecting long-term product leverage.
• Resourceful & persistent: never stuck—always finds the next path forward with urgency.

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• Private medical insurance for the employee and their family
• 22 paid vacation days per year
• Up to 14 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.
• €50 monthly allowance to cover internet and mobile phone expenses

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

About COFRA Holding AG

COFRA Holding AG is a family-owned group, headquartered in Switzerland, with operations in Europe, the Americas and Asia. COFRA has a diverse portfolio of investment businesses in private equity (Bregal Investments), real estate (Redevco) and asset management (Anthos Fund & Asset Management). Businesses and investments are also held in retail, clean energy and sustainable food. Through business, COFRA strives to be a force for good in the world – a mission that began over 180 years ago. Today, we actively direct our expertise, energy and capital into businesses and investments that we believe have the potential to create superior value.

Think about Digital Applications differently and make a real impact

A welcoming and supportive setting where you can develop and make a real difference in the world – that’s what you’ll find at COFRA. We’re a family business, geared to creating lasting value and united by an ambition to change industries and society for the better. Aspiration and entrepreneurism are encouraged and rewarded with opportunity. Teams are diverse yet close-knit. Relationships matter. People matter.

What we can achieve together

One of our greatest strengths is our people: talented, dedicated professionals who are true experts in their field, committed to the pursuit of excellence and open to new opportunities and ways of capturing them.

We're looking for an experienced Digital Application Owner to join our COFRA team in Porto. You will join a multi-generational family business with a commitment to achieve systemic change across Liveable Cities, Responsible Capital, Clean Energy and Sustainable Food together with our management teams and mission-aligned external partners.

About the role

The Digital Application Owner for Core Finance Platforms (D365 F&O, OneStream, Concur, ExFlow) is responsible for the end‑to‑end governance, configuration, and performance of the Group’s core financial applications. This role ensures that these platforms operate as a unified, scalable, secure, and well‑integrated ecosystem, fully aligned with the Group’s business objectives and IT/Technology Operating Model, including shared standards for technology, data, and processes.

Acting as the functional product owner for all finance‑related digital applications, the role is accountable for defining and maintaining shared templates, managing enhancement roadmaps, governing change and release cycles, and driving business adoption across all entities.

A key strategic aspect of the role is orchestrating effective collaboration between internal teams and an external delivery partner to ensure high‑quality delivery, reliable support, and continuous improvement of the finance application landscape.

Key responsibilities include:

• Govern the Group’s core finance applications (D365 F&O, OneStream, Concur) as a unified ecosystem, ensuring full alignment with the Group Finance Operating Model.
• Define, maintain, and enforce global templates, configuration standards, workflows, data models, and integration rules across all entities.
• Own and manage the application roadmap, enhancement pipeline, and development backlog, prioritising initiatives based on business value, standardisation benefits, and risk mitigation.
• Lead the design, governance, and optimisation of end‑to‑end integrations between finance platforms, analytics environments, and shared Group systems.
• Establish, monitor, and report KPIs related to platform performance, user adoption, data quality, and operational stability.
• Ensure all core finance applications comply with Group governance frameworks, audit requirements, and security‑by‑design principles in close collaboration with Group IT and Information Security.
• Coordinate with the Data & Digital Hub to embed cross‑platform automation, reusable components, and shared digital services.
• Manage and steer external implementation and support partners, ensuring high‑quality delivery, SLA compliance, and cost transparency.
• Lead structured release management activities, including sprint planning, user acceptance testing (UAT), regression testing, and deployment across all platforms.
• Drive continuous improvement by identifying process inefficiencies, user pain points, and automation opportunities, translating them into actionable platform enhancements.
• Oversee incident management, issue resolution, and root‑cause analysis in collaboration with vendors and external partners.
• Maintain comprehensive platform documentation, configuration records, and knowledge repositories to ensure long‑term sustainability.
• Provide training materials, onboarding support, and functional guidance to super‑users, finance users, and local application owners.
• Act as the primary escalation point for cross‑system and cross‑entity issues, coordinating resolution with relevant stakeholders and partners.
• High proficiency in Power Apps.
• High proficiency in Power BI.
• Strong understanding of enterprise IT landscapes, including hardware platforms, software applications, and service delivery models.
• Advanced knowledge of IT project and portfolio management.
• High proficiency in modern technology platforms (e.g. Azure, Microsoft 365, related cloud services).
• Proven ability to translate business processes and requirements into technical specifications and solution designs.
• Strong technical aptitude and problem‑solving skills, with the ability to manage complex platforms, integrations, and operational risks.

What You Bring

• 3–6 years of relevant professional experience in enterprise finance platforms and business systems.
• Bachelor’s Degree or equivalent professional experience.
• Deep platform expertise across D365 Finance & Operations, OneStream (consolidation & planning) and Concur (Travel & Expense).
• Strong understanding of finance processes, including consolidation, budgeting and forecasting, general ledger, AP/AR, project accounting, procurement, and T&E policies and compliance.
• Proven solution design and integration capability, with hands-on experience in Azure-based integrations, Power Platform, APIs, data pipelines and workflow automation.
• Solid data governance awareness, covering master data management, financial hierarchies, dimensional modelling, data controls and consistency across entities.
• Change management and adoption leadership, ensuring cross-entity alignment and consistent use of finance platforms and processes.
• Experience managing vendors and external partners, ensuring delivery quality, SLA compliance and cost transparency.
• Strong cross-functional collaboration skills, working closely with Finance, Group IT, Data Governance, Procurement, HR and local entity teams.
• Structured delivery and lifecycle governance expertise, including sprint planning, UAT coordination, release management, documentation and risk mitigation.
• Strong analytical and problem-solving skills, with the ability to resolve complex cross-platform issues and drive continuous improvement.
• English (required).

What we offer you in return

The opportunity itself is a great way to have a direct impact on the Group and realize potential across a multitude of areas.

COFRA offers notable benefits. Also, training and development is provided to all COFRA employees.

COFRA is an Equal Opportunity Employer and does not discriminate on the basis of age, race, colour, sex, sexual orientation, gender identity, religion, national origin or disability. None of this gets in the way of hiring and retaining the best people.

We are looking to bring on a Sr. Analyst, FP&A for this role. This individual will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization.

Duties and Responsibilities: 

• Support the annual budget, quarterly forecast and long-term strategic planning processes for our Sales and Marketing business unit 
• Own end-to-end tracking of Sales and Marketing software spend by partnering with IT, Procurement and business teams 
• Lead monthly accrual process for Sales and Marketing and other operating expenses by partnering with Accounting to ensure accurate and timely expense recognition in accordance with GAAP 
• Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy 
• Conduct in-quarter puts & takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the Sales and Marketing organization 
• Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management 
• Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts 
• Support executive management by providing timely ad hoc reporting on critical issues 
• Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers
  
  

Qualifications: 

• 3+ years of relevant finance experience preferred; SaaS experience strongly preferred 
• Curious mindset - Passion to understand data models and how data flows as this is critical in identifying process improvements and creating scale within FP&A
• Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders, especially managing upwards; actively identify blind spots and opportunities to Finance Sr. Manager/ DirectorAdaptive insights
• Identify self-training needs 
• Experience with headcount reconciliation – Personnel, To-Be-Hired and Term Headcount 
• Knowledge of Sales/Marketing and applicable key metrics – eg, ARR, MRR, pipeline, conversion/win rates, CAC, LTV 
• Strong financial and operational planning skills 
• Excellent communication skills (written and verbal) with experience developing and delivering presentations 
• Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights

We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licenses, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Duties and Responsibilities:

• Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Investigate issues using logs, monitoring tools and API testing.
• Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
• Provide software licenses to the employees.
• Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation
• Identify recurring problems and drive automation or process improvements to reduce ticket volume.
• Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).
• Participate in on-call/shift rotation if required.
• Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)
• Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)
• Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

• 3+ years in application support / technical support / service operations (L2).
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
• Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management (ITIL concepts are a plus).
• Comfortable communicating with both technical and non-technical stakeholders.
• Strong documentation habits and attention to detail.
• Proactive and goal oriented mindset.

✅ Nice to have:

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
• Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
• Experience working with a huge amount of systems.
• The desire and ability to organise and manage a large number of systems from scratch.

✅ We offer excellent benefits, including but not limited to:

💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
🎾  Partial compensation for tennis and padel lessons.
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
🚌 Transport compensation - 200 euros net per month.
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET 
• This is a 100% onsite role
• Provide on-site support to the WPP agencies located in Lisbon
• Provide onsite support for additional locations which may require travel (where applicable)
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage and support simple user and office relocations
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures 
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
• Escalation management and work with third-party suppliers to ensure operational services meet business requirements
• Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of Incident break fix or scheduled changes
• Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects; liaise with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licencing demand for software assets
• Availability where necessary for out-of-hours support 

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills  in English and Portuguese
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid