📍 Porto Matosinhos | 🏢 2 Days in the Office 

Platform Engineering at Capital On Tap 🚀

The Platform Engineering team powers fast, secure, and reliable software delivery across the business. We partner with Engineering, Data, Security, and QA teams to build platforms that reduce toil and make engineers' lives easier. From managing our Azure infrastructure and CI/CD pipelines to shaping core developer tooling, we focus on scalability, resiliency, and security at every step. We're always exploring new tools, testing ideas, and applying industry best practices to keep our platform cutting-edge and our teams empowered.

What You'll Be Doing 🗃️

• Develop a deep understanding of how infrastructure changes differ from application changes, and become a subject matter expert in the unique challenges of testing them safely and effectively.
• Define and own the frameworks, processes, and guardrails that ensure infrastructure changes are validated consistently across all environments  from development through to production.
• Build and maintain automated validation pipelines that verify infrastructure changes at each stage of promotion, catching drift, regressions, and misconfigurations before they reach production.
• Establish clear standards for what "good" infrastructure testing looks like at Capital on Tap covering areas such as plan validation, policy compliance, integration testing, and rollback verification.
• Design, provision, and maintain dedicated test environments on Azure, ensuring they are stable, reproducible, and closely mirror production.
• Own the Infrastructure as Code (Terraform) for all test environment provisioning, teardown, and configuration management.
• Collaborate with QA and Product Engineering teams to understand environment requirements and translate them into reliable, scalable infrastructure.
• Develop and enforce standards around test data management — including data seeding, masking, and refresh strategies to support consistent and repeatable testing.
• Monitor the health and availability of test environments using existing observability tooling, proactively identifying and resolving issues before they block teams.
• Contribute to incident management processes, ensuring infrastructure-related failures are diagnosed quickly and learnings feed back into improved guardrails and processes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• 2-4 years of experience in a platform, DevOps, or infrastructure engineering role, ideally with some exposure to QA, testing practices, or quality engineering.
• A genuine curiosity for understanding how infrastructure changes behave differently to application code changes, and an interest in building the processes to test them rigorously.
• Hands-on experience with a major cloud provider (Azure, AWS, or GCP), with the ability to design and manage non-production environments.
• Proven experience writing and maintaining Infrastructure as Code (Terraform), including an understanding of plan/apply workflows and how changes can be safely validated.
• Familiarity with policy-as-code, compliance validation, or infrastructure testing approaches (e.g. validating configurations, detecting drift, or verifying rollback behaviour).
• Solid understanding of containerisation and Kubernetes, particularly in the context of running isolated, ephemeral test workloads.
• Familiarity with CI/CD pipelines and how infrastructure change validation fits into automated delivery workflows.
• Comfortable working with observability and alerting tooling to monitor environment health and surface issues early.
• Proficiency in at least one scripting language (Python, PowerShell, or Go) for automation and tooling tasks.
• Strong communication skills and a collaborative approach, you'll be working closely with platform engineers, QA engineers, and security teams to establish shared standards.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)
🚘 Paid Car Parking
🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

📍 Porto Matosinhos | 🏢 2 Days in the Office 

QA at Capital On Tap 🚀

Our QA team thrives on a culture of shared success, where every voice helps shape the quality of our products. Rather than working in isolation, we are fully integrated into diverse product squads, ensuring that everyone is a valued technical partner. The team is currently driving an "automation-first" testing strategy. It’s a collaborative, supportive environment where we prioritise learning from each other and ensuring that everyone has the opportunity to thrive and grow.

What You'll Be Doing 🗃️

• Own manual and automated testing across the SDLC, working closely with Software Engineers and Product Managers to ensure product quality.
• Contribute to and expand automated test coverage within an agile team.
• Drive continuous improvement through POCs, refining QA processes, tools, and best practices.
• Investigate user-reported issues, perform hands-on technical testing, and create, manage, and track bug reports.
• Develop deep product and domain knowledge, supporting engineers and promoting shared responsibility for quality.
• Effectively prioritise work, manage risks, and escalate issues in a fast-paced environment.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• QA experience across web/mobile applications, covering functional, regression, performance, exploratory, manual, and automated testing.
• Understanding of end-to-end impact, risk, dependencies, and pragmatic bug prioritisation to inform QA strategy.
• Hands-on experience with test automation tools and frameworks (e.g. Selenium, Appium, Postman, RestSharp, xUnit/NUnit) and REST API testing.
• Proficiency in C# (or similar OOP languages) and JavaScript/TypeScript, with solid SQL Server querying and scripting skills.
• Experience working in CI/CD environments, implementing continuous testing practices across multiple teams.
• Highly detail-oriented, methodical, and proactive, with a strong bias for problem-solving, exploratory testing, and taking initiative.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

🏢This is a Hybrid role, working from our Porto (Matosinhos) Offices 2 days per week.

What You’ll Be Doing 

We're looking for an Engineering Team Lead to lead one of our product engineering teams here at Capital on Tap.

This is a people-first leadership role. You'll be responsible for the growth, wellbeing, and performance of a team of engineers, while staying technically credible enough to shape direction, remove blockers, and raise the bar on quality. You won't be the best coder in the room you'll be the person who makes the whole room better.

If you're an experienced Team Lead Engineer looking to own a team in a scaling fintech, this role is built for you.

What You'll Own

Your team. Hiring, developing, and retaining engineers. Running 1:1s that actually matter. Spotting who's ready to grow and creating the space for them to do it.

Delivery. Partnering with Product and QA to plan and ship reliably not by micromanaging, but by removing obstacles, managing risk, and keeping the team focused on what matters.

Culture. Setting the tone for how the team communicates, gives feedback, and holds itself accountable. Building psychological safety without sacrificing standards.

Technical credibility. You won't be heads-down in the codebase every day, but you'll understand the trade-offs your team is navigating architecture decisions, technical debt, build vs buy and contribute meaningfully to those conversations.

What We're Looking For

Leadership first. You've managed engineers before and have a point of view on what good looks like. You know how to have hard conversations, give developmental feedback, and motivate people.

Technical foundation in .NET. Our backend is C#/.NET Core and you'll need enough depth to earn trust with your engineers, review decisions, and spot risks. You don't need to be across every layer of the stack you need to be honest about what you know and curious about what you don't.

Product mindset. You think about engineering in the context of business outcomes, not just technical correctness. You can push back on scope, advocate for quality, and translate between engineering and non-technical stakeholders.

Comfort with ambiguity. Capital on Tap is growing. Priorities shift. We want someone who creates clarity for their team rather than waiting for it.

Nice to Have

• Experience with Azure cloud development
• Familiarity with React or other frontend frameworks
• Background in financial services or fintech

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Interview Process 🤝

• First stage: 30 minute intro call with Talent Partner
• Second stage: 45 minute "Tech Chat" & Values Interview with an Engineering Manager & People Partner
• Third stage: 60 minute Code Pairing with our Engineering Team
• Final stage: 60 minute Case Study with Product & Engineering + 60 minute Good to Great Interview with our CTO

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

📍 Porto Matosinhos | 🏢 2 Days in the Office 

QA at Capital On Tap 🌞

Our QA team thrives on a culture of shared success, where every voice helps shape the quality of our products. Rather than working in isolation, we are fully integrated into diverse product squads, ensuring that everyone is a valued technical partner. The team is currently driving an "automation-first" testing strategy. It’s a collaborative, supportive environment where we prioritise learning from each other and ensuring that everyone has the opportunity to thrive and grow.

What You'll Be Doing 🗃️

• Own manual and automated testing across the SDLC, working closely with Software Engineers and Product Managers to ensure product quality.
• Contribute to and expand automated test coverage within an agile team.
• Drive continuous improvement through POCs, refining QA processes, tools, and best practices.
• Investigate user-reported issues, perform hands-on technical testing, and create, manage, and track bug reports.
• Develop deep product and domain knowledge, supporting engineers and promoting shared responsibility for quality.
• Effectively prioritise work, manage risks, and escalate issues in a fast-paced environment.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• QA experience across web/mobile applications, covering functional, regression, performance, exploratory, manual, and automated testing.
• Understanding of end-to-end impact, risk, dependencies, and pragmatic bug prioritisation to inform QA strategy.
• Hands-on experience with test automation tools and frameworks (e.g. Selenium, Appium, Postman, RestSharp, xUnit/NUnit) and REST API testing.
• Proficiency in C# (or similar OOP languages) and JavaScript/TypeScript, with solid SQL Server querying and scripting skills.
• Experience working in CI/CD environments, implementing continuous testing practices across multiple teams.
• Highly detail-oriented, methodical, and proactive, with a strong bias for problem-solving, exploratory testing, and taking initiative.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process 🤝 

• First stage: 30-minute intro, CV review, and values with Talent Partner
• Second stage: 45-minute “Tech Chat” with Team Manager
• Final stage: 60-minute Code Pairing + 30-minute Stakeholder Interview with Engineering & Product

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

🏡🏢This is a hybrid role, our engineering teams work from our Matosinhos office Office 2 days per week.

This is a multiple-headcount role, so please don't be put off if you've seen it advertised for a while.

What You’ll Be Doing
We’re looking for Senior Full stack Engineers to help us build the best credit card and payment products for small businesses. If you’re looking for an environment where you’re given the freedom to make empowered decisions, research new technologies, and learn/share knowledge with your peers. Then keep on reading!

• You’ll build robust and scalable solutions using .Net technology
• From the first line of code to production, monitoring, and continuous improvement - you’ll own the SDLC
• You’ll craft slick, responsive user interfaces with modern JavaScript frameworks (React), making sure our products don’t just work, they feel great to use
• Teamwork makes the dream work - you’ll partner with Product Managers, QA’s, and fellow Software Engineers
• You’ll build bulletproof unit and integration tests to keep our software sharp and our users happy
• Bugs happen. When they do, you’ll be ready to troubleshoot and tweak as needed
• You’ll bridge the gap between tech speak and business goals, ensuring everyone’s on the same page and moving forward together

We’re Looking For 🔎
Required skills:

• A minimum of 5+ years hands-on experience in C#, .Net Core, SQL Server, ideally JavaScript and React also!
• Good testing practices, in both Unit and Integration testing
• Good understanding of database technologies
• Experience in using Agile development practices
• A passion for learning new skills and technologies
• A proactive, supportive, and collaborative team player

Our Tech Stack

• Backend: C#, .Net, .Net Core
• Frontend: React, JavaScript
• Mobile: Flutter, Dart
• Databases: SQL Server, MongoDB
• Cloud: Azure & GCP

Interview Process 🤝

• First stage: 30-minute intro, CV review, and values with a Talent Partner
• Second stage: 45-minute “Tech Chat” with a Team Manager
• Final stage: 90-minute Code Pairing + 30-minute Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

🏡🏢This is a hybrid role, our engineering teams work from our Matosinhos office Office 2 days per week.

This is a multiple-headcount role, so please don't be put off if you've seen it advertised for a while.

What You’ll Be Doing
We’re looking for Full stack Engineers to help us build the best credit card and payment products for small businesses. If you’re looking for an environment where you’re given the freedom to make empowered decisions, research new technologies, and learn/share knowledge with your peers. Then keep on reading!

• You’ll build robust and scalable solutions using .Net technology
• From the first line of code to production, monitoring, and continuous improvement - you’ll own the SDLC
• You’ll craft slick, responsive user interfaces with modern JavaScript frameworks (React), making sure our products don’t just work, they feel great to use
• Teamwork makes the dream work - you’ll partner with Product Managers, QA’s, and fellow Software Engineers
• You’ll build bulletproof unit and integration tests to keep our software sharp and our users happy
• Bugs happen. When they do, you’ll be ready to troubleshoot and tweak as needed
• You’ll bridge the gap between tech speak and business goals, ensuring everyone’s on the same page and moving forward together

We’re Looking For 🔎
Required skills:

• A minimum of 3+ years hands-on experience in C#, .Net Core, SQL Server, ideally JavaScript and React also!
• Good testing practices, in both Unit and Integration testing
• Good understanding of database technologies
• Experience in using Agile development practices
• A passion for learning new skills and technologies
• A proactive, supportive, and collaborative team player

Our Tech Stack

• Backend: C#, .Net, .Net Core
• Frontend: React, JavaScript
• Mobile: Flutter, Dart
• Databases: SQL Server, MongoDB
• Cloud: Azure & GCP

Interview Process 🤝

• First stage: 30-minute intro, CV review, and values with a Talent Partner
• Second stage: 45-minute “Tech Chat” with a Team Manager
• Final stage: 90-minute Code Pairing + 30-minute Values Interview

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Check out our benefits:

🏥 Private Healthcare through AdvanceCare
🎁 Anniversary Rewards (€280, €570, €860, 4-week fully paid sabbatical)

🚘 Paid Car Parking

🏖️ 36 days holiday (inclusive of public holidays with public holidays carried over if they fall on a weekend)
📖 Annual Learning and Wellbeing Budget
💬 6 free therapy sessions per year
🍫 Free drinks and snacks in our offices

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone. 

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms.

You:
We are seeking interns to join various Product Teams, contributing to Platform, Software, Mobile, Frontend, Security, or Data Engineering projects. We’ll carefully match candidates to the most suitable team and project based on their skills and interests.

The start date is flexible and the expected duration is between 8 to 12 weeks.

You Have & You Know-How:

• Currently pursuing or recently completed a degree in Computer Science, or a similar technical degree (required)
• Strong Computer Science fundamentals and coding skills (our stack includes Java, Go, Python, React, Bash)
• Self-driven & motivated, with a strong work ethic and a passion for problem solving
• Passionate desire to learn and grow
• Able to bring ideas into the team and to work out solutions to tough problems autonomously
• Good communication skills both written and verbal
• Fluency in English
• Experience working with Generative AI (GenAI) tools is a plus

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

 #LI-Remote #LI-MG3

Opportunity 

UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.

Responsibilities

• Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
• Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
• Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
• Act as the key authority and point of contact for project development concepts, business strategy and business models.
• Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
• Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to  recommending new features or enhancements
• Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
• Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines 
• Present and review new features within company, with Marketing and Sales teams and customers
• Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
• Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities

Requirements

• 3+ years of product management experience
• Minimum of 1 year of experience developing new and evolving features for SaaS platforms. 
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Demonstrated ability to define new concepts and features and take these from inception to launch for customers
• Track record of leading cross-functional teams to successfully launch commercial products.
• Strong analytical, problem-solving and organizational skills.
• Strong leadership and interpersonal skills
• Excellent oral and writing communication skills
• Entrepreneurial spirit
• BA/BS degree in computer science or a related technical field, or equivalent practical experience.

Annual PT Hiring Range: €50,000 - €65,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio. This is a high-impact, strategic role at the heart of our growth strategy, reporting into the Industries zone of our Product & Engineering team. Building on our strong momentum in verticals like Healthcare, Financial Services, and Retail, this leader will spearhead our move into new markets such as Travel, Hospitality, and Utilities.

The ideal candidate brings familiarity with contact center and conversational AI software. They will own the full product lifecycle—from market discovery and strategy to roadmap execution—crafting solutions that resonate deeply with each vertical’s unique challenges. This role offers the opportunity to shape the future of Talkdesk’s verticalized approach and drive value for customers and the business.

Duties and Responsibilities:

• Contribute to the vision and design of a next-generation customer experience platform;
• Create and maintain close relationships with our internal and external customers while working on our products for the financial services and insurance industry. 
• Create processes to capture, analyze, leverage, and share user insights;
• Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services;
• Help to prioritize the product roadmap with engineering, design, marketing, and sales;
• Collaborate with marketing and product ops to effectively launch new services, features and enhancements (or deprecate existing ones).

Qualifications:

• Bachelor’s degree in business, engineering, or related field required;
• 4+ years of Product Management experience;
• Solid understanding of relevant technology and tools including APIs, cloud solutions, and programming languages is preferred;
• Collaborative team player, with strong communication skills, including the ability to translate complex technical products and features into simple concepts and presentations; 
• Advanced proficiency in english
• Strong sense of customer empathy to care deeply about customer problems and user experience;
• Ability to adapt to rapidly changing technologies and business needs;
• Understand the development and implementation of large-scale, complex applications in a call center technology environment;
• Experience with banking and insurance is preferred
• Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
• Proven ability to take the initiative, use consultative skills and build strong, productive relationships.

Additional Note:
This position will follow a hybrid work model.

The Solutions Engineer is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SE’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition. This Solutions Engineer is regarded as an experienced operator/practitioner in the AI-powered CX space and is highly knowledgeable about the unique nuances of this industry. Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

RESPONSIBILITIES:

• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers. 
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry. 
• Solutions Engineers must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell. 
• The Solutions Engineer is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

REQUIREMENTS:

• Deeply understands the dynamics of AI-powered CX market; 
• Demonstrates an exceptional level of internal and external customer responsiveness
• Exhibits exceptional cross-team collaboration and internal customer support
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
• Possesses superior presentation skills, both virtual and live within a “tell show tell” format
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
• Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
• Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

CORE COMPETENCIES:

• 3+ years of Solutions Engineering experience in a related AI and/or SaaS field 
• 2+ years of related industry experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Must be willing to work in a fast-paced startup environment
• Superior presentation skills
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence
• Bachelor's Degree in a technical field; or equivalent experience

The SRE Connectivity team at Talkdesk is responsible for building, running, and evolving the infrastructure foundation that supports all engineering teams, with an automation-first mindset and a strong focus on availability, reliability, and scalability.

As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership. You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution.

At Talkdesk, we follow a “you build it, you own it” philosophy. In this role, you will help reinforce that culture by empowering teams with the right tools, practices, and guardrails, fostering a blameless environment focused on learning and continuous improvement.

You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale.

Be responsible for:

Technical (hands-on)

• Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk
• Remain hands-on in the day-to-day work, contributing code, infrastructure changes, and reviews
• Drive automation-first practices across network and infrastructure operations
• Ensure infrastructure reliability through observability, monitoring, alerting, and proactive issue detection
• Develop and evolve tooling, alerts, and operational processes that enable engineering teams to safely run production workloads
• Participate in on-call rotation, leading by example and staying close to production realities
• Lead and actively participate in incident response, root cause analysis, and post-mortems, ensuring concrete follow-ups that improve resilience

Leadership & management

• Provide technical direction and standards for the network and SRE domain
• Mentor and coach engineers, supporting their technical growth and operational maturity
• Plan and prioritize work with a focus on impact, risk reduction, and long-term sustainability
• Act as a technical partner to product engineering teams, helping them design more reliable, scalable, and observable services
• Balance short-term operational needs with longer-term architectural improvements

Need to have:

• Strong hands-on experience with AWS networking
• Hands-on experience configuring and operating AWS Direct Connect
• Hands-on experience with Fortinet firewalls and Fortinet network security products
• Experience working with NetBox or similar network source-of-truth solutions
• Solid knowledge of Linux/Unix systems
• Programming/scripting skills in at least one language (e.g. Python, Bash)
• Experience with Infrastructure as Code (CloudFormation, Terraform, or similar)
• Experience with configuration management tools such as Ansible
• Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
• Proven ability to identify manual, error-prone processes and replace them with automation
• Strong troubleshooting skills and ability to identify root causes in large-scale distributed systems
• Pragmatic, solution-oriented mindset with strong critical thinking skills

Be valued for:

• Experience supporting production systems at scale
• Experience with technologies such as Docker, Consul, Vault, Jenkins, Concourse, Prometheus, Nexus
• Experience with encryption and key management technologies (ACM, KMS, hashing, secret management)
• Experience with additional firewall or network security solutions beyond Fortinet
• Experience with other cloud providers such as GCP or Azure
• Previous experience acting as a technical lead or manager while remaining hands-on

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.
  
  

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
  
  

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Key responsibilities 
Strategic Impact

• Drive long-term planning and continuous improvement of observability capabilities
• Identify gaps, initiate improvements, and balance competing priorities
• Enable teams to operate effectively through better tooling, processes, and clarity
• Introduce AI into coding processes

Leadership & Team Development

• Lead, mentor, and grow a team of software engineers ( Python, JavaScript / React)
• Set clear expectations, manage performance, and support career development
• Foster a culture of ownership, accountability and continuous improvement
• Remove blockers and maintain strong team engagement

Planning, Delivery & Requirements

• Lead requirements clarification with stakeholders and translate them into actionable engineering work
• Own and maintain application and platform roadmaps, aligning with organizational priorities
• Define, prioritize, and manage Jira epics, stories, and tasks
• Drive sprint planning, backlog management, and predictable delivery
• Ensure high-quality execution through effective Agile practices and CI/CD workflows

Cross-functional Leadership

• Collaborate with SRE, platform teams and service owners to design scalable solutions
• Act as a key coordination point between engineering, operations, and leadership
• Align observability initiatives with broader company goals

Engineering Contribution

• Contribute to code and perform code reviews
• Provide technical guidance and support architectural decisions
• Ensure engineering best practices across the team

Requirements

• 7+ years of experience in Software Development
• 3+ years experience in leading and mentoring software engineers as senior or lead developer
• Strong expertise in Observability (monitoring / logging / telemetry) tooling
• Experience with distributed systems and scalable architectures
• Proven ability to translate requirements into actionable engineering work
• Experience with Agile methodologies and delivery management
• Strong communication and stakeholder management skills
• Experience with AI development

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You

You’ll be working with a team that's responsible for the security across all ongoing initiatives, products, processes and applications at Feedzai. This will be a very senior role within this team, someone able to work across teams and coach other more junior team members also.

Your day–to–day

• Design and architect robust security controls with 'secure by default' principles, ensuring long-term maintainability and systemic incident resilience across the organization;
• Review technical designs to identify security weaknesses and provide assistance on how to address them;
• Provide subject matter expertise on security across ongoing initiatives to the organization;
• Lead the technical execution of multi-team security initiatives, influencing cross-team priorities and aligning technical roadmaps with direct business impact;
• Work closely with other functional areas and/or departments in the identification of requirements and designing of solutions;
• Produce high-quality narratives and investment cases supported by facts and data, translating complex security challenges into comprehensive business language for company-wide stakeholders;
• Perform internal and external penetration tests, ensuring timeliness and accuracy of reports;
• Assist in the support of compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR) and participate in the audit processes.

Your Have & You Know-How

• Willingness to learn and to stay up-to-date with the state of the art;
• Break things attitude, so that we can improve (hacker-type of attitude);
• Expert knowledge across web, application, hardware & network security;
• Solid understanding of encryption, key management & distribution;
• Extensive knowledge and experience with cloud service providers such as AWS, Azure, or GCP;
• Extensive knowledge with Kubernetes security;
• Knowledge of PCI DSS, ISO/IEC 27001, NIST, CIS, and GDPR standards and regulations preferred;
• Strong business and financial acumen, with the ability to understand the economic implications (cost efficiency, operational burden, time-to-value) of security engineering decisions;
• 4+ years of relevant professional experience;
• Demonstrated experience developing, deploying, and monitoring secure systems;
• Demonstrated experience implementing AI-driven approaches to optimize security workflows and leading the adoption of new AI technologies;
• Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company;
• Track record of managing projects with quality, detail, and consistency;
• Background in engineering with a deep passion for making all things secure;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

 #LI-Remote #LI-MG3

As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9’s next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset. 

 
Key Responsibilities: 

• Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions. 
• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation. 
• Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance. 
• Provide technical guidance and mentorship to engineers on the team 
• Conduct code reviews and ensure high code quality and standards adherence 
• Identify technical debt and propose and implement solutions for improvement 
• Stay updated on emerging technologies and best practices in software engineering 
• Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward 
• Conduct performance evaluations, set career development goals, and support professional growth for team members. 

Requirements: 

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred) 
• 12 + years of experience in designing and developing distributed, and scalable systems, with at least 3 years in a leadership or management role 
• Experience in breaking down monoliths into microservices with an emphasis on resiliency 
• Proven experience managing and scaling engineering teams. 
• Excellent problem-solving, communication, and leadership skills. 
• Familiarity with Agile methodologies, DevOps practices, and modern engineering workflows. 
• Experience working with cloud platforms, CI/CD pipelines, and scalable architectures is a plus 
• Strong problem-solving skills and ability to think strategically 
• Excellent communication and collaboration skills 
• Ability to thrive in a fast-paced and dynamic environment 
• You understand what it takes to run mission critical software in production 

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

📈Check out the development opportunities in the Software Engineering team

🏢This is a Hybrid role, the Software Engineering Team works from our Porto (Matosinhos) Office 2 days per week

AI Engineering at Capital on Tap

We're building a small team of ~3 AI-specialist software engineers who embed directly within product teams to deliver intelligent features. Rather than operating as a separate unit, you'll work alongside existing teams as an internal consultant, helping them deliver AI-powered capabilities whilst building their skills through hands-on collaboration and structured training. Part of the role has a hand in upskilling the wider Engineering department through workshops, documentation, and knowledge transfer.

What You’ll Be Doing
You'll partner with product teams to build and deliver AI features, working embedded within their squad structure. Your role is to enable teams to successfully deliver AI capabilities while upskilling them to own the features long-term.

• You’ll build robust and scalable solutions using .Net technology
• From the first line of code to production, monitoring, and continuous improvement - you’ll own the SDLC
• Teamwork makes the dream work - you’ll partner with Product Managers, QA’s, and fellow Software Engineers
• You’ll build bulletproof unit and integration tests to keep our software sharp and our users happy
• Bugs happen. When they do, you’ll be ready to troubleshoot and tweak as needed
• You’ll bridge the gap between tech speak and business goals, ensuring everyone’s on the same page and moving forward together

We’re Looking For 🔎
Required skills:

• 4+ years hands-on experience in C#, .NET Core
• Good testing practices, in both Unit and Integration testing
• Good understanding of database technologies
• Experience in using Agile development practices
• A passion for learning new skills and technologies
• A proactive, supportive, and collaborative team player

Interview Process 🤝

1. First stage: 30-minute intro, CV review, and values with Talent Partner
2. Second stage: 45-minute “Tech Chat” with our Engineering Manager
3. Final stage: 90-minute Code Pairing + 30-minute Values Interview

Diversity & Inclusion🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.