Anaplan is hiring an Enterprise Account Executive based in Manila, Philippines primarily covering Philippines market. This is a direct field sales role focusing on both hunting and farming across Enterprise Customers in Philippines.

In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their business up for the future. 

This role will be a catalyst to Anaplan’s continued growth while leading digital transformation reporting directly to the Regional Vice President (RVP), Philippines. You may have up to 15-20 accounts in a defined geographic territory, combination of greenfield accounts and existing Anaplan customers. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base. 

Your Impact 

• Engage with targeted customers to identify business processes in need of digital transformation and position Anaplan’s outstanding ability to solve critical business problems
• Build Anaplan’s business value throughout the selling engagement. Navigating sophisticated prospect environments to align the prospect around the Anaplan solution
• Conduct highly effective presentations from Director through SVP and key C-suite level decision makers including CFOs, CROs, and senior leaders in supply chain, workforce, and other business functions
• Develop customers and own opportunity management start-to-finish across multiple customer targets and functions
• Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business
• Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts
• Perform strategic sales planning, leading to accurate forecasting of the business
• Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams 

Your Qualifications 

• At least 8 years of consultative sales experience into Fortune 2000 companies or Local Enterprise companies in Philippines selling Software and SaaS solutions.
• Shown success selling into C-Suite Executives in various industries 
• Track record of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software)
• Demonstrated network in your industry territory, with a mix of some customers and implementation partners
• Demonstrated experience with sophisticated partner & internal team organizations
• Having domain understanding on cross functional areas such as Supply Chain, FP&A, Workforce Planning & Sales etc
• Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation and negotiation), and ability to balance multiple (3-5) opportunities at once 

Preferred Skills 

• Familiarity with MS Excel, SFDC, Altify, Marketo, and Engagio a plus 
• Account Planning experience Altify, MEDPICC, Miller Heiman 

Bonus Points

· Experience selling Supply Chain Planning Solutions, EPM ERP or BI software solutions is a "nice to have", but we will certainly consider enterprise software sales experience.

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

We are looking for Remote Guest Services Specialist for a Property management company Client of ours. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Your Main Responsibilities:

• Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
• Provide accurate information regarding bookings, services, policies, and other inquiries.
• Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
• Assist with booking and confirming reservations. Assisting with reservations sales
• Guest review management: Review guest feedback and answer reviews on OTAs
• Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
• Create, update, and maintain guest communication templates and FAQs.
• Ensure all communications reflect the partner's voice and guidelines.
• Attend occasional virtual meetings and training sessions.
• Provide constant feedback to the team regarding partner issues / suggestions to improve processes. 
• Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.
• Data entry such as onboarding of properties into your PMS, AirBnB or VRBO listings
• Work on off season duties such as deep clean scheduling, lock battery replacements, smoke detector battery replacements, kitchen inventory, documentation of processes and procedures
• Handle permitting, Insurance requirements / documentation from property owners
• Manage calendar and inbox

• Excellent written and verbal English skills for phone, text, and email communication. 
• Previous experience in guest services, reservations, or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Ability to show empathy, exhibit patience, and have a customer-centric mindset
• Possess critical thinking and problem-solving skills. 
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process.

Nice to Haves:

• Vacation rental industry experience, working with VRBO, AirBnB, etc.
• PMS experience in the rental and hotel industry

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

About Us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.

Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 

Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 

Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 

Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 

Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

The Property Utility Specialist is responsible for the end-to-end management of utility billing, onboarding, and invoice processing for one of our clients. This role ensures utilities are properly onboarded, bills are processed accurately, autopay/e-billing is implemented, and all related systems and controls are maintained with integrity. The ideal candidate is highly detailed, process-oriented, comfortable with multiple stakeholders and systems, and thrives in a fast-paced asset management environment.

Your Main Responsibilities:

1. Utility Invoice Processing

• Receive utility invoices and ensure the utility folder is resolved to zero open items by end of day.
• Enter utility invoices per property under the correct name.
• Input utilities into the property management software (e.g., AppFolio) using proper GL accounts and property codes.
• Maintain passwords/logins for utility accounts
• Immediately notify Accounting Supervisor & Treasury Supervisor of any invoice or billing errors.
• Provide a daily End-of-Day report to Accounting Supervisor & Treasury Supervisor documenting utility bills entered.
• Communicate with the Accounting & Treasury Supervisors when a new utility vendor must be created to process invoices.
• Collaborate with Accounting & Treasury Supervisors to resolve any utility invoice anomalies (e.g., unusual charges, late fees).
• Update the “BPO Utilities” channel each day with current status and any late fees observed during bill entry.
• Assist in setting up utility accounts on autopay linked to the property’s bank account.
• Assist in enrolling utility accounts to e-billing
• Assist in compiling utility data (usage, invoices, etc.) upon request.
• Participate in daily bank proofing, ensuring utility items are correctly reported

2. Utility Onboarding for New/Transitioning Properties

• Support the onboarding of utilities for properties ensuring 100% completion prior to the transition date.
• Obtain from outgoing management/ownership the list of utilities requiring transition (electric, water/sewer, gas, trash, phone/internet).
• Ensure all new utility accounts are set up under the correct property name
• Ensure utility account logins are created and stored in the Utility/Vendor Account Workbook folder.
• Document each onboarding step on the Onboarding Checklist with supporting documentation (email confirmation, phone confirmation, contract copies).
• Store utility transition confirmations for the property being onboarded.
• Escalate any onboarding barriers (missing information, deposits required, ownership paperwork missing) to the Accounting & Treasury Supervisor immediately.

3. Flexible and Adaptable Work

• As jurisdictions, utility provider practices, lease terms, and internal processes evolve, adapt to changing workflows and procedures.
• Remain responsive to new property acquisitions, portfolio growth or other changes.

What We’re Looking For:

• At least 2 years of experience in utility billing, invoice processing, or property-management accounting highly desirable.
• Strong sense of ownership and proactive communication — someone who will immediately report any problem or barrier (e.g., utility account issues, vendor set-up delays, login access problems) to the appropriate supervisor.
• Prior experience using AppFolio or similar property management accounting software is advantageous.
• Technical Skills:
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly.
  • Experience managing passwords/logins securely using tools like Keeper Security or similar.
  • Familiarity with electronic billing and autopay setup processes.
• Attention to Detail & Process-Oriented: Proven track record of accurate data entry, following checklists, meeting deadlines (e.g., zero open items by EOD).
• Communication & Collaboration: Strong written and verbal communication skills; ability to coordinate with internal teams and external utility providers.
• Problem Solving: Ability to identify anomalies, escalate appropriately and follow through to resolution.
• Organizational Skills: Ability to manage multiple properties/portfolios, daily tasks, reporting requirements and onboarding workflows concurrently.
• Adaptability: Comfortable working in a dynamic environment where policies and programs may change.
• Confidentiality & Integrity: Handle login credentials, financial information and vendor accounts securely and responsibly.

Nice to Haves:

• Prior experience in a real-estate asset management company or multifamily/residential portfolio.
• Experience in handling tenant billing and administrative fee processes.
• Comfortable working under minimal supervision with defined workflows and checklists.
• Initiative to improve processes, suggest efficiencies and maintain a clean inbox/folder system.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

As a Timeshare Owner Services Agent, you will serve as the primary point of contact for timeshare owners, ensuring a high level of satisfaction through timely phone, email, and text communication, reservation support, and financial clarity. This role is centered around managing owner relationships, supporting timeshare booking activity, inventory support, maintaining accurate records, and coordinating with internal and resort teams to deliver a seamless owner and guest experience.

In addition, this role provides cross-department support to Guest Services, Vacation Rental Operations, Systems, and OTA/listing management functions as needed.

Your Main Responsibilities:

• Serve as primary liaison for timeshare owners, delivering responsive and professional communication.
• Manage and monitor the shared inbox, ensuring timely responses and proper routing.
• Assist owners with reservation inquiries, booking support, and usage guidance.
• Provide clarity on owner statements, payouts, and general account questions in coordination with accounting.
• Support monthly owner statement distribution and respond to follow-up questions.
• Maintain accurate and detailed owner records, notes, and communication logs within systems.
• Collaborate with Inventory and Revenue teams to understand availability, performance trends, and booking activity.
• Assist with new owner onboarding, including system setup, expectations, and program education.
• Track and follow through on owner requests, issues, and resolutions to completion.
• Communication with home resorts through usage verifications, cancellations, etc.
• Weekly reporting.
• Annual tax reporting preparations.

Guest Services & Cross-Functional Support:

• Assist Guest Services with guest damage claims, including documentation, communication, and resolution tracking.
• Provide after-hours on-call support on a rotating basis, assisting with urgent guest or owner’s needs.
• Support system-related tasks, troubleshooting, and internal platform coordination as needed.
• Assist with OTA listings and updates, ensuring accuracy and alignment across distribution channels.
• Assist with internal reporting related to owner performance and inventory utilization.
• Provide general operational support across departments as needed to support owner and guest experience.

What We’re Looking For:

Skills

• Strong customer service and relationship management skills
• Excellent written and verbal communication with a professional tone
• Highly organized with strong attention to detail
• Ability to multitask and manage a high-volume inbox environment
• Strong problem-solving and follow-through skills
• Ability to explain financial and reservation details clearly and confidently
• Effective time management and prioritization skills
• Proficient computer skills with ability to learn new systems quickly
• Strong internal communication and collaboration skills
• Proficient in Microsoft Office Suite

Essential Physical Abilities

• Remain in a stationary position for extended periods (up to 8 hours, excluding breaks)
• Frequent use of phone and computer systems for communication
• Visual focus required for reviewing detailed reports and correspondence

Qualifications

• High school diploma or GED required
• Experience in hospitality, customer service, timeshare, or property management preferred
• Experience with timeshare systems, PMS platforms, or reservation tools is a plus
• Familiarity with vacation rental or resort operations preferred
• Experience with OTA platforms (Airbnb, Vrbo, etc.) is a plus
• Strong understanding of customer service best practices
• Proficiency in English (spoken and written); additional languages are a plus
• Professional demeanor with strong sense of ownership and accountability

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Role: Senior Designer  

Location:  Manila, Philippines

About the role: 

The GenAI Content Studio (Generative AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in direct contact with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and challenge the status quo in advertising and marketing. 

This role focuses on designing and delivering purposeful, user‑ready creative templates and marketing communications for global brand toolkits and multi‑regional adaptation. The ideal candidate has a strong understanding of digital and graphic design principles and experience designing adaptable templates that support consistent brand execution across markets. 

What you will be doing: 

• Design and produce a wide range of HCP-facing materials: detail aids, leave pieces, slide kits, patient brochures, banners, e-learning interfaces, and email templates and produce the templates in Canva for re-use. 
• Create modular template architectures in Canva that allow non-designers (Medical Managers, field force) to populate content without breaking the layout. 
• Build robust, well-structured files with clearly labeled layers, styles, and grids to ensure ease of use by other team members or clients. 
• Translate complex scientific and clinical content into clear, visually compelling layouts that support comprehension and message hierarchy. 
• Simplify complex medical information into clear visual hierarchies suitable for fast consumption by HCPs. 
• Work closely with medical writers to ensure data visualizations (charts, graphs, MOA illustrations, infographicas) accurately and faithfully represent the underlying science. 
• Ensure consistency of visual identity and tone across all touchpoints and content formats. 
• Apply brand guidelines rigorously while adapting designs for different formats, channels, and market needs. 
• Work in close coordination with Project Managers to respect timelines, prioritize tasks, and manage concurrent projects efficiently. 
• Ensure all creative work complies with regulatory, ethical, and brand standards. 
• Ensure visual outputs accurately reflect approved claims and do not introduce misleading or non-compliant interpretations of medical data. 

What you need to be great in this role: 

• 7+ years of experience in visual design within creative agencies or healthcare environments.
• English proficiency is mandatory – all work happens in English. 
• Remote‑based opportunity. 
• Previous experience creating doctor‑ or pharmacist‑facing content is preferred, even as part of broader design experience. 
• Exceptional visual storytelling, composition, and conceptualization skills proven by a strong creative book with experience in healthcare. 
• Strong understanding of Generative AI tools and creative automation workflows (e.g., Canva, Leonardo. Ai, Kling, LLMs). 
• Use Gen AI tools to create high-quality visual assets (including talent imagery, product visuals, and backgrounds), ensuring outputs are realistic, brand-aligned, and production-ready. 
• Excellent collaboration and communication skills, able to bridge strategy, marketing, and production. 
• Strong organizational skills and attention to detail. 
• Entrepreneurial mindset with a passion for innovation and experimentation. 
• Experience working in regulated industries or healthcare. 

Req ID: 17426

#LI-RO1 #LI-Remote

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

Join our dynamic Commercial team responsible for driving end-to-end business development initiatives, from prospecting new clients to negotiating and structuring commercial deals. Collaborate with passionate cross-functional teams in a diverse, dynamic, and international environment, where you'll play a key role in shaping our organization's growth and client relationships while enjoying continuous career development and problem-solving opportunities.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Associate, Commercial Operations will play a pivotal role in the company’s continuous development, working closely with the Business Development team in the Philippines. This position will focus on building and managing key relationships with the Philippines’ largest financial institutions, ensuring seamless campaign execution and operational excellence.

The Associate, Commercial Operations will be responsible for:

• Manage day-to-day relationships with the Philippines’ largest and leading financial institutions, acting as the primary point of contact for client queries, escalations, and ongoing engagement.
• Coordinate with internal teams including marketing, Creatory, telesales, customer service, legal, finance, fulfillment, and product team for successful campaign execution.
• Oversee and execute day-to-day business operations tasks with a high level of accuracy.
• Liaise with back-office teams on ad-hoc operational tasks and ensure smooth collaboration.
• Work closely with both internal and external stakeholders to ensure financial product information is up-to-date.
• Prepare, review, and verify critical documentation, including agreements and contracts.
• Develop and implement Standard Operating Procedures (SOPs) for the Business Operations team.
• Collaborate with the wider Commercial and Analytics team in interpreting performance data and campaign metrics to surface actionable insights, Identify process improvement opportunities and recommend solutions for efficiency gains.

In this role, we are looking for someone with:

• Preferably 2 to 3 years of experience in Business and Commercial Operations role
• High attention to detail, critical thinking, and focus.
• Structured approach to cross-functional collaboration, with the ability to prioritize, execute tasks, and streamline processes across teams operating with different objectives.
• Proactive and client-focused personality, with experience in a marketing agency or digital business sector; comfortable managing both external stakeholder expectations and internal execution simultaneously.
• Financial industry knowledge or exposure in the Philippines preferred.
• Comfortable with dynamic environments and driving change through clear communication and structured problem-solving.
• Interpersonal, social, problem-solving, and analytical skills — including the ability to interpret data and translate insights across Business Analytics, Marketing, and Affiliate contexts — with excellent execution capabilities.

#MoneyMax #LI-RR1 #LI-Hybrid

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week. Our working arrangement requires employees to work in the office from Monday to Thursday. Friday will be work from home (WFH).
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As the Senior Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.

This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.

The Senior Associate, Marketing will be responsible for:

• Campaign Planning
• Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
• Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
• End-to-End Execution
• Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
• Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
• AI & Data-Driven Optimization
• Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
• Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
• Cross-Functional Collaboration
• Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
• Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
• Performance Management
• Track campaign metrics and contribution.
• Produce post-campaign analysis with insights and recommendations for continuous improvement.

In this role, we are looking for someone with:

• 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
• Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
• Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
• Strong cross-functional project management skills and proven ability to deliver on time and on budget
• Analytical mindset; able to link campaign metrics to P&L impact.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Success Metrics:

• Vertical campaign metrics and contribution to revenue/GP.
• CAC/LTV improvement and issued conversion rates.
• Partner satisfaction with campaign execution.
• Speed and efficiency of campaign delivery.

#MoneyHeroGroup ##LI-AK1 #LI-Hybrid

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

The Marketing team is a vibrant and creative group dedicated to amplifying our brand and driving the company’s growth. Our team members are innovative thinkers who excel in crafting compelling narratives and engaging campaigns. We thrive in a dynamic, collaborative, and international environment that fosters both personal and professional growth. By joining us, you'll have the opportunity to shape the company’s voice, influence market strategies, and tackle exciting challenges daily. Embark on a rewarding journey with us and make a significant impact in the world of marketing.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, remote work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As the (Senior) Associate, Marketing for SingSaver, you will be responsible for end-to-end execution, and optimization of marketing campaigns within your assigned product vertical(s). You will work closely with the Marketing and Commercial teams to bring campaigns to life across multiple channels and markets.

This role is highly execution-driven and requires strong project management, data-led decision-making, and AI-tool familiarity to ensure campaigns deliver profitable customer acquisition and engagement.

The (Senior) Associate, Marketing will be responsible for:

• Campaign Planning
• Review and interpret campaign briefs to ensure deliverables are clearly defined and aligned with objectives.
• Assist in creative direction and copywriting, including copies for website banners, social posts, emails, and paid ads, including creative documentation and campaign materials.
• End-to-End Execution
• Manage end-to-end campaign timelines and execution, creative workflows, and approval processes with internal and external stakeholders, including set up of email campaigns and creative roll-out on internal channels
• Coordinate with Vertical Marketing Manager to ensure local market execution and adaptation and ensure all creatives meet SingSaver’s brand and design guidelines, with keeping track of statuses on internal dashboards and trackers.
• AI & Data-Driven Optimization
• Use AI-powered tools to automate campaign brief and targeting, creative messaging testing allocation.
• Monitor funnel metrics (applications, approvals, VTAs and conversions) and optimize for issued targets.
• Cross-Functional Collaboration
• Coordinate across teams, including Growth Marketing, Commercial, Paid Ads, and Content, to ensure alignment and timely campaign delivery.
• Ensure all campaign assets and offer details are accurate, compliant, and up to date before launch and monitoring of live campaigns to ensure accurate representation of offers and creatives across SingSaver’s marketing touchpoints.
• Performance Management
• Track campaign metrics and contribution.
• Produce post-campaign analysis with insights and recommendations for continuous improvement.

In this role, we are looking for someone with:

• 2+ years of marketing and campaign experience, including campaign management and digital media planning experience
• Familiarity with AI marketing tools (e.g., predictive targeting, automated bidding, content generation, attribution).
• Strong analytic skills and understanding of digital ecosystems such as web analytics tools (Google Analytics), social media marketing applications (Facebook) and digital display marketing platforms (Google Ads)
• Strong cross-functional project management skills and proven ability to deliver on time and on budget
• Analytical mindset; able to link campaign metrics to P&L impact.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Success Metrics:

• Vertical campaign metrics and contribution to revenue/GP.
• CAC/LTV improvement and issued conversion rates.
• Partner satisfaction with campaign execution.
• Speed and efficiency of campaign delivery.

#MoneyHeroGroup #LI-BP1 #LI-Remote

Role: Senior Account Director 

Location:  Manila, Philippines

About the role: 

This role requires 10-12 years of experience in leading retail, digital content and social campaigns within a creative agency & a proven track record of driving multiple complex projects forward will have an advantage. This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage.  

You should: Have meticulous attention to detail, understand the importance of the profitability of your projects for the agency & have proven yourself with successful track record of day-to-day management of an account.  

We are looking for a level headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want you to have fun doing it.    

Client services: 

• Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.  
• Where clients experience a negative service or we does not come across in the best light, escalate this to the Account Director to ensure that it does not happen again.  
• Responsible for Brand guardianship on their projects within the team.  
• Looks to constructively challenge the client, and will proactively work with project teams to present any added-value solutions.  
• Negotiate to create win-win compromises with your client on behalf of your team members, where needed.  
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.  

 Processes:  

• Ensures that internal processes are followed.  
• Accountable for training team members on internal processes  
• Escalation point if client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.   
• Cascades any changes in process and company or studio updates to the team and ensures that they are followed.  
• Work with the key stakeholders to educate clients on new ways of working.  
• Triages projects using the tier system with the CSM, and Lead Creator/Creative Director.  
• Allocates Account Management resource.  
• Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case.   
• Identifying significant upcoming workloads that may impact the entire agency or drastically change team requirements. Escalating these concerns to the Client Services Director and/or Head of Operations to facilitate appropriate preparation.  

Project delivery:  

• Will lead on projects that are tier 2 & 3, new business opportunities or new types of work.   
• Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP.   
• Escalates any projects that are at risk of an unsuccessful delivery to the Business Director.  
• Works with job owners, when required, to ensure that projects are running smoothly, ensuring that we understand the client's ambitions and that the client understands the requirements of the agency to meet them.  

New business development and pipeline activity:  

• Identifies new business opportunities through relationships, always looking to up-sell our capabilities, and works with the Creative Services Director to establish a plan to pursue the business.  

Team development and inspiration: 

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.  
• Monitor teams performance against their KPI's and support their development to hit their KPI's.  
• Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.  
• Knowledge of account management and invoicing.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Proficient in Microsoft Office and other related software.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17404

#LI-DB1 #LI-Onsite

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

The Paid Media Senior Strategist is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts, and are highly regarded for their mastery over Paid Media advertising. The Senior Strategist is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. On top of their Paid Media knowledge, the Senior Strategist has an understanding of cross channel strategy and how their service impacts the broader media mix. They are oriented towards the clients’ business success, tying their efforts to the greater business goals, and are able to communicate effectively with Executives. They are responsible for owning reporting, optimizations, client communication, and execution of  all aspects of campaign creation and management, sometimes with the support of a Specialist. The Senior Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance.

Responsibilities:

• Enterprise-level account campaign management, including daily optimizations, campaign creation, and high-level strategy ownership
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 4-5 years of digital marketing experience. 3+ years in agency setting
• Minimum 4 years of hands-on experience with Search Engine Marketing
  
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development on large, enterprise-level accounts
  • Significant campaign management experience in 3 or more of the following additional campaign types:
    
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid media’s place in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stat and telling the story
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $13.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 4-6 Accounts (complex/large accounts in the top 100 of the agency)

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction.

Your Main Responsibilities:

Guest Experience & Customer Service

• Oversee the sorting and prioritization of guest and owner communications, ensuring prompt escalation of emergency issues and efficient resolution of routine matters.
• Collaborate with the team to maintain and respond to inquiries from all Online Travel Agencies (OTAs) such as Airbnb, Vrbo, Booking.com, and others.
• Provide expert assistance across multiple channels (phone, email, chat), ensuring guests’ needs are met.
• Ensure accurate, timely information is provided to guests before, during, and after their stay.

Team Support & Leadership

• Supervise, train, and mentor guest services team members, setting clear expectations and holding them accountable for performance and responsiveness.
• Assist managers in analyzing and tracking operational data to identify trends, gaps, and opportunities. Ensuring the team meets KPIs
• Assist managers in providing the guest services team with performance reviews.
• Document processes, timelines, and requirements to ensure smooth implementation.

Cross‑Department Collaboration

• Communicate with housekeeping, maintenance, and other teams to ensure seamless handoffs.
• Coordinate with leadership on process improvements and operational priorities.

Required Qualification

• 1-2 years of experience leading remote Guest Service teams.  
• Ability to work in a fast‑paced environment
• Experience working with OTAs (Airbnb, Vrbo, Booking.com, etc.)
• Ability to work independently and collaboratively with cross‑functional teams
• Flexibility to work weekends, holidays, or extended hours as needed
• Comfortable analyzing operational data and identifying trends
• Strong problem‑solving and conflict‑resolution skill
• High attention to detail and accuracy
• Strong Communication Skills

Work Schedule

• This role is expected to follow a Monday–Friday schedule, typically from 7:00 AM to 3:00 PM. PST. While this is the standard schedule, business needs may occasionally require flexibility, including adjusted hours or additional coverage.
• You may be required to work holidays as needed to support operations.

So, what’s the role all about?
Senior Salesforce Administrator will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third-party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?  

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 10728
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction. 

Duties & Responsibilities

Key responsibilities include:

● Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
● Maintain an excellent knowledge of our portfolio of products and services.
● Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
● To consistently achieve and exceed sales and retentions targets.
● Direct customers to our online knowledge base to improve their future self service capability.
● Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
● Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required:

Essential:

● Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
● Self-motivated.
● Sales and/or Customer Service experience in a similar role.
● Excellent verbal and written communication skills.
● Excellent telephone manner.

Desirable:

● Technically minded with strong problem solving & analytical skills
● A good knowledge of the Internet, email, FTP and the world wide web
● An understanding of Hosting & DNS would be an advantage

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

BRAND MANAGER

Fresh Prints is the largest and fastest growing collegiate custom apparel company in the US. Our Brand team is tasked with reaching hundreds of thousands of students at 250+ universities.

As our Brand Manager, you’re the backbone of that Brand team. You'll own end-to-end execution for most of our major campaigns, including our on campus activations, branded events, brand awareness emails & SMSs, trunk shows, and recruitment pushes. 

You work cross functionally, with our Creative, Performance, and Operations teams to make sure everything gets built, printed, scheduled, and deployed without falling through the cracks.

If you're someone who gets genuine satisfaction from a well run project — every stakeholder looped in at the right time, every asset in the right place, every send going out error-free — this role is for you.

What You'll Own

Campaign Execution

• Lead end-to-end execution of major brand campaigns
• Build and own the project plan for each campaign: sequenced timeline, task owners, budget tracker, and more
• Coordinate across Creative, Performance, Operations, campus managers, and external vendors to make sure every campaign element lands on time
• Maintain up-to-date campaign documentation from kickoff through post-mortem - including consolidated learnings and KPI tracking
• Proactively flag risks and blockers, propose solutions, and drive resolution

Email & SMS Execution

• Manage production and deployment of Brand team’s email and SMS campaigns
• Coordinate with Creative to get strong assets and copy 
• Maintain the email and SMS content calendar in collaboration with the Associate Director of Brand
• Setup emails in Iterable using template and assets supplied by Creative
• Coordinate with Email & SMS team on Performance to make sure they’re sent out

Process & Team Operations

• Keep the brand team's project infrastructure running, owning our Asana boards, campaign documentation, and shared filing systems
• Write bi-weekly marketing strategy status notes covering OKR progress and upcoming campaign priorities

Who You Are

• You love to organize - your projects have documented plans, clean Asana boards, and no one has to chase you for a status update
• You close loops. If you said you'd do it, it's done. If something changes, you've already told the right people.
• You identify what's likely to go wrong before it does, and you do something about it without being asked
• You're a skilled coordinator of people who don't report to you - you know how to get things out of busy teammates through clear communication, early deadlines, and the right amount of persistence
• You thrive in complexity. Managing ten parallel workstreams without anything slipping is your version of a good week
• You care about the quality of what goes out, not just whether it went out

Qualifications

• 2 to 4 years of experience in marketing operations, campaign management, project management, or a related field
• Strong experience with project management tools - Asana, Monday.com, or similar
• Familiarity with email marketing platforms (Iterable, Klaviyo, or similar)
• Comfort working with marketing analytics and performance data
• Experience coordinating cross-functional projects with multiple stakeholders and competing deadlines

Location: Work from Home/Remote

Working Hours:  To make sure we can coordinate across time zones, we ask that everyone in this role be available for meetings/emails/g-chats, etc at least from approximately 5 PM to 1 AM PHT, Monday to Friday

Monthly Salary: $1,200, with a night allowance of $40

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.

 The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency.

 If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you!

Responsibilities

• 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
• Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
• English Level: Advanced
• Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels.
• Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs).
• Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions.
• Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership.
• Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
• Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy.
• Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem.

Competencies

• Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments.
• Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time.
• Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution.
• Technical Proficiency – Experience with WFM tools and contact center platforms.
• Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience.
• Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking.

Join a high-performing team for an NYC-based custom apparel company

This is Crishel, the Creative Director at Fresh Prints.

I joined Fresh Prints right after college as an Artist. The job was intense. I was creating 16 designs from prompts… Every. Single. Day.

I could do it if you asked me to. But more than that, I wanted to understand how creativity could drive impact. I wanted to see how ideas moved beyond a design file and shaped how people experience a brand.

When I moved to the Growth Team, everything changed. It wasn’t just about making things look good anymore. It was about thinking like a marketer, contributing to strategy, and understanding how creative work connects to the business.

The turning point came when my manager, Jolijt, said: “Okay Crishel, you’re in charge.” After multiple attempts to find the right Creative Director, she decided to take a chance on me. That shift forced me to rethink everything. I had to unlearn habits as a graphic designer and start thinking about vision, systems, and people.

Today, creative work means more than aesthetics to me. It’s about how design serves the brand, how it makes people feel, and how it creates real value.

Now, we’re looking for creatives who want to do more than execute designs. People who want to think bigger, collaborate deeply, and help build how creative work scales at Fresh Prints.

If this sounds exciting, we’d love to hear from you!

Graphic Designer

A lot of companies treat design like a service desk. Someone on the marketing team has a need, the designer executes it, and the output is fine — functional, forgettable, and utterly unremarkable. That's not us.

At Fresh Prints, the Creative team sets the standard for everything our brand touches. We're looking for a Graphic Designer who takes genuine pride in the craft, sweats the details nobody else notices, and cares deeply about what the work actually looks like in the world.

This isn't a role where you'll be handed fully-formed briefs and asked to color inside the lines. You'll work directly with our Creative Director and Art Director in a small, fast team where your taste and your output both matter.

This role is about:

• Executing design work across digital and print at a high standard, consistently
• Working within our brand system and knowing when to push its edges
• Turning briefs - sometimes clear, sometimes messy - into assets that look exceptional
• Moving quickly without letting quality slip
• Building your craft as part of a team that will push you

What You'll Own

Design Execution

• Design and produce assets across formats: social graphics, paid ads, email headers, web banners, print collateral, sales decks, and one-pagers
• Deliver production-ready files consistently on brief and on time
• Maintain and update brand asset libraries and templates

Brand Consistency

• Apply the Fresh Prints brand system with precision 
• Flag when a brief would result in off-brand work and propose alternatives
• Help build and refine brand templates that make quality faster and easier for the whole team

Collaboration & Candor

• Work closely with the Creative Director and Art Director on campaigns and launches
• Understand the purpose and audience of each asset
• Receive and respond to creative feedback constructively and quickly
• Communicate clearly about timelines, constraints, and tradeoffs
• Use your brain and your voice — we expect everyone to think critically about every piece of every campaign and to speak up with passion and vision whenever they believe the work could be better

Who You Are

• You have strong design fundamentals. You understand type, hierarchy, color, and layout at a level beyond personal taste
• You understand, respect, and love the customers — you know that your job is to design for them, not design in general
• You're fast and you're consistent. Quality doesn't drop on your tenth asset of the week.
• You know the difference between "close enough" and "actually good" and you're not okay with close enough
• You have strong, informed opinions and you're not afraid to share them.
• You take feedback well. You don't confuse feedback on your work with feedback on you.
• You ask good questions before you start, not after you've built the wrong thing
• You’re ambitious and want to earn a spot as an AD or CD one day

Requirements

• At least 1 to 3 years of professional graphic design experience
• Strong Adobe Creative Suite skills — Illustrator, Photoshop, and InDesign at minimum
• Figma proficiency for collaborative design and file sharing
• A portfolio that shows range across formats (digital and print) and demonstrates an eye for craft

IMPORTANT NOTE: This is a talent pool. We will reach out to you if we find a suitable match to move forward in the recruitment process.

Job Location: Work From Home / Remote

Working Hours: 4:00 AM - 12:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Interior Design Specifier (FF&E)

Role Summary: We’re seeking a design-driven CET expert to join our network as an Independent Contractor supporting a top-tier U.S. commercial furniture dealer representing brands like Teknion, Haworth, Steelcase, and Kimball. In this freelance capacity, you’ll support multinational clients, delivering sophisticated, high-performance workplace environments globally, translating complex requirements into compelling, buildable commercial interiors. You’ll lead the technical execution of office spaces while contributing to space planning and visual storytelling. Partnering with sales teams and designers, you’ll produce innovative workspace solutions and polished visual

What You Will Do:

• Design & Specialize: Design and present dynamic, visually compelling workplace solutions using CET Designer (or similar) and AutoCAD, translating client goals into high-performance commercial environments with a heavy focus on Teknion systems.
• Technical Documentation: Produce precise drawings, renderings, specifications, finish palettes, and presentation materials that directly support sales strategy and drive project wins.
• Expert Sourcing: Masterfully manage Humanscale ergonomic integrations and Open Line sourcing to provide comprehensive, curated FF&E packages.
• Space Planning: Lead detailed space planning efforts—integrating wall and panel systems, architectural plans, code requirements (ADA, LEED, WELL), and site conditions into accurate, buildable designs.
• Validation: Conduct virtual field verifications, inventories, and measurements to ensure technical accuracy from concept through installation.
• Cross-Functional Collaboration: Collaborate 100% remotely with US-based sales, marketing, A&D firms, and technical partners (IT, electrical, etc.), delivering coordinated documentation.
• Quality Control: Own quality control by thoroughly reviewing all deliverables prior to release and preparing final documentation for order entry, installation, and as-builts.
• Industry Leadership: Stay ahead of industry trends, product knowledge (specifically Teknion updates), ergonomic standards, and technology integration.

Qualifications:

• Software Mastery: Advanced CET (Configura) or pCON expertise required, with strong working knowledge of AutoCAD, ProjectSpec, and Microsoft Office.
• Experience: 2-3+ years of experience in commercial furniture or workplace design, with a Bachelor’s degree in Interior Design or a related field.
• Product Knowledge: Deep understanding of Teknion product applications, Humanscale ergonomics, and Open Line technical specifications.
• Standards & Codes: Solid grasp of commercial standards including ADA, LEED, WELL, and technology integration within furniture systems.
• Communication: Strong English communication skills with the confidence to operate in a U.S.-based, client-facing environment.
• Remote Proficiency: Highly detail-oriented and proactive—able to manage multiple fast-paced projects independently in a remote setting.
• Technical Requirements: Reliable home office setup and flexibility to align with U.S. business hours if required.

Why Join Bold Business

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

• As a Retail Marketing Strategist, you will be responsible for owning the execution, performance, and growth of Amazon & retail PPC advertising campaigns within their book of business. You are oriented towards the client’s business success, tying your efforts to the greater business goals. You are a self-starter and autonomously own your responsibilities. The Strategist works hand-in-hand with account leadership to ideate and evolve the strategy of their service within the broader media mix. You are responsible for owning reporting, optimizations, client communication, and execution of keyword research, ad copy development, bid optimizations, and routine campaign management, sometimes with the support of a Specialist. The Strategist is excellent at providing insights and forward-thinking strategy to clients on an ongoing basis and has a strong understanding of their service’s strategy and the levers to pull to drive performance.

Responsibilities:

• Manage Amazon & retail search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data from Amazon Ad Console & other retail media platforms, tying into overall retail business performance
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance & business impact against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Participate in the development process for new department training materials
• Seek to utilize available AI and delegation resources to assist in their workflow wherever possible
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-3 years of digital marketing experience. 1-2 years in agency setting preferred
• Minimum 2 years of hands-on experience with Amazon / Retail search advertising, Google paid search advertising, or similar
• Significant campaign management experience in one or more of the following additional campaign types:
  
  • Amazon Ad Console
  • Walmart Connect
  • Instacart Ads
  • Criteo Retail
  • CitrusAd
• Proficiency in Google/Microsoft Office Suite(s)
• Other skills required: 
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Hit revenue per team member success metric: $25k+
• Hit EBITDA per team member success metric: $5k+
• Below 10% Client Churn Rate

Most Important Things (MITs)

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal & client-facing communication

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• As the Paid Advertising Strategist, you are responsible for owning the execution, performance, and growth of campaigns within your book of business. You are oriented towards the clients’ business success, tying your efforts to the greater business goals. You are self-started and autonomously own your responsibilities. You work hand-in-hand with account leadership to ideate and evolve the strategy of your service within the broader media mix. You are responsible for owning reporting, optimizations, client communication, and execution of keyword research, ad copy development, bid optimizations, and routine campaign management, sometimes with the support of a Specialist. As the Strategist, you are excellent at providing insights and forward-thinking strategy to clients on an ongoing basis, and have a strong understanding of your service’s strategy and the levers to pull to drive performance

Responsibilities:

• Full ownership and execution of performance marketing via paid social & paid media native platforms
• Meta Ads, LinkedIn Ads, Google Ads, Youtube Ads, Bing Ads
• Effectively executing builds and production A-Z with redundancy across channels; facilitating production with Specialists on teams where applicable
• Lead execution of optimizations with regards to performance improvements relative to goals
• Manage all client budgets and/or advise on budget changes based on your expertise
• Effectively own strategic communication internally for client teams
• Proactive internal communication with team on performance, strategy, recommendations, deliverables, and action items; facilitating tactical needs with Specialist where applicable
• Weekly client progress recaps, outlining performance insights and future recommendations
• Excellent marketing and business strategy acumen
• Complete understanding of the marketing funnel and how to execute via paid social and paid media
• Full understanding of the eCommerce model and lead gen strategies
• Ability to navigate roadblocks and adapt strategy to changes in landscape to achieve desired results
• Ownership of performance reporting and strategy communication
• Execute performance reporting A-Z with excellent presentation creation capabilities
• Ability to leverage data to tell a story and articulate results to clients and key stakeholders with clear next steps
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-3 years of digital marketing experience. 1-2 years in agency setting
• Minimum 2 years of experience with Direct Response marketing; specifically in E-Commerce, Lead Gen or B2B
• Minimum 2 years of experience with Meta Ads for direct response campaigns
• Minimum 2 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development
• Significant campaign management experience in one or more of the following additional campaign types: Performance Max, Standard Shopping, YouTube Ads, Display Advertising, Local campaigns & Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Strong understanding of full-funnel marketing and paid media’s place in the funnel

Other skills required:

• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $9.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 5-7 Accounts

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

Responsibilities:

• Manage paid search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in their workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 2-3 years of digital marketing experience. 1+ years in an agency setting
• Minimum 2 years of hands-on experience with Search Engine Marketing
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development
  • Significant campaign management experience in one or more of the following additional campaign types:
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Strong understanding of full-funnel marketing and paid media’s place in the funnel
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $9.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 5-6 Accounts

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

Summary:

The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned.    

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error.  

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build. 

Requirements: 

• Ability to grasp moderate technical concepts and systems 
• Previous experience in a data entry role
• Professional manner and responsiveness to clients
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to take initiative, and work independently toward deadlines
• Strong written communication skills
• Positive demeanor, trustworthy character
• Adaptability and willingness to learn new software and tools

Responsibilities:

• The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding
• Verify and correct any discrepancies via email with customers and new information as it becomes available
• Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks
• Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms
• Ensure data integrity and security by following company protocols and procedures
• Organize and sort information according to specified guidelines
• Consistently meet the required KPIs and number of forms to process daily 
• Perform other administrative tasks and duties as assigned

System Requirements:

• Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
• Ram should be at least 16 gig with 100 gb Free disk space
• USB headset with noise canceling feature
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (strictly no USB Sticks allowed)

Shift Schedule: 8AM - 5PM Pacific Standard

Rate: starts at PHP 30,000

MAGIC WORD: YLOPER

https://www.ylopo.com/about-us

https://www.ylopo.com/ph-culture-page

About the Opportunity:

Northspyre is looking for a Marketing Coordinator to join our fast-growing, venture-backed start-up team. This is an opportunity to make a meaningful impact at a company transforming the $10.5 trillion real estate industry. We are a lean, high-performing team that values ownership, speed, and transparency, with minimal red tape and a strong focus on outcomes.

At Northspyre, we believe in working collaboratively while giving our team members a high level of autonomy and ownership. We trust our employees to take initiative, make decisions, and drive their work forward. We move quickly, support each other, and continuously look for ways to improve. Our team thrives on clear communication, accountability, and a shared commitment to building something impactful.

An ideal candidate is organized, proactive, and excited to work across marketing operations, content, and campaign execution. This role is perfect for someone who enjoys both the analytical and creative sides of marketing and is eager to leverage tools like HubSpot and AI to drive results.

How We Work:

• We are a lean and collaborative team where everyone contributes and owns their work
• We give employees autonomy and trust to take initiative and make decisions
• We value speed and efficiency—we move fast, iterate quickly, and focus on impact
• We prioritize clear and direct communication, especially in a remote environment
• We encourage proactive problem-solving without heavy oversight
• We are data-driven, using insights to guide decisions and improve performance
• We support a culture of continuous learning, especially with new tools like AI

You will be:

• Building and managing HubSpot workflows and marketing automation
• Supporting and executing email marketing campaigns
• Managing lead flow and marketing operations processes
• Assisting with content creation, messaging, and storytelling
• Using AI tools like ChatGPT to support marketing initiatives
• Organizing marketing projects, timelines, and workflows
• Supporting campaign execution across multiple channels
• Collaborating with marketing and cross-functional teams

What we are looking for:

• Experience with HubSpot workflows and marketing automation
• Experience executing email marketing campaigns
• Familiarity with ChatGPT or other AI tools in a marketing context
• Strong English communication and writing skills
• Highly organized and detail-oriented
• Ability to work US timezone hours (required)
• A proactive, creative, and solution-oriented mindset

Bonus if:

• Experience working in B2B SaaS environments
• Background in marketing operations
• Content writing or storytelling experience

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

The opportunity

TechnologyAdvice is looking for a talented Contract Specialist to join our dynamic team. You will perform a range of duties including reviewing and negotiating contract terms, preparing contracts and other legal agreements, researching current laws and regulations, and contributing to the company’s compliance efforts. The ideal contract specialist should demonstrate excellent attention to detail, be an excellent communicator, and possess in-depth knowledge of legal terminology and contract agreements.

Employment Level : Mid Level II

Employment Type: Full Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Contribute to the drafting, negotiation, review, and completion of NDAs, MSAs, IOs, contracts and other legal agreements as needed
• Maintain and update contract templates, fallback clauses, and negotiation playbooks
• Assist customers, clients, partners, employees as needed in support of data privacy requests
• Maintain records of contracts and other legal agreements, liaise with impacted internal departments to ensure understanding and continual compliance with contractual obligations 
• Work with various internal departments and organizational leadership to develop/support new process/procedures in support of compliance requirements
• Provide guidance as needed to other operational staff to increase compliance-related competencies throughout the organization
• Assist with international governance and compliance requirements
• Research and report on current laws and regulations as needed, such as local privacy requirements
• Complete vendor onboarding/maintenance documents and maintain accurate records of vendor and contract artifacts.
• Assist in the completion of all Vendor and Security Assessments/Questionnaires  
• Administrative support as needed

Who you are

• Bachelor’s degree or equivalent required; Law degree preferred
• 3+ years of experience working with contracts in a fast-paced, in-house environment
• Background in marketing, software, or lead generation is a plus
• Proven experience managing legal projects from conception to completion
• Excellent English communication skills (Slack, email, phone, and in-person)
• Strong time management skills with the ability to multitask while maintaining accuracy
• Self-starter who can work independently with minimal supervision
• Highly organized and detail-oriented with a focus on precision
• Creative problem solver with a proactive mindset
• Comfortable working US business hours
• Must have a working laptop/pc and internet, and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Company provided HMO upon completion of 2 months of tenure to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

The opportunity

We’re looking for an Email Marketing Specialist to support the execution and optimization of our email marketing programs across a growing portfolio of newsletters and media brands. This role focuses on the day-to-day operations of our email campaigns and newsletters—from building and deploying campaigns to monitoring performance and identifying opportunities to improve engagement. As part of the audience development team, you’ll work closely with editorial and operations teams to ensure campaigns are executed accurately, on schedule, and aligned with brand standards. This is an ideal role for a detail-oriented marketer who enjoys campaign execution, testing, and performance analysis in a fast-paced environment.

Employment Level : Early-Mid Level

Employment Type: Full-Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Build, schedule, and deploy email campaigns using marketing automation platforms across multiple newsletters and send cadences.
• Write, edit, and optimize email copy to drive engagement, clicks, and conversions while maintaining brand voice and editorial quality.
• Manage campaign execution from planning through deployment, ensuring alignment with content calendars and cross-functional timelines.
• Monitor and analyze campaign performance, including open rates, click-through rates, and conversions, to inform optimization strategies.
• Design and execute A/B tests on subject lines, messaging, and send timing to continuously improve campaign effectiveness.
• Maintain and segment audience lists to enhance targeting, personalization, and overall engagement.
• Support lifecycle marketing initiatives, including onboarding, retention, and re-engagement campaigns.
• Document campaign workflows, testing results, and key insights, while collaborating with editorial and operations teams to improve processes and performance.

Who you are

• 1–3 years of experience in email marketing, campaign management, or newsletter operations within a fast-paced environment.
• Hands-on experience with email marketing platforms such as Mailchimp, HubSpot, Marketo, Sailthru, or similar tools.
• Strong understanding of email marketing fundamentals, including segmentation, deliverability, and performance metrics.
• Proven ability to manage multiple campaigns, projects, and deadlines simultaneously with a high level of organization and attention to detail.
• Experience working with high-volume email programs and large subscriber lists.
• Proficiency in analyzing campaign performance using tools such as Tableau, BI dashboards, or similar analytics platforms.
• Strong writing and editing skills, with the ability to craft and refine content that drives engagement.
• Collaborative and analytical mindset, with experience supporting lifecycle campaigns (e.g., onboarding, re-engagement) and a focus on testing, optimization, and continuous improvement in a remote team environment.
• Must have a working laptop/pc and internet and back-up connection.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

About Us
We’re Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short-term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

You’ll be the person behind the scenes, crafting social media posts that spark excitement, designing emails that inspire action, and keeping our website fresh and engaging. You’ll dive into performance data to see what’s working, brainstorm new ideas to make us stand out, and stay ahead of the latest trends to keep things fresh. At the heart of it all, you’ll be a storyteller, helping us build connections with franchisees, property owners, travelers, and partners alike. If you’re creative, organized, and ready to make an impact, this is the role for you!

Your Main Responsibilities:

Social Media Management:

• Create, schedule, and publish engaging posts across platforms like Facebook, Instagram, LinkedIn, and TikTok.
• Monitor and respond to comments and messages to foster community engagement.
• Track performance metrics and suggest improvements.

Email Marketing:

• Assist our email marketing vendor in preparing and sending email campaigns to promote vacation homes, owner propositions and franchise opportunities, plus special offers.
• Maintain and grow email subscriber lists.
• Analyze open rates, click-through rates, and conversions to optimize email performance.

Website Maintenance:

• Update and refresh website content, including blogs, and promotional pages.
• Collaborate with the team to ensure the website aligns with brand standards and goals.
• Assist in tracking website analytics to inform content strategy.

Content Creation:

• Write compelling copy for blogs, social posts, ads, and emails that reflect the company’s voice and appeal to target audiences.
• Collaborate with the designer to create visual content using tools like Canva or Adobe Creative Suite.
• Support video creation efforts for marketing campaigns.

Campaign Support:

• Collaborate with the marketing team to plan and execute digital campaigns.
• Track campaign performance and prepare reports.
• Conduct market research to identify trends and opportunities.

Analytics and Reporting:

• Monitor key performance indicators (KPIs) such as engagement, lead generation, and conversions.
• Compile insights to help the team refine strategies.
• Stay updated on competitor activity and industry trends.

Collaboration and Communication:

• Work closely with the owner growth team, franchise team, the local destination managers and external vendors to ensure cohesive marketing efforts.
• Coordinate with the design and sales teams for cross-functional initiatives.

Stay Current on Digital Trends:

• Research and recommend new tools, platforms, and strategies to enhance digital marketing efforts.
• Experiment with emerging formats like influencer partnerships or interactive content.

Support Events and Promotions:

• Assist in preparing and promoting events, like franchise discovery sessions or partner meetups.

 Administrative Tasks:

• Organize marketing assets, maintain calendars, and prepare presentations as needed.
• Manage digital marketing tools and subscriptions to ensure smooth operations.

What We’re Looking For:

• Excellent written and verbal English skills.
• Strong organizational skills with the ability to multitask and prioritize workload.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Possess critical thinking and problem-solving skills.
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process.

Nice To Have:

• Bilingual English/Spanish.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Role Summary:

We are seeking a driven, design-focused Interior Design Lead to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Kimball, Teknion etc. In this role, you will be a key contributor on a close-knit team, supporting the development of creative workspace solutions through CET and related tools. You will play a vital role in delivering fast-turnaround, high-quality design presentations and visual materials that support both sales and marketing efforts. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and possesses a keen eye for detail, space planning, and visual storytelling.

Key Responsibilities:

• Develop and present creative, visually compelling workspace solutions using CET Designer and AutoCAD, aligned with client needs and project goals.
• Create accurate project drawings, specifications, renderings, and presentations that support sales and marketing initiatives.
• Select and present finishes, furniture options, and material palettes, ensuring design continuity and alignment with client expectations.
• Review architectural plans, conduct code analyses, and incorporate building/site conditions into workspace designs.
• Conduct field verifications, furniture inventories, and measurements to ensure design accuracy.
• Collaborate with sales, marketing, and project teams throughout the design process—providing timely updates, incorporating feedback, and ensuring deliverables align with established timelines.
• Self-review and quality check all project deliverables prior to distribution to internal and external stakeholders.
• Prepare and transmit final documentation for order entry and installation; assist with as-built drawings as required.
• Provide technical drawings and coordination details to external partners (e.g., A&D firms, contractors, IT, electrical).
• Participate in training, industry events, and internal initiatives to remain current on design trends, tools, and standards.
• Maintain a strong working knowledge of product lines, codes (ADA, LEED, WELL), and ergonomic and technology integration principles.

Qualifications:

• Strong English communication skills—both written and verbal—with the ability to collaborate effectively in a U.S.-based, client-facing environment.
• Advanced proficiency in CET (Configura) Designer software, along with supporting skills in AutoCAD, Project Spec, and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree in Interior Design or a related field.
• A minimum of 4 years’ experience in commercial furniture, workspace design, or a similar industry and CET Design software experience.
• Exceptional attention to detail and the ability to manage multiple fast-paced projects with competing deadlines.
• A fast learner with a proactive attitude toward new software, platforms, and workflows.
• Familiarity with ADA codes, ergonomics, LEED, WELL Building standards, and technology integration in commercial interiors.
• In-depth knowledge of product lines, applications, and technical specifications in commercial furniture.
• A collaborative team player with a problem-solving mindset and a desire to grow in a supportive, remote work environment.
• Must have a reliable home office setup, including a personal PC/laptop and an internet speed of at least 50 Mbps (download and upload).

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role Summary

We are seeking a driven, design-focused professional to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Steelcase, Teknion, Kimball etc. Whether part-time or full-time, you will be a key contributor on a close-knit team—supporting the development of creative workspace solutions using CET and related design tools.

You will play a vital role in producing fast-turnaround, high-quality design presentations and visual materials that support sales, marketing, and project objectives. This opportunity is ideal for someone who thrives in a fast-paced, collaborative environment and possesses strong skills in space planning, attention to detail, and visual storytelling.

Key Responsibilities

• Develop and present workspace solutions using CET Designer and AutoCAD, aligned with client needs.
• Produce drawings, specifications, renderings, and presentations to support project teams.
• Select finishes, furniture, and materials ensuring design continuity and client expectations.
• Review plans, perform basic code checks, and incorporate site/building conditions.
• Coordinate measurements, inventories, and field data remotely with on-site contacts.
• Collaborate virtually with sales, marketing, and project teams, integrating feedback and meeting deadlines.
• Prepare final documentation for order entry, installation, and as-built drawings as needed.
• Maintain knowledge of furniture products, codes (ADA, LEED, WELL), and ergonomic/technology integration.

Part-Time Opportunity

• 15–20 hours per week (depending on client arrangements)
• Ideal for experienced designers seeking flexible or supplemental work
• Project-based or scheduled weekly support

What We Offer

• Competitive pay (based on experience and schedule type)
• Opportunity to work with cutting-edge design software and global furniture brands
• A supportive, collaborative team that values work-life balance
• Meaningful impact on design operations and company growth
• A culture that encourages continuous learning, innovation, and professional growth

Role Summary:

We are seeking a driven, design-focused professional to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Kimball, Teknion etc. In this role, you will be a key contributor on a close-knit team, supporting the development of creative workspace solutions through CET and related tools. You will play a vital role in delivering fast-turnaround, high-quality design presentations and visual materials that support both sales and marketing efforts. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and possesses a keen eye for detail, space planning, and visual storytelling.

Key Responsibilities:

• Develop and present creative, visually compelling workspace solutions using CET Designer and AutoCAD, aligned with client needs and project goals.
• Create accurate project drawings, specifications, renderings, and presentations that support sales and marketing initiatives.
• Select and present finishes, furniture options, and material palettes, ensuring design continuity and alignment with client expectations.
• Review architectural plans, conduct code analyses, and incorporate building/site conditions into workspace designs.
• Conduct field verifications, furniture inventories, and measurements to ensure design accuracy.
• Collaborate with sales, marketing, and project teams throughout the design process—providing timely updates, incorporating feedback, and ensuring deliverables align with established timelines.
• Self-review and quality check all project deliverables prior to distribution to internal and external stakeholders.
• Prepare and transmit final documentation for order entry and installation; assist with as-built drawings as required.
• Provide technical drawings and coordination details to external partners (e.g., A&D firms, contractors, IT, electrical).
• Participate in training, industry events, and internal initiatives to remain current on design trends, tools, and standards.
• Maintain a strong working knowledge of product lines, codes (ADA, LEED, WELL), and ergonomic and technology integration principles.

Qualifications:

• Strong English communication skills—both written and verbal—with the ability to collaborate effectively in a U.S.-based, client-facing environment.
• Advanced proficiency in CET (Configura) Designer software, along with supporting skills in AutoCAD, Project Spec, and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree in Interior Design or a related field.
• A minimum of 4 years’ experience in commercial furniture, workspace design, or a similar industry and CET Design software experience.
• Exceptional attention to detail and the ability to manage multiple fast-paced projects with competing deadlines.
• A fast learner with a proactive attitude toward new software, platforms, and workflows.
• Familiarity with ADA codes, ergonomics, LEED, WELL Building standards, and technology integration in commercial interiors.
• In-depth knowledge of product lines, applications, and technical specifications in commercial furniture.
• A collaborative team player with a problem-solving mindset and a desire to grow in a supportive, remote work environment.
• Must have a reliable home office setup, including a personal PC/laptop and an internet speed of at least 50 Mbps (download and upload).

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role Summary:

We are seeking a driven, design-focused professional to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Kimball, Teknion etc. In this role, you will be a key contributor on a close-knit team, supporting the development of creative workspace solutions through CET and related tools. You will play a vital role in delivering fast-turnaround, high-quality design presentations and visual materials that support both sales and marketing efforts. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and possesses a keen eye for detail, space planning, and visual storytelling.

Key Responsibilities:

• Develop and present creative, visually compelling workspace solutions using CET Designer and AutoCAD, aligned with client needs and project goals.
• Create accurate project drawings, specifications, renderings, and presentations that support sales and marketing initiatives.
• Select and present finishes, furniture options, and material palettes, ensuring design continuity and alignment with client expectations.
• Review architectural plans, conduct code analyses, and incorporate building/site conditions into workspace designs.
• Conduct field verifications, furniture inventories, and measurements to ensure design accuracy.
• Collaborate with sales, marketing, and project teams throughout the design process—providing timely updates, incorporating feedback, and ensuring deliverables align with established timelines.
• Self-review and quality check all project deliverables prior to distribution to internal and external stakeholders.
• Prepare and transmit final documentation for order entry and installation; assist with as-built drawings as required.
• Provide technical drawings and coordination details to external partners (e.g., A&D firms, contractors, IT, electrical).
• Participate in training, industry events, and internal initiatives to remain current on design trends, tools, and standards.
• Maintain a strong working knowledge of product lines, codes (ADA, LEED, WELL), and ergonomic and technology integration principles.

Qualifications:

• Strong English communication skills—both written and verbal—with the ability to collaborate effectively in a U.S.-based, client-facing environment.
• Advanced proficiency in CET (Configura) Designer software, along with supporting skills in AutoCAD, Project Spec, and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree in Interior Design or a related field.
• A minimum of 4 years’ experience in commercial furniture, workspace design, or a similar industry and CET Design software experience.
• Exceptional attention to detail and the ability to manage multiple fast-paced projects with competing deadlines.
• A fast learner with a proactive attitude toward new software, platforms, and workflows.
• Familiarity with ADA codes, ergonomics, LEED, WELL Building standards, and technology integration in commercial interiors.
• In-depth knowledge of product lines, applications, and technical specifications in commercial furniture.
• A collaborative team player with a problem-solving mindset and a desire to grow in a supportive, remote work environment.
• Must have a reliable home office setup, including a personal PC/laptop and an internet speed of at least 50 Mbps (download and upload).

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role Summary:

We are seeking a driven, design-focused professional to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Kimball, Teknion etc. In this role, you will be a key contributor on a close-knit team, supporting the development of creative workspace solutions through CET and related tools. You will play a vital role in delivering fast-turnaround, high-quality design presentations and visual materials that support both sales and marketing efforts. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and possesses a keen eye for detail, space planning, and visual storytelling.

Key Responsibilities:

• Develop and present creative, visually compelling workspace solutions using CET Designer and AutoCAD, aligned with client needs and project goals.
• Create accurate project drawings, specifications, renderings, and presentations that support sales and marketing initiatives.
• Select and present finishes, furniture options, and material palettes, ensuring design continuity and alignment with client expectations.
• Review architectural plans, conduct code analyses, and incorporate building/site conditions into workspace designs.
• Conduct field verifications, furniture inventories, and measurements to ensure design accuracy.
• Collaborate with sales, marketing, and project teams throughout the design process—providing timely updates, incorporating feedback, and ensuring deliverables align with established timelines.
• Self-review and quality check all project deliverables prior to distribution to internal and external stakeholders.
• Prepare and transmit final documentation for order entry and installation; assist with as-built drawings as required.
• Provide technical drawings and coordination details to external partners (e.g., A&D firms, contractors, IT, electrical).
• Participate in training, industry events, and internal initiatives to remain current on design trends, tools, and standards.
• Maintain a strong working knowledge of product lines, codes (ADA, LEED, WELL), and ergonomic and technology integration principles.

Qualifications:

• Strong English communication skills—both written and verbal—with the ability to collaborate effectively in a U.S.-based, client-facing environment.
• Advanced proficiency in CET (Configura) Designer software, along with supporting skills in AutoCAD, Project Spec, and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree in Interior Design or a related field.
• A minimum of 4 years’ experience in commercial furniture, workspace design, or a similar industry and CET Design software experience.
• Exceptional attention to detail and the ability to manage multiple fast-paced projects with competing deadlines.
• A fast learner with a proactive attitude toward new software, platforms, and workflows.
• Familiarity with ADA codes, ergonomics, LEED, WELL Building standards, and technology integration in commercial interiors.
• In-depth knowledge of product lines, applications, and technical specifications in commercial furniture.
• A collaborative team player with a problem-solving mindset and a desire to grow in a supportive, remote work environment.
• Must have a reliable home office setup, including a personal PC/laptop and an internet speed of at least 50 Mbps (download and upload).

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

We are looking for a Inside Sales Representative, you are responsible for setting appointments for our Client's sales team with prospective property owners, investors, or realtors with the goal of growing our property portfolio. You will spend most of your time following up on inbound leads and pursuing outbound leads via phone calls and emails. You are charismatic, highly organized, and have experience with sales. You enjoy having an incentive program to be rewarded for exceeding appointment goals.  

Your Main Responsibilities:

• Follow-up on inbound leads via phone calls, emails, and using our CRM messenger.
• Complete daily outbound calls and emails to prospective property owners and realtors.
• Complete basic research on prospects to qualify them as leads.
• Use our CRM to manage your leads and communicate with our sales team.  
• Meet daily, weekly, & monthly quotas for outbound calls.
• Strive to hit our appointment goals on a weekly/monthly basis.  - Communicate with your sales manager daily via video calls.

What We’re Looking For:

• Experience in inside sales and outbound calling for a property management company.
• Charismatic, professional, and positive demeanor over the phone and email.
• Proficient in MS Office Suite.
• Highly organized, self-sufficient, and able to self-manage your time.
• Basic knowledge of the vacation rental/short-term rental industry.  
• Problem solving attitude: Be able to expect the unexpected and come at issues with a can-do mindset.  
• A-Z attitude: Be able to start a task and see it through to completion.  
• Positive energy: we are here to make a good vacation, a great one! Our guests are here to have fun, no reason we can’t have some fun making that happen.  
• Tech capable: navigating different portals, websites, and apps daily.  
• Patience: able to stay calm and collected with a belligerent prospect or lead.
• Fluent in English.

Physical & Other Requirements and Qualifications:

• Able to work during typical EST business hours 40 hours per week.
• Ability to communicate clearly and effectively over the phone in English.
• Able to work in a quiet environment without background noise or disruption.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About

We are looking for a General Accountant with a Certified US Accounting credential (such as CPA, EA, or equivalent US accounting certification) to join one of our clients’ finance teams. The ideal candidate has strong experience in general accounting, bank reconciliations, accounts payable processes, and financial record management. This role requires strong attention to detail, familiarity with US accounting standards, and the ability to manage financial transactions accurately.

Your Main Responsibilities:

• Perform daily bank reconciliations and ensure all transactions are properly recorded and marked as paid.
• Review accounting software for entries labeled AutoPay and verify payment completion.
• Manage and monitor a shared accounting email inbox, ensuring invoices and financial documents are properly routed to the appropriate team members.
• Process and track employee reimbursement requests, including reviewing submissions, assigning approvals, and following up when necessary.
• Review and process new vendor applications, ensuring required tax forms and supporting documentation (such as W-9 forms) are complete and compliant with company policies.
• Maintain accurate financial records and assist with accounts payable and vendor management tasks.
• Support the accounting team with financial reporting, documentation, and audit preparation when needed.
• Assist with special accounting projects and financial tasks as assigned.

What We’re Looking For:

• Certified US Accountant (CPA, EA, or equivalent US accounting certification preferred)
• Proven experience in general accounting, bookkeeping, or financial operations
• Familiarity with US GAAP and accounting best practices
• Experience with bank reconciliations, accounts payable, and vendor management
• Strong attention to detail and high level of accuracy
• Proficiency in accounting software and MS Excel
• Ability to manage multiple financial tasks and meet deadlines
• Strong organizational and communication skills

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

• Serve as the primary contact for guests, delivering exceptional customer service.
• Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. 
• Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
• Make outbound calls to incoming guests before arrival to ensure their needs are met.
• Respond to complaints or upset guests while maintaining professionalism and expressing empathy. When needed, escalate to the appropriate department or manager.
• Enter work orders for maintenance as issues are called or emailed in from guests.

• Communicate with potential guests in professional and friendly written communication via email, chat, and text.
• Respond to emails with reservation information, confirmations, and additional details.
• Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates. 
• Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions. 
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Respond to written guest inquiries via Airbnb, Vrbo, or other OTA messaging platforms.
• Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations.
• Check voicemail and make outbound calls to follow up with potential guest inquiries and convert inquiries to bookings.
• Manage sales leads using any CRM / lead-tracking software.
• Process guest payments.

• Check and respond to guest reviews.
• Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction.

• Assist property owners with questions. 
• Process daily reservation reports.
• Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
• Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
• Data entry for onboarding of properties into PMS, AirBnB or VRBO listings.
• Update listings in OTA systems, including property photos, rates, and descriptions.

• Excellent written and verbal English skills for phone, text, and email communication. 
• Previous experience in guest services, reservations, or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Ability to show empathy, exhibit patience, and have a customer-centric mindset
• Possess critical thinking and problem-solving skills. 
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process. 

• Vacation rental industry experience, working with VRBO, AirBnB, etc.
• PMS experience in the rental and hotel industry.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

About Us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.

Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 

Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 

Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 

Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 

Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

We’re looking for a proactive and resourceful General Administrative Assistant to support a property management client across a variety of administrative, coordination, and research-focused tasks. This role involves assisting with day-to-day operations, supporting organizational initiatives, and managing responsibilities across speaking engagements, rental property oversight, nonprofit activities, and internal project workflows.

This is a high-impact role where you will:

• Assist in presenting our team for speaking and training opportunities.
• Conduct outreach calls and follow-ups related to event coordination and professional engagements.
• Provide administrative and research support across upcoming projects and business activities.
• Help maintain productivity across multiple ongoing priorities using HubSpot, Kajabi, and other tools.

Your Main Responsibilities:
Outreach & Lead Support:

• Research opportunities aligned with the business such as conferences, CE classes, universities, nonprofits, and corporate events.
• Build lists of potential contacts and decision-makers (education directors, event planners, etc.).
• Make outbound calls using provided scripts and confirm important details such as deadlines, themes, and requirements.
• Maintain CRM records in HubSpot, ensuring accurate tracking of follow-ups and statuses.
• Support Kajabi management and handle submission of proposals, speaker packets, and related materials.
• Assist with nonprofit startup tasks and operational coordination.

General Administrative Tasks:

• Manage calendar invites, confirmations, and inbox correspondence.
• Organize Google Drive/Dropbox files, including folders, headshots, bios, and reports.
• Coordinate tasks across nonprofit, speaking, and real estate operations as assigned.
• Support leadership with project management (10 hours/week for Tracey, 30 hours/week for Stacey).
• Handle phone calls (outbound and inbound) and manage email communication.

Real Estate / Property Support:

• Update tenant information in the property management system.
• Track rent receipts, maintenance requests, and rehab progress in spreadsheets.
• Follow up with property managers and vendors in Branson, MO.
• Monitor Housing Authority (HAKC) renewals and rent increase processes.
• Conduct research for possible property acquisitions.

Tools & Platforms You Will Use:

• HubSpot CRM
• Canva (for one-sheets, proposals, and simple design needs)
• Kajabi
• Google Workspace (Drive, Docs, Sheets, Calendar)
• Microsoft Word & Excel
• Social media platforms for posting schedules (YouTube, LinkedIn, TikTok, Instagram, X, Hootsuite)

What We’re Looking For:

• Excellent written and spoken English (professional phone communication required)
• Strong organizational skills, attention to detail, and proactive mindset
• Confident using HubSpot, Kajabi, Canva, and productivity tools
• Fast and efficient researcher (contacts, information, data)
• Strong follow-up habits and ability to complete tasks independently
• Comfortable managing shifting priorities and supporting multiple projects simultaneously

Bonus Experience:

• Background in real estate, association events, or nonprofit operations
• Cold outreach or sales experience
• Familiarity with speaker marketing, continuing education coordination, or grant research

Nice to Haves:

• Self-starter with initiative
• Clear communicator with strong follow-through
• Comfortable working with both structured and unstructured tasks
• Passionate about supporting meaningful work and business growth
• Thrives in a high-energy, purpose-driven environment

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

HEAD OF GROWTH MARKETING

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a Highly Motivated & Hard-Working Head of Growth Marketing to join the team.

As a Head of Growth Marketing, you will be at the heart of crafting data-driven forecasts and executing strategies that push our clients toward their goals. Your actions and initiatives consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition. 

Your role extends past strategy alone, it’s also about fostering strong client relationships by clearly communicating the steps taken and how results compare to projections. This ongoing transparency builds trust and strengthens the connection between CTC and its clients, helping them navigate the nuances of media buying and long-term growth planning.

You stand as a representative and dedicated advocate for CTC's distinctive approach to media acquisition and its accompanying tools. As a Head of Growth Marketing, you are held to a high standard. People know that if you are involved, things will get accomplished.

You thrive on challenges, are committed to delivering measurable results, and take great pride in giving it your all. We embrace the mantra, 'Everyday in Everyplay, Count on Me,' meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Head of Growth Marketing, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.

SENIOR ECOMMERCE GROWTH STRATEGIST

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re seeking a Results-Driven & Experienced Senior Ecommerce Growth Strategist to join our team.

The Senior Ecommerce Growth Strategist at Common Thread Collective (CTC) plays a critical role in driving client success. You will lead the development of accurate strategic forecasts that guide our clients toward their goals, ensuring seamless execution of strategies that translate forecasts into measurable growth. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Beyond strategic planning, you are an active partner in client growth, maintaining transparent communication about the actions taken and performance relative to forecasts. This engagement strengthens relationships and ensures that CTC’s clients have a clear roadmap to success while guiding them through the complexities of media acquisition and strategy. 

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.

As a Senior Ecommerce Growth Strategist, you set a high standard. People know that when you are involved, execution at the highest level is guaranteed. 

You see your goals as barriers to break through and take great pride in giving your all. We value the mantra of “Everyday in Everyplay, Count on Me” meaning that you can see things through to the end!

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Ecommerce Growth Strategist, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.