About the right team member

In this role, you are the face of ClassPass to our fitness partners and manage a high-revenue book of business. You already know how to manage client relationships, interpret their performance metrics, and come up with creative solutions to address their concerns. You are comfortable with numbers, and are excited to use data, market trend analysis, and your budding knowledge of the boutique fitness space to make actionable recommendations to our partners.

About the role

As an Account Manager, you help our studios and your market/region succeed which will range from prospecting new supply to upselling to your client base. You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us.

You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels.

• Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
• Responsible for revenue and Reservation growth across your book of business and the market you manage
• Responsible Market wide partner retention focus with quarterly targets
• Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability
• Acts as the local Voice of the Partner and escalates local nuances to country leaderships team
• Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
• Support your partners in your market by helping them grow their business
• Drive adoption of new ClassPass products and retention of pre existing products among your studio partners
• Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce 
• Deliver outstanding service to our fitness and wellness partners
• Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with everyday!)
• Retain our partners by providing best-in-class support & relationship management
• Quarterly Business Reviews and develop in-depth performance reports to share with studio partners 
• Contributes towards country specific projects across the partner bases 
• Assist with resolving transactional issues and complete ad-hoc projects

Skills & experience

• Strong Negotiation Skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
• Good Strategic Thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
• Strong Communication skills: Comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
• Good Collaboration Skills: Leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems.
• Good Business Acumen Skills: Able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
• A proven experience in Account Management with a full understanding of the field and ability to  resolve a wide range of issues in creative ways.
• Track Record in managing processes and priorities to hit deadlines consistently and almost without fail.
• Right to work in Portugal

About Us 

At Playlist, we believe that life's richest moments happen when people move, connect, explore, and play. We're building a platform for intentional living that connects people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers both businesses and individuals, making it effortless for aspirations to become actions. 

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful. Join us in shaping healthier, more vibrant communities around the globe. 

About the Role 

As a Field Account Executive, you will be responsible for acquiring high-value new fitness, wellness, or other partners for the ClassPass platform within your assigned market. You'll be embedded in your market, building strong relationships with the fitness and wellness industry and being the first to know about the best local studios and spas, including new openings. 

What you will be doing? 

• Engaging directly with potential partners to grow the business. 
• Consistently hitting or exceeding monthly quotas for new venues added to the ClassPass network. 
• Leading with a "field-first" mindset, prioritizing in-person outreach through drop-ins, meetings, and events. 
• Identifying and attending networking opportunities to build strong connections within your regional community. 
• Maintaining accurate and up-to-date records in Salesforce for reliable forecasting. 
• Presenting higher-level readouts and pitch decks to prospective partners. 

What are we looking for? 

• 1-2 years of sales experience, primarily in fast-paced B2B transactional sales using both field and inside sales tactics. 
• Proven sales record of consistently over-performing on monthly quotas and OKRs. 
• Familiarity with or professional connections within the local fitness and wellness industry is a plus. 
• Proficiency with Salesforce, Salesloft, and Microsoft Suite. 
• Based in Lisbon with travel across the broader region. 

We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licenses, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Duties and Responsibilities:

• Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Investigate issues using logs, monitoring tools and API testing.
• Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
• Provide software licenses to the employees.
• Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation
• Identify recurring problems and drive automation or process improvements to reduce ticket volume.
• Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).
• Participate in on-call/shift rotation if required.
• Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)
• Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)
• Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

• 3+ years in application support / technical support / service operations (L2).
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
• Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management (ITIL concepts are a plus).
• Comfortable communicating with both technical and non-technical stakeholders.
• Strong documentation habits and attention to detail.
• Proactive and goal oriented mindset.

✅ Nice to have:

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
• Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
• Experience working with a huge amount of systems.
• The desire and ability to organise and manage a large number of systems from scratch.

✅ We offer excellent benefits, including but not limited to:

💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
🎾  Partial compensation for tennis and padel lessons.
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
🚌 Transport compensation - 200 euros net per month.
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.