Role Overview

The Information Security Analyst will support a wide range of information security, vendor management, procurement, audit, and technical security activities across the business. The role involves working closely with teams such as Legal, Procurement, IT, and Engineering to ensure security best practices are embedded in company processes and supplier relationships.

This position would suit someone with experience in roles such as IT Helpdesk, IT Operations, Risk & Compliance, Internal Audit, or Security Operations who is looking to develop a career in Information Security.

Key Responsibilities:

Commercial Support

• Assist with RFP responses and client security questionnaires.
• Support client annual security audits and due diligence requests.
• Respond to internal and external queries relating to information security controls.
• Review and interpret security-related contractual clauses, including data protection, data retention, and audit requirements.

Procurement & Supplier Due Diligence

• Support the supplier security due diligence process for new vendors.
• Participate in procurement and supplier onboarding discussions.
• Collaborate with teams to ensure suppliers meet company security standards.

Vendor Risk Management

• Maintain annual vendor due diligence reviews and documentation.
• Track supplier inventories and criticality ratings.
• Monitor performance and risk indicators for key suppliers (SLA breaches, downtime, incidents, and news).
• Support projects such as fourth-party risk assessments and information gathering.
• Monitor scope changes in vendor products and services as they become available.
• Work closely with Legal, IT, and Security teams on emerging topics such as AI usage and third-party tools.

IT & Technical Security

• Work with IT and Security teams to research new technologies and integrations.
• Support technical security initiatives and projects.
• Conduct data flow mapping and architecture documentation.
• Assist in evaluating system integrations (for example applications connected to CRM platforms).
  
  

Audit & Compliance

• Support ongoing security and compliance programmes including ISO/IEC 27001 and SOC 2.
• Assist with internal audit activities and control checks.
• Help maintain documentation and evidence required for audits and certifications.

Required Skills:

• Experience working with similar roles, ideally in IT support, security operations, compliance, or internal audit.
• Good understanding of core IT and security concepts such as:
  
  
• Endpoint management
• Identity and access management
• APIs and integrations
  
  
• Ability to work across multiple teams and communicate effectively with both technical and non-technical stakeholders.
• Strong organisational skills and ability to manage projects and documentation.
• Comfortable handling both operational tasks and more complex security projects.
• Ability to build strong internal relationships and collaborate across departments.
• Pragmatic and solution-oriented approach to information security.
• Experience working with or evaluating AI tools and products

Candidates should ideally have:

• A relevant qualification in Information Security, IT, Cybersecurity, or Computer Science, or
• Relevant professional certifications (or working toward them), such as:
• ISO 27001 Lead Implementer / Lead Auditor
• CISA or similar
• Equivalent hands-on experience in IT, security, or audit roles will also be considered.

Nice to Have:

• Experience with security audits or compliance frameworks such as ISO 27001, SOC 2, FedRAMP & ISO 42001
• Familiarity with ticketing or workflow tools such as Jira.
• Exposure to vendor risk management or supplier due diligence.

Benefits:

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical 
• Budget to set up your home office upon joining
• Annual learning budget to drive your performance and career development
• Comprehensive Private Health Insurance through Advancecare
• Work from anywhere policy up to 90 days during the year
• Team events across the year, from board games in the office to a team building in a different location

About the Role

iCapital is seeking an experienced and highly capable Office Manager to lead operations for our Lisbon office. This is a critical role within the global Facilities team and is central to delivering exceptional, consistent workplace experience for our employees as the company continues to grow.

Today, the Lisbon office spans four floors and supports approximately 175 employees. We are looking for a strong operator and people leader who can scale operations, build and manage a growing onsite team, and serve as a trusted partner to business leadership.

This position reports to the Regional Facilities Manager for Europe, based in New York, and currently has one direct report, with anticipated team expansion as the office footprint and headcount increase.

Key Responsibilities

Office Operations and Facilities Management

• Lead all day to day operations to ensure the office is safe, clean, organized, and fully operational at all times.
• Own office services including supplies, pantry, snacks, beverages, and daily meal programs.
• Manage vendor relationships across cleaning, food and beverage, plant services, maintenance, deliveries, and other contracted services.
• Oversee office budgets related to operations, food, vendors, and events, including forecasting, invoice review, reconciliation, and expense tracking.
• Partner closely with Finance and Procurement teams to ensure strong financial controls and timely payments.
• Serve as the primary point of contact with building management and external partners, including insurance documentation and compliance requirements.
• Manage workplace service requests through OfficeSpace and ensure timely issue resolution.
• Oversee office equipment and technology assets in partnership with IT, including printers and shared devices.
• Support space planning, seating, and room usage across multiple floors using OfficeSpace.
• Manage incoming and outgoing mail, packages, and deliveries.

Employee Experience and Hospitality

• Create and maintain a professional, welcoming, and high-quality office environment for employees, visitors, and candidates.
• Partner with Talent Acquisition, HR, and IT on onboarding and offboarding logistics, including access, desk setup, and new hire readiness.
• Plan and execute internal events, employee engagement initiatives, and office wide celebrations, onsite and offsite.
• Act as a visible, trusted, and approachable presence in the office, modeling service excellence and professionalism.
• Continuously evaluate and improve workplace programs to enhance employee satisfaction and operational efficiency.

Office Relocation and Strategic Projects

• Serve as the onsite facilities lead for the Lisbon office relocation planned for 2027.
• Manage all phases of the move, including vendor coordination, space readiness, furniture and equipment setup, and post move stabilization.
• Collaborate with internal stakeholders and external partners to ensure a seamless transition into the new office.
• Support additional global and regional facilities initiatives as the business grows.

People Leadership and Growth

• Directly manage and develop onsite facilities staff, with responsibility for hiring, training, and performance management as the team expands.
• Establish scalable processes, standards, and documentation to support long term growth.
• Act as a strategic thought partner to regional and global facilities leadership as the Lisbon office evolves.

Qualifications and Experience

• Ability to work onsite Monday through Friday, 8:30 AM to 5:30 PM, with flexibility based on business needs.
• Fluency in Portuguese and English, both written and verbal.
• Demonstrated experience managing office operations in a fast paced, professional environment, ideally within a growing organization.
• Proven ability to manage vendors, budgets, and multiple priorities simultaneously.
• Experience leading and developing teams, with the confidence and maturity to scale operations over time.
• Strong organizational, time management, and prioritization skills.
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels of the organization.
• High level of discretion, professionalism, and integrity.
• Calm and composed under pressure, with strong problem solving instincts.
• Detail oriented, proactive, and highly accountable.
• Proficient in Microsoft Office and comfortable adopting new workplace and facilities technology tools.

We believe the best ideas and innovation happen when we are together. This is an onsite position and requires working 5 days in the office in Lisbon.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

About the role 

This Portugal-based role will support firmwide, global financial planning with a primary focus on expense management. Responsibilities include budgeting and forecasting of operating expenses and investment spend, analysis of key financial and performance indicators, and monthly/quarterly management reporting (including support during the close). The position will partner closely with global business leads, Expense Controllers, Procurement, and Finance stakeholders across regions to strengthen cost visibility, improve forecasting accuracy, and drive disciplined spend decisions. The Firmwide Financial Planning & Analysis (FP&A) – Associate will be a member of the Corporate Finance team, reporting into the Head of Financial Planning & Analysis, Senior Vice President.

Responsibilities

• Own and support budgeting and forecasting of the firm’s consolidated expense base (including compensation, non-compensation, headcount, and discretionary spend) and annual investment spend, partnering with line of business FP&A teams, business leads, and department heads; provide analysis of budget vs. actuals and rolling forecasts.
• Assist in preparation and coordination of the annual budget process across operating expenses, headcount planning, and key performance indicators; help define expense targets and track progress against firmwide cost objectives.
• Develop expense dashboards and management metrics (e.g., run-rate, cost per head, vendor concentration, discretionary spend trends) with clear analytics for the Operating Committee and Business Leads.
• Partner with line of business FP&A teams and local Finance stakeholders to develop cost center budgets, expense forecasts, and business-specific unit cost/KPI views; ensure consistent assumptions and allocation methodologies.
• Proactively identify opportunities to enhance expense reporting and governance (standardized cost center views, clearer run-rate reporting, improved forecast cadence) and develop new approaches to evaluate spend efficiency.
• Partner with Expense Controllers and budget owners to deliver monthly variance analysis (budget vs. actuals), explain drivers, and identify/track cost optimization initiatives (e.g., vendor rationalization, discretionary spend controls).
• Support preparation of monthly management and quarterly board reporting packages, with a strong focus on expense performance: consolidation of budget vs. actuals, revised forecasts, variance commentary, and standardized business line reporting.
• Identify and remediate process gaps and implement effective internal controls across expense processes (budget ownership, approvals, accruals, and allocations); improve documentation and ensure consistent control execution.
• Perform cash operating activities related to cash flow, borrowings, debt and capital management, and incorporate insights from expense run-rate and timing (e.g., vendor payment cycles) into cash forecasting.
• Assist in completing special projects as needed such as implementation of new software, expense reporting automation, planning tool enhancements, and process improvements across purchase order, invoice, and T&E workflows.

Candidate Profile

• 3–6 years of FP&A, Corporate Finance, Controllership, or Accounting experience, with demonstrated ownership of operating expense management (budgeting, forecasting, variance analysis). Financial Services experience preferred; familiarity with Private Market Investments (Private Equity, Hedge Funds, Structured Investments) is a plus but not required.
• Preference for candidates with experience in planning/BI and ERP tools (e.g., Workday, Tableau, Essbase). Exposure to expense-related workflows and systems (general ledger, cost center hierarchies, purchase order/invoice processing, T&E reporting) is preferred.
• Ability to partner with business and department leads on performance and expense management, including budget ownership routines, forecast discipline, and clear variance storytelling.
• Treasury operations, including cash forecasting experience
• Advanced degree and/or credentials desired, such as MBA, CPA, CFA
• Advanced skills in Excel and PowerPoint
• Strong organizational, planning, quantitative modeling and problem-solving skills; strategic and creative thinking
• Ability to manage large sets of data and be able to implement checks and balances
• Excellent oral and written communication skills
• Detailed oriented with big picture capability

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 3 days a week with the flexibility to work remotely 2 days.

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance.

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

We are looking to bring on a Sr. Analyst, FP&A for this role. This individual will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization.

Duties and Responsibilities: 

• Support the annual budget, quarterly forecast and long-term strategic planning processes for our Sales and Marketing business unit 
• Own end-to-end tracking of Sales and Marketing software spend by partnering with IT, Procurement and business teams 
• Lead monthly accrual process for Sales and Marketing and other operating expenses by partnering with Accounting to ensure accurate and timely expense recognition in accordance with GAAP 
• Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy 
• Conduct in-quarter puts & takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the Sales and Marketing organization 
• Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management 
• Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts 
• Support executive management by providing timely ad hoc reporting on critical issues 
• Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers
  
  

Qualifications: 

• 3+ years of relevant finance experience preferred; SaaS experience strongly preferred 
• Curious mindset - Passion to understand data models and how data flows as this is critical in identifying process improvements and creating scale within FP&A
• Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders, especially managing upwards; actively identify blind spots and opportunities to Finance Sr. Manager/ DirectorAdaptive insights
• Identify self-training needs 
• Experience with headcount reconciliation – Personnel, To-Be-Hired and Term Headcount 
• Knowledge of Sales/Marketing and applicable key metrics – eg, ARR, MRR, pipeline, conversion/win rates, CAC, LTV 
• Strong financial and operational planning skills 
• Excellent communication skills (written and verbal) with experience developing and delivering presentations 
• Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly:our network, our partners, ourselves.

If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. We’re looking for people who see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible.

Don’t stop reading, the best part’s coming up 👇🏼

• Type: Manager
• Languages: English (main) / Portuguese (required) 
• Location: Lisbon
• Bonus / Commissions: Yes
• Equity: Yes
• Benefits: Health insurance, gym membership, flexible hours, annual offsite, english training, free office snack, special discounts to charge your car
• Contract Type: Permanent
• Your Manager: https://www.linkedin.com/in/hassan-rahil-0b920326/ 

How You’ll Shape Our Story:

As our Operations Manager, you will hold a key role in professionalizing and scaling our Hardware procurement engine. This is a high-impact, strategic role where you will define how we buy, who we partner with, and how we optimize our infrastructure costs. Your mission includes:

• Team Leadership: Manage, mentor, and develop a team of two, ensuring they are empowered to hit operational targets while aligning with our broader hardware procurement strategy.
• Operational Performance & Scalability: You own the "heartbeat" of our hardware availability. Your mission is to ensure our supply chain never becomes a bottleneck, optimizing lead times and production schedules to match our aggressive deployment speed.
• Strategic Hardware Sourcing & Negotiation: Partner with the Deployment Operations Director to co-lead high-stakes negotiations with our primary hardware manufacturers. You will not be desk-bound; you will visit our suppliers across Europe to audit facilities, maintain relationship health, and ensure our partners are deeply aligned with Powerdot’s quality and delivery standards.
• Budgeting & Capital Allocation: You will lead the preparation and management of our hardware procurement budget. You will be responsible for a significant multi-million euro annual spend, ensuring capital is deployed efficiently to meet our ambitious pan-European growth targets.
• Flagship Innovation Project: Drive the transversal launch of new, innovative energy storage and grid-edge solutions. This is a first-of-its-kind initiative for the company, requiring you to coordinate across technical and operational teams to deploy disruptive infrastructure.
• Hardware TCO Strategy: Develop and evolve our Total Cost of Ownership (TCO) model for our Chargers. You will be the primary driver in identifying cost-saving levers and collaborating with technical teams to improve the long-term profitability of our infrastructure.
• Systems Architecture & Governance: Design the operational blueprint for how we source and deploy assets. You will build high-performance sourcing frameworks, RFQ designs, and automated workflows in collaboration with Finance to ensure we scale with surgical precision.
• Centralized Asset Oversight: Reinforce a centrally-led procurement model for core assets (EV Chargers, LVMBs, Transformers, etc.), empowering local teams to execute while maintaining strategic alignment and central governance.
• Contract Oversight: Oversee strategic supplier and charger contract management, focusing on SLA adherence and risk mitigation.

This Is About You, Not Us 🫵🏼:

• The "Swiss Army Knife" Profile: You have 4+ years of experience in operations consulting or have held a similar high-stakes operations role in a fast-paced startup.
• Financial & Commercial Acumen: You are comfortable managing multi-million budgets and understand how procurement decisions flow through to the P&L and Balance Sheet.
• Technical & Commercial Hybrid: A degree in Engineering (highly preferred) or Business. You can talk technical specs with our Hardware team and financial strategy with a Director in the same afternoon.
• Self-Starter: You are a natural builder. You don’t just suggest strategies; you have the hands-on capability to implement them from scratch.
• Analytical Mindset: You are comfortable with complex data, TCO modeling, and developing standardized frameworks that scale.
• Language Skills: You are fluent in English (required), with fluency in Portuguese and /or French being a significant advantage for local coordination.
• Pragmatic & Rigorous: You avoid getting lost in the details and find simple, scalable solutions to complex supply chain problems.
• Entrepreneurial Spirit: You thrive with autonomy and have the independence to make important decisions quickly in a fast-paced environment.
• Mission-Driven: Passionate about sustainable mobility and eager to conquer a rapidly growing market with a disruptive value proposition.

The Kind of Energy We’re Looking For:

• We’re not into titles, egos, or corporate buzzwords. We’re into people who make things happen.
• You lead and listen. Whether you’re steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open.
• You own your stuff. You don’t wait for instructions: you see an opportunity, grab it, and make it better than anyone expected.
• You’ve got a green heartbeat. Sustainability isn’t just cool, it’s core. You care about doing work that leaves the world a little better than you found it.
• You balance hustle with humanity. You love the buzz of in-person teamwork, but you also know when to recharge (pun totally intended 🔋).
• You grow on purpose. You’re hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points.

How you'll be Powered up?

• 🏥 Private health insurance coverage
• 💪🏼 Gym membership to help you stay active
• ⏰ Flexible working hours: you own your time
• 🌍 Annual offsite where we celebrate the year’s achievements and spend quality time together (this year we went to Algarve, Portugal!)
• 🤝🏼 Regular team-building events with your local teammates
• 📚 English Training as English is our language used to connect with all markets and teams
• 🍩 Free office snacks and unlimited coffee & Meal allowance for every worked day
• ⚡️Special discounts for charging your electric vehicle

🧑‍🧑‍🧒‍🧒 Our Promise To You

The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally. 

We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licenses, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Duties and Responsibilities:

• Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Investigate issues using logs, monitoring tools and API testing.
• Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
• Provide software licenses to the employees.
• Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation
• Identify recurring problems and drive automation or process improvements to reduce ticket volume.
• Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).
• Participate in on-call/shift rotation if required.
• Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)
• Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)
• Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

• 3+ years in application support / technical support / service operations (L2).
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
• Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management (ITIL concepts are a plus).
• Comfortable communicating with both technical and non-technical stakeholders.
• Strong documentation habits and attention to detail.
• Proactive and goal oriented mindset.

✅ Nice to have:

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
• Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
• Experience working with a huge amount of systems.
• The desire and ability to organise and manage a large number of systems from scratch.

✅ We offer excellent benefits, including but not limited to:

💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
🎾  Partial compensation for tennis and padel lessons.
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
🚌 Transport compensation - 200 euros net per month.
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET 
• This is a 100% onsite role
• Provide on-site support to the WPP agencies located in Lisbon
• Provide onsite support for additional locations which may require travel (where applicable)
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage and support simple user and office relocations
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures 
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
• Escalation management and work with third-party suppliers to ensure operational services meet business requirements
• Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of Incident break fix or scheduled changes
• Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects; liaise with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licencing demand for software assets
• Availability where necessary for out-of-hours support 

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills  in English and Portuguese
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid