The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly. As a Workplace Operations (WPO) Coordinator, you will be a vital administrative engine for the team, ensuring operational compliance, streamlining financial processes, and maintaining the systems that allow our offices to thrive.

Please note: this role is 100% in-office.

At Compass You Will:

• Support end-to-end procurement processes, including creating purchase orders, approving system-generated orders, and providing troubleshooting assistance to internal and external stakeholders. (20%)
• Manage and triage incoming requests through the ticketing system, resolving routine inquiries and routing more complex issues to appropriate team members while ensuring adherence to established workflows and service standards. (20%)
• Conduct regular reviews of office systems and infrastructure to ensure safety, security, and operational compliance, including access management and monitoring tools. (5%)
• Maintain accurate location and operational data, including address updates and resolving system discrepancies. (5%)
• Proactively engage with ticket requesters to ask clarifying questions that facilitate faster resolutions. (5%)
• Oversee business licensing processes, including new applications, renewals, compliance tracking, and record maintenance. (10%)
• Manage insurance documentation processes, including intake, review, and distribution of required certificates and related materials. (5%)
• Collaborate with cross-functional and regional partners to ensure compliance requirements are met and properly displayed across locations. (5%)
• Administer utility accounts through third-party vendors, handling new account setups, closures, daily exception management, and escalating issues as needed. (5%)
• Manage invoice retrieval and submission for vendors unable to use our vendor portal. (5%)
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes. (5%)
• Provide administrative and operational support for organizational initiatives, including mergers, acquisitions, and regional projects. (5%)
• Maintain updated office visual resources, including the coordination of office photos and the management of floorplans. (2.5%)
• Manage Google My Business profiles, including the creation and ongoing office management (2.5%)

What We’re Looking For:

• 1-2 years of experience in operations, office management, or a high-volume administrative role.
• Technical Proficiency: Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly preferred.
• Meticulous Attention to Detail: You are highly organized and capable of managing complex records. .
• Strong Communication: Articulate and polished communication skills, with the ability to collaborate effectively with both internal departments and external vendors.
• Problem-Solving Mindset: A proactive approach to troubleshooting and the ability to formulate solutions quickly in a fast-paced environment.
• Adaptability: The ability to work independently or as part of a team while managing multiple competing priorities.
• Must be willing to travel 15%-25% of the time.

The Prenatal Account Executive, Pittsburgh South is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Qualifications:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions  (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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