About the team

The SRE team was recently formed with the goals of establishing first-class observability tools and primary owners of all things production.

Team members are located in several international locations (“follow the sun” model) to provide 24/7 availability.

We are a team of unique individuals, experienced and independent, who get things done.

This position is fully remote, candidates required to be in US Pacific time.

What You'll Do

As part of your role, you would improve and establish new monitoring, alerting, and observability of services using a wide range of tools. Additionally, you would handle critical alerts and incidents and work directly with R&D to improve and optimize availability.

• Research Fireblocks blockchain workflows, identify optimization opportunities, issues, and improve monitoring.
• Help identify root causes for incidents and prevent them from happening again. Solve and orchestrate outages by working with multiple teams.
• Improve and establish alerting for our infrastructure, services, and business logic
• Work closely with the R&D and Support: offering education and guidance on integration, support, and monitoring across the toolset
• Communicate and escalate issues to senior management in R&D and support, write RCAs, and define next steps.
• Document actions in runbooks and then into automation using Python, Lambda, shell scripts, ArgoCD, and Ansible.
• Focus on the system's observability, availability, reliability, performance/latency, and monitoring
• Conduct periodic on-call duties and emergency response

What You'll Bring

• At least 3+ years of experience as an SRE, Infra Backend in a SaaS environment.
• You are curious, self-motivated, easy to work with, responsible, and production-aware—fast learner and able to take a project from POC to production, while handling decision-making and communication.
• Experience with Coding languages - Python/JavaScript/Bash (Must)
• At least 3+ years of experience with Alerting & Monitoring systems such as DataDog, Coralogix / Splunk / New Relic / Prometheus
• Experience working with Linux systems from kernel to shell and beyond
• Cloud systems such as AWS / Google Cloud / Azure
• Configuration management, such as Ansible/Chef/Puppet/ArgoCD
• Experience with Docker, Kubernetes, and Helm
• SCM - Git/bitbucket/gitlab/Phabricator/gerrit
• High Analytical & Troubleshooting skills - ability to solve complex problems
• Strong verbal and written communication skills and a collaborative mindset

Want to stand out from the crowd?

• Previous experience in cryptocurrencies \ blockchains - a big advantage
• In-depth knowledge in: Linux optimization, nginx, ArgoCD, DataDog, MySQL
• Participated in Kubernetes migration projects
• Previous experience as a C++ or Node developer
• BSC in Computer Science or related technical certifications

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $150,000 - $185,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

About the team

The SRE Incident Response team is responsible for handling critical application\infrastructure alerts, orchestrating the war room process and enabling first class observability and alerting systems. 

Team members are located in several international locations (“follow the sun” model) to provide 24/7 availability.

We are a team of unique individuals, experienced and independent, who get things done.

On-call coverage is 7 days a week, starting at noon, with the shift ending at 6:00pm. 

This position is fully remote, candidates required to be in US Pacific time.

What You'll Do

As part of your role, you would improve and establish new monitoring, alerting, and observability of services using a wide range of tools. Additionally, you would handle critical alerts and incidents and work directly with engineering and DevOps to improve and optimize availability.

• Manage and participate in incident war rooms, escalating and coordinating response for critical workflow alerts.
• Perform deep-dive troubleshooting for application, transaction, and general technical issues.
• Research Fireblocks blockchain workflows, identify optimization opportunities, issues, and improve monitoring.
• Help identify root causes for incidents and prevent them from happening again. Solve and orchestrate outages by working with multiple teams.
• Improve and establish alerting for our infrastructure, services, and business logic
• Work closely with the R&D and Support: offering education and guidance on integration, support, and monitoring across the toolset
• Communicate and escalate issues to senior management in R&D and support, write RCAs, and define next steps.
• Document actions in runbooks and then into automation using Python, Lambda, shell scripts, ArgoCD, and Ansible.
• Focus on the system's observability, availability, reliability, performance/latency, and monitoring

What You'll Bring

• At least 3+ years of experience as an SRE incident response engineer
• You are curious, self-motivated, easy to work with, responsible, and production-aware—fast learner and able to take a project from POC to production, while handling decision-making and communication.
• Experience with Coding languages - Python/JavaScript/Bash (Must)
• At least 3+ years of experience with Alerting & Monitoring systems such as DataDog, Coralogix / Splunk / New Relic / Prometheus
• Experience working with Linux systems from kernel to shell and beyond
• Cloud systems such as AWS / Google Cloud / Azure
• Experience with Docker, Kubernetes, and Helm
• SCM - Git/bitbucket/gitlab
• High Analytical & Troubleshooting skills - ability to solve complex problems
• Strong verbal and written communication skills and a collaborative mindset

Want to stand out from the crowd?

• Previous experience in cryptocurrencies \ blockchains - a big advantage
• In-depth knowledge in: Linux optimization, nginx, ArgoCD, DataDog, MySQL
• Previous experience as a C++ or Node developer
• BSC in Computer Science or related technical certifications

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $150,000 - $185,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

The Strategic Enterprise Account Executive role is an outside sales position responsible for developing, managing, and closing business for Strategic Enterprise customers in the North America region and is an integral part of the field sales organization. This person will partner with our demand generation, solutions engineering, and product teams to guide prospective customers through a solutions sales journey of modernizing their cloud platform architecture.  This position will require you to develop a deep understanding of the specific challenges customers are facing to help them positively achieve their business outcomes with Upbound’s solutions. 

This role will work cross-functionally with product, marketing, sales development and customer success to provide a tight-knit customer relationship, account leadership and direction in both the pre-sales and post-sales processes.

In this role, you will:  

• Carry a sales quota that aligns with Upbound’s revenue goals.
• Function as the primary point of contact and the face of Upbound for new prospects and customers.
• Conduct sales activities including prospecting and developing opportunities within existing customer accounts.
• Manage complex strategic enterprise sales motions with multiple prospect engagement points.
• Ensure the successful rollout and adoption of Upbound products and services in partnership with pre-and-post sales engineering and support.
• Take ownership of your business by documenting the buying criteria, process, and owners to ensure pipeline accuracy.
• Look for and implement improvements to sales processes, tools, and materials.
• Travel to customer sites and industry conferences and events as needed.

You are a good fit if you have:

• Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets and consistently ranked top 1-2 on your team.
• Sold to large enterprise G2K companies and adept at navigating global, multi-national organizations.
• Sold AI, Cloud, or Infrastructure platform oriented products.
• Experience in solution and value selling in the enterprise cloud, cloud-native, and AI product spaces
• Correctly estimate qualifying opportunities based on MEDDICC.
• Drive to build a business, hunger to find and close deals, and pride in the growth of the business.
• Relentless focus on customer success and meeting the needs of present and future customers.
• Experience building positive professional relationships with senior IT and business executives.
• Clear and articulate written, verbal, online, and in-person communication skills.
• Professionalism, polish, attention to detail, and strong follow-up.
• A collaborative mindset and willingness to help solve problems outside of your immediate lane.
• Fun in your job and enjoy what you do.

It’s a plus if you: 

• Strong understanding of cloud-native infrastructure, AI solutions, and/or Infrastructure as Code tooling (Terraform, Ansible, Chef).
• Significant experience selling disruptive technology into focused markets.

 #LI-REMOTE