The Role…

At Soho House a Server (Full-Time; 30+ hours/week; AM availability) is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School.
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
• Complete all check out reports at the end of each shift and have it double checked and signed by management.
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
• Assist runners and bussers when possible, with expo and service bar tickets to support all table orders.
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed.
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests.
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• OLCC-certified and POS knowledge.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full-time employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Strategic Enterprise Account Executive role is an outside sales position responsible for developing, managing, and closing business for Strategic Enterprise customers in the North America region and is an integral part of the field sales organization. This person will partner with our demand generation, solutions engineering, and product teams to guide prospective customers through a solutions sales journey of modernizing their cloud platform architecture.  This position will require you to develop a deep understanding of the specific challenges customers are facing to help them positively achieve their business outcomes with Upbound’s solutions. 

This role will work cross-functionally with product, marketing, sales development and customer success to provide a tight-knit customer relationship, account leadership and direction in both the pre-sales and post-sales processes.

In this role, you will:  

• Carry a sales quota that aligns with Upbound’s revenue goals.
• Function as the primary point of contact and the face of Upbound for new prospects and customers.
• Conduct sales activities including prospecting and developing opportunities within existing customer accounts.
• Manage complex strategic enterprise sales motions with multiple prospect engagement points.
• Ensure the successful rollout and adoption of Upbound products and services in partnership with pre-and-post sales engineering and support.
• Take ownership of your business by documenting the buying criteria, process, and owners to ensure pipeline accuracy.
• Look for and implement improvements to sales processes, tools, and materials.
• Travel to customer sites and industry conferences and events as needed.

You are a good fit if you have:

• Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets and consistently ranked top 1-2 on your team.
• Sold to large enterprise G2K companies and adept at navigating global, multi-national organizations.
• Sold AI, Cloud, or Infrastructure platform oriented products.
• Experience in solution and value selling in the enterprise cloud, cloud-native, and AI product spaces
• Correctly estimate qualifying opportunities based on MEDDICC.
• Drive to build a business, hunger to find and close deals, and pride in the growth of the business.
• Relentless focus on customer success and meeting the needs of present and future customers.
• Experience building positive professional relationships with senior IT and business executives.
• Clear and articulate written, verbal, online, and in-person communication skills.
• Professionalism, polish, attention to detail, and strong follow-up.
• A collaborative mindset and willingness to help solve problems outside of your immediate lane.
• Fun in your job and enjoy what you do.

It’s a plus if you: 

• Strong understanding of cloud-native infrastructure, AI solutions, and/or Infrastructure as Code tooling (Terraform, Ansible, Chef).
• Significant experience selling disruptive technology into focused markets.

 #LI-REMOTE