Project Manager

About the role

We're looking for a Project Manager to join our Deployment Quality Assurance team and own the day-to-day execution of customer rollouts on the RetailNext platform. You'll be the primary point of contact for retailers as they bring our analytics solution live across their stores, coordinating vendors, service engineers, and internal stakeholders to keep deployments on time and on budget.

The right person for this seat is highly organized, comfortable holding multiple stakeholders accountable, and calm under pressure when scope shifts mid-project. You communicate proactively, anticipate risks before they become escalations, and treat a customer's deployment timeline as if it were your own. You're equally comfortable in a customer meeting and inside a checklist — and you genuinely care about getting the small details right.

RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries. The Deployment Quality Assurance team makes sure every one of those deployments lands accurately and reliably — and this role sits at the center of that work.

Reports to: PMO Lead

Location: Philippines, Remote

What You'll Do

Project Leadership & Execution

• Own end-to-end delivery of customer deployments, from kickoff through go-live and handoff
• Develop and execute project work plans, revising them as scope, timing, or resourcing shift
• Coordinate vendors, service engineers, and internal teams to keep each deployment moving
• Drive multi-phased workstreams that validate data quality and optimize system performance for the customer
• Run weekly project cadences with clear agendas, documented outcomes, and tracked action items

Customer Relationship Management

• Act as the primary customer contact for day-to-day project activities
• Communicate proactively with stakeholders at every level — from store ops to retail IT leadership
• Translate technical implementation details into clear, customer-friendly language
• Keep customers confident in the project by being responsive, organized, and ahead of issues

Scope, Budget & Risk Management

• Identify scope changes early, gain approval on change orders, and escalate before timeline or budget slips
• Review quotes and estimates to confirm installation charges, deployment fees, licenses, and other line items are accurate
• Protect project margins by tracking spend against plan and flagging variances quickly
• Escalate risks to internal team managers and drive them to resolution

Documentation & Process

• Manage ongoing project documentation across all internal systems and checklists
• Keep deployment records, status updates, and handoff documents current and accurate
• Coordinate project staffing and escalate resourcing gaps before they become bottlenecks
• Suggest service improvements that sharpen our PMO processes, tools, and playbooks over time

What We're Looking For

Required

• 3+ years of project management experience, ideally on customer-facing technology deployments
• Solid understanding of PMO processes — work plans, change control, risk management, status reporting
• Strong written and verbal communication skills with the ability to manage stakeholders at all levels
• Excellent time management and the ability to keep multiple deadlines on track simultaneously
• Comfort owning budgets and pushing back when scope or cost is at risk
• Adaptability — projects shift, and you adjust without losing momentum

Valued but Not Required

• Experience with retail technology, in-store hardware, or IoT/sensor deployments
• Familiarity with video analytics, computer vision, or edge-compute solutions
• PMP, PRINCE2, or similar project management certification
• Background in deployment QA, field services, or customer success operations

What We Offer

• Customer-facing role at the heart of deployment success — you're the primary point of contact for Fortune 500 retailers as they go live on RetailNext, with direct influence over whether their rollouts succeed
• Real input into how we sharpen our PMO processes, tools, and playbooks — this isn't a "follow the runbook" role; we want PMs who help us improve the way we run deployments
• Global scope from a remote seat in the Philippines — coordinate projects spanning RetailNext's 100+ country footprint and partner with vendors, service engineers, and customer stakeholders worldwide
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days

Job Title: Senior Production Artist

Role: Freelancer

Duration: 6 months

Location: Manila, Philippines 

About the role: 

We are seeking a highly disciplined, system-oriented Digital Designer / Artworker to join our global production team. This role is designed for a technical specialist who combines the precision of traditional typography with the efficiency of modern AI and automation.  
 
You will be responsible for the global transcreation of assets, ensuring that brand consistency is maintained across multiple languages and regions. You aren’t just building pages; you are building scalable systems that allow us to produce high-volume, pixel-perfect content at speed. 

What you will be doing: 

• Global Transcreation: Manage the adaptation of master layouts into multiple languages. You will ensure that typographic integrity remains intact across varying character counts, right-to-left (RTL) scripts, and regional formatting requirements.
• AI & Automation Integration: Oversee AI-driven design tools and automation tools to accelerate production workflows to automate repetitive tasks without sacrificing quality.
• Production at Scale: Orchestrate the delivery of high-volume document suites, ensuring that global rollout maintains the same mathematical precision on the last page as the first.
• Technical Layout & Grids: Build and manage complex documents using robust modular and baseline grid systems. You view the grid as a non-negotiable foundation for all work.
• Typographic Excellence: Execute advanced typesetting with a focus on kerning, tracking, and vertical rhythm. You will manage complex paragraph and character styles to ensure 100% consistency across global files.
• Template Architecture: Develop "bulletproof," automation-ready InDesign templates. These templates must be engineered to handle text expansion/contraction during the transcreation process.
• Pre-Flight & Quality Control:  Conduct rigorous technical audits of files for print-readiness, including ink limits, overprint settings, and bleed requirements. 

What you need to be great in this role: 

• Minimum of 2-3 years combined experience as an DTP artist or Designer  
• Experience working for a fast-paced environment, Creative Agency experience. 
• Has an excellent understanding of the technical constraints and design requirements 
• Good verbal and written English communication and presentation skills 
• Deep understanding of Corporate Brand Guidelines  
• Deep understand of Design systems, typography, technical specifications and design 
• Understanding of AI tools and automation platforms to streamline the production pipeline. 
• Experience in handling multi-lingual layouts and how different languages impact design and readability. 
• Deep understanding of Design systems. 
• Expert-level Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat Pro).
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16774

#LI-D1 #LI-Remote

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

The Lease Data Quality Specialist ensures the accuracy, compliance, and completeness of resident lease files within the Entrata property management system. This role is responsible for reviewing audit findings, correcting discrepancies, and maintaining clean, compliant data that supports smooth operations, accurate reporting, and a positive resident experience.

Your Main Responsibilities:

Key Responsibilities

• Review lease file audit reports to identify missing, inaccurate, or non-compliant information.
• Make required data corrections directly in Entrata, including lease terms, charges, concessions, resident information, documents, and compliance fields.
• Upload, update, and organize lease documents to ensure files meet company and regulatory standards.
• Communicate with onsite teams, auditors, and managers to clarify discrepancies or gather missing information if needed.
• Verify that all corrections meet internal policies.
• Track and document all corrections made to maintain transparency and audit readiness.
• Monitor recurring issues and provide feedback to improve leasing processes and reduce future errors.
• Assist with quality control checks to confirm that corrected files are complete and accurate.
• Support audit cycles by prioritizing time-sensitive corrections.

What We’re Looking For:

• Experience working with property management systems, including leasing, resident management, accounting, or document management modules.
• Strong understanding of lease agreements, addenda, and standard property management documentation.
• High attention to detail and strong organizational skills.
• Ability to interpret audit findings and translate them into actionable corrections.
• Strong communication skills for collaborating with onsite teams and auditors.
• Ability to work independently, manage deadlines, and handle multiple files simultaneously.
• Basic understanding of compliance requirements in residential property management.
• Bachelor’s degree in Business, Finance, Accounting, or a related field

Preferred Qualifications

• Prior experience in property management, leasing, compliance, or audit support.
• Familiarity with other property management systems or document workflows.

Ideal Candidate Traits

• Meticulous and process-driven.
• Comfortable working in a fast-paced, deadline-oriented environment.
• Confident navigating software systems and resolving data inconsistencies.
• Proactive about identifying patterns and suggesting improvements.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

GENERAL DESCRIPTION

The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients

INDIVIDUAL RESPONSIBILITIES

• Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
• Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
• Oversee end-to-end project management of campaign brief, delivery and closure
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
• Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
• Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
• Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
• Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
• Identify new product opportunities that will enhance clients’ digital front
• Roll out test and learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
• Any other project or tasks as assigned from time to time

GROUP RESPONSIBILITIES

• Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
• Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
• Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge share and continuous learning

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10782
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

So, what’s the role all about?

The Professional Services Engineer (Quality Assurance and Automation) is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a MPower Proactive AI Agents expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.  

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when MPower Proactive AI Agents expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

Key Responsibilities

• Become an expert in Proactive AI solution design consultancy, quality assurance, automation, and implementation
• Own quality assurance for Proactive AI implementations, including test planning, execution, regression, and defect management
• Configure, test, debug, and deploy SaaS-based customer journeys aligned to client requirements
• Translate business requirements into testable specifications, including end‑to‑end integration documentation
• Validate data flows, APIs, and integrations using configuration‑based, manual, and automated testing approaches
• Analyze Proactive AI transactional data to support journey optimization and issue root-cause analysis
• Write and maintain SQL queries, JavaScript snippets, and API test scenarios as needed
• Produce clear, actionable documentation (test cases, defects, release readiness, and handover artifacts)
• Collaborate with distributed global teams across time zones
• Support client go‑lives and provide on‑call production support as required
• Contribute to onboarding and knowledge sharing for new implementation team members

Basic Qualifications

• 3+ years of experience in Quality Assurance, test automation, or implementation/consulting roles
• Strong understanding of the QA lifecycle: test planning, execution, defect management, and regression testing
• Hands-on experience designing and executing test cases with clear acceptance criteria and requirements traceability
• Exposure to test automation, configuration‑based testing, or low‑code/no‑code automation tools
• Solid analytical and debugging skills, able to triage issues across configuration, data, and integration layers
• Familiarity with Agile/Scrum workflows and Jira-based task management
• Good communications skills for walkthroughs, triages and clarifications
• Strong documentation skills for test plans, results, and defects
• Collaborative team player with experience working across distributed/global teams
• Amenable to work shifting schedules

Preferred Qualifications

If you don't have these but are willing to learn, please apply:

• Experience with data extraction, transformation, and summarization, including working with structured datasets or payloads
• Hands-on experience testing APIs (REST/JSON), including validation of responses, payload integrity, and integration workflows
• Proficiency with Excel for data manipulation; familiarity with Tableau or other BI tools for reporting or analysis
• Hands on experience utilizing AI in testing
• Understanding of data-driven testing concepts
• Exposure to multi-channel or communications platforms (SMS, Voice, Email, Chat) is a plus
• Basic familiarity with version control (Git) or CI/CD concepts is helpful but not required
• Experience with Automation and Configuration

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10781
Reporting into: Team Lead, Professional Services
Role Type: Individual Contributor

Position: IT Project Manager
Company: New Era Technology
Location: Bangalore(Onsite- Work from our client's Office) Office address: Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, 560103.  
Employment Type: Permanent | Full-Time
Experience: 10 – 18 Years

Role Summary 

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects.

This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

• Tasked with managing a range of infrastructure projects, with a particular emphasis on corporate fit outs, office relocations, and desktop technology deployments.
• Ensure all projects are delivered with high quality, on scope, on time & on budget.
• Ensure governance and control over all project financials, including the development of business cases, forecasting, and understanding profit and loss as well as depreciation.
• Keep all projects on track, escalating decisions to executive sponsors as needed.
• Organize the design and development of the project.
• Ensure risk management strategies are followed and reviewed according to guidelines.
• Plan and set project goals and milestones based on the approved Charter/Statement of Works.
• Identify and secure resources, including the project team, vendors, and consultants.
• Effectively detect and resolve project risks and issues. § Lead the project team.
• Ensure project management standards and rigor are applied.
• Develop communications for the executive sponsor and project stakeholders; conduct regular briefings and status updates.
• Serve as the single point of contact for project-level risks, issues, questions, and escalations.
• Prepare and/or provide project reporting, metrics, scorecards, etc.
• Partner with key stakeholders to identify project interdependencies that may influence project success.
• Support the team in distributing project information to executive management and key stakeholders.
• Create an environment that fosters trust and collaboration with others, exhibiting a strategic business focus with a customer-oriented perspective.
• Recognize areas for internal improvement and develop plans for implementing them.
• Comply with company standards and procedures. § Manage budget and financial aspects, including the completion of business cases.
• Evaluate the impact on Total Cost of Ownership for multiple simultaneous, complex projects.

Work Experience

• Substantial IT Project Management experience, or relevant business or team leadership
• 7+ years’ experience with projects in multiple technologies & functions
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)
• Formal project management training and discipline knowledge required
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
• Awareness of Agile Project Management techniques would be beneficial.
• An understanding of line of business technology drivers § Knowledge and understanding of banking regulatory, compliance, risk and security aspects
• Proven experience managing geographically distributed and culturally diverse work groups
• Knowledge of Permit to Build and Permit to Operate
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget
• Extensive experience at presenting metrics to key stakeholders
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams
• Strong leadership & good analytical skills § Proven negotiation & influencing skills
• Strong stakeholder management & customer focus
• Strong knowledge of IT environment and working with external Service Providers / Vendors.

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects
• Management and escalation of underlying project Risks /Issue/ Change
• Budget & Financial Management
• Strong understanding of, and adherence to, Standard Project Lifecycle requirements

Qualifications

• Bachelor's degree or equivalent professional experience preferably in the financial services industry
• PMP / PRINCE or other formal project management discipline preferred, familiarity with Agile delivery practices beneficial
• Excellent oral & written communication across functions and teams, up and down the chain of command
• Proven ability to lead project teams in delivering on time, high quality solutions
• Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

Role: Quality Control Network Engineer

Position Type: Permanent
Location: Hyderabad / Bangalore (Work from office)

SUMMARY: 

The Quality Control Network Engineer ensures that all network‑related tools, artifacts, and post‑conversion updates meet required standards for accuracy, completeness, and operational readiness. This role is highly collaborative and time‑sensitive, providing real‑time support during business hours to minimize delays, maintain data integrity, and ensure smooth day‑to‑day execution across network operations and conversion activities.

PRIMARY DUTIES include but not limited to: 

Post‑Conversion Validation

• Verify that all required tools, systems, and artifacts are updated correctly following network conversions or migrations.
• Confirm data accuracy, configuration completeness, and alignment with established quality standards.

Proactive Issue Follow‑Up

• Track open gaps or discrepancies and follow up with accountable owners to ensure timely remediation.
• Confirm that corrective actions are completed and documented.

Real‑Time Daytime Support

• Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
• Resolve or escalate issues promptly to prevent workflow delays.

Daily Defect Tracking & Reporting

• Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.

• Provide simple, clear daily status reporting (e.g., percentage of tools updated on Day 0, defect rate, time‑to‑closure).

Daily DMS Call Participation

• Attend the daily DMS (Daily Management System) call to review issue counts, track progress, and confirm tool clean‑ups are completed.
• Communicate updates and risks to stakeholders in a concise, actionable manner.

Day‑Shift Coverage

• Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and ensure continuous quality oversight.

COMPETENCIES:

• Exposure to automation tools (e.g., Ansible, Python scripting).
• Experience in enterprise-scale network migrations or hardware refresh projects.
• Certifications such as Fortinet NSE, CWNA, JNCIA, or Mist AI certifications are advantageous.
• Strong understanding of network tools, configuration artifacts, and operational workflows.
• Excellent attention to detail and a structured approach to tracking issues and updates.
• Strong communication skills with the ability to coordinate across multiple teams.
• Proficiency with defect tracking tools, reporting dashboards, or workflow management systems.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 5-7 years of hands-on experience in wired and wireless network engineering.
• Working knowledge of Juniper Mist switch and wireless solutions and associated tools.
• Working knowledge of Fortinet firewalls.
• Basic experience with Cisco networking technologies (IOS)
• Experience with Service Now
• Basic experience with Cisco DNAC
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / puneeth.garishekoti@neweratech.com

General Summary:

The Software Consultant - Modernization is a pivotal member of the ConnectWise post-sale organization, responsible for leading targeted, high-impact engagements with complex partners. This role interacts directly with partners for consulting and implementation needs, focusing on driving the transformation of partners’ legacy solutions and services to the modern ConnectWise platform. The Software Consultant collaborates with various teams to deliver quality technical solutions efficiently by analyzing partner needs, conducting research, resolving partner issues, and documenting solutions while promoting best practices to our partner base. By combining deep technical expertise with strong business acumen and strategic consulting skills, the Software Consultant - Modernization drives digital transformation, delivers innovative solutions, and ensures exceptional partner experience. 

Essential Duties & Responsibilities: 

• Lead technical engagements with high-value partners, to support migration from legacy systems to cloud-based platforms. Proactively engage partners to assess technical readiness, business needs, and opportunities for modernization and operational efficiency gains value partners, to support migration from legacy systems to cloud based platforms. Proactively engage partners to assess technical readiness, business needs, and opportunities for modernization and operational efficiency gains  
• Conduct migration readiness assessments and provide expert guidance throughout the end-to-end migration lifecycle to ensure smooth transitions to cloud environments. End to end migration lifecycle to ensure smooth, low-risk transitions to cloud environments.  
• Facilitate and deliver migration sessions, providing hands-on technical support, troubleshooting, and remediation during partner transitions to cloud solutions, supporting stakeholders from initial engagement through successful platform adoption and value realization.  ‑on technical support, troubleshooting, and remediation during partner transitions to cloud solutions 
• Identify, manage, and resolve technical and operational issues during migration to minimize disruption and drive continuous improvement. Support operational planning and execution of consulting and configuration services, focusing on scalable and repeatable migration solutions. 
• Communicate migration progress, operational plans, risks, and outcomes to leadership and key stakeholders to ensure transparency and alignment.  
• Capture partner feedback and operational insights and collaborate with product and process teams to improve tooling, workflows, and best practices.  
• Deliver technical training, system configuration, and troubleshooting through webinars, onsite engagements, and remote sessions to enable successful cloud adoption.  
• Develop and maintain concise solution documents and user guides for migration projects, documenting partner interactions and project outcomes to support scalable cloud migrations. 
• Validate defects, resolve technical issues, and support custom engagements, providing clear documentation and structured communication.  
• Manage multiple concurrent migration initiatives, balancing priorities while maintaining accurate project documentation and stakeholder communication.  
• Support project management activities to ensure successful coordination and delivery of cloud migration engagements.  
• Ensure high partner satisfaction by consistently delivering highquality experiences and maintaining strong customer feedback and survey results. ‑quality experiences and maintaining strong customer feedback and survey results. 

Knowledge, Skills, and/or abilities Required:

• Ability to manage large projects and processes independently with limited supervision 

• Recognized subject matter expert of applicable work area 

• Ability to adapt to new technologies and processes as required by business and partner needs.  

• Strong strategic, analytical, and problem-solving skills.  

• Deep knowledge of ConnectWise products – RMM, Automate, SIEM in particular  

• Strong design documentation, presentation, and technical training skills.  

• Excellent communication and interpersonal skills; ability to build strong partner relationships.  

• Organized, detail-oriented, and self-motivated.  

• Strong project management skills and ability to manage multiple priorities.  

Educational/Vocational/Previous Experience Recommendations: 

• Bachelor’s degree in a related field or equivalent business experience.  

• 2 -5 years of relevant experience in technical consulting, solution architecture, or enterprise software implementation.  

• Preferred: Experience in technical roles within SaaS, automation, monitoring, AI 

Working Conditions: 

• Onsite / Hybrid / Remote depending on location 

• 0–10% travel may be required for partner engagements. 

Department Description

Service Operations is a core function within Palmetto’s Service and Asset Management organization, responsible for post-PTO service and maintenance across the residential solar asset lifecycle. The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution. This includes remote troubleshooting, site visit coordination, and field execution through both in-house technicians and a national network of service partners. 

Service Operations plays a critical role in protecting asset performance and optimizing the cost of service at scale. Our focus is to resolve issues quickly, efficiently, and with high quality—balancing speed, cost, and customer satisfaction while supporting the long-term performance of the assets we manage.

Location

This position will be based remotely in the Philippines. 

Reporting

This position will report to the Service Operations Team Lead.

Summary of Role 

The Service Coordinator lll is responsible for managing post-PTO service requests that require site visits, owning the process from intake through scheduling and execution readiness.

This role serves as the central point of coordination between customers, service partners, and internal teams, ensuring timely resolution, accurate scoping, and efficient resource allocation. Coordinators are accountable for driving service requests through the pipeline while balancing speed, cost, and customer experience.

Strategic & Tactical

• Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness for execution.
• Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs.
• Define and validate scopes of work for internal Field Service Technicians and external service partners, ensuring clarity and completeness prior to dispatch.
• Select appropriate service resources based on scope, location, cost, and partner performance, optimizing for both efficiency and quality.
• Manage service queues and case pipelines within Salesforce, maintaining data accuracy and ensuring all requests progress within defined timelines.
• Maintain proactive communication with customers regarding scheduling, delays, and next steps, ensuring a high-quality service experience.
• Review and approve partner quotes and invoices, ensuring alignment with scope of work and cost expectations.
• Monitor job progress and follow up on open or delayed work orders, escalating risks to timelines, quality, or customer satisfaction as needed.
• Collaborate with Field Service, Supply Chain, Engineering, and other internal teams to resolve blockers and ensure successful job execution.
• Support partner performance management by providing feedback, identifying recurring issues, and contributing to partner reviews.
• Conduct root cause analysis on service issues and recurring failures, documenting insights and contributing to process improvements.
• Identify workflow inefficiencies and suggest improvements to processes, tools, and coordination practices.

Qualifications

• BS/BA is preferred.
• 2+ years of experience in a service coordination, operations, or customer support role in a high-volume environment.
• Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously.
• Ability to make decisions under ambiguity, balancing speed, cost, and customer impact.
• Customer-first mindset with strong communication skills, both written and verbal.
• Experience working with CRM or service management platforms (Salesforce preferred).
• Attention to detail, particularly in scope validation, scheduling accuracy, and cost control.
• Ability to work cross-functionally and manage multiple stakeholders, including external service partners.
• Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
• Experience in residential solar, construction, or field service operations is preferred.
• Familiarity with service partner networks and contractor-based service models is preferred.
• Spanish proficiency is a plus.

Success Defined

Success in this role is measured by the ability to efficiently move service requests through the coordination pipeline while ensuring high-quality decision-making, cost control, and strong customer communication.

• Pipeline Throughput & SLA Adherence
  • Consistently progress service requests from intake through service readiness within defined SLAs, minimizing backlog and avoiding unnecessary delays or rework.
• Scope Accuracy & Cost Control
  • Demonstrate high accuracy in scope definition and service resource selection, resulting in minimal scope changes, low rework rates, and optimized cost per service event.
• Customer Experience
  • Maintain clear, proactive communication with customers throughout the service process, contributing to strong customer satisfaction and reduced inbound escalations.

About Zone & Co

Zone & Co is a leading provider of cloud-native software solutions built on the Oracle NetSuite platform. Our company is dedicated to serving finance and accounting professionals by offering a portfolio of innovative apps known as Zone Apps. These apps are specifically designed to simplify and automate critical financial data and workflows across various business entities.

As a Software-as-a-Service (SaaS) provider, we empower our 4,500+ customers worldwide to work smarter, faster, and more securely while maximizing the value of the Oracle NetSuite platform. Our comprehensive suite of solutions includes advanced billing and revenue recognition, robust reporting capabilities, accounts payable automation, streamlined payment processing, efficient reconciliations, and seamless approvals. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role: 

We’re looking for a Product Manager to lead the evolution of how businesses automate Accounts Payable and turn financial data into actionable insights. In this role, you won’t just ship features—you’ll define and drive the “Data to Insight” journey for our customers.

You’ll sit at the center of Product, Engineering, Sales, and Customer Success, shaping a product that integrates deeply within the ERP ecosystem. We’re especially excited about candidates who bring an AI-native mindset and are eager to apply emerging technologies like LLMs and automation to modernize finance workflows.

This is a high-impact, highly visible Individual Contributor role. You’ll own outcomes end-to-end, operate close to the details, and influence teams across the organization to deliver meaningful results.

In This Role, You Will:

Note: This is a highly visible, strategic Individual Contributor (IC) role. You must be ready to roll up your sleeves, operate in the weeds, and drive outcomes through expertise and influence.

• End-to-End Product Ownership: Act as the primary owner of the product lifecycle. You set the direction, write the PRDs, define the acceptance criteria, and groom the backlog with precision.
• Deep Customer Discovery: Personally conduct user interviews and shadow finance teams. You are on the front lines, deeply understanding the daily pain points of AP clerks, Controllers, and CFOs.
• Influence Without Authority: Lead cross-functional pods (Engineering, Design, PMM) by context and conviction. You align disparate teams around a unified sprint goal and ensure high-quality shipping.
• Data & Analytics Harvesting: Dive directly into product analytics and usage data. You don't wait for a report; you find the answers yourself to inform your next iteration.
• Go-to-Market Enablement: Get your hands dirty in the GTM motion. Partner closely with Sales and Customer Success to build enablement materials, lead beta programs, and ensure the market understands the "why" behind every release.

What You’ll Need:

• 5+ years of Product Management experience in B2B SaaS, FinTech, or enterprise software
• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or a related field required
• Experience delivering complex, high-impact products from concept to launch
• Strong understanding of finance operations, especially Accounts Payable, financial controls, or reporting
• Familiarity with ERP systems (e.g., NetSuite or similar platforms) and how financial data flows through them
• Comfort operating as a senior Individual Contributor, owning your roadmap and driving execution independently
• Experience or strong interest in applying AI/ML and automation to real-world business problems
• Ability to engage with engineering on technical concepts like APIs, system architecture, and data models
• Excellent communication skills, with the ability to clearly explain complex ideas to both technical and non-technical audiences

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. All on top of fully-covered, top-tier health insurance, and unlimited vacation. We are 100% remote! 

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

#LI-Remote

So, what’s the role all about? 

The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.

Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.

This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.

How will you make an impact?  

As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:

• Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
• Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
• Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
• Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
• Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
• Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
• Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
• Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
• Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
• Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
• Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.

Have you got what it takes?  

• Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
• Bachelor's Degree Preferred.
• 2+ years of contracting analysis experience at a technology or services company.
• Knowledgeable of all aspects of business procurement functions.
• Excellent communication skills, both written and oral.
• Understanding of cybersecurity methods and technologies within applications and cloud environments.
• Experience or education in program and contract analysis.
• Knowledge of contract drafting principles within technology organizations.
• Ability to present contract and service agreement recommendations supported by analytical evaluations.
• Proficient in Microsoft Office Suite and formal English grammar.
• Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
• Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
• The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.

Bonus Experience: 

• Experience and familiarity with Salesforce operations.
• Working knowledge of Standard Information Gathering templates and solutions.
• Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.​

Certifications in security, contract analysis, or related field (one or more preferred):

• CompTIA Security +
• CompTIA Network +
• Certified Professional Contract Manager

Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

So, what’s the role all about?

We are seeking an experienced Senior AI Technical Writer to take ownership of documentation for one or more software products within our portfolio. This role is responsible for producing and maintaining clear, accurate, and comprehensive technical documentation that supports internal teams across the full product lifecycle.

The Senior AI Technical Writer will work closely with Product Management, Engineering, QA, Support, and Services to deliver high-quality documentation for regular software releases, integrations, and configuration details.

How will you make an impact?  

• Own assigned software products or solutions and serve as the primary documentation authority throughout the product lifecycle.
• Create and maintain implementation guides, deployment guides, and detailed configuration documentation.
• Author detailed integration documentation, including APIs, data flows, authentication, and third-party system interactions.
• Develop clear product information, feature descriptions, system capabilities, limitations, and release-related updates.
• Document solution architecture, workflows, and data flows using written descriptions and diagrams.
• Create troubleshooting guides, issue analysis documentation, and known-issue articles to support internal teams.
• Develop and utilize AI writings agents, content generation platforms, and NLP tools to enhance efficiency, consistency, and quality of internal documentation.
• Drive content improvements by analyzing internal documentation performance and leveraging AI-driven insights.
• Develop usage guides for administrative tools, dashboards, and supporting utilities.
• Ensure all assigned documentation remains accurate and up to date for each software release and enhancement.
• Participate in release planning & discovery sessions to identify documentation deliverables and timelines.
• Collaborate cross-functionally with Product, Engineering, Support, and Professional Services teams.
• Review and edit documentation for clarity, consistency, technical accuracy, and adherence to documentation standards.
• Maintain version control and documentation standards across knowledge bases and repositories.
• Mentor and provide guidance to junior or mid-level technical writers as needed.

Have you got what it takes?

• 5+ years of experience as a technical writer in a software, SaaS, or technology-driven environment.
• Proven experience documenting complex software systems, configurations, and integrations.
• Strong ability to translate complex technical concepts into clear, user-focused documentation.
• Experience working with subject matter experts to gather and validate technical information.
• Proficiency with documentation tools and platforms such as Confluence, Markdown, Git-based repositories, or similar systems.
• Strong organizational skills with the ability to manage multiple documentation streams and release schedules.
• Excellent written and verbal communication skills with strong attention to detail.
• Experience creating diagrams or visuals to support architectural and data flow documentation.
• Ability to work independently while collaborating effectively in cross-functional teams.
• Ability to work from the NiCE office no less than two days per week with the AI Tech Writer Team.
• Ability to work during US Business Hours (8AM-5PM ET), Monday through Friday weekly.

You will have an advantage if you also have:

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field.
• Experience documenting APIs, SDKs, and developer-focused content.
• Familiarity with structured authoring frameworks such as DITA or XML.
• Background in agile or iterative software development environments.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10758
Reporting into: Director, PMO & Knowledge, CX
Role Type: Individual Contributor

Role:  Associate Creative Director (Copy) 

Location:  Manila, Philippines

About the role: 

In a highly competitive and saturated marketplace, creating visually stunning, impactful, and effective creative work is essential. To help us deliver this, we are looking for a strong Associate Creative Director – Copy with a proven track record across this category to join us.

This role is focused on creative and copy leadership — responsible for:

• Transcreating and adapting Global English copy for the local market
• Setting and maintaining the creative and copy standard across the account
• Directing, developing, and inspiring copy talent at all levels
• Quality control (QC) of copy deliverables before sharing back to Market

The Associate Creative Director will effectively and efficiently oversee and direct conceptual and copy projects. Working closely with clients to develop original ideas, you will be responsible for the quality of ideas and the end-to-end copy execution of jobs — from brief through to delivery. You will oversee multiple simultaneous live projects, working alongside Copywriters and Designers who will look to you for creative direction, feedback, and quality assurance.

We are looking for a multi-skilled creative who will direct, inspire, lead, and support all levels of copy and creative talent across the account — defining and advancing a positive and highly productive creative culture for one of our well-known global accounts.

We offer reasonable adjustments throughout the recruitment process.

What you will be doing:  

Copy and Creative Direction:

• Lead and adapt copy for the local market as required
• Conduct first-level QC on all copy output before final delivery to Market
• Interpret briefs from the Client Team clearly and accurately, translating them into sharp creative direction
• Ensure brand tone, regulatory sensitivity (alcohol category where relevant), and market nuances are reflected in all output
• Provide cultural context to creative teams to inform and elevate copy decisions
• Champion creativity and client centricity across every piece of work
• Creatively direct copywriters, supporting their development and performance to ensure maximum efficiency and creative quality
• Manage, supervise, review, and audit the work of copywriters and community managers to ensure output meets client expectations
• Drive the highest quality of creative concept, copy, and artwork across the account
• Oversee and review new creative concepts for both new and existing clients
• Act as brand guardian to ensure all copy collateral is faithful to the client's brand guidelines
• Undertake copy of digital collateral to the client's brief and within agreed timeframes where required
• Organise and lead work review sessions and creative critique to continuously raise the quality bar
• Investigate, propose, and implement innovative approaches to copy craft to maximise efficiency and output quality

Creative Strategy:

• Work with the wider SMT to establish and evolve creative copy strategy for the account
• Motivate and guide the creative team to consistently strive for excellence
• Proactively monitor the quality of copy projects, leading internal review sessions and gathering feedback from internal and external stakeholders
• Manage, oversee, and coordinate knowledge-sharing and learning facilitation within the team to improve creative practices, refine processes, and introduce new services
• Organise monthly presentations to the wider SMT to showcase work, successes, and learnings

Business Development:

• Attend client meetings, present work, discuss needs, and identify opportunities
• Assign creative leads across projects and accounts

Brand Guardianship:

• Ensure all copy collateral produced by the copy team is faithful to the client's brand guidelines at all times

Client Centricity:

• Work actively with all internal and external stakeholders to ensure the highest level of client service from all team members

People Management and Development:

• Manage, train, and mentor team members, supporting their professional development through clear objectives and development plans
• Offer knowledge, motivation, support, and experience to increase productivity, retention, and team morale

What you need to be great in this role:  

Must Have:

• Strong background in a creative agency environment
• Demonstrated copywriting capability across digital and integrated campaigns
• Professional proficiency in English required

Preferred:

• Alcohol category experience; if not alcohol, strong FMCG or Luxury brand experience
• Experience working within regional or global matrix organisations

The Associate Creative Director will:

• Be hands-on with a strong focus on digital
• Be experienced in directing complex, commercial copy projects involving senior stakeholders and interdisciplinary creative teams, with strong experience across global brands
• Be highly creative with the ability to generate ideas and practically contribute to copy and creative output
• Have deep technical copy skills in one or more disciplines — e.g. Content Creation, Copy for Digital, Brand Immersion, Events, Copy for Print, User Experience
• Have a proven ability to communicate and liaise with all levels of the business
• Have a proven ability to influence stakeholders at all levels, including outside the copy team
• Have a proven ability to effectively manage and develop creative teams
• Have strong written and verbal communication skills, including public speaking
• Be proficient in Adobe CC, Microsoft Office, and other related software

GenAI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to copywriting and creative direction, used to enhance output quality and efficiency
• Experience designing AI-assisted workflows for self and team, and supporting others in adopting them effectively
• Ability to train team members on effective use of AI tools within the copy discipline
• Agentic approach to managing complex, multi-workstream creative projects — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human creative judgment must take precedence, with rigorous oversight of AI outputs

Req ID: 17407

#LI-RO1 #LI-Onsite

ABOUT SOURCEPASS

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more.  We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

We are seeking a Senior Web Services Engineer to join our Web Services team and contribute to the development, maintenance, and modernization of a diverse portfolio of internal and client facing applications. This role requires strong expertise in custom PHP/MySQL development, WordPress custom plugin development, and modern front-end frameworks, with the ability to collaborate effectively in a story pointed, sprint-based environment.

The ideal candidate demonstrates strong adherence to software development lifecycle (SDLC) best practices, can translate Figma designs into production ready code, and is comfortable working across both traditional and modern web stacks.

RESPONSIBILITIES

Design, develop, and maintain custom PHP and MySQL applications supporting business critical workflows
Build and maintain custom WordPress plugins and integrations (not theme only or page builder work)
Develop modern frontend applications using Next.js and React, with deployment experience on Vercel
Convert Figma designs into clean, responsive, accessible code, collaborating closely with UX/UI designers
Contribute to Cursor assisted development workflows, leveraging AI tools responsibly to increase quality and velocity
Develop and enhance SharePoint solutions, including customizations, integrations, and workflow improvements
Participate actively in Agile sprint ceremonies, including grooming, planning, standups, reviews, and retrospectives
Work within a story point / actual point sprint model, delivering predictable and measurable outcomes
Collaborate with product managers, QA, designers, and other engineers to deliver high quality releases
Adhere to established SDLC standards, including code reviews, testing, documentation, and deployment practices
Troubleshoot, optimize, and refactor existing systems to improve performance, stability, and maintainability

DESIRED SKILLSET/EXPERIENCE

Technical Requirements (Must Have)
Strong experience with custom PHP development (procedural and/or OOP)
Solid knowledge of MySQL, including schema design, indexing, and query optimization
Proven experience building custom WordPress plugins (hooks, filters, REST APIs, custom post types, admin tools)
Hands on experience with Next.js and React in production environments
Deployment experience using Vercel or similar modern hosting platforms
Experience using Cursor or similar AI assisted development tools as part of daily development
Demonstrated adherence to SDLC best practices (version control, code reviews, testing, release management)
SharePoint development expertise, including customization and integration work
Strong ability to translate Figma designs into pixel accurate, maintainable code
Experience working in a sprint based Agile environment using story points and team commitments
Ability to collaborate effectively with cross functional team members

This is an independent contractor position

About Us: 
Our Company is a young and innovative, truly global AI SaaS company founded in 2020 with development centers in the USA, the European Union, India, and the Philippines. Our platform is a modern, AI-powered CRM that brings together support, product, and development teams in one system. It helps SaaS companies manage customer issues, gather feedback, and improve their products—all while showing how these efforts affect revenue. As part of our rapid growth, we are expanding our technical team in the Philippines and are on the lookout for talented and innovative senior QA Engineers to join their mission-driven organization & help us deliver exceptional products. This is an exciting opportunity for professionals who are passionate about innovation and eager to work with cutting-edge technologies in a truly global environment

About the Role: 
As Senior AI QA Automation Specialist, you will leverage a cutting-edge test automation framework to enhance and expedite testing processes, govern and evolve test frameworks, develop a test reporting system, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of the software delivery pipeline.

We are seeking a highly skilled Senior AI QA Automation Architect with deep expertise in building and scaling test automation frameworks using the Playwright framework. The ideal candidate has experience defining and driving QA automation strategy across large test suites, implementing clean design principles, and introducing AI-assisted testing methodologies for smarter, more efficient QA cycles.

You will be instrumental in establishing a scalable, maintainable, and robust test automation ecosystem. This role requires both strategic thinking and hands-on execution, serving as a technical leader and mentor to the QA automation team. In this role, you will leverage AI and test automation to enhance and expedite our testing processes, govern and evolve our test frameworks, and develop a comprehensive monitoring and alerting system. Your expertise will ensure the robustness, efficiency, and reliability of our software delivery pipeline.

Key Responsibilities:

• AI-driven Test Automation:
• Implement and utilize AI and intelligent agents to accelerate test generation processes.
• Transition from manual test case development to AI-driven automation solutions, enhancing overall testing efficiency.
• Test case design and documentation:
• Define clear, concise, and comprehensive test cases based on requirements, specifications, and user stories. Ensure test cases cover both positive and negative scenarios, edge cases, and system interactions. Maintain traceability between test cases and product features.
• Test Suite Development & Maintenance:
• Organize and maintain test suites to reflect product changes and evolving test coverage needs. Refactor outdated or redundant tests, ensuring relevance and accuracy. Maintain a clear structure for manual and automated test suites for ease of access and reusability.
• Test Framework Implementation and Governance:
• Design and implement a test automation framework using Playwright for end-to-end web testing that is modular, maintainable, and scalable.
  Create a blueprint and best practices for the QA team to onboard and contribute new automated test cases seamlessly.
• Define coding standards, version control practices, branching strategies, and code review guidelines for the QA automation codebase.
• Integrate test automation into CI/CD pipelines with real-time test reporting.
• Explore and integrate AI-powered tools for test case generation, flakiness detection, and intelligent exploratory testing (e.g., Testim, Mabl, Diffblue, or custom LLM-based test generation tools).
  Champion shift-left testing practices by collaborating with developers, product managers, and DevOps to catch issues early.
• Oversee the maintenance and continuous improvement of the existing test framework.
• Analyze test failures and test escapes to identify root causes and implement solutions.
• Foster a culture of quality through continuous improvements in testing methodologies and frameworks.
• Test reporting and analytics:
• Design and develop test reports to provide visibility into the test suite's performance and failures.
• Implement an effective test failures alerting system to promptly notify feature owners and responsible developers of SUT issues and failures.

Qualifications:

• Minimum Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in Quality Assurance, with 3+ years architecting automation frameworks.
• Deep hands-on experience with Playwright (JavaScript/TypeScript) in a real-world production environment.
• Demonstrated experience building an automation framework from scratch, with organized test categorization, reusability, and CI/CD integration.
• Strong understanding of software testing methodologies, test planning, and test strategy.
• Familiarity with using AI to enhance testing and software development.
• Strong problem-solving skills and attention to detail.
• Experience with test reporting and analytics tools (e.g., Allure, ReportPortal, TestRail)
• Strong scripting and coding skills (JavaScript/TypeScript)
• Experience with test management and defect tracking systems.
• Experience with cloud-based test execution and containerization (Docker, Kubernetes).
• Familiarity with Git, Jenkins/GitHub Actions/Azure DevOps, and cloud services like AWS/GCP is a plus.
• Excellent communication, teamwork, and documentation skills, with a strong ability to advocate for best practices.

Preferred Skills:

• Hands-on experience with AI in software testing, such as using AI for test case generation, code coverage analysis, or flaky test detection.
• Knowledge of test framework design and development.
• Strong understanding of test reporting tools and technologies.

Nice to Have

• Contributions to open-source QA frameworks or tools.
• Familiarity with visual regression tools (e.g., Percy, Applitools).
• Knowledge of performance testing tools and integration with automation pipelines.
• Experience working in Agile/Scrum or DevOps-centric environments.

Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

• Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
• Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
• Own the full software lifecycle — from design and development through testing, deployment, and production support
• Build data migration pipelines and CSV transformation solutions for enterprise onboarding
• Develop two-way payroll integrations with complex business logic and error handling
• Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
• Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
• Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

• Review code and provide technical guidance to junior and mid-level engineers on the PS team
• Establish and document engineering best practices, integration patterns, and internal tooling standards
• Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
• Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

• Lead technical discovery sessions with enterprise clients to define integration scope and requirements
• Translate complex business and compliance requirements into clear technical specifications
• Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

• Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
• Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

• Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
• AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
• Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
• Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
• DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
• Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
• Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
• Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

• 5+ years of software engineering experience, with meaningful full-stack or backend depth
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Strong proficiency in Python and TypeScript or JavaScript
• Experience designing and consuming REST APIs at scale
• Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
• Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
• Familiarity with version control and collaborative development workflows (GitHub)
• Experience with workflow automation platforms (Workato, Zapier, or similar)
• Must be willing to work during US business hours

• Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
• Exposure to HRIS, payroll, or POS system integrations
• Experience building and maintaining shared internal developer tooling or libraries
• Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Area of responsibility

Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live. At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. 

We are seeking an experienced, skilled and passionate Software Developer for QA automation to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

The QA engineer will 

• automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes
• establish testing environments
• perform defect detection
• be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• work in an agile environment

Qualification

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Minimum 5 years of experience in the technical field of software development, preferable in QA automation
• Knowledge of Frontend Test automation Tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines
• Good knowledge of a Scripting Language, e.g. Typescript or Python
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS)
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers are a strong plus

Position Overview:

At IONOS, we're on a mission to empower organizations to achieve their full potential through our cutting-edge cloud products and services. Imagine being part of a team that's shaping the future of cloud computing, delivering innovative solutions that transform the way businesses operate and people live.

We are seeking an experienced, skilled, and passionate Quality Assurance Engineer to ensure that our cloud products and services meet the highest standards of quality, security, and reliability. This role is ideal for someone who is hands-on, technically strong, and passionate about delivering high-quality software, focusing on testing the IONOS Cloud Platform.

The successful candidate will have a technical background in cloud computing, quality assurance, and software development and will collaborate with cross-functional teams to identify and implement process improvements.

Area of Responsibility

The QA Engineer will:

• Automate test suites from scratch and extend the test coverage to reduce production impacts and post-release fixes.
• Establish testing environments.
• Perform defect detection.
• Be embedded into the team, working closely with developers in a DevOps model for seamless collaboration and improved workflow.
• Work in an agile environment.

Key Responsibilities

• Design and execute manual test cases for web applications.
• Develop and maintain automated UI test scripts.
• Perform regression and cross-browser testing to ensure consistent UX.
• Identify, document, and track bugs and issues clearly and effectively.
• Collaborate with developers and the QA Team Lead, and contribute to the improvement of QA processes and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• Minimum 5 years of experience in the technical field of software development, preferably in QA automation.
• Knowledge of QA methodology and tools.
• Experience with both manual and automated testing approaches and tools.
• Knowledge/familiarity of test automation tools (Playwright, Selenium, Cypress)
• Experience with CI/CD pipelines.
• Good knowledge of a Scripting Language, e.g. Typescript or Python.
• Proficient in using GIT for version control, including command-line operations, branch management, and repository handling.
• Good knowledge of cloud computing, including cloud infrastructure and platform services (e.g., AWS, Azure, Google Cloud) and cloud-based software applications (e.g., IaaS, PaaS or SaaS), and experience with cloud infrastructure and related technologies.
• Sound knowledge of Linux, Virtual Machines, Kubernetes, Micro Services and Docker Containers is a strong plus.
• Comfortable working in Linux environments and using the command line.
• Strong analytical skills and attention to detail.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Please note: To ensure we find the best technical fit, our process will have a practical skills assessment prior to interviews.

About 

We are currently looking for a highly skilled Graphic Designer on behalf of our client, Unrivaled Teamwear. Unrivaled Teamwear serves as the parent company of industry leaders such as Champion® Teamwear, Gear for Sports®, and Knights Apparel.

As a Graphic Artist, you will be responsible for creating and auditing custom graphics for screen-printed sports apparel. You will create high-quality designs sensitive to aesthetics while maintaining specific production and efficiency goals. This position is centered around learning and developing an understanding of basic screen-printing processes.

On a day-to-day basis, this means:

• Project Management: Pull and self-assign projects through an online Art/Order dashboard.
• Design Execution: Produce custom designs specified on orders tied to defined products, decoration processes, and graphic concepts.
• Compliance: Follow brand standards, licensing guidelines, garment specifications, and manufacturing requirements to create successful garment decorations.
• Quality Control: Run spell check on every art piece and assist with double proofing and quality auditing as job knowledge increases.
• Collaboration: Work with Senior Artists to troubleshoot files , coordinate with Graphic Services on color separation for screens , and work with sales reps or licensors to edit art files.
• Workflow: Manage orders to meet all deadlines and ship date requirements and save files to appropriate network locations.

Requirements

• Experience: 2-4+ years of professional experience strictly in an apparel, screen-printing, or promotional products environment.
• Education: Degree in Commercial Art, Graphic Design, Visual Communications, or related experience.
• Technical Skills: Working knowledge of Mac OS and advanced knowledge of Adobe Creative Cloud, especially Adobe Illustrator.
• Design Knowledge: Professional design skills with a strong understanding of typography and printing processes.
• Communication: Excellent written and verbal English communication skills.
• Availability: Ability to work in US/CST hours and overtime during peak demands (daily and weekends).

Personal Attributes

• Super attentive to detail: You have an eagle eye for technical flaws.
• Highly efficient: You thrive in a fast-paced environment and manage high volumes without sacrificing quality.
• Proactive & Transparent: You over-communicate to mitigate logistical friction.
• Collaborative: You are open to feedback and happy to be the "technical finisher" for other designers.
• Calm under pressure: You maintain a sense of urgency while productively working through issues.

Compensation and Benefits

• Salary: $500-$600 monthly
• Environment: Opportunity to work with a highly respected US-based custom apparel manufacturer alongside talented in-house artists.
• Type: WFH contract role starting immediately. 
• Shift: Requires working a night shift to overlap with the US-based team (CST)

Interior Design Specifier (FF&E)

Role Summary: We’re seeking a design-driven CET expert to join our network as an Independent Contractor supporting a top-tier U.S. commercial furniture dealer representing brands like Teknion, Haworth, Steelcase, and Kimball. In this freelance capacity, you’ll support multinational clients, delivering sophisticated, high-performance workplace environments globally, translating complex requirements into compelling, buildable commercial interiors. You’ll lead the technical execution of office spaces while contributing to space planning and visual storytelling. Partnering with sales teams and designers, you’ll produce innovative workspace solutions and polished visual

What You Will Do:

• Design & Specialize: Design and present dynamic, visually compelling workplace solutions using CET Designer (or similar) and AutoCAD, translating client goals into high-performance commercial environments with a heavy focus on Teknion systems.
• Technical Documentation: Produce precise drawings, renderings, specifications, finish palettes, and presentation materials that directly support sales strategy and drive project wins.
• Expert Sourcing: Masterfully manage Humanscale ergonomic integrations and Open Line sourcing to provide comprehensive, curated FF&E packages.
• Space Planning: Lead detailed space planning efforts—integrating wall and panel systems, architectural plans, code requirements (ADA, LEED, WELL), and site conditions into accurate, buildable designs.
• Validation: Conduct virtual field verifications, inventories, and measurements to ensure technical accuracy from concept through installation.
• Cross-Functional Collaboration: Collaborate 100% remotely with US-based sales, marketing, A&D firms, and technical partners (IT, electrical, etc.), delivering coordinated documentation.
• Quality Control: Own quality control by thoroughly reviewing all deliverables prior to release and preparing final documentation for order entry, installation, and as-builts.
• Industry Leadership: Stay ahead of industry trends, product knowledge (specifically Teknion updates), ergonomic standards, and technology integration.

Qualifications:

• Software Mastery: Advanced CET (Configura) or pCON expertise required, with strong working knowledge of AutoCAD, ProjectSpec, and Microsoft Office.
• Experience: 2-3+ years of experience in commercial furniture or workplace design, with a Bachelor’s degree in Interior Design or a related field.
• Product Knowledge: Deep understanding of Teknion product applications, Humanscale ergonomics, and Open Line technical specifications.
• Standards & Codes: Solid grasp of commercial standards including ADA, LEED, WELL, and technology integration within furniture systems.
• Communication: Strong English communication skills with the confidence to operate in a U.S.-based, client-facing environment.
• Remote Proficiency: Highly detail-oriented and proactive—able to manage multiple fast-paced projects independently in a remote setting.
• Technical Requirements: Reliable home office setup and flexibility to align with U.S. business hours if required.

Why Join Bold Business

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role:  GenAI Senior Project Manager 

Location:  Manila, Philippines

About the role: 

The Senior Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17196

#LI-Hybrid #LI-JQ1

Role:  GenAI Project Manager 

Location:  Manila, Philippines

About the role: 

The Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17197

#LI-Hybrid #LI-JQ1

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10628
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, develop, and maintain continuous integration and continuous deployment pipelines.
•    Help build and support software-defined infrastructure solutions.
•    Coordinate build and release activities with internal stakeholders across engineering and related teams.
•    Develop and implement automated quality gates and release controls.
•    Partner with teams to define and improve code quality metrics and measurement practices.
•    Research, evaluate, and prototype technologies that improve DevOps processes and delivery efficiency.
•    Promote DevOps best practices through collaboration with engineering, operations, and other technical teams.
•    Manage day-to-day operations of build systems, deployment pipelines, and source control platforms.
•    Perform ongoing maintenance, support, and upgrades for DevOps tools and systems.
•    Provide occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.

Required Qualifications
•    2+ years of experience working with Git-based source control systems, preferably GitHub.
•    1+ year of experience writing Python, Shell, or similar scripting languages.
•    1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong understanding of code promotion methods, build automation, and branching strategies.
•    Experience building Docker containers and supporting Docker-based microservices.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting large-scale R&D or engineering organizations.
•    Familiarity with modern infrastructure automation and release governance practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Strong troubleshooting, problem-solving, and debugging skills.
•    Ability to build environments, systems, and technical solutions from the ground up.
•    Quick learner with strong adaptability in changing environments.
•    Service-oriented mindset with a focus on supporting internal engineering customers.
•    Strong collaboration skills and team-oriented approach.
•    Ability to manage multiple priorities and deliver work on schedule.
•    Eagerness to learn from experienced team members and grow technical skills.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Able to describe how AI tools could be used to improve a build or deployment task.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10627
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

We are seeking a detail-oriented and strategic Senior Cloud Operations Engineer, CX to oversee the planning, coordination, and execution of Salesforce releases across multiple environments. This role ensures that new features, enhancements, and bug fixes are delivered efficiently, safely, and with minimal disruption to business operations. The ideal candidate will have a strong understanding of Salesforce architecture, DevOps practices, and release governance.

Key Responsibilities

• Release Planning & Coordination
• Own the end-to-end release lifecycle for Salesforce, including sandbox refreshes, metadata deployments, and production releases.
• Collaborate with product owners, developers, QA, and business stakeholders to define release scope and timelines.
• Maintain and communicate a forward-looking release calendar.
• Environment & Deployment Management
• Manage Salesforce environments (Dev, QA, Production) and ensure proper version control and configuration.
• Oversee CI/CD pipelines using tools (Gearset).
• Ensure proper data masking and seeding strategies for non-production environments.
• Governance & Compliance
• Enforce release governance policies, including change management, risk assessments, and rollback plans.
• Ensure compliance with internal audit, SOX, and data security standards.
• Quality Assurance
• Coordinate with QA teams to ensure thorough testing and validation of releases.
• Monitor post-release performance and manage hotfixes or emergency patches as needed.
• Documentation & Communication
• Maintain detailed release notes, deployment guides, and environment documentation.
• Serve as the primary point of contact for release-related communications.
• Document and communicate any changes to the CI/CD pipeline process

Qualifications

Required:

• 3+ years of experience in Salesforce administration, development, or release management.
• Strong knowledge of Salesforce metadata, change sets, and deployment tools.
• Experience with version control systems (e.g., GitHub) and CI/CD tools.
• Familiarity with Agile/Scrum methodologies.
• Excellent organizational and communication skills.

Preferred:

• Salesforce certifications (e.g., Platform App Builder, Administrator, DevOps Specialist).
• Experience with enterprise DevOps tools like Copado, Gearset, or AutoRABIT.

Requisition ID: 8815

Reporting to: Manager, Project Manager, CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Harbor is seeking a Salesforce Developer to also be an Administrator to manage and enhance our Salesforce platform as a central CRM supporting sales, service delivery, and financial processes. This role is responsible for system governance, data integrity, automation, and supporting integrations with other enterprise systems to ensure accurate reporting, reliable forecasting, clean operational data, and scalable operations.

The role will act as a systems steward for the Salesforce ecosystem (Sales, Service, and Experience Clouds), overseeing platform health, user experience, automation standards, and roadmap execution. This position partners closely with Tech Enablement, Commercial Operations, Finance, Delivery Operations, GTM, Marketing, and external Salesforce development partners to manage enhancements, system stability, and ongoing platform improvements.

Key Responsibilities:

Salesforce Platform Ownership

• Serve as the internal Salesforce Product Owner, overseeing development, and doing some new feature development, changes, and administration, as needed.
• Manage system configuration, field structures, object relationships, and platform health.
• Own the Salesforce data model and enforce data governance standards.
• Maintain sandbox environments and coordinate deployments between sandbox and production.
• Reduce technical debt, manage automation governance, and enforce Security and profile/role-based permissions.
• Maintain documentation, release notes, and system communication for stakeholders.
• Manage new Salesforce requests from stakeholders, clarify requirements, assist with documentation, and either oversee or perform development as needed.

User Support & Administration

• Serve as the primary contact for Salesforce requests from internal teams.
• Manage bulk data uploads, troubleshooting, and error resolution.
• Maintain user roles, permissions, profiles, and license management.
• Support onboarding and offboarding of Salesforce users.
• Monitor system usage and recommend workflow improvements.

Automation & System Enhancements

• Gather and manage system requirements and coordinate implementation with internal teams and Salesforce development partners.
• Coordinate cross-system workflows between Salesforce, Cloud Coach, NetSuite, Enterprise Lakehouse, and Enterprise Service Bus
• Design and maintain automation using flows and guided processes to improve user experience and data capture.
• Support release management, testing, and deployment.
• Consolidate legacy automation and improve system reliability.

Data Governance & Reporting

• Define and maintain GTM data contracts, including taxonomy, KPI definitions, and field ownership.
• Maintain Salesforce field dictionaries and reporting documentation.
• Follow and enforce change control processes for system updates and reporting changes.
• Ensure data alignment between Salesforce, Power BI, and downstream systems.
• Support accurate pipeline, forecasting, and account reporting.

Data Quality & Integration Oversight

• Lead data quality initiatives and ongoing data maintenance.
• Perform data audits and coordinate cleanup activities.
• Define system-of-record boundaries across Enterprise Service Bus, Salesforce, Power BI, and NetSuite.
• Ensure integration data aligns with governance standards.

Qualifications:

Required

• 3–5 years of Salesforce Administrator or Salesforce platform experience.
• Experience in Declarative Development (Click-based / No-code or Low-code) along with Programmatic Development using Apex (Code-based) and Lightning Web Components
• Experience building and maintaining Salesforce Flows.
• Experience implementing Salesforce integrations with other systems through Rest APIs and OAuth authentication.
• Strong understanding of Salesforce data structures, automation, and reporting.
• Experience managing sandbox environments and release processes.
• Demonstrated experience improving data quality and governance.
• Ability to translate operational needs into system requirements.
• Strong analytical, organizational, and communication skills.

Preferred

• Salesforce Administrator Certification.
• Experience with forecasting and pipeline analytics.
• Familiarity with Power BI or similar BI tools.
• Experience integrating Salesforce with ERP systems (e.g., NetSuite).
• Exposure to Revenue Operations or GTM systems design

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

The Operations Team Lead is responsible for both overseeing and executing high-volume recurring and/or ad hoc fulfillment operations work for sales and marketing partnerships teams while managing and supporting a team of Fulfillment Operations Specialists. This role ensures work is delivered accurately, efficiently, and on time through clear prioritization, quality oversight, and strong communication.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Core Team Responsibility: Execute operational sales tasks such as order placement and creation, QA, sales system updates, payment processing and issue escalations
• Manage and oversee the day-to-day execution of Specialists while prioritizing tasks, allocating bandwidth, and improving team efficiency
• Ensure team adherence to established SOPs, SLAs, quality standards, and delivery deadlines across all workflows
• Review work outputs and validate accuracy, completeness, and compliance prior to stakeholder handoff
• Coordinate cross-functional communication with other HelloConnect Team Leads, Project Managers, and channel stakeholders
• Ensure proper handling, confidentiality, and access control of sensitive customer and company data across all team workflows
• Identify operational risks, workflow gaps, or capacity constraints and escalate issues with clear context for efficient and effective issue resolution

What you’ll bring

• 3–5 years of experience in marketing operations, partnerships operations, or a related operational role.
• 2-3 years prior experience managing or overseeing team members delivering high-volume work while enforcing SOPs, SLAs, and deadlines
• Strong organizational, prioritization, and time-management skills in fast-paced environments
• Excellent written and verbal English communication skills for cross-functional communication, escalations, and documentation
• Critical thinker who is able to adapt, learn quickly, and comprehend various situations without a guide or SOP
• Google Suite proficiency (at least intermediate), especially Google docs and sheets
• Professionalism, discretion, and accountability when handling sensitive customer and company data
• Comfortable working across multiple systems, tools, and trackers while following SOPs and SLAs
• Experience with HubSpot and Customer account management platforms are a plus

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote

#hcgreenhouse

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

As the Operations Supervisor at GOAT, you will be responsible for the day-to-day leadership and management of GOAT’s local facility. The ideal candidate for this role is highly organized, detail-oriented, analytical, and thrives in a fast-paced, ever-evolving dynamic start up environment.

Strong decision-making skills will be critical for this role as the operational needs of the facility can fluctuate day-to-day. The planning, organization, and execution of completing operational goals can be challenging during our current growth, so it will be important that this position will work as a calm, objective focused leader to make sure targets are met daily.

In this role, you will:

• Promoting a strong safety culture and healthy work environment
• Lead, manage and cross-train a team associates and service providers
• Ensure best implementation in operations of inbound, inventory, verification, outbound, return, fulfillment and logistics
• Work with multiple departments to resolve potential delays and slippages
• Spearhead continuous improvements to increase efficiency, quality and reduce costs
• Engage in cost-benefit analyses, seeking to obtain best prices for materials and overseeing production methods to optimize output to peak efficiency levels
• Regularly monitor expenses, diminishing spend where possible if necessary to stay on budget
• Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
• Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
• Be knowledgeable of the company’s goals
• Other duties as assigned

We are looking for:

• Bachelor’s/College Degree, Business Administration/ Engineering / Supply Chain / Logistics
• Have minimum 5 years of cumulative experience in a supervisory role preferably in warehousing and logistics / e-commerce / retail or other similar sector
• Have basic understanding on import and export processes
• Ability to lead and motivate a diverse team of associates
• Is highly organized with demonstrated attention to detail
• Possesses a financial acumen – recording, tracking and reporting expense control
• Strong proficiency in computer skills
• Succinct communications skills
• Must be able to lift and move boxes (up to 35 pounds)
• Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

It’s not just about the tech; it’s about the people!

At Career TEAM, we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives—and that’s just the beginning! You'll be working with new technologies on enterprise products that serve a diverse population across the U.S. As a founding member of our newly forming team, you'll have the opportunity to grow and shape it as we adeptly traverse the complex digital landscape of generative AI, cloud computing, and cutting-edge technologies.

Specifically, what you will do

You will build amazing things using MongoDB, Next.js, Nest.js, and Node.js, alongside DevOps tools and practices. On any given day, you'll be coding, reviewing, deploying, testing, and iterating—this is our bread and butter. You'll participate in regular Scrum ceremonies while continuously innovating and optimizing for speed, scalability, and security. You'll also help architect systems to ensure high availability and resilience, leveraging AWS services to build scalable cloud solutions.

Key Responsibilities:

• Full-Stack Development: Use technologies like Node.js, MongoDB, Next.js, and Nest.js to develop robust applications.
• DevOps and CI/CD Pipelines: Develop and manage CI/CD pipelines using GitHub Actions and YAML for seamless deployment.
• Containerization and Orchestration: Leverage Docker and Kubernetes for containerization and orchestration of applications.   
• Cloud Infrastructure on AWS: Implement scalable DevOps solutions using AWS services like EC2, S3, Lambda, and RDS.   
• Security Best Practices: Build secure, robust web applications with a strong focus on security standards and protocols.   
• Architectural Collaboration: Work with cross-functional teams to make architectural decisions for system scalability and performance.   
• RESTful Services Development: Design, develop, test, and deploy RESTful APIs and microservices.   
• Infrastructure Automation: Develop processes for infrastructure automation using Terraform, Jenkins, and Docker.   
• Real-Time Problem Solving: Solve complex problems in real-time, ensuring high performance and reliability.   
• Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance.

Ideal Candidate Qualifications:   

• Education: Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.   
• Experience:      
  
  • 2+ years of experience developing with Node.js/MERN stack or equivalent.       
  • 2+ years of core web app development experience (front-end and back-end).       
  • 2+ years of CI/CD and/or DevOps related work experience. 
• Technical Skills:
  • AWS Familiarity: Experience with AWS services such as EC2, S3, RDS, Lambda, IAM, and CloudFormation.  
  • Containerization: Proficient with Docker and Kubernetes for application deployment and management.           
  • DevOps Tools: Knowledge of DevOps principles and experience with CI/CD tools like GitHub Actions.           
  • Configuration Management: Working experience with YAML for configuration management.           
  • Infrastructure as Code: Familiarity with Terraform for managing cloud infrastructure.           
  • Version Control: Proficient with Git and GitHub for code management and collaboration.       
     
• Programming Languages:        
  • Strong proficiency in JavaScript and TypeScript.           
  • Working experience with PHP is a strong plus.        
                   
• Security and Compliance: 
  • Experience in secure software development and architecture.           
  • Familiarity with security best practices and protocols.       
           
• Additional Tools:        
  • Exposure to VSCode, Postman, Jira, Jenkins, and Docker.           
  • Experience with monitoring tools like AWS CloudWatch or ELK Stack.       
                   
• Soft Skills:        
  • Strong analytical and problem-solving skills.           
  • Effective collaboration and communication abilities.           
  • Ability to work in a fast-paced, agile environment.       
                   
• Platforms: Experience working on multiple operating systems (Linux, Windows).

Preferred Qualifications:   

• AWS Certifications: AWS Certified Developer, AWS Certified Solutions Architect, or equivalent.   
• Serverless Architecture: Experience with AWS Lambda and serverless application development.   
• Microservices: Familiarity with microservices architecture and event-driven systems.   
• Networking and Security: Understanding of networking concepts, VPNs, and security protocols.   
• Performance Optimization: Experience in optimizing applications for maximum speed and scalability.   
• Community Contribution: Active participation in open-source projects or tech communities.

Why Join Us?   

• Impactful Work: Build something that truly matters, helping individuals across the U.S. succeed with cutting-edge technology.   
• Professional Growth: Opportunities for learning and development in a fast-paced environment.   
• Innovative Environment: Be part of a team that's pushing the boundaries in AI, cloud computing, and software development.   
• Collaborative Culture: Work with a diverse and talented team that values collaboration and innovation.

Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based in the Philippines.

Reporting

This position will report to the Team Lead, Quality Control. 

Summary of Role 

The Quality Control Technician is responsible for the review and close-out of milestone packages (project documents, photos and design details and confirming the estimated production of sold systems meets the installed design) for Palmetto’s Third Party Ownership product. The primary objective of the role is to drive high quality standards of Palmetto owned assets and to clarify necessary remediations to ensure strong portfolio health (systems that can last for 25 years!). Additionally, this role's scope will also include the review of solar monitoring platforms to verify systems are mapped accurately and confirm the nominal function of critical system components. With daily project throughput review, they will ensure project milestone approvals and rejections are actioned in a timely manner, with clear communication to external partners. 

They will support the LightReach division to gather data to drive partner accountability and establish a culture of quality for the organization. 

Strategic & Tactical

• Review installation photos and  job close out documentation
• Review design material, and verify sold production to physical installation
• Review solar monitoring sites, layout, and registered product
• Provide clear and concise kickback reasoning for rejected packages
• Resolve closeout package kickbacks for fast re-submittal turnaround times
• Remain current on install material and methods, product trainings and integration of new products
• Support installation best practices, customer site profile creations, and customer satisfaction
• Handle incoming chat or ticket systems for expedient kickback resolution
• Identify trends or patterns with partners and provide recommendations 
• Contribute to partner & internal operations teams to drive education and best practices in order to drive up M1 & M2 pass rates

Qualifications

• 2-4 years of experience in a technical or construction based solar role
• Experience with interdepartmental problem solving or project management
• Experience in photovoltaic design preferred
• Excellent oral and written communication skills and ability to work with and influence 3rd parties
• Excellent organizational skills and ability to prioritize.
• Excellent analytical skills
• Experience with standard business tools such as G-Suite, Microsoft Office, etc.