OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence. 

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.  

• Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency 

• Ensure engagement with customers and provide a friendly and easy to shop environment 

• Continue to build the client relationship daily with our customers 

• In partnership with the leadership team, Analyze reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities 

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor 

• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details 

• Leverages company tools, incentives, and strategies to support meeting store goal 

• Resolve client needs quickly & effectively ensuring customer satisfaction 

• Educates guests and staff on our product, community and culture 

• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership 

• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence 

• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure 

• Support other areas of the business, including Sales and Cashier, as needed 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment 

• Passion for customer service and delivering exceptional experiences 

• High energy, upbeat and enthusiastic with the ability to integrate fun and work 

• Self-motivated with a desire to achieve results and excel individually, and as a team 

• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to have open availability, 5 days a week, up to 32 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business. 
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline 
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience 
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles
• Job Level: Associate

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries 

#LI-JJ1

#LI-3

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! As a Tecovas Sales Associate you will support the store leadership team through the cultivation of a store environment catering to an unmatched customer experience. You will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restocking and overall shopkeeping.

Responsibilities will include:

• Supports a sales-driven environment of genuine customer experience and demonstrate extraordinary service standards
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Supports store team with receiving shipment and preparing product for floor placement
• Plans for, tracks and communicates all in transit shipment information to the leadership team
• Maintains an efficient and well-organized stockroom ensuring accessibility to employees
• Assists in and/or leads the restock process to continually maintain store stock levels
• Demonstrates loss prevention awareness through assisting in cycle counts and transfers
• Participates in ongoing staff education and through the sharing of product knowledge
• Assists in the maintenance of the building facilities

Qualifications:

• Exceptional selling skills, customer service, and clientele
• Strong organizational skills and attention to detail
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. 
• Ability to deliver excellent customer service
• Able to lift up to 30lbs regularly
• Must be able to reliably commute to and from the work location
• Must be available to work 15-20 hours per week
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Part-Time Benefits:

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

• Career Growth Opportunities: Tecovas is a growing company, and we are passionate about promoting from within.
• Team-Oriented Environment: We have a close-knit team that celebrate successes together and support one another.
• Training and Development: We provide ongoing training to help you develop your skills in sales, customer service, and leadership.
• Fun and Engaging Work Atmosphere: We host regular team events and in-store contests to keep things fun and exciting.
• Employee Recognition Programs: We believe in recognizing and rewarding hard work and dedication.

The hourly rate for this position is $16/hr. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

POSITION OVERVIEW 

The ADHD Specialist responsibility is to compliantly meet and strive to exceed all quarterly and annual sales objectives by executing territory specific sales strategies and plans aimed at driving utilization within their defined geography.

RESPONSIBILITIES

• Achieve territory sales goals/targets on quarterly and/or annual basis.
• Applies resources (call activity, speaker programs, payer access tools etc.) against best business opportunities, tracks impact and adjusts accordingly. Utilizes different modes of communication: Face-to face, Virtual, or phone to engage customers (HCPs & staff).
• Analyzes market to understand local dynamics impacting the business and executes against trends that can impact the business.
• Develops and executes territory business plans and call plans aligned with meeting territory and national objectives.
• Keeps current on local and national payer access environment and identifies opportunities for pull-through in their local market.
• Demonstrates thorough understanding of disease state, treatment approaches, competition, and our product, to serve as a valued resource to our customers.
• Partners with key stakeholders internal/external to help remove barriers to access.
• Participates in industry meetings, conventions and exhibits as necessary to build relationships and strong awareness of brand and company.
• Leverages selling model to build a call continuum over time with logical and sequential steps to gain commitment and action from customers.
• Takes ownership by actively seeking out challenges and resolving problems to build solutions that consider implications on the customer and the larger organization.
• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Leveraging business tools to evaluate data using strategic and critical thinking skills to build business / call plans to drive performance
• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Keeping the organization's vision and values at the forefront of associate decision making and action; ensure all compliance standards and company policies and procedures are adhered to.

REQUIRED LEADERSHIP BEHAVIORS

Leadership Behaviors are a core set of behaviors that vary based on Level in the organization categorized under Head, Heart, and Guts.  

• Head
  • Know our Business
  • Think Critically
  • Decide
  • Execute
• Heart
  • Collaborate
  • Develop
  • Communicate
  • Embrace Authenticity 
• Guts
  • Be Disruptive
  • Innovate
  • Evolve
  • Be Tenacious

COMPETENCIES

• Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Acting as a tenacious high-performing sales professional who excels at identifying and seizing new opportunities within their market and demonstrative relentless drive and determination to achieve sales targets and expand market presence.
• Leveraging business tools to evaluate data using strategic and critical thinking skills to build business / call plans to drive performance
• Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Keeping the organization's vision and values at the forefront of associate decision making and action; ensure all compliance standards and company policies and procedures are adhered to.

QUALIFICATIONS

• Bachelor’s degree required.
• 2-4 years of pharmaceutical sales or equivalent life sciences sales experience required and experience in specialty sales strongly preferred: Neuroscience, psychiatry; ADHD/Pediatric psychiatry
• Strong account based selling skills with demonstrated success in prior sales roles
• Working knowledge of strategies and tactics to pull-through local formulary wins.
• Understanding of prior authorization process and experience partnering with key healthcare providers and office personnel on manufacturer sponsored market access support programs preferred.
• Have a valid driver’s license and be insurable.

McNees, Wallace & Nurick is seeking a talented and motivated Associate Attorney to join our State and Local Tax (SALT) practice. This role is ideal for an attorney with 3–5 years of experience handling Pennsylvania SALT matters, including sales and use tax, who is looking to deepen their technical expertise while working closely with experienced partners and a collaborative team. 

 At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. If you’re passionate about delivering exceptional legal services and building lasting relationships, we’d love to meet you.

Responsibilities:

As an Attorney at McNees, you’ll be an integral part of our team, working on meaningful matters and building strong client relationships. Your key responsibilities will include:

• Case Management: Take ownership of assigned matters from start to finish - review, analyze, and develop strategies to achieve successful outcomes.
• Legal Research & Analysis: Conduct thorough research using all available resources to support case strategies and provide well-informed advice.
• Document Drafting: Prepare, review, and finalize contracts, pleadings, agreements, and other legal documents with precision and attention to detail.
• Client Communication: Serve as a trusted advisor by maintaining regular, proactive communication with clients about case progress and next steps.
• Negotiation & Advocacy: Represent clients effectively in negotiations and work toward favorable resolutions whenever possible.
• Collaboration: Partner with senior attorneys and colleagues across practice areas to deliver comprehensive legal solutions.
• Compliance & Ethics: Uphold the highest standards of professional conduct, including adherence to state bar requirements and firm policies.
• Financial Responsibility: Assist in setting retainers, managing payment schedules, and ensuring timely collection of receivables for assigned cases.
• Continuous Learning: Stay current with legal developments and complete all required Continuing Legal Education (CLE) to maintain bar membership.

Requirements:

• Juris Doctor (J.D.) from an accredited law school
• 3–5 years of experience practicing Pennsylvania state and local tax law
• Demonstrated experience with sales and use tax matters in Pennsylvania
• Admission to practice law in Pennsylvania (or eligibility to waive in)
• Strong legal research, writing, and analytical skills
• Ability to manage multiple matters efficiently and meet deadlines in a fast‑paced environment
• Excellent communication skills and a client‑focused approach
• Prior experience in a law firm or comparable professional services environment preferred

#LI-hybrid 

JOB SUMMARY

The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

JOB SUMMARY

The Wellness Advisor of Sunnyside* Penn Ave - Pittsburgh, PA will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the animal shelter community. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

Job Overview 

Property & Casualty License Preferred 

We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Humane Animal Rescue of Pittsburgh (North Side Campus) in Pittsburgh, PA. Successful candidates will be goal-oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer-first mindset, listening to the customer’s needs and working with them to create the best outcome.

REQUIREMENTS

• Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the Pittsburg area
• Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products
• Turning prospects into loyal clients, raving fans, and repeat customers
• Accurately recording prospect and customer information in Fetch CRM
• Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly
• Proactively assessing partner needs on an ongoing basis through onsite focus and follow-up meetings
• Collaborating with leadership to identify opportunities for new business
• Communicating with your peers via chat to identify challenges and successes
• Virtually attending monthly company meetings or check-ins as required
• Managing expense budget and submitting completed reports monthly
• Managing all administrative tasks and responsibilities relative to the partnership
• Living up to Fetch’s commitment to continuously exceed customer expectations

SKILLS

• Ability to structure your work week during peak hours a must (Friday-Sunday) when it is most lucrative for the agent
• Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements)
• Proven self-starter with 3-5 years of in an animal care role
• Energized by being an industry pioneer
• Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face)
• Familiar with animal health or animal welfare a plus, but not required
• Ability to think and act independently within a fast-paced sales cycle
• Proven success in building relationships using a consultative, solution-focused approach
• Demonstrated customer service skills and the ability to understand Fetch's customers’ needs
• Must be willing to travel to various industry events as required
• Excellent verbal, interpersonal and written communication skills
• Excellent team player; proven ability to apply innovative ideas and critical thinking

Professional Traits that are not unique to this position, but necessary for Fetch employees:

• Exhibits excellent business judgment
• Positive attitude
• Sets the bar high for team standards 
• Is action and results-oriented and self-reliant

Compensation

• The pay range for this position is $55,000 - $90,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)