Programmatic Account Manager – Philippines

About The Company

Scibids is a global leader in AI-powered digital campaign activation. Scibids empowers global brands to drive specific KPIs and tangible outcomes more effectively while improving operational efficiency and reducing manual lift. Scibids technology does not rely on digital identifiers such as cookies and can be activated across leading Demand-Side Platforms such as The Trade Desk, DV360, and Xandr to mention a few. To learn more, visit https://doubleverify.com/scibids-ai/

Recently, DV closed its acquisition of Scibids, providing an End-to-end, comprehensive measurement and granular optimisation. DoubleVerify is the recognised market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com

The Opportunity

The mission of Scibids is to provide media buyers with fully automated buying strategies for display campaigns, delivering the best performance with minimal human effort.

As a Programmatic Account Manager / Programmatic Specialist, your role will be to work with & educate campaign managers and traders on how to use and leverage the Scibids software. Two of the key objectives for the role will be to offer first-class service & increased adoption rate of the product by our customers. This position will combine strong problem-solving and teaching skills, analytical rigor and interpersonal skills. 

This is a remote based role.

Responsibilities

On a day-to-day basis, your responsibilities will specifically include:

• Onboarding – leading with the onboarding of new clients
• Be the main point of contact for any client questions or concerns – own specific client relationships from an Account Management perspective
• Lead training sessions & improve the knowledge and skills of your clients
• Lead impact review sessions, proving the ROI of Scibids & why we are a focal point of their plan
• Strategize with your sales lead to grow and develop existing client business and win net new business
• Problem-solving, working with the wider Scibids team to get answers to potential issues
• First class custom service, we strive to have an approach that is forward thinking and opportunistic, given that we love to build strong working relationships with our clients, and the foundations of this come from the service

Qualifications Preferred qualifications:

• Professional experience in programmatic trading, analytics, or customer success/account manager team in the programmatic space
• Has experience working on at least DV360 or The Trade Desk and good to have experience on  Google Ads, Meta or TikTok
• Fluent in English and Strong written and verbal communication skills with internal/external team members
• Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion
• Start up environment experience would be an asset
• A can-do attitude to provide energy, drive and enthusiasm
• Ambition to grow your career as the company scales
• Advanced mathematics studies or a maths major will be an asset

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

Anaplan is hiring an Enterprise Account Executive based in Manila, Philippines primarily covering Philippines market. This is a direct field sales role focusing on both hunting and farming across Enterprise Customers in Philippines.

In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their business up for the future. 

This role will be a catalyst to Anaplan’s continued growth while leading digital transformation reporting directly to the Regional Vice President (RVP), Philippines. You may have up to 15-20 accounts in a defined geographic territory, combination of greenfield accounts and existing Anaplan customers. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base. 

Your Impact 

• Engage with targeted customers to identify business processes in need of digital transformation and position Anaplan’s outstanding ability to solve critical business problems
• Build Anaplan’s business value throughout the selling engagement. Navigating sophisticated prospect environments to align the prospect around the Anaplan solution
• Conduct highly effective presentations from Director through SVP and key C-suite level decision makers including CFOs, CROs, and senior leaders in supply chain, workforce, and other business functions
• Develop customers and own opportunity management start-to-finish across multiple customer targets and functions
• Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business
• Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts
• Perform strategic sales planning, leading to accurate forecasting of the business
• Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams 

Your Qualifications 

• At least 8 years of consultative sales experience into Fortune 2000 companies or Local Enterprise companies in Philippines selling Software and SaaS solutions.
• Shown success selling into C-Suite Executives in various industries 
• Track record of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software)
• Demonstrated network in your industry territory, with a mix of some customers and implementation partners
• Demonstrated experience with sophisticated partner & internal team organizations
• Having domain understanding on cross functional areas such as Supply Chain, FP&A, Workforce Planning & Sales etc
• Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation and negotiation), and ability to balance multiple (3-5) opportunities at once 

Preferred Skills 

• Familiarity with MS Excel, SFDC, Altify, Marketo, and Engagio a plus 
• Account Planning experience Altify, MEDPICC, Miller Heiman 

Bonus Points

· Experience selling Supply Chain Planning Solutions, EPM ERP or BI software solutions is a "nice to have", but we will certainly consider enterprise software sales experience.

Job Title: Social Media Manager 

Role: Freelancer 

Duration: 1-2 months

Location: Manila, Philippines

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

IIG are looking for a Social Media Manager to play a key role in driving business success through best-in-class use of social media. 

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysists, social creatives and community managers, and a direct line into Health Care Brand’s Marketing team this role will be a key part of Health Care Brand’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to! 

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social. 

What you will be doing: 

Core function:  

Social Media Planning: 

• Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.   
• You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders. 
• Planning and scheduling posts at optimal times to maximize reach and engagement. 
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. 
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation. 
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly. 
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results.  
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch).  
• Knows how to copywrite social content is a plus point 

Workflow management: 

• Uses project management and workflow tools.  
• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Account Managers, and Strategy Head.  

 Team development and inspiration:  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus. 
• You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them. 
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports 
• Proficient in Microsoft Office and other related software.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17521

#LI-D1 #LI-Hybrid

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

Job Title: Advertising Compliance (ASC) Account Manager / Advertising Compliance (ASC) Officer 

Role: Freelancer 

Duration: 5 months

Location: Manila, Philippines

About the role: 

Oliver Hub Philippines is looking for an Advertising Compliance Officer  who  will be responsible for ensuring that all advertising materials align with the Ad Standards Council (ASC) regulations in the Philippines. This role plays a crucial part in managing the approval process for campaigns, preventing compliance issues, and ensuring smooth execution. 

The ideal candidate is a highly organized individual with strong attention to detail, excellent project management skills, and the ability to coordinate with multiple teams, including clients, creative, accounts, and legal, to ensure all advertisements meet regulatory requirements

What you will be doing:

Regulatory Compliance & Approval Management:

• Oversee the entire ASC approval process, ensuring all advertising materials meet compliance requirements before submission. 
• Review campaign assets and materials to identify potential compliance concerns, minimizing risks of rejection or revision. 
• Stay updated on ASC policies, advertising regulations, and industry standards to ensure all campaigns align with the latest guidelines. 

Project Coordination & Timeline Management:

• Work closely with clients, creatives, account management, and legal teams to ensure advertising materials adhere to ASC regulations. 
• Establish and follow clear timelines and workflows for ASC submissions to avoid campaign delays. 
• Maintain a tracking system for all ASC applications, approvals, and feedback, ensuring seamless process management. 

Risk Assessment & Documentation:

• Identify potential compliance risks and proactively resolve issues before submission. 
• Join in creative development process and client presentations to make recommendations based on what will most likely get approval from ASC
• Maintain organized records of all ASC-related correspondences, permits, and approvals for easy reference. 
• Act as the main point of contact between the client and the Ad Standards Council. 

Training & Compliance Advisory:

• Educate client and internal teams on ASC regulations and best practices to ensure smoother approval processes. 
• Develop and implement guidelines and checklists to help creative teams produce compliant advertising materials. 
• Provide ongoing support to minimize compliance risks and ensure adherence to ASC standards. 

What you need to be great in this role:

• Solid knowledge of ASC regulations and advertising compliance. (experience in ASC submission is a plus). 
• Strong project management skills with the ability to manage multiple campaigns simultaneously. 
• Exceptional attention to detail and problem-solving abilities. 
• Excellent  written and verbal communication skills for effective coordination and documentation. 
• Ability to work under pressure and meet strict deadlines. 
• Prior experience in advertising, marketing, or compliance is an advantage. 
• Strong communication and presentation skills in case agency has to defend its work to an ASC hearing/panel.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Basic knowledge in Photoshop/editing is a plus 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 17518

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Role:  Senior Account Director 

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

As a Project Manager within the new Gen AI Medical Communications Team, you will be instrumental in overseeing the delivery of targeted communications to healthcare professionals (HCPs), including emails, banners, and other digital assets. Your responsibilities will include managing the workflow, optimizing team capacity, and ensuring all projects meet deadlines and quality standards. You will coordinate collaboration among medical, creative to guarantee that every HCP-focused communication is executed efficiently, on time, and with precision. 

What you will be doing: 

• Lead the end-to-end project lifecycle, from briefing and planning to production and delivery, ensuring timelines and quality standards are met, within the sprint formats 
• Partner with brand and creatives to translate business objectives into clear project scopes with detailed deliverables and actionable timelines. 
• Manage the workflow of multiple projects simultaneously, ensuring seamless coordination and best time allocation within the team, and managing delivery of final assets for final use. 
• Build and maintain scalable tracking systems (trackers, timelines, capacity planning) to support multiple projects. 
• Facilitate communication between teams, anticipating challenges, and proactively solving bottlenecks. 
• Brief and coordinate medical writers, graphic designers, and delivery teams. 
• Ensure all content meets regulatory and compliance standards (medically accurate, compliant, and on-brand). 
• Manage and coordinate medical and regulatory review processes, ensuring timely approvals while maintaining project timelines. 
• Contribute to continuous improvement by documenting learnings, optimizing processes, and sharing best practices across global Gen AI Content Studio teams. 
• Lead regular updates on projects through status meetings, and follow up, manage project capacity and expectations for timelines, budgets, and scope. 

What you need to be great in this role: 

• 10+ years of experience in project management in healthcare communication (agency side preferred) 
• Previous experience managing HCP‑facing content (for doctors or pharmacists) — including analysis, design, or workflow development — is preferred, even as part of broader project management experience. 
• Proven ability to manage complex, multi-stakeholder projects in healthcare environment. 
• Exceptional organizational and communication skills, with a proactive, solution-oriented mindset. 
• Comfortable working in fast-paced, high-volume content environments with multiple deliverables. 
• Scientific literacy, attention to detail, and solid understanding of the pharmaceutical regulatory environment. 
• Experience in creative software and Gen AI applications (Canva, Jasper or other LLMs, etc.) 
• Entrepreneurial mindset with a passion for innovation and experimentation and curiosity about how Generative AI can enhance creative workflows. 
• English fluency required. 
• Remote based position. 

Req ID: 17425

#LI-JQ1 #LI-Remote

DUTIES AND RESPONSIBILITIES

Stakeholder and Vendor Management

• Own and act as the Point-of-Contact and Subject Matter Expert of Enshored’s Employee Well-Being Program and effectively communicate the program’s results to clients. Advocate for employee well-being and engagement within the organization, influencing senior leadership and decision-makers to prioritize these initiatives.
• Proactively work with Operations, Human Resources and other functions, as well as all relevant stakeholders, in the design and implementation of the Wellbeing Program Strategy. Leverage stakeholder support to drive participation and resource allocation in favor of wellbeing and engagement programs.
• Collaborate with Procurement in defining external mental health vendor service agreements and other contractual documents with final terms and conditions to ensure that business requirements are aptly captured and translated for the selected external vendor.
• Responsible for communicating directly with the mental health provider’s POC(s) and stakeholders for appropriate intervention strategies as aligned with the Enshored’s contractual obligations to clients.
• Present wellbeing program information to clients, as requested
• Represent the wellbeing team in site leadership meetings

Strategy Development and Implementation

• Conduct thorough assessments to identify employees’ well-being and engagement needs through surveys, focus groups, and direct feedback. Analyze existing organizational data to understand trends and pinpoint areas requiring intervention.
• Develop measurable goals for wellbeing and engagement initiatives that align with the organization’s overall strategic objectives.
• Create comprehensive well-being programs that address physical, mental, and emotional health, such as physical exercises, mental health workshops, and stress reduction activities.
• Collaborate with Operations and HR Employee Relations on developing and updating policies that support employee well-being and engagement. Ensure that policies are inclusive and cater to diverse employee needs.

Program Development and Management

• Launch and manage wellbeing projects, ensuring they are delivered effectively and meet predefined objectives.
• Create detailed implementation plans, including timelines, milestones, and responsibilities for each wellbeing and engagement program. Ensure that all aspects of the programs are organized and executed efficiently.
• Promote programs actively to ensure high levels of employee engagement and participation.
• Work with Operations Officers in coordinating activities, events, and workshops, managing logistics and communication to maximize program participation.
• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives

Data Reporting and Analysis

• Collect and analyze data on program outcomes using metrics such as participation rates, employee feedback, and performance improvements. Conduct regular evaluations to measure the impact of programs on employee well-being and engagement.
• Analyze the key data points and metrics necessary to assess the effectiveness of well-being and engagement programs, such as program participation, employee engagement scores, absenteeism, and productivity levels.
• Create detailed reports and manage dashboards that provide insights into the effectiveness of wellbeing and engagement programs. Highlight key findings, trends, and areas for improvement.
• Provide regular updates to senior management and relevant stakeholders on the progress and outcomes of wellbeing and engagement initiatives. Provide actionable recommendations for enhancing wellbeing and engagement. Based on data insights, identify opportunities for new initiatives or modifications to existing programs.
• Compare organizational data against industry benchmarks and standards to gauge program effectiveness. Identify and incorporate best practices into the organization’s well-being and engagement strategies.

Wellbeing Team Management

• Oversee end-to-end Wellbeing activities of Enshored sites (Bytedance account), managing a team of wellbeing coaches and vendor clinicians
• Ensure wellbeing group sessions are facilitated weekly, or as required
• Ensure 24/7 coverage of the site/s and that coaches and clinicians are available per shift and scheduling sessions with teammates
• Conduct weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins and clinical case reviews
• Evaluate and reviews emergency/crisis plans prepared by the Coaches and ensures proper endorsement/referral to mental health professionals
• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department
• Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
• Develop self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Excellent communication skills and strong people skills
• Demonstrated experience in designing and facilitating learning sessions on subjects pertaining to mental health and wellbeing to a diverse audience
• Highly empathetic, with high emotional and social intelligence 
• Service-oriented and self-motivated
• Expert in self-care and relaxation techniques, and implements them in daily life
• Strong self-management skills 
• Ability to build strong relationships in a dynamic work environment 
• Maintain calmness and composure in crisis and emergency situations
• Open to feedback and constructive criticism
• Bachelor's/College degree in Psychology, masters degree in Clinical or Counselling Psychology, Social Work or Guidance & Counseling is an advantage
• Certification in Psychological & Mental Health First Aid or Mental Health First Response required
• 3+ years of  working experience in a progressive capacity in the Wellness/Wellbeing field, Healthcare Industry or both, excluding internships
• Proven experience in developing and maintaining relationships with key internal and external stakeholders
• With experience in a BPO set-up is preferred.

Job Overview

As a Quality Manager, you are the strategic leader responsible for the overall Quality Assurance framework across all programs or lines of business. You act as the primary point of contact for client leadership, ensuring that the quality strategy directly correlates with business objectives and operational KPIs. Your role is to drive the "big picture" quality roadmap, manage senior stakeholders, and mentor Quality Leads to ensure the delivery of high-impact business insights and performance stability.

Key Responsibilities

1. Strategic Leadership & People Management

• Organizational Leadership: Lead and mentor a team of Quality Leads, providing strategic direction and professional development for the entire Quality Department.
• Quality Roadmap Development: Design and implement the overarching Quality Strategy for the account, ensuring it aligns with global standards and client-specific business goals.
• Performance Accountability: Own the final performance results for the Quality organization, including audit accuracy, sampling compliance, and the effectiveness of "Path-to-Green" initiatives.

2. Strategic Stakeholder & Client Management

• Executive Business Reviews: Own and lead WBR, MBR, and QBR (Weekly/Monthly/Quarterly Business Review) sessions with client executives and internal leadership.
• Client Partnership: Act as the primary consultant for the client regarding policy changes, quality framework adjustments, and long-term process improvements.
• Strategic Alignment: Partner with the Operations Director and Training Director or Training Manager to ensure quality data is driving the account's broader performance strategy and training curricula.

3. Advanced Governance & Risk Management

• Systemic Root Cause Analysis (RCA): Oversee high-level "Defect and Trend Analysis" to identify systemic program risks, policy ambiguities, and industry-wide performance gaps.
• Governance Framework: Ensure the integrity of the "Audit the Auditor" (ATA) and calibration frameworks to eliminate bias and maintain high confidence in reported data.
• Compliance & Security: Serve as the final authority on quality compliance, ensuring 100% adherence to global legal and security protocols such as PCI-DSS, HIPAA, or GDPR.

4. Process Innovation & Continuous Improvement

• Change Management: Lead the implementation of new quality tools, automated auditing systems, or major policy overhauls across the organization.
• Financial Impact: Monitor and mitigate financial leakages or platform integrity risks through strategic process redesign.

Required Qualifications

• Education: Bachelor’s or College degree is standard.
• Experience: Typically 5+ years of Quality Assurance experience in a BPO setting, with at least 3 years in a management or leadership capacity.
• Technical Skills:  Expertise in QA methodologies, Six Sigma, or COPC principles.
• Lean Six Sigma Green Certification is highly desirable, with a proven track record of applying DMAIC or Kaizen to improve account performance.
• Advanced data visualization skills to translate complex datasets into strategic "Executive Summaries".
• High Proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Office.(Excel, PPT) 
• Proficiency in Google Analytics and enterprise-level reporting tools.
• Program-specific skills required.

• Core Competencies:
• Language:  Exceptional English communication skills (written and verbal) to represent the Quality department at the executive level.
• Stakeholder Management: Exceptional negotiation skills and the ability to influence C-level stakeholders through data-driven insights.
• Change Management:  Proven ability to drive organizational change and process innovation through data.

Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

We are seeking a platform native performance marketing specialist who will be focused on executing profitable paid media campaigns. The specialist will be responsible for the end to end management of our paid media accounts in The Philippines for MoneyMax, primarily across the Google and Meta advertising platforms. 

The Specialist we’re looking for is a practitioner who enjoys the process of account building, restructuring, profitable bid management and granular optimisation. With the expectation being you turn commercial objectives into high performing campaigns. Ensuring the investment made in each channel or campaign is focused on returns and every tactical change is backed by data. 

The Specialist, Paid Marketing will be responsible for:

• Platform Management - Taking full ownership of daily operations within Google Ads, specifically Paid Search Marketing and Meta Ads Manager.
• Account Hygiene: Maintain meticulous account structures, ensure naming conventions, tracking parameters and campaign settings are flawless.
• Implementation: Build and launch campaigns from scratch, including keyword harvesting, audience segmentation is clear and budgets are set up with return in mind.
• Continuous Optimisation: Execute daily adjustments to bidding, budgets and targeting to drive maximum efficiency. 
• Media Planning: Support the Senior Manager in the creation of the monthly media plans, forecasting performance based on historical benchmarks and commercial goals. 
• Budget Management: Manage monthly pacing to ensure spend is utilised effectively without underspend or over-investment.
• Testing: Support Senior Manager in executing rigorous testing programmes to improve campaign performance and add learning to the market. 
• Reporting: Produce clear, data led reports that explain the what and why focusing on technical levers and core numbers. 
• Stay abreast of fintech and media platform trends, proactively communicating with your manager on evolving challenges and opportunities. 

In this role, we are looking for someone with: 

• 3-4+ years of hands-on experience in Google Ads (Search) and Meta Business suite. 
• Working knowledge of GA4 and GTM for conversion tracking. 
• A solid understanding of P&L impact and how marketing spend translates to growth.
• Strong quantitative and effective communication skills.
• Attention to detail across set ups, numbers; everything going out across platforms. 
• Demonstrated experience in cross functional collaboration (E.G. with product, commercial, growth teams). 
• Accountability, curious practitioner, succinct and technical.

#MoneyMax #LI-Hybrid #LI-AK1

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Your Role
As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated to help our customers achieve their objectives by buying into our advanced AI-powered products.

Your combined problem-solving, relationship-building, and communication skills will be crucial for hearing our customers' pain points and understanding where our product can address them.

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team closely aligns with Sales, Customer Success, and Support to continually improve our product deployment and change management processes.

This position reports to our Senior Manager, Customer Onboarding, and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working

What You'll Do

• Facilitate onboarding deployment for new customers and products purchased.
• Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management.
• Provide detailed walkthroughs and train new customers with implementation and portal setup.
• Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.
• Drive customers to implement best practices.
• Clearly communicate product configuration setup requirements and expectations with customers.
• Act as the customer's escalation point for any onboarding-related issues.
• Work on ad-hoc tasks as necessary.

Skills You'll Bring

• At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management.
• At least 1 year of experience configuring, updating, and supporting VOIP solutions.
• Preferably with experience in chat, handling multiple windows.
• Excellent English communication skills.
• Strong customer service orientation.
• Ability to work independently with minimal management guidelines.
• Organized, detail-oriented, and self-motivated.
• Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Experience with telecommunication or SaaS providers required.
• Excellent internet connectivity required.

Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.

In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.

The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.

This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.

What You’ll Do

• Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
• Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
• Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
• Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
• Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.

Skills You’ll Bring

• 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
• Proven track record in achieving sales quotas and managing a sales pipeline.
• Strong English communication skills.
• Relationship-building skills to engage channel partners and prospects effectively.
• Familiarity with Salesforce, Outreach, and other sales enablement tools.
• High energy, adaptability, and a solution-oriented mindset.
• Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.  
• Excellent internet connectivity required.

Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.

In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.

The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.

This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.

What You’ll Do

• Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
• Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
• Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
• Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
• Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.

Skills You’ll Bring

• 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
• Proven track record in achieving sales quotas and managing a sales pipeline.
• Strong English communication skills.
• Relationship-building skills to engage channel partners and prospects effectively.
• Familiarity with Salesforce, Outreach, and other sales enablement tools.
• High energy, adaptability, and a solution-oriented mindset.
• Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.  
• Excellent internet connectivity required.

Your role
The Team Lead, Renewal Manager at Dialpad, is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the main point of contact for their assigned customers' contract extensions with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.

The Team Lead, RM, will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the Team Lead RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.

The Team Lead, RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.

What you'll do

• Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.
• Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
• Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
• Maintain and report an accurate forecast of renewals.
• Negotiate and execute renewal contracts that align with customer goals.
• Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.
• Communicate risks clearly and partner with the CSM in developing resolution strategies.
• Escalate whenever appropriate to help resolve customer concerns.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
• Effectively communicate the benefits of the customer’s Dialpad solution and differentiate it from competitive solutions.
• Own the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting.

Skills you'll bring

• 5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles.
• 1-2 years Team Lead/Manager experience.
• Proven success in meeting and exceeding revenue targets while managing renewals.
• A history of managing a high volume of transactions.
• Passionate about providing a top-notch, best-in-class customer experience.
• Strong presentation, meeting facilitation, and written communication skills.
• Comfortable analyzing and understanding data.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• Desire to work in a fast-paced startup environment where your input is valued to help craft our offerings and how we interact with clients.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Have a deep understanding of how businesses operate and the priorities that drive decisions from C-level down.
• Able to work US core hours (7 am - 5 pm Pacific Time) while being 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week.
• Excellent internet connectivity required.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

GENERAL DESCRIPTION

The Manager of the Biddable Campaign Delivery team is responsible to oversee the entire end to end of campaign management process to support WPP Media agencies and clients

INDIVIDUAL RESPONSIBILITIES

• Serve as the key point of contact on brief delivery responses and work with Planners in developing cross-practice media execution
• Compile all necessary media recommendations (i.e. cross practice media schedules) from respective buying teams and review alignment/QA as per original agency brief
• Oversee end-to-end project management of campaign brief, delivery and closure
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery at a cross practice level)
• Support the Department Head in identifying scalable solutions across key account campaigns and ensure optimal delivery and performance alongside with client teams and buying teams
• Support initiatives in promoting knowledge sharing and continuous learning around POVs, trends and relevant skills to cultivate a high-performing team
• Share regular updates with client teams on campaign performance such as in-flight optimizations and necessary schedule adjustments
• Assist client teams in consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-practice campaign analysis (i.e. mid and post campaign reports) working with respective buying teams to provide actionable insights and optimization recommendations
• Identify new product opportunities that will enhance clients’ digital front
• Roll out test and learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable strategic recommendations and best practices to scale impact at market and regional level
• Any other project or tasks as assigned from time to time

GROUP RESPONSIBILITIES

• Demonstrate solid knowledge of all client team's deliverables at a cross-practice level and ensuring brief gaps are filtered to the Media Management and Delivery team, such as identify any mis-aligned KPI, minimum spend benchmark, and unrealistic campaign expectations
• Strong understanding of media behaviors and how the target audience interact with specific practice delivery and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables with local leadership and client teams
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advice agencies on campaign improvements
• Maintain and comply with finance processes (such as month end reconciliations, billing entries/updates across biddable practices), WPP Media policies and procedures.
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge share and continuous learning

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted 

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Fluent Spanish
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Responsibilities

We are looking for an exceptional Customer Success Manager  to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform.  You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.

In this role, you will also be responsible to:

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical Workato product expertise.
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
• Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
• Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
• Actively coach and mentor the broader CSM team, contributing to overall team development
• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
• Become the trusted customer advisor and be the customer advocate within Workato.
• Be available to work Australia Hours 

Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent education
• 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
• Comfortable operating with revenue targets.
• Impressive track record of high customer retention and growth.
• Strong sense of customer empathy and customer-centrism.
• Excellent interpersonal and communication skills.
• Strong problem solving and analytical thinking.
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
• A passion for and belief in the power of automation to drive business value.
• Prior Experience in Digital Transformation preferred.
• Experience in Integration and/or business automation.

Soft Skills / Personal Characteristics

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
• Highly organized, able to manage many projects concurrently.
• Issue management and resolution-focused.
• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.

Job Req ID: 2658

Responsibilities

Workato is winning enterprise customers who have chosen us over entrenched incumbents. How well we support them in the first 12-24 months will determine whether they stay, expand, and advocate for us, or quietly begin evaluating alternatives. 

Workato's support organization is at an inflection point. The patterns that worked at commercial scale (first-response SLA compliance, reactive ticket management, escalation-heavy workflows) are no longer sufficient for the enterprise customers we are winning and must retain. The gap between where our support capability is today and where it needs to be for this customer tier is real, recognized, and addressable. 

We are hiring a Director, Product Support to close this gap and drive the transformation. You will inherit a team with genuine capability and promising AI initiatives, and will build on that foundation to create a support function that is a competitive differentiator, not a source of CSM overhead and customer frustration. 

If you have rebuilt support organizations, lived inside the enterprise integration world, and want to lead a transformation that directly impacts Workato's ability to win at the enterprise level, this is that role.

Support Transformation

• Position the support team as a strategic differentiator.  

• Diagnose and fix the root causes behind slow time-to-resolution and other operational issues.  

• Redesign the escalation model: raise the bar for valid escalations, fix handoff standards, and reduce process bottlenecks.

• Overhaul the Technical Assistance Request (TAR) process to match enterprise SLA expectations and eliminate CSM ticket-expediting

• Shift team culture and metrics from first-response SLA to time-to-resolution and customer outcome ownership and build accountability systems.

• Establish and operationalize the Named Engineer model — dedicated primary and backup engineers assigned to Workato’s top 20 enterprise accounts, matched to each account’s tech stack and business context.

AI-Powered Operations

• Drive in-flight AI initiatives (ticket triage, Freshdesk MCP) into production; deploy IRO deflection tooling.

• Integrate log-access MCP servers into frontline workflows; build LLM-assisted ticket enrichment for cleaner escalations.

• Use ticket data as a product intelligence pipeline and surface recurring pain points to the roadmap.

Enterprise & Developer Support

• Build specialized technical capability  focused on developers using Workato through API-first and embedded deployments, Enterprise MCP integrations, and agentic workflow implementations.

• Develop technical support for developers on API-first, Enterprise MCP, and agentic deployments; create self-serve pathways to reduce ticket volume.

• Ensure the team has depth in REST/SOAP APIs, webhooks, OAuth, event-driven architectures, and the Workato SDK and recipe framework.

• Create developer-facing support pathways including documentation, sandbox environments, and community tooling that reduce ticket volume while increasing developer satisfaction.

• Partner with Product and Engineering to close feedback loops on developer experience issues surfaced through support.

Team & Cross-Functional

• Lead and grow the Philippines-based team and a small extension team in India, recruit support engineers and architects with depth to engage enterprise technical stakeholders.

• Lead and coach the management team on operational discipline, quality management, and how they think about customer outcomes — not just metrics.  

• Run structured quality reviews with each manager as a coaching tool, not a reporting exercise.

• Build career paths, competency frameworks, and AI fluency as a core skill requirement across all support roles.

• Identify high performers early and invest in their growth. Identify low performers early and act - do not leave either group in ambiguity.

• Partner with CCE, CSM, Engineering, and Product on clean handoffs, shared accountability, and feedback loops.

Requirements

Qualifications / Experience / Technical Skills

Experience

• 10+ years in enterprise technical support or support engineering; 2–4 years in a senior manager or director-level role.

• Hands-on experience with one or more legacy iPaaS platforms. 

• Demonstrated track record improving support operations: resolution time, escalation rates, CSAT.

• Experience leading teams in the Philippines or broader APAC.

Technical Depth

• Able to review integration logs and guide engineers through root cause analysis without defaulting to engineering escalation.

• Working knowledge of REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture, cloud infrastructure (AWS/Azure/GCP).

Soft Skills / Personal Characteristics

Leadership Qualities

• Change agent. Diagnoses entrenched problems and drives transformation without burning the team.

• Outcome-oriented, data-driven, and collaborative by default across CCE, CSM, Engineering, and Product.

• Confident communicator who can represent Support with senior leadership and enterprise customer stakeholders.

(REQ ID: 2699)

So, what’s the role all about? 

The Cyber Security Contract Analyst will work with the Trust Office and Legal team and is responsible for analyzing, correlating, documenting, and providing recommendations for customer and vendor service level agreements. Our cybersecurity team judiciously reviews each inbound (e.g. vendor services) and outbound (e.g. product services) contractual agreement to provision optimal and guaranteed customer success. This position will work closely with our Legal Office to quality control contract language and, support customer, partner, and vendor engagements to provide clarity, transparency, and recommendations to how our services provision cybersecurity controls.

Provides technical guidance and risk acceptance/denial parameters to Legal team and Vendor Management team to provision bilateral security gates amongst customers, partners, and vendors. Provide data analysis to support, compile, report, and communicate key security information for indirect and direct client engagements. Responsible for documenting and sustaining the company approved Security Profile, Standard Information Gathering (SIG) solution and, working with our current and future customers on accepting our industry adopted and accepted SIG.

This role is responsible for all facets of business contract analysis as it relates to cybersecurity; coordinating with our Legal, Customer Success, Technical Success, and Professional Services teams are instrumental to maintaining transparency and analyzing contractual service level agreements.

How will you make an impact?  

As a Cyber Security Contract Analyst, a Typical Day Might Include the Following:

• Perform and participate in the analysis, design and implementation of business processes and procedures for contract reviews and client engagements.
• Act as a liaison with various departments to resolve agreement disputes and improve security business objectives.
• Document and sustain industry accepted SIG solution to deliver above standard results to current and future customers.
• Engage, coordinate and continuously work with Sales Engineering and Technical Account/Support Management teams to document, provision, and communicate customer-available security instruments.
• Perform risk assessments of existing and proposed contracts; document acceptable solutions to amend contract language
• Conduct contract assessments, redline amended/proposed customer and vendor service agreements, and review contracts for completeness and accuracy prior to obtaining signatures.
• Anticipate contractual issues and recommend tailored solutions that will support payor contracts (new agreements, terminations, letter of agreements, amendments, regulatory agreements, and addendums) acceptable for secure environments.
• Perform cybersecurity clause contract evaluations to identify risk, outline key terms, and incorporate NICE inContact policies and procedures to align corporate business objectives into service obligations.
• Engage in business discussions with key internal teams and stakeholders (Sales, Sales Engineering, Technical/Customer Success, Finance, Legal, and Buyers) early in the contracting process to provide cybersecurity data and updates; and, to discuss potential service and obligations issues and contract requirements to deliver trust and success for the company and customers.
• Draft, redline, and coordinate NDAs and service agreements, contractual documents, reports, and other correspondence as directed.
• Maintain the highest level of personal certification, integrity and objectivity, following the company Code of Ethics and Nice inContact policies and procedures at all times.

Have you got what it takes?  

• Associate's degree in business information systems, Business Administration, Business Communications, Computer Science, Information Systems Security or related field or equivalent work experience required.
• Bachelor's Degree Preferred.
• 2+ years of contracting analysis experience at a technology or services company.
• Knowledgeable of all aspects of business procurement functions.
• Excellent communication skills, both written and oral.
• Understanding of cybersecurity methods and technologies within applications and cloud environments.
• Experience or education in program and contract analysis.
• Knowledge of contract drafting principles within technology organizations.
• Ability to present contract and service agreement recommendations supported by analytical evaluations.
• Proficient in Microsoft Office Suite and formal English grammar.
• Excellent critical thinking skills with ability to translate complex contract language into tangible and objective meaning, define contract problems, and provide language re-write recommendations to support successful agreements.
• Ability to map company policies and procedures and cybersecurity controls to vendor and customer service agreements.
• The attributes of a qualified candidate are a rational skepticism, a sense of risk appreciation, technical awareness, informed judgment and a strong operational understanding.

Bonus Experience: 

• Experience and familiarity with Salesforce operations.
• Working knowledge of Standard Information Gathering templates and solutions.
• Strong understanding of data security controls to include encryption (at rest and processing), network authentication, network security architectures, and access control.​

Certifications in security, contract analysis, or related field (one or more preferred):

• CompTIA Security +
• CompTIA Network +
• Certified Professional Contract Manager

Requisition ID: 10749
Reporting into: Manager, Information Security CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed. Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

Role: Account Director  

Location: Manila, Philippines

About the role: 

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns.

Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account — acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success.

We offer reasonable adjustments throughout the recruitment process.

The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination — serving as the key escalation point for clients and internal teams alike.

Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

What you will be doing: 

Client Services:

• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients — in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies — bringing relevant insights to clients

Processes and Operations:

• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership

Project Delivery:

• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood

New Business Development:

• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services

Team Development:

• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working

What you need to be great in this role: 

• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on performance and growth
• Commercially aware, with hands-on experience managing project-level budgets, invoicing, and financial admin
• Strong organisational skills — able to manage and prioritise multiple workloads in a fast-paced environment
• Clear, confident communicator with the ability to work effectively across client-side and agency teams
• Professional proficiency in English required; proficiency in Filipino is an advantage

Budget and Financial Management:

• Experience managing project-level production budgets, including cost tracking, purchase orders, and invoice reconciliation
• Ability to report on budget performance and flag financial risks to senior stakeholders early

Gen AI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to account management and client services, using them to improve efficiency, communication quality, and output
• Experience designing AI-assisted workflows for yourself and supporting the team in adopting them effectively
• Ability to train team members on effective use of AI tools within the discipline
• Agentic approach to managing complex, multi-workstream accounts — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human judgment must take precedence, with rigorous oversight of AI outputs

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Ready to lead a high-performing creative account for a globally recognised brand? Share your CV and let's talk.

Req ID: 17406

#LI-JQ1 #LI-Onsite

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in driving client success by managing stakeholder relationships, ensuring operational excellence across customer service and GBS campaigns, and overseeing KPI performance, service delivery, and continuous process improvements—contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead and manage client partnerships, ensuring alignment on business goals, service expectations, and overall success
• Oversee end-to-end operations across customer service and GBS campaigns, driving consistent performance and service excellence
• Take ownership of KPIs and service delivery, ensuring teams meet and exceed performance targets
• Provide strategic direction through regular business reviews, insights, and continuous improvement initiatives
• Drive seamless onboarding and transition of new clients or campaigns, ensuring operational readiness and stability
• Collaborate cross-functionally to ensure alignment between client expectations and internal execution
• Identify opportunities to optimize processes, improve efficiency, and enhance customer experience
• Act as a key escalation point, ensuring issues are resolved effectively while maintaining strong client relationships

What you’ll bring

• 3–5+ years experience in Customer Success, Account Management, or Operations roles
• Strong background in Customer Service (CS) operations and/or BPO environments
• Exposure to or experience in GBS / Shared Services / multi-process operations
• Proven track record managing client relationships and operational KPIs

Core Skills

• Strong understanding of end-to-end customer service and/or back-office operations
• Experience managing SLA/KPI-driven environments
• Strong stakeholder management (internal + external)
• Analytical mindset with ability to interpret operational data and trends
• Strong communication and presentation skills
• Ability to manage multiple campaigns in a fast-paced environment

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: 

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)                   

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Hybrid 

GOALS OF THE POSITION: 

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

MAIN RESPONSIBILITIES: 

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
• Strong technical and customer service know how on 1&1 and other internal operation/ systems
• Experience with Customer Service and Technical Support
• Has strong leadership skills 
• Organized, driven and results-oriented

Role: Programmatic Trader Manager

Location: Metro Manila

Reporting to: Hub Lead

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

We are looking for a Programmatic Trader Manager to join our world class trading team, The Trading position is at the heart of MiQ’s business, providing a unique link between commercial and analysis functions. The successful candidate will be empowered to manage a team of traders as well as directly trade and execute omnichannel programmatic media campaigns across a diverse portfolio.

Your main responsibilities will include:

Coaching & Training Traders

• Leveraging your experience and the wider business to enhance the experience of each Trader
• Regularly cadenced meetings with each managed Trader to run through their campaigns with the view of firstly enhancing performance and secondly monitor delivery and margins
• Bringing more commercial awareness into the Trading team
• Working closely with MiQ Management to ensure clear and timely communication on campaign, industry, and team opportunities and risks
• Recruiting and training world class trading talent, and providing continuous development for your team

Margin & Retention Management

• Monitor and manage margin and delivery across your campaigns, and the campaigns managed by your team.
• Delivering excellent campaign performance and client success across a diverse portfolio of accounts
•  Troubleshoot and provide support on any campaign, where technical issues may arise
• Manage workload and campaign distribution of each trader
• Troubleshooting and supporting on any client or technical issues which arise, providing expertise on new or intricate campaigns
• Liaising with the Sales and Account management teams, as well as relevant agencies, where necessary on campaign issues

Process Invention, Deployment and Monitoring

• Testing new products and features from our external partners and internal Product team
• Ensuring new and existing processes are deployed in the most efficient fashion and adhered to by all relevant stakeholders
• Encouraging team-wide adoption of new targeting tactics, optimisation methods and ways of working. 
• Being the voice of reason within your pod, as well as awareness outside your pod, and ensuring new initiatives are adopted across the wider MiQ Trading team. 

What you’ll bring 

• Proven programmatic trading experience
• Thorough understanding of the programmatic landscape and industry ecosystem
• High degree of experience in at least one of Xandr Invest, DV360, or The Trade Desk
• Previous management experience, managing at least 2 people
• Desire to support and develop your team, providing opportunities for them to learn and grow
• High level of organisation and conscientiousness
• Desire to learn from other markets and the wider MiQ team
• Alignment with MiQ's core values/culture
• The ability to provide energy, drive and enthusiasm for your team
• The dream to grow your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Apply today

Equal Opportunity Employer 

So, what’s the role all about?

The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services

How will you make an impact?  

• Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
• Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
• Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
• Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
• Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.

As a Senior Technical Account Manager, you will also be expected to:

• Have a proven background and understanding of modern cloud contact centers and their associated core applications.
• Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
• Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is 
  assured.
• Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and 
  reports.
• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
• Develop and mentor new members of the team and set high standards in all aspects of the role.
• Responsible for customer satisfaction, retention and referencability for all assigned accounts.

Have you got what it takes?

• 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
• Demonstrated technical problem-solving proficiency.
• Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a fast-paced environment.
• Strong team player with the ability to work with minimal supervision and complete all tasks.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Strong networking knowledge and VoIP technology exposure
• Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
• Strong understanding of modern cloud contact centre solutions and CX applications
• Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10625
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

The key role of a Senior Technical Account Manager is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NiCE’s products and services

How will you make an impact?  

• Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.
• Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
• Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes.
• Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights, and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.
• Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NiCE portfolio and focused on supporting clients to optimize their use and performance.

As a Senior Technical Account Manager, you will also be expected to:

• Have a proven background and understanding of modern cloud contact centers and their associated core applications.
• Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
• Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is 
  assured.
• Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities.
• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and 
  reports.
• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
• Develop and mentor new members of the team and set high standards in all aspects of the role.
• Responsible for customer satisfaction, retention and referencability for all assigned accounts.

Have you got what it takes?

• 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery.
• Demonstrated technical problem-solving proficiency.
• Strong analytical and advanced troubleshooting skills with end-users/customers.Strong customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a fast-paced environment.
• Strong team player with the ability to work with minimal supervision and complete all tasks.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Strong networking knowledge and VoIP technology exposure
• Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP)
• Strong understanding of modern cloud contact centre solutions and CX applications
• Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10623
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

We have an immediate need for a Customer Success Manager (CSM) to join our team in the Philippines. As a Customer Success Manager for Enterprise and Strategic accounts, you will own the relationship and account management activities for high-value customers. Your mission is to build long-term partnerships, ensure customers realize the full value of our services, and drive business retention and growth. Reporting to the Sr. Director of Customer Success, you will act as a trusted advisor by understanding customers’ business and IT objectives, advocating on their behalf, resolving issues, and driving satisfaction and loyalty.

Key Responsibilities

Account Management

• Manage a portfolio of Enterprise and Strategic accounts to increase renewals, reduce churn, and identify expansion opportunities.
• Drive expansion revenue opportunities to closure partnering with other Go-To-Market team members when appropriate.
• Develop and execute customized success plans aligned with customers’ global business goals.
• Keep informed of the Spinnaker Support services portfolio and know how to translate our offerings into solving customer challenges and needs.
• Drive lifetime customer value by anticipating needs and ensuring positive customer health scores.

Customer Advocacy & Relationship Building

• Serve as the primary post-sales contact for account questions, technical and security inquiries.
• Lead customer escalations in partnership with cross-functional teams, driving resolution and continuous improvement.
• Conduct regular business reviews with executive stakeholders to align our services with their strategic objectives.

Cross-functional Collaboration

• Partner closely with Sales to develop account plans and identify growth opportunities.
• Collaborate with Marketing to support corporate initiatives, industry events, and customer references.

Process Improvement & CRM Management

• Maintain accurate CRM data including renewal, upsell, and cross-sell opportunities.
• Support global renewal and retention processes while contributing feedback on service, process, and tool enhancements.
• Help refine the customer journey by implementing standardized engagement points based on usage and satisfaction insights.

Qualifications & Experience

• 7+ years in customer-facing roles such as Customer Success, Sales, and/or Marketing with a strong track record of driving customer satisfaction and retention.
• Experience managing complex enterprise accounts and building trusted customer relationships, ability to seek new relationships as needed for driving upsell.
• Understanding of Oracle, SAP, and VMware ecosystems preferred, ability to grasp new technical services as they become part of our offering.
• Excellent communication, negotiation, and presentation skills with the ability to engage at executive levels.
• Proven ability to identify and close renewal and expansion opportunities.
• Strong time management and prioritization skills to ensure timely and effective follow-up.
• Proactive, hands-on approach with a passion for delivering seamless customer experiences and acting as a customer advocate.
• Detail-oriented with consistent CRM hygiene and account lifecycle management expertise.
• Ability to work effectively within cross-functional teams including field sales, implementation, and management.
• Flexible and adaptable in a high-change environment; open to new concepts and continuous learning.
• Self-motivated, curious, and creative with willingness to lead special projects.

Location & Travel

This is a remote position requiring travel to customer sites is approximately 10-20% annually (2-4 times quarterly).

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

So, what’s the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?  

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10593
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?  

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9873
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

Role:  GenAI Senior Project Manager 

Location:  Manila, Philippines

About the role: 

The Senior Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17196

#LI-Hybrid #LI-JQ1

Role:  GenAI Project Manager 

Location:  Manila, Philippines

About the role: 

The Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17197

#LI-Hybrid #LI-JQ1