Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

#LI-AM1

In this role, you will be the primary HR Generalist for Smartly’s Manila employee population, supporting both day-to-day people matters and core HR operations across the employee lifecycle. You will play a key role in ensuring employees and managers receive practical, high-quality HR support, while helping local processes run smoothly, accurately, and in line with Philippine labor requirements.

As the main HR point of contact in Manila, you will work closely with employees, managers, and cross-functional partners to deliver a thoughtful and consistent employee experience. You will also partner with a senior HRBP based in Europe, who will provide support on more complex employee matters and broader People priorities.

This is a hands-on role for someone who enjoys combining operational excellence with people partnership, and who is excited to use technology, including AI-enabled tools, to improve efficiency, strengthen processes, and enhance the employee experience.

What You Will Do

• Serve as the primary HR contact for Philippines-based employees and managers, while operating as a core member of the global People team and contributing to shared People priorities across regions
• Provide day-to-day guidance on people-related topics, helping ensure a positive employee experience in the Philippines and alignment with global People practices
• Execute core HR processes across the employee lifecycle, including onboarding, offboarding, benefits administration, employee documentation, and HRIS transactions, in partnership with global stakeholders
• Ensure compliance with Philippine labor laws and statutory requirements, including DOLE, SSS, PhilHealth, Pag-IBIG, and BIR, while aligning local execution with global policies and standards
• Maintain accurate employee data in Workday, conduct regular audits, and support both local and global reporting needs
• Partner with managers on day-to-day HR topics such as policy guidance, employee relations matters, and performance processes, escalating and collaborating cross-functionally as needed
• Support key People programs in the Philippines, including performance reviews, calibration discussions, engagement initiatives, manager training, and performance management processes, while also contributing to global program delivery
• Collaborate closely with global People teams, including Talent Acquisition, Payroll, Legal, and IT, to ensure aligned, consistent, and scalable ways of working across markets
• Partner with a senior HRBP on more complex employee matters
• Identify opportunities to improve, automate, and scale HR processes, including through the use of AI-enabled tools and workflows
• Use data, reporting, and technology to improve HR operations and enhance the employee experience

What We Are Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Must have at least 3+ years of HR experience, with a solid foundation in HR operations and employee-facing HR support
• Good knowledge of Philippine labor laws and statutory requirements
• Must be amenable to work on a mid-shift (2pm to 11pm)
• Experience using Workday or similar platforms and working with HR data and reporting
• Experience supporting managers and employees on day-to-day HR topics, including policy interpretation, employee relations, and performance-related processes
• Interest in using technology and AI-enabled tools to improve workflows, solve problems, and scale HR support effectively
• Strong judgment and professionalism when handling sensitive employee matters
• Excellent communication and collaboration skills, with the ability to work effectively across teams, functions, and locations
• Attention to detail and ability to manage multiple priorities effectively
• A proactive, hands-on approach to solving problems and improving processes
• Comfort working independently in a local role while partnering closely with a broader global People team

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• 3+ years of  working experience in a progressive capacity in the Wellness/Wellbeing field, Healthcare Industry, or both, excluding internships
• Bachelor's/College degree in Psychology, master's degree in Clinical or Counseling Psychology, Social Work, or Guidance & Counseling is an advantage
• Certification in Psychological and Mental Health First Aid or Mental Health First Response is required
• Proven experience in developing and maintaining relationships with key internal and external stakeholders
• Experience in a BPO set-up is preferred.
• Excellent communication skills and strong people skills
• Demonstrated experience in designing and facilitating learning sessions on subjects pertaining to mental health and well-being to a diverse audience
• Highly empathetic, with high emotional and social intelligence
• Service-oriented and self-motivated
• Expert in self-care and relaxation techniques, and implements them in daily life
• Strong self-management skills
• Ability to build strong relationships in a dynamic work environment
• Maintain calmness and composure in crisis and emergency situations
• Open to feedback and constructive criticism

DUTIES AND RESPONSIBILITIES

Stakeholder and Vendor Management

• Own and act as the Point-of-Contact and Subject Matter Expert of Enshored's Employee Well-Being Program and effectively communicate the program's results to clients. Advocate for employee well-being and engagement within the organization, influencing senior leadership and decision-makers to prioritize these initiatives.
• Proactively work with Operations, Human Resources, and other functions, as well as all relevant stakeholders, in the design and implementation of the Wellbeing Program Strategy. Leverage stakeholder support to drive participation and resource allocation in favor of wellbeing and engagement programs.
• Collaborate with Procurement in defining external mental health vendor service agreements and other contractual documents with final terms and conditions to ensure that business requirements are aptly captured and translated for the selected external vendor.
• Responsible for communicating directly with the mental health provider's POC(s) and stakeholders for appropriate intervention strategies as aligned with Enshored's contractual obligations to clients.
• Present the well-being program information to clients, as requested
• Represent the wellbeing team in site leadership meetings

Strategy Development and Implementation

• Conduct thorough assessments to identify employees’ well-being and engagement needs through surveys, focus groups, and direct feedback. Analyze existing organizational data to understand trends and pinpoint areas requiring intervention.
• Develop measurable goals for wellbeing and engagement initiatives that align with the organization’s overall strategic objectives.
• Create comprehensive well-being programs that address physical, mental, and emotional health, such as physical exercises, mental health workshops, and stress reduction activities.
• Collaborate with Operations and HR Employee Relations on developing and updating policies that support employee well-being and engagement. Ensure that policies are inclusive and cater to diverse employee needs.

Program Development and Management

• Launch and manage wellbeing projects, ensuring they are delivered effectively and meet predefined objectives.
• Create detailed implementation plans, including timelines, milestones, and responsibilities for each wellbeing and engagement program. Ensure that all aspects of the programs are organized and executed efficiently.
• Promote programs actively to ensure high levels of employee engagement and participation.
• Work with Operations Officers in coordinating activities, events, and workshops, managing logistics and communication to maximize program participation.
• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives

Data Reporting and Analysis

• Collect and analyze data on program outcomes using metrics such as participation rates, employee feedback, and performance improvements. Conduct regular evaluations to measure the impact of programs on employee well-being and engagement.
• Analyze the key data points and metrics necessary to assess the effectiveness of well-being and engagement programs, such as program participation, employee engagement scores, absenteeism, and productivity levels.
• Create detailed reports and manage dashboards that provide insights into the effectiveness of wellbeing and engagement programs. Highlight key findings, trends, and areas for improvement.
• Provide regular updates to senior management and relevant stakeholders on the progress and outcomes of wellbeing and engagement initiatives. Provide actionable recommendations for enhancing well-being and engagement. Based on data insights, identify opportunities for new initiatives or modifications to existing programs.
• Compare organizational data against industry benchmarks and standards to gauge program effectiveness. Identify and incorporate best practices into the organization's well-being and engagement strategies.

Wellbeing Team Management

• Oversee end-to-end Wellbeing activities of Enshored sites (Bytedance account), managing a team of wellbeing coaches and vendor clinicians
• Ensure wellbeing group sessions are facilitated weekly, or as required
• Ensure 24/7 coverage of the site/s and that coaches and clinicians are available per shift, and scheduling sessions with teammates
• Conduct weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins, and clinical case reviews
• Evaluate and review emergency/crisis plans prepared by the Coaches and ensure proper endorsement/referral to mental health professionals
• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department
• Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
• Develop self by proactively seeking programs and learning opportunities within and outside the company, and find ways to teach and transfer the same skills to the team.

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

We are seeking a highly organized and execution-driven IT Project Manager with strong experience in managing IT infrastructure and technology deployment projects. The ideal candidate will be responsible for end-to-end project delivery including planning, execution, coordination, governance, stakeholder management, risk mitigation, and successful implementation of enterprise IT initiatives.

This role requires close collaboration with cross-functional teams including infrastructure, networking, security, engineering, collaboration systems, vendors, and client stakeholders in a global environment.

Key Responsibilities

Project Planning & Initiation

• Define project scope, objectives, deliverables, timelines, and success metrics.
• Develop detailed project plans, schedules, milestones, and resource allocation plans.
• Identify project risks, dependencies, constraints, and mitigation strategies.
• Coordinate with business leaders, PMCs, vendors, and IT stakeholders for project prioritization and alignment.

Project Execution & Delivery

• Lead IT infrastructure implementation and deployment projects across India/APAC.
• Manage projects involving:
  • Network deployments
  • Infrastructure rollouts
  • Data center initiatives
  • System upgrades
  • Enterprise technology implementations
• Coordinate with internal engineering, networking, security, and external vendor teams.
• Ensure deployments align with corporate IT standards, governance, and security frameworks.
• Monitor project progress and proactively resolve bottlenecks.

Stakeholder & Vendor Management

• Act as the primary point of contact for project stakeholders and leadership teams.
• Conduct regular project review meetings, status reporting, and escalation management.
• Manage coordination with client-authorized vendors, contractors, and implementation partners.
• Communicate effectively with both technical and non-technical stakeholders.

Budget & Resource Management

• Manage project budgets, forecasts, and cost tracking.
• Ensure optimal utilization of internal and external resources.
• Track project expenditures and ensure adherence to approved budgets.

Risk, Quality & Governance

• Identify and mitigate project risks and issues.
• Ensure compliance with IT governance, PM standards, and quality processes.
• Maintain project documentation including:
  • Project plans
  • Risk registers
  • Change requests
  • Status reports
  • Closure reports
• Conduct project quality reviews and implementation audits.

Project Closure

• Ensure smooth handover to operations and support teams.
• Capture lessons learned and implementation best practices.
• Prepare final project closure documentation and sign-offs.

Required Qualifications

• Bachelor’s or Master’s Degree in:
  • Information Technology
  • Computer Science
  • Engineering
  • Business Information Systems
  • Or related discipline
• 3–5+ years of experience in IT Project Management or Infrastructure Project Delivery.
• Proven experience managing multiple concurrent projects in fast-paced enterprise environments.
• Experience working with geographically distributed and cross-functional teams.
• Strong understanding of project management methodologies such as:
  • PMI / PMP
  • PRINCE2
  • Agile / Scrum

Technical Skills

• Strong understanding of enterprise IT infrastructure environments including:
  • Network Technologies
  • Data Center Infrastructure
  • Enterprise Systems
  • Cloud Environments
• Good understanding of Cisco networking concepts and technologies.
• Hands-on experience with project management tools such as:
  • MS Project
  • Jira
  • ServiceNow
  • Or similar tools
• Proficiency in Microsoft Office Suite.

Desired Professional Skills

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• High ownership and execution mindset.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively in a global environment.
• Strong presentation and reporting skills.

Work Environment & Expectations

• Experience working in multinational/global organizations is highly preferred.
• Flexibility to work beyond standard business hours when required for global coordination.
• Willingness to travel occasionally within India and APAC for project implementations.

Why Join Us?

• Opportunity to work on large-scale global IT transformation projects.
• Exposure to multinational enterprise environments and global stakeholders.
• Collaborative and technology-driven work culture.
• Career growth opportunities within a fast-growing global technology organization.

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Required Qualifications

Education: Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology, or equivalent.

Experience: 

• At least 1 year of experience in HR Employee Relations and Engagement facet.
• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.

Skills: 

• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

Languages: Outstanding written and verbal English communication skills.

Other Requirements: Amenable to working on a shifting schedule, especially night shift.

Key Responsibilities

• Act as the main Program Partner for HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;  
• Act as a generalist with a full understanding of compensation and benefits, basic health and wellness policies, and other critical HR processes. Liaise on critical HR-related concerns with the respective Center of Excellence (COE). Ensure that concerns are resolved in a timely manner. Liaise with employee concerns to respective departments and support groups if needed; 
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis;
• Analyze HR trends and metrics and collaborate with program leaders to determine initiatives and programs in order to increase employee engagement and productivity; 
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Prepare Weekly and Monthly Reports on critical HR metrics, including Attrition, COC, and Performance. Analyze data to provide recommendations and insights; 
• Manage and resolve a range of employee relations issues, from simple to complex. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;  
• Strong familiarity with labor laws and similar legislation. Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences. 
• Facilitate and improve the New Employee Orientation. Conduct focus group discussions, crash courses, and other learning discussions;
• Act as a people partner and ensure a positive employee experience to increase commitment, compliance, engagement, and productivity;
• Actively work with, communicate, and support stakeholders in all aspects of HR to help achieve the Operational goals of the business;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather the necessary data and prepare the report.  
• Attend to any tasks and reports assigned by the Sr. HRBP, Manager, and Officer.

Required Qualifications

Education: Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology, or equivalent.

Experience: 

• At least 1 year of experience in HR Employee Relations and Engagement facet.
• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.

Skills: 

• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

Languages: Outstanding written and verbal English communication skills.

Other Requirements: Amenable to working on a shifting schedule, especially night shift.

Key Responsibilities

• Act as the main Program Partner for HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;  
• Act as a generalist with a full understanding of compensation and benefits, basic health and wellness policies, and other critical HR processes. Liaise with critical HR-related concerns involving its respective Center of Excellence (COEs). Ensure that concerns are resolved in a timely manner. Liaise with employee concerns to respective departments and support groups if needed; 
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis;
• Analyze HR trends and metrics and collaborate with program leaders to determine initiatives and programs in order to increase employee engagement and productivity; 
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Prepare Weekly and Monthly Reports on critical HR metrics, including Attrition, COC, and Performance. Analyze data to provide recommendations and insights; 
• Manage and resolve a range of employee relations issues, from simple to complex. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;  
• Strong familiarity with labor laws and similar legislation. Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences. 
• Facilitate and improve the New Employee Orientation. Conduct focus group discussions, crash courses, and other learning discussions;
• Act as a people partner and ensure a positive employee experience to increase commitment, compliance, engagement, and productivity;
• Actively work with, communicate, and support stakeholders in all aspects of HR to help achieve the Operational goals of the business;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare the report as needed.  
• Attend to any tasks and reports the Sr. HRBP, Manager, and Officer may assign.

About the Role (What you’ll be doing)

*This role will be supporting our UK-facing teams, with a shift from 2:00 PM to 11:00 PM PH time.

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots “learn” how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn’t just a standard operations role; you will be helping build the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Please note that this role will initially be remote, but is expected to transition to office-based once we establish our local office. The Operations Manager will also play a key role in helping set up and operationalize the office locally.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

DUTIES AND RESPONSIBILITIES

• Support and manage the HR Business Partner team members to ensure effective collaboration and support with operations, departments, and stakeholders. Ensure consistent touch base and alignment with program leaders;
• Acts as the main Program Partner of specialized programs or accounts regarding HR-related concerns involving employee life cycle inquiries, which may include onboarding, offboarding, lateral transfers, and any employee movements;
• Conduct constant meetings and touch base with program leaders and stakeholders for policy alignment, compliance, and diagnosis. Perform Skip Level to leaders to assess the performance of HRBPs and the quality of support they provide;
• Assist the HRBP Manager in leading the design, development, and administration of projects, programs, and initiatives to improve HR process and policy compliance, increase employee engagement and productivity;
• Analyzes HR trends and metrics and collaborates with program leaders to determine initiatives and programs in order to increase employee engagement and productivity;
• Analyzes trends and metrics in partnership with the HR Center of Excellence (COEs) to develop solutions, programs, and policies;
• Investigate and resolve complex employee relations issues. Conducts effective, thorough, and objective investigations and coordination for immediate concern resolution;
• Strong familiarity with labor laws and government issuances related to employment. 
• Provide advice and facilitate high-risk dispute resolution and critical disciplinary decisions relating to the Company Code of Conduct. Ensure end-to-end internal disciplinary process compliance and documentation.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. If needed and authorized, represent the company at SENA conferences;
• Assist in reviewing policies and contracts. Help ensure that processes are compliant with current labor laws and, as much as possible, amplify best practices. Consistent compliance with government reportorial requirements and documentation.
• Help prepare, audit, and present critical HR Reports such as Attrition, COC, and Performance. Analyze data to provide recommendations and insights to achieve program and organizational goals.
• Facilitate and improve people partnership initiatives such as New Employee Orientation, Focus Group Discussions, Crash courses, and other learning discussions to promote positive employee experience;
• Assist in the conceptualization, development, & implementation of Human Resources projects or initiatives to maintain competitive advantage and increase employee engagement;
• Ensure a seamless employee offboarding experience. Gather needed data and prepare reports as needed.
• Attend to any tasks and report to the HRBP Manager, HR Manager, and Officer that may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

     Key Skills:

• With a strong background in Labor and Employee Relations.
• Background in all HR facets is an advantage.
• Strong Analytical Skills.
• Data Management/ Data Accuracy.
• Preferably has experience in the BPO Setting.
• Able to work on a shifting schedule, especially night shift.

     Demonstrated competency in the following areas is also required:

• Proven experience in developing and maintaining relationships with key internal and external stakeholders.
• Engaged in facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Compassionate.

     Education and/or Experience: 

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Business Studies/Administration/Management, Psychology or equivalent.
• At least 5 years of experience as an HR Coordinator, HRBP, ER Specialist, or HR Generalist. Or 1-2 years of experience as an HR Supervisor or Officer.

    Language Skills: 

• Outstanding written and verbal English communication skills.

Requirements

Experience:

• 5+ years in Project Management, with a proven track record in organizational transformation and consultative roles. Experience within HR, Talent Acquisition, or People Operations is preferred.
• Strategic Maturity: Demonstrated ability to "manage up" and navigate complex organizational hierarchies.
• Communication: Exceptional facilitation skills. For example, you should be comfortable leading sessions on "process/system design" and project toolbox concepts to help the team improve their own workflows.
• Technical Literacy: Familiarity with project management software and HR workflows is a plus.
• Critical Problem Solving: Uses a detail-oriented approach and active inquiry to triage information and design high-impact solutions for the People Tower.
• Operational Discipline: Demonstrates a commitment to focused execution, balancing a sense of urgency with a dedication to finding the most efficient, scalable results.
• Strategic Foresight & Inclusivity: Employs forward-looking decision-making to anticipate risks; actively integrates diverse perspectives to maintain project alignment and long-term direction.

Responsibilities:

• Strategic Facilitation: Lead the planning and execution of People Tower projects by facilitating alignment among functional leads and executive stakeholders.
• Managing Up & Governance: Act as the primary bridge to leadership; facilitate business cases and strategic assets for executive sign-off, ensuring recommendations are clear and data-backed.
• Program and Change Management Execution: Partner with dedicated Change Owners to execute communication and adoption plans, ensuring project delivery doesn't overshadow the human element of organizational shifts.
• Resource Management: Lead the design of team operating rhythms that account for global scheduling complexities. Act as a guardian of team capacity, utilizing foresight to proactively make adjustments where necessary to deliver against project requirements.
• Risk & Escalation Management: Exhibit high professional maturity in navigating escalations. Use escalation as a tool to protect team members and maintain project momentum.
• Process Documentation: Develop and maintain "instructional assets," including dummy business cases, workbooks, and templates to enable team self-sufficiency.

Reports to:   Talent Acquisition Senior Manager 

Department: Talent Acquisition Department

Location:   16th floor JMT Bldg. Ortigas, Pasig City

Education Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field

Key Responsibilities

1. Onboarding & Coordination

• Receive and validate candidates endorsed by Talent Acquisition.
• Schedule and conduct onboarding discussions, maintaining updated onboarding files and trackers.
• Monitor completion of required documents, pre-employment medical exams, and background checks to ensure readiness for Day 1 
• Process  buffers to be onboarded for potential fallouts to ensure 100% fill rate.

1. Candidate Support & Orientation

• Guide new hires through documentation, company policies, benefits, and onboarding requirements.
• Provide clear instructions and follow-ups to maximize completion rates and ensure a smooth onboarding experience.
• Address candidate questions and concerns promptly, escalating as needed.

1. Stakeholder & Vendor Coordination

• Collaborate with HR, TA, IT, Facilities, Training, and external vendors to ensure onboarding readiness.
• Communicate updates, risks, and progress to stakeholders to maintain alignment and accountability.

1. Reporting & Compliance

• Track onboarding metrics, maintain accurate records, and prepare daily and weekly reports for management.
• Represent Talent Acquisition in providing audit data to ensure all onboarding activities comply with company policies, labor regulations, and data privacy standards.
• Maintain audit-ready documentation and uphold confidentiality throughout the onboarding process.

MINIMUM REQUIREMENTS AND  QUALIFICATIONS

• Minimum 2 years of experience in onboarding, HR operations, or recruitment administration, preferably in a fast-paced environment such as BPO.
• Familiarity with recruitment documentation, sourcing, staffing processes, and reporting.
• Strong understanding of onboarding procedures, compliance requirements, and ATS/HRIS systems.

• Experience in using Google Suite or  Microsoft Office applications (Word, Excel, Outlook) and reporting tools.
• Strong organizational, time-management, and prioritization skills to handle multiple onboarding processes simultaneously.
• Critical thinking and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills
• Ability to maintain confidentiality and professionalism while working independently or in a team.
• Strong interpersonal and customer-relations skills, able to collaborate with internal teams and external vendors.

• Able to work in a dynamic, fast-paced environment with competing demands.
• Willingness to work 100% onsite in various shifts, extended hours, or additional days as needed by business requirements.
  
  

Position: Project Manager, Professional Services

Reports to: Supervisor, Professional Services  

Location: Manila, Philippines 

 As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.

Key Responsibilities: 

• Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.
• Creating Project Plans
• Eliciting and defining Customer requirements                 
• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
• Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
• Continually seek opportunities to increase customer satisfaction through vendor relationships and available tools.
• Maintain and update all internal applications associated with projects.
• Identify project risks and implement appropriate mitigation plans.
• Interact effectively at all levels of the client organization. 
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Maintain and update all internal applications associated with implementation projects.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
• Learn Five9 and PS values and actively apply them to projects and process improvement initiatives.
• Handle and de-escalate client and sales escalations with minimal assistance from the supervisor.
• Interact effectively at all levels of the client and vendor organization.
• Develop and maintain positive and productive relationships with clients and vendors.

Key Requirements: 

• Minimum of 3 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired.
• Experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.

• Knowledgeable in creating Project Charters, Weekly Status Reports, and other detailed documentation. 

• Must possess a strong combination of project management skills, call center expertise, and vendor management. 

• Can operate and perform duties with minimal supervision. 

• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required.

Key Skills:

• Experience with managing multiple projects across multiple customers simultaneously.
• Must possess a combination of project management skills and client development.
• Knowledge of Call Center and software as a solution.
• Must possess a strong combination of project management skills, technical call center expertise, and client development.
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

Nice to Have:

• Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom)
• Knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox)
• Knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Applications is a plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1 

Role Overview

The HR Generalist serves as a foundational pillar for the HR department, providing comprehensive support and guidance across the employee lifecycle. This role focuses on maintaining the integrity of company policies, ensuring disciplinary compliance, managing meticulous records, and facilitating seamless onboarding. You will act as a primary point of contact for employee queries and a strategic assistant to the HR Manager in performance and operational initiatives.

Key Responsibilities

1. Policy, Compliance & Employee Relations

• Adherence & Guidance: Support the administration and implementation of HR processes, ensuring all staff adhere to workplace policies and organizational guidelines.

• Disciplinary Support: Conduct thorough pre-investigations into incidents and grievances to identify root causes.

• Documentation: Prepare Notices to Explain (NTE) and related legal/compliance documents for HR Manager endorsement.

• Issue Resolution: Assist in the timely resolution of employee relations challenges and general queries (COEs, employment verifications, etc.).

2. Performance Management & Analytics

• Performance Tracking: Assist the HR Manager in administering the performance management process, including scorecard monitoring and tracking employee initiatives.

• Data Monitoring: Track key HR indicators such as attendance metrics and performance data to support operational goals.

• Reporting: Generate routine and ad-hoc HR-related reports to provide visibility into departmental health.

3. Lifecycle & Records Management

• Onboarding: Lead the onboarding process for both new hires and newly regularized employees to ensure a smooth transition into the company culture.

• Database Integrity: Manage and maintain accurate, up-to-date employee records within the HRIS and physical databases.

• Administrative Support: Handle all internal and external HR matters, ensuring compliance with data privacy and documentation standards.

Qualifications & Skills

• Experience: Proven experience as an HR Generalist or in a similar administrative HR role.

• Knowledge: Strong understanding of labor laws, disciplinary procedures (NTE process), and HR best practices.

• Technical Proficiency: Skilled in HR databases (HRIS) and Microsoft Office Suite (Excel/Reporting).

• Soft Skills: Exceptional interpersonal skills, objective investigative abilities, and a high level of discretion regarding confidential information.

What We Offer:

• Competitive Pay and Benefits. 
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Lifecycle Specialist - Contracts Management, joining our Employee Lifecycle team.

The Specialist, Lifecycle - Contracts Management will ensure that all contract related activities for Remote’s external employees and clients are performed with focus on legal compliance and superior employee experience without compromising on speed.

You will be reporting to Employee Lifecycle Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.

Key Responsibilities 

Employee Relations Management

• Serve as custodian of employment terms and agreements, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Draft, tailor and administer all employee lifecycle documents with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to issuance of Employment agreement amendments, Employment documents, Letters and Employment Forms as necessary in the capacity of Remote’s global HR team.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Contracts Management, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

Practicals

• You'll report to: Manager, Contract management, Lifecycle
• Team: Lifecycle Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. (async) Small challenge
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Job Title: Project Manager

Employment Type: Contract – 12 Months (Extendable)
Work Location: Remote (Anywhere in India)
Work Timings: 10:30 AM – 7:30 PM IST

About the Role

We are looking for an experienced and results-driven Project Manager to lead and manage end-to-end delivery of enterprise technology projects across IT, Data, AI, and Platform initiatives.

The ideal candidate will bring strong project governance expertise, stakeholder management capabilities, and a proven track record of delivering complex projects in Agile and hybrid environments, with prior experience working with Gulf/UAE clients being a mandatory requirement.

Key Responsibilities

• Lead and manage end-to-end project delivery for enterprise IT, Data, AI, and platform transformation initiatives.
• Define project scope, objectives, timelines, milestones, deliverables, and success metrics aligned with business goals.
• Establish and govern project management frameworks, including Agile (Scrum/Kanban), Waterfall, and hybrid delivery models.
• Drive stakeholder management across senior leadership, business owners, vendors, and technical teams.
• Manage project risks, dependencies, issues, and escalations with proactive mitigation strategies.
• Oversee project budgets, financial tracking, forecasting, and resource planning.
• Coordinate release planning, sprint execution, delivery schedules, and status reporting.
• Utilize project management tools such as JIRA, Confluence, Azure DevOps, and MS Project for tracking and governance.
• Ensure adherence to security, compliance, and data governance standards where applicable.
• Drive continuous improvement through retrospectives, process optimization, and operational efficiency initiatives.
• Support change management activities to ensure successful adoption of delivered solutions.

Required Skills & Experience

• 10+ years of experience in Project / Program Management within enterprise technology environments.
• Strong experience delivering projects across Data Platforms, Analytics, AI, Digital Transformation, or Enterprise IT initiatives.
• Proven expertise in Agile methodologies including Scrum and Kanban.
• Experience managing cross-functional, geographically distributed, and global teams.
• Strong understanding of risk management, dependency tracking, and delivery assurance.
• Hands-on experience with JIRA, Confluence, Azure DevOps, and MS Project.
• Excellent communication, presentation, and stakeholder management skills, including executive leadership interactions.
• Ability to convert business strategy into actionable execution plans.
• Experience working with Cloud platforms such as Microsoft Azure or Amazon Web Services.
• Exposure to Data Governance, BI, Analytics, or AI-led transformation programs.
• Prior experience working with global clients in remote delivery models.

Mandatory Requirement

• Proven experience working with clients in the Gulf/UAE region (e.g., Dubai, Abu Dhabi) is mandatory.

Preferred Qualifications

• Bachelor’s or Master’s degree in Information Technology, Engineering, Computer Science, or related discipline.
• PMP / PRINCE2 / Scrum certifications preferred.

Why Join Us?

• Opportunity to work on strategic enterprise transformation programs.
• Fully remote work flexibility across India.
• Collaborative global work environment.
• Long-term extendable contract opportunity.

How to Apply

Send your updated resume to Shabnambanu.Varshani@NewEraTech.com

Career Team is seeking an HR Generalist to support our  HR-related duties on a professional level and work closely with the Human Resources Manager and VP of HR in supporting Career Team's HR function. This position carries out responsibilities in supporting the following functional areas: HR policies and procedures updates, benefits administration, employee relations, training maintenance and assistance, performance management, onboarding, policy implementation, recruitment, diversity and inclusion initiatives, and help define and improve Career Teams' work culture and employment law compliance.

The ideal candidate will have a strong background in US Human Resources management. We'd love to hear from you if you encompass these skills and traits and can fit well into our tight-knit team.

Here at Career Team, the HR Generalist is an integral part of our team and will assist us with our mission of accelerating the human condition!

Join Career TEAM in making a positive impact on communities through our workforce development products and services. Apply now to be a key player in driving operational efficiency and contributing to the organization’s growth, all while enjoying the flexibility of a 100% remote position.

In this role, you will work from 10:00 pm to 7:00 am PHST.

Why Join Us?

• Be a founding member of a dynamic team shaping the future of our products.
• Make a tangible difference in the lives of individuals.
• Grow and learn in an environment that values innovation.
• Receive coverage under the company-sponsored HMO plan.

Career Team also offers a competitive total rewards package, including:

• amazing options for advancement;
• HMO with an option to add dependents;
• paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career TEAM’s Success:

• Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health, and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, compliance, and labor relations; completing personnel transactions.
• Prepare paperwork, schedule, and facilitate a smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience
• Handle all administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into HR information systems and auditing for accuracy and compliance
• Provide an effective and dedicated HR advisory service to employees in relation to absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies
• Organize hard and soft copies of employee records
• Process documentation and prepare reports relating to performance evaluations
• Coordinate employee satisfaction surveys and give actionable insights to improve employees’ experience
• Support employees with efficient problem-solving when any human resources issues arise
• Serve as the primary point of contact for employee HR inquiries, providing timely and accurate responses to questions regarding onboarding, taxes, benefits, and other HR-related matters.
• Educate employees on HR processes and policies.
• Approach each day and task with a “ZAG” mindset.
• Other duties and projects as needed.

The Ideal Qualifications for this Position Include:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• 4+ years of progressive experience in Human Resources Operations
• Expert level working knowledge of MS Excel.
• Fluency in English with excellent verbal and written communication skills
• Proficiency in HRIS systems and ATS Systems (Greenhouse, ADP Workforce Now preferred)..
• Strong analytical, problem-solving, organizational, and time-management skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• High level of accuracy, attention to detail, and confidentiality.

Salary: 45,000 - 50,000 PHP/month, commensurate with experience

Employment Type: Full-Time, Exempt

Responsibilities

We are looking for an exceptional Customer Success Manager  to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform.  You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.

In this role, you will also be responsible to:

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical Workato product expertise.
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
• Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
• Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
• Actively coach and mentor the broader CSM team, contributing to overall team development
• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
• Become the trusted customer advisor and be the customer advocate within Workato.
• Be available to work Australia Hours 

Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent education
• 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
• Comfortable operating with revenue targets.
• Impressive track record of high customer retention and growth.
• Strong sense of customer empathy and customer-centrism.
• Excellent interpersonal and communication skills.
• Strong problem solving and analytical thinking.
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
• A passion for and belief in the power of automation to drive business value.
• Prior Experience in Digital Transformation preferred.
• Experience in Integration and/or business automation.

Soft Skills / Personal Characteristics

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
• Highly organized, able to manage many projects concurrently.
• Issue management and resolution-focused.
• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.

Job Req ID: 2658

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes.

When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.
• Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation.

Key Responsibilities 

Employee Relations Management

• Serve as an expert on Time & Attendance matters, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Be case manager for all employee lifecycle leave and working hours matters with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to Family Leave, Sick Leave, Time Tracking, Public Holidays, Working Time.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements and labor law as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel and government bodies.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Time & Attendance, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• Promote and exemplify Remote's values both internally and externally, actively contributing to the success of the Lifecycle team's goals.

Practicals

• You'll report to: Manager, Lifecycle Time & Attendance
• Team: EOR Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

The HR Manager will lead the end-to-end Human Resources in ensuring HR operations, talent acquisition, employee relations, compensation/benefits, compliance, and people development are executed at a high standard. This role partners closely with functional leaders supporting clinical operations and corporate teams, and provides support to the office administration team to ensure smooth and compliant workplace experience

This role reports to the Vice President, Human Resources, APAC and will have direct reports in Human Resources, Talent Acquisition and Administration teams.

Primary Responsibilities:

1. End-to-End HR Operations & HR Business Partnership:

• Own the full employee lifecycle: workforce planning, hiring, onboarding, performance management, development, engagement, and offboarding. 
• Act as a strategic HR partner to leaders—advising on org design, role clarity, resource planning, and employee performance.
• Maintain HR policies, employee handbook, and SOPs aligned with company standards and local labour requirements
• Drive HR service delivery excellence (timeliness, accuracy, employee experience) and continuous improvement of HR processes
• Oversee payroll inputs/coordination and ensure accurate processing (in partnership with Finance or payroll vendor).
• Manage Administration of benefits programs and vendor relationships (HMO, life insurance, wellness offerings); manage enrolment and employee queries.
• Ensure accurate maintenance of employee records, HRIS data integrity, and reports (headcount, attrition, leaves, recruitment metrics).
• Manage contracts, job offers, employment letters, policy acknowledgments, and employee file compliance.

2. Talent Acquisition and Recruitment:

• Manage end-to-end recruitment for technical and corporate roles including (but not limited to): Clinical Research Associates, Project Managers, Data Management, Biostatistics, Pharmacovigilance, Regulatory, QA, Finance, and Admin.
• Build effective sourcing strategies: LinkedIn sourcing, job boards, referral programs, partnerships with universities/professional groups, and niche recruitment channels.
• Ensure consistent hiring practices: job scoping, competency-based interviews, assessment coordination, offer management, and background checks.
• Provide market insights on salary benchmarks and talent availability to support competitive hiring decisions.
• Maintain an organized pipeline and track recruiting metrics: time-to-fill, offer acceptance rate, source effectiveness, quality-of-hire indicators.

3. Performance Management, Learning & Development

• Lead performance management cycles (goal setting, mid-year reviews, annual evaluation, calibration support where applicable).
• Identify training needs and implement L&D programs aligned with business objectives.
• Support development planning and career progression frameworks for critical roles.

4. Employee Relations and Labor Compliance:

• Handle employee relations cases: coaching leaders, conflict resolution, investigations, and documentation of disciplinary actions with due process.
• Ensure compliance with Philippine labor standards and statutory requirements (e.g., DOLE, SSS, PhilHealth, Pag-IBIG, BIR where applicable).
• Manage grievance handling and promote a fair, consistent, and respectful workplace culture.
• Lead HR risk mitigation through proper documentation, recordkeeping, and policy adherence.

5. HR Compliance:

• Partner with Quality Assurance/Compliance to align HR practices with regulated industry expectations (e.g., training documentation, competency tracking, audit readiness).
• Maintain training matrices and onboarding compliance and processes.
• Ensure HR processes are audit-ready (organized records, evidence of training, policy compliance).

Secondary Responsibilities:

HR Manager provides functional guidance and oversight; day-to-day execution may sit with Office Admin.

• Support Office Admin in facilities operations: vendor management, office supplies, maintenance coordination, and workplace safety initiatives.
• Review/approve office-related processes that intersect with HR compliances.
• Coordinate office onboarding logistics (workstation readiness, access badges, office orientation) with Admin and IT.
• Provide input on office policies that impact employee experience (hybrid work arrangements, workplace etiquette, security practices).
• Support business continuity readiness for people-related components (emergency contacts, employee communication trees, evacuation/incident protocols).

Required Qualifications and Background:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field. Preferably with HR certifications or postgraduate units completed.
• 4-6 years of progressive HR experience with responsibilities including a lead/manager capacity.
• Demonstrated strength in Recruitment / Talent Acquisition (end-to-end), including technical roles and high-volume or niche hiring. Experience in CRO, Health and Pharmaceutical industries is a plus.
• Solid working knowledge of Philippine labour practices, employee relations, and statutory requirements.
• Has good grasp using MS Office Suites and HRIS Systems.
• Experience managing HR operations: onboarding/offboarding, benefits, payroll coordination, HR documentation, and policy implementation.
• Strong stakeholder management skills—able to influence leaders and handle sensitive matters with discretion.
• Excellent Oral and Written communications skills.

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

People Partner Specialist

Position Overview

As a key member of the People Operations team, the People Parter Specialist within the Shared Services team is responsible for supporting managers and employees with general HR inquiries, possesses knowledge of HR policies, and provides guidance on employee lifecycle processes and situations. A key responsibility is to triage incoming inquiries and issues, document them accurately, and route them to the appropriate HR Centers of Excellence (COEs) or People Partner team when specialized support is required.

This role is critical in maintaining efficient People Operations by ensuring inquiries are handled promptly, accurately documented, and directed to the appropriate resources when escalation is required.

The People Operations team ensures that every Five9 employee has a great experience. This includes capturing comprehensive employment data, which enables the team to provide HR resources and documentation and resolve employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights

Key Responsibilities

HR Support & First Point of Contact:

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Ensure timely responses and resolutions for employee support and HR ticket requests.

Employee Relations Intake & Triage:

• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Ensure all employee concerns are handled with confidentiality and professionalism.

People Partner team and COE Support:

• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization, including onboarding, employee changes, and offboarding.
• Support People Partners in executing People initiatives and specific business unit or regional needs.
• Ensure internal HR processes, such as Employee Status Change Forms and HR tickets, are completed accurately and within defined service level agreements.
• Maintain detailed and accurate documentation of employee interactions and cases, ensuring a clear and complete record.
• Provide analytical support to the People Partners with quantitative and qualitative data in support of strategic HR programs and initiatives.  Run ad hoc reports to enhance metrics, identify trends, and support data driven decision making for business units.
• Partner with HR Operations and HRIS teams to ensure data accuracy.

Qualifications:

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
• Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
• Experience working in a service-oriented or shared services environment preferred.
• Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• General knowledge of employment policies and practices.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Strong attention to detail and documentation skills.
• Ability to assess issues and determine when escalation is required.
• Strong organizational and time management skills.

Key Success Measures

• Timely response and resolution of HR inquiries.
• Accurate documentation and triage of employee relations cases.
• Positive employee and manager service experience.
• Effective escalation of complex issues to the appropriate HR teams.
• Compliance with HR policies and service standards.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Talent Acquisition Coordinator

To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Manager, TA Ops and Programs, this role will support our United States recruiting team with scheduling and administrative support. This is a great opportunity meaningfully impact the Candidate and Hiring Manager experience while gaining experience across a variety of talent acquisition competencies!

This position requires working during US PST business hours.

Key Responsibilities

• Coordinate complex interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
• Act as a primary point of contact for resolving all interview-related issues, including scheduling conflicts and technical difficulties, in a prompt and professional manner.
• Create a positive and welcoming environment for candidates, acting as an ambassador for our company culture and ensuring they feel valued throughout the process.
• Provide outstanding customer service to our internal and external stakeholders.
• Work collaboratively with TA Partners and HR Ops on the status of new hires.
• Handle recruiting-related operational tasks, which may include referral bonus program support, weekly reporting, recruiting fee processing, etc.
• Responsible for ensuring pre-employment background checks are conducted, reviewed and approved for US hires.
• Provide support in maintaining Greenhouse data and functionality. 

Key Requirements

• Must be able to work during either US PST business hours.
• Proven experience with high-volume interview scheduling.
• Comfortable working with data and proficiency with Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong sense of urgency, excellent organizational skills, and the ability to multi-task effectively.
• Ability to prioritize and meet deadlines in a rapidly changing environment.
• Must be able to exercise good judgment and discretion; ability to secure and maintain private and confidential information.
• Experience working within Greenhouse Applicant Tracking System (ATS).
• Ability to work independently with minimal direct supervision as well as collaborate effectively in a team environment.
• A service-oriented approach and a genuine enjoyment in providing an excellent candidate and hiring manager experience.
• Bachelor’s degree or equivalent work experience.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

You:

As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.

You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.

Your Day to Day: 

• Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
• Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
• Manage customer communications effectively, including conference calls and status updates to stakeholders.
• Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
• Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
• Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
• Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
• Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
• Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
• After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
• Serve as a mentor and escalation point for L1  support staff, providing technical guidance and peer review for incident resolution.
  
  

You Have & You Know-how: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
• 4–7 years of experience in a technical support, product support, or engineering role.
• Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
• Ability to work autonomously in a fast-paced, dynamic environment.
• Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
• Familiarity with UNIX/Linux systems.
• Understanding of Object-Oriented Programming principles (experience with Java is preferred).
• Hands-on experience with development tools such as Git, IDEs, and related utilities.
• Experience with databases, particularly Cassandra and SQL.
• Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
• Familiarity with cloud platforms such as AWS or GCP.
• Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.

#LI-Remote 

Technical Account Manager 

• Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.
• Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.
• Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.
• Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. 
• Directly support and troubleshoot technical issues as needed.
• Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.
• Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. 
• Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.
• Provide customer support case oversight and status updates to both internal management and clients on a regular basis.
• Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. 

• 3-5 years of related experience in a consulting or project management role,
• 3 years in a software support role.
• Solid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.
• In depth knowledge of one or more call center solutions like:  Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
• Experience in technical writing and documentation.
• Experience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.
• Experience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.
• Strong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
• Willing to travel to client sites as required; able to work outside standard business hours.
• Excellent verbal and written communication skills.
• Team player, self-starter, able to manage multiple priorities and meet deadlines.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience 

• Understanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.
• Understanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. 
• Understanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.
• Basic working knowledge API, HTML and Java scripting is a huge plus.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

People Operations Representative - Philippines

We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions, including new hires, job changes, and terminations.
• Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
• Coordinate pre-hire onboarding steps and work authorization steps.
• Perform regular data audits to ensure accuracy and integrity of employee records.
• Support basic HR reporting needs.
• Contribute to maintaining process documentation and driving consistency across global operations.
• Maintain and audit employment records.
• Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Minimum Skills or Experience Requirements 

• Flexibility to work US Time hours.
• 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
• Ability to analyze and validate data accurately and thoroughly.
• Ability to handle sensitive and confidential information with professionalism.
• Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
• Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
• Self-motivated and collaborative team player.
• Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
• Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Deal Desk Analyst

To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
• Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Qualifications

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Proficient with Microsoft Excel
• Salesforce.com Power User

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Manager, Learning and Development to lead and evolve our learning programs, systems, and team. This role will partner with business and People leaders to identify development needs, oversee the delivery of impactful onboarding and learning experiences, and drive a cohesive learning ecosystem that supports employee growth and compliance across a global organization.  

Responsibilities:  

Learning Program Strategy & Development  

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization. 
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives. 
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design. 

 Learning Design, Delivery & Evaluation  

• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency. 
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments. 
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions. 
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements. 
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.  

Learning Systems & Enablement  

• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience. 
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.  

People Leadership & Team Management  

• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions. 
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.  

Qualifications: 

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience 
• Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
• Leadership and team management experience, with the ability to inspire and develop a high-performing team 
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees. 
• Strategic thinker with the ability to align learning initiatives with business objectives 
• Strong project management skills, including the ability to manage multiple initiatives simultaneously 
• Analytical mindset to assess training effectiveness and make data-driven improvements 
• Professional certifications in training and development, instructional design, or related areas are a plus 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Product Operations Manager – Customer Beta Programs

Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.

Key Responsibilities: 

• Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta.
• Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time
• Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties.
• Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties

Key Qualifications: 

• 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc.
• Demonstrable experience interacting across multiple internal teams as a project manager.
• Demonstrable experience interacting and communicating directly with customers as a project manager.
• Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products. 
• JIRA & Salesforce experience preferred
  
  

Educational Requirements: 

• A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.  

Responsibilities: 

Program Planning & Delivery  

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs. 
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams 
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution. 

 Stakeholder & Cross-Functional Coordination  

• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables. 
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders. 
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery. 

 Communications & Enablement  

• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time. 
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides. 
• Ensure consistent messaging and change readiness across global audiences. 

 Program Monitoring & Continuous Improvement  

• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities. 
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles. 
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs. 

 Qualifications:  

• Bachelor’s degree (recommended)  
• 5+ years of HR or Learning and Development experience  
• Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment. 
• Strong program management skills, including planning, dependency management, and risk mitigation. 
• Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders. 
• Excellent organizational, communication, and follow-through skills. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Senior Platform Engineer

Job Overview:

As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.

Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)
• Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen pops
• Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.
  • Provide an extra pair of eyes or takeover escalations that require technical expertise.
• Mentor IMs and other PCEs.
• Handle add-on projects alone that don’t need a PM.
• If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Key Requirements:

• Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
• 7 years of experience working as a Contact Center Software Professional Services Consultant
• Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
• Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
• Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
• All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
  • Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
  • SMS API through WFA
  • WFA implementation
  • Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
  • Nested IVR trees with the use of external variables
  • (optional) Able to implement Securepay or IVA
  • (optional) HookAPIs
  • ESS (Event Subscription Services)
  • Able to translate SIP requirements to business language to both internal and external.
  • Digital Channel Implementations
  • DVA connection
• Others:
  • Reporting build and consultation. Able to articulate the business requirements from and to the customer.
  • Data analysis from the previous system and use it for decision-making in Five9.
  • PS Custom Asset implementation
  • PS Live Chat/Social
  • Contributor or Core lead for release readiness
• Knowledge of any programming language is a plus.
• Preferably graduate of IT or related technical course.

Key Skills:

• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Demonstrate Five9 and PS values and actively apply them to projects.
• Own technical aspects of the implementation.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Capable of handling demanding customers and managing Customer/Sales/management escalations
• Exceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

Support the Manager or Founder by managing the day-to-day accounting for a portfolio of properties and related entities. This role includes both property (trust) accounting and corporate/entity accounting responsibilities.

This position requires strong attention to detail, a solid understanding of accounting principles, and the ability to communicate clearly with both internal teams and clients.

Your Main Responsibilities: 

Property Accounting (Trust Accounting)

• Work on accounting and Buildium (or Rent Manager) cleanup projects involving

• Catch-up bank reconciliations
• Opening balance sheet entries
• Comparing opening balances to last issued tax trial balance/ audit trial balance
• Clear diagnostics related to escrow mismatches etc.
  • Work on Ongoing Trust Bookkeeping Engagements:
• Enter bills and prepare payment batches
• Review owner statements and prepare owner distributions
• Enter tenant receipts and record deposits
• Process move-out accounting, including security deposit reconciliations
• Maintain clean and accurate tenant ledgers; identify and resolve discrepancies
• Troubleshoot and resolve bookkeeping issues across properties
• Perform triple bank reconciliations, identify issues (escrow mismatch, negative property cash, old outstanding payments or deposits)
• Allocate mortgage payments between principal, interest, and escrow
• Assist with month-end close and ensure accuracy of property-level reporting
• Research on how to record transactions in accounting system, contact software support and find resolution.

Corporate / Entity Accounting

• Perform bank and credit card reconciliations
• Prepare and post accruals, recurring entries, and adjusting journal entries
• Enter bills and prepare payment batches
• Code transactions
• Maintain prepaid schedules (insurance, taxes, escrow, etc.)
• Reconcile balance sheet accounts and tie out to supporting schedules and subledgers
• Assist with monthly financial statement preparation and review
• Ensure transactions are recorded accurately and in the proper period
• Review 12-month income statements and identify unusual or unexpected fluctuations
• Assist with year-end accounting and preparing financial statements
• Track vendor information for 1099 filings
• Preparing 1099s using third-party platforms

Systems, Process & Communication

• Follow firm standards for file management (SharePoint) and project management (Karbon HQ)
• Communicate timely and proactively escalate issues to Manager
• Work directly with clients on accounting-related questions and follow-ups
• Assist with process improvements and additional projects as needed
• Ability to meet deadlines (usually the first 2 weeks of the month is really busy)

What We’re Looking For:

• Bachelor’s degree in accountancy
• 1–3 years of bookkeeping or accounting experience
• Property management accounting experience preferred
• Buildium and QuickBooks Online experience required
• Rent Manager experience is a plus
• Experience with trust accounting and corporate/entity accounting
• Strong understanding of financial statements and balance sheet reconciliations
• Experience in outsourced property and real estate accounting environments or working with third-party accounting providers is a plus

Technical Skills:

• Proficient in Buildium (and/or Rent Manager)
• Proficient in QuickBooks Online
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience with Karbon HQ is a plus
• Experience with SharePoint or similar file management systems preferred

Communication & Work Style:

• Conversational English required (role includes direct client communication)
• Strong written English skills in a business environment
• Highly organized and detail-oriented
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently and follow through on tasks
• Strong problem-solving skills and attention to detail
• Ability to follow work flows in Karbon HQ

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in maintaining data integrity across HR systems and managing workforce schedules, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide generalist support to the facility in all areas of Human Resources
• Provide payroll support and data entry responsibilities for timekeeping accuracy and reporting
• Utilize and reference local HR tools, systems, and data sources to perform roster audit exercises
• Update and audit shift codes & schedules in ADP to ensure roster accuracy
• Manage & audit employees profiles in Workday to make sure they are properly reflecting their shifts, managers, and employment status
• Maintain employee records for HelloFresh and Temporary employees to ensure accuracy
• Manage associate callout system including verification of time off hours, use data exports to support operations shift planning, and use system functionality to send out
  critical site communications to applicable employees
• Assist with new hire orientations as needed
• Meet SLA requirements for resolving associate and manager inquiries presented through Workday Help
• Participate and execute on special projects as assigned
• Perform other related tasks that may be required from time to time.

What you’ll bring

• Experience & Education: A Bachelor’s degree in HR (or related field) combined with at least 3 years of comprehensive experience as an HR Generalist or in a similar operational capacity.
• HRIS Expertise: You possess required working knowledge of Workday, along with proven skills in managing ERP and payroll systems.
• Operational Proficiency: You have a solid grasp of payroll, timekeeping processes, and the full employee lifecycle, ensuring accuracy across databases.
• Digital Fluency: You are proficient in Microsoft Office (Excel, Word, PPT) and/or Google Suite (Docs, Sheets, Slides) and can translate statistical data into actionable insights.
• Global Mindset: You have experience working in a multi-cultural and shared services environment, demonstrating the ability to collaborate effectively across diverse teams.
• Integrity & Discretion: You handle conflict and confidential information with the highest degree of integrity and professionalism.
• Drive & Structure: You are a self-starter who works well independently or in a team, maintaining a structured approach to meet deadlines and contribute to company growth.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Hybrid
#hcgreenhouse

About the Role

As a Global Workforce Management (WFM) Specialist, you will play a critical role ensuring that all our patient-supporting teams — including clinical support, operational support, coaches and back-office functions — are scheduled, staffed, and forecasted to meet demand and service-level agreements (SLAs) across Australia and the UK. You’ll partner with market managers, Team Leads, and senior operations leaders to design and optimise workforce strategy, coverage, capacity planning, and real-time staffing to support evolving multichannel patient needs.

You’ll report to the Global Patient Operations Manager (Philippines) and work across time zones and teams to ensure real-time support readiness, predictive staffing, and cost-effective execution. This role operates generally on 11:00am – 9:00pm PHT to align with both AU and UK teams - our major markets.

What You’ll Be Doing

• Forecasting & Capacity Planning: Build and refine multi-horizon forecasts that inform staffing needs across our patient-facing teams and clinical/support workflows, accounting for seasonality, channel mix (calls, chats, email), and market growth.
• Scheduling & Rostering: Create and maintain schedules that balance service levels, coverage minimums, productivity, and team wellbeing, while ensuring SLAs are achieved for all markets and functions.
• Real-Time Support Coordination: Monitor intraday volumes and adjust staffing as needed in real time to maintain service levels across channels and geographies; support real-time and multichannel workforce requirements as we scale.
• PTO, Leave, Attendance & Trend Monitoring: Own the PTO planning view and collaborate with Team Leads to ensure minimum coverage; proactively track and escalate absence trends (e.g. sick days) that risk operational performance.
• Overtime (OT) Planning & Reporting: Identify, plan, and manage OT needs end-to-end — from forecasting the requirement to scheduling, monitoring, and evaluating outcomes with insights on costs, coverage impact, and backlog clearance.
• Demand & Capacity Insights: Communicate forecast accuracy, hiring needs, capacity risks, and opportunities to market managers and senior leadership; support workforce strategies that align with operational goals.
• Reporting & Analytics: Build and maintain WFM dashboards showing forecast vs actuals, coverage metrics, utilisation, shrinkage, OT impact, and other KPIs that inform decisions and continuous improvement.
• Operational Partnership: Collaborate with stakeholders (Ops, QA, Training, Process, Product) to ensure workforce strategy supports quality outcomes, training needs, and process enhancements that affect staffing models.
• Cost Management: Partner with the Operations Manager in PH to manage workforce costs and drive efficiency improvements while preserving service quality.

Who We’re Looking For

We’re looking for someone who brings both strategic vision and operational execution excellence to workforce management:

• Experience: At least 4 years of proven experience in workforce management within contact centres or multi-channel operational environments.
• Data-Driven: Comfortable with forecasting models, analytics tools, and workforce planning methodologies; able to turn insights into actions.
• Operationally Savvy: Strong understanding of scheduling, real-time staffing, channel mix, and SLA management in complex, distributed environments.
• Collaborative & Communicative: Can effectively partner with market leads, cross-functional stakeholders, and diverse teams across time zones.
• Proactive & Problem-Solving Mindset: Anticipates risks, identifies trends, and proposes solutions before challenges become issues.
• Adaptable: Thrives in fast-paced, evolving environments with shifting priorities and innovation opportunities.

Why You Should Join Eucalyptus

Grow with us globally – Work across Australia, the UK, and Philippines, shaping high-impact processes and training for patient operations.

Support at every stage – From day one, enjoy comprehensive health coverage (including dependents), vacation, sick, and parental leave, 13th-month pay, and all statutory benefits (SSS, PHIC, Pag-IBIG).

Wellbeing & Balance – Wellness budgets, transport allowance, and initiatives that help keep you energized and connected.

Learning & Career Growth – Access learning budgets, certifications, mentorship, and collaboration across global teams.

Purpose & Impact – Help define how our global patient support teams learn, operate, and improve — with real influence on how healthcare is delivered at scale.

At Eucalyptus, we value individuals from all backgrounds, perspectives, and experiences, and we embrace the unique qualities each person brings. If you need any accommodation during the hiring process, please let us know.

Location

Manila, Philippines (On-site 2-3 days per week)

Working Hours

Generally 11:00am – 9:00pm PHT to support AU & UK collaboration

JOB SUMMARY

The Afterhours Engineer - NOC\SOC\Support is important in the Service Delivery division at CTS. Operating as the primary guardian of our clients' infrastructure during off-peak hours, this role combines Network Operations (NOC), Security Operations (SOC), and high-level VIP support.

Responsible for delivering impeccable maintenance, security monitoring, and "white-glove" support, this engineer must exhibit a sense of ownership over various systems. You will be responsible for triaging security alerts, executing incident response playbooks, and ensuring VIP requests are resolved immediately, ensuring our clients’ environments are stable and secure before the morning shift arrives.

This is an individual contributor - technical position.

KEY RESPONSIBILITIES

• Service Delivery: Respond to and resolve service incidents following existing procedures and Service Level Agreements (SLAs). Track time, communications, and work output via ConnectWise Manage PSA.
• Network Operations (NOC) Monitoring & Remediation: Remediate alerts from monitoring tools generated from firewalls, switches, access points, physical and virtual workstations, servers, and storage devices. Configure monitoring of client infrastructure using PRTG, Kaseya VSA, and ConnectWise Manage.
• Security & Incident Response (SOC): Act as the first line of defense for security alerts. Triage potential threats (e.g., suspicious logins, EDR alerts, phishing reports) using established Incident Response playbooks. Isolate infected endpoints to prevent lateral movement and document forensic details.
• VIP & Helpdesk Support: Provide primary "white-glove" remote support for VIP clients (CEOs/Executives) experiencing after-hours technical issues. Address all phone calls and urgent tickets outside of regular business hours with a focus on rapid resolution.
• Cloud Administration: Administer and troubleshoot Microsoft 365 (Exchange, Teams, SharePoint) and Google Workspace environments to resolve urgent user access or configuration issues.
• Maintenance & Automation: Administer and perform the work for monthly, quarterly, bi-annual, and yearly maintenance plans. Assist higher-level Engineers to automate recurring requests using Ninja RMM, ConnectWise Manage, PRTG, and PowerShell.
• Backup Management: Monitor and remediate all CTS-provided client backup solutions: Acronis On-Prem, Acronis Cloud, and AFI.
• Documentation: Create and maintain information and documentation in ConnectWise Manage and ITGlue to ensure a smooth handoff to the daytime engineering team.

REQUIRED SKILLS AND QUALIFICATIONS

• 2+ years of experience in an MSP (Managed Service Provider) environment, specifically in a NOC or an L2/L3 escalation role.
• Cybersecurity Fundamentals: Strong understanding of cybersecurity principles, threat landscapes (ransomware, phishing), and experience executing Incident Response playbooks.
• Cloud Platforms: Advanced administration skills in Microsoft 365 (User management, Intune, MFA troubleshooting) and Google Workspace.
• Networking: Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS. Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
• OS Support: Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
• WLAN & Hardware: Experience in WLAN technologies (Meraki, UniFi, Cisco) and Network Attached Storage (NAS).
• VoIP: Experience with Grand Stream or other Asterisk-based PBX systems.
• Soft Skills: Exceptional written and oral communication skills with the ability to de-escalate stressful situations for VIP clients.
• Work Ethic: Self-motivated, with excellent time management skills and the ability to work independently without supervision during overnight hours.

PREFERRED SKILLS AND QUALIFICATIONS

• MSP experience.
• Knowledge of scripting/programming language, including, but not limited to, PowerShell, BASH, and/or VBScript
• Knowledge of network vendors: SonicWALL, Juniper MIST, Meraki, and Unifi
• Knowledge of security tools: EDR/XDR, Email Filtering, Security Awareness, and Cloud Backups
• Experience with MSP-related tools: ConnectWise Manage, Ninja RMM, PRTG, and ITGlue

WORK LOCATION & SCHEDULE

• This is a full-time remote position for candidates located in the Philippines
• The hours for this position are 6pm-6am EST, 4x/week including weekends (on a rotation basis)

COMPENSATION

The salary range for this role is $1600 - $2500/monthly

BENEFITS

• Paid Time Off
• Floating Holidays

This is an independent contractor role.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer:

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States. 

The role will report to the Manager of Customer Succcess.

Day in the Life

• Build strong relationships with key stakeholders at mid-market accounts
• Onboard new customers and ensure a smooth implementation of payroll and workforce tools
• Serve as a product expert—helping customers with best practices in hiring and payroll
• Renew books of business and in cases of expansion, partner with the Growth AE
• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
• Familiarity with US payroll processing, labor law compliance, or benefits administration 
• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
• A proactive mindset with strong project management and organizational skills
• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We’re looking for a proven people and operations leader to join Point as Senior Manager, Customer Experience, based in our Manila office. This role leads our ~50 person Customer Experience organization that is responsible for inbound homeowner communications across phone and email, as well as targeted outbound and administrative support that directly enables our sales motion.

Customer Experience at Point is a core part of how we convert interested homeowners into funded customers. As Senior Manager, you’ll be accountable for delivering fast, high-quality support at scale while ensuring the team consistently reinforces Point’s sales motions through disciplined follow-ups, document collection, and appointment coordination.

Your responsibilities

• Lead and scale Point’s Manila-based Customer Experience organization, managing managers and team leads and owning end-to-end performance across all inbound and outbound support channels (phone, text, chat, and email).
• Set and enforce high standards for service quality and execution, ensuring strict SLA adherence, high CSAT, and consistent homeowner experiences while actively supporting Point’s sales motions through follow-ups, document collection, and appointment coordination.
• Partner closely with Sales leadership to align on priorities, escalation paths, and shared homeowner outcomes, ensuring Customer Experience efforts directly contribute to funding conversion.
• Run the business using data and performance metrics to identify issues, improve efficiency and quality, and surface recurring homeowner friction and operational insights to Product and Operations.
• Act as a senior leader in the Manila office, setting high standards for execution, accountability, and cross-functional collaboration.
• Build and sustain a strong leadership bench by coaching managers, setting clear expectations, and supporting workforce planning and succession to ensure long-term scalability.

About you

• 8+ years of progressive leadership experience in customer support or contact center operations, with 2+ years managing managers or team leads.
• Proven leader of large, high-volume support teams in Manila, with a strong understanding of the local talent market and leadership expectations.
• Data-driven, execution-oriented operator who runs metric-based teams focused on SLA adherence, CSAT, and consistent quality at scale.
• Strong understanding of how Customer Experience supports sales motions and influences revenue outcomes.
• Confident, effective communicator who can partner with Sales leadership and manage senior peers.
• Comfortable in fast-growing, evolving environments; thrives when structure is still being built.
• Excellent written and verbal English communication skills.
• Experience supporting high-consideration or financially complex products, where customer interactions influence conversion or funding outcomes, is a plus.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

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