Veterinary Assistant

Position Summary: 

The Veterinary Assistant provides essential support to the veterinarian during outpatient exams and throughout the diagnosis and treatment of patients. They care for all patients, assist with medical procedures, and help ensure each patient receives high-quality, compassionate care. In this role, the Veterinary Assistant also serves as a key connection between the veterinarian and clients. Through exceptional service and communication, the Veterinary Assistant helps build trust and foster lasting relationships with clients and their pets. 

Primary Responsibilities: 

• Provides compassionate, professional care to patients and clients at all times. 

• Communicates clearly and respectfully with clients, doctors, and team members, including answering phones and routing inquiries as needed. 

• Handles sensitive client situations with empathy and discretion, escalating medical questions appropriately. 

• Assists the veterinarian during exams, diagnostics, treatments, and surgical procedures. 

• Safely restrains animals of varying sizes and temperaments using low-stress handling techniques. 

• Administers medications, draws up vaccines, collects lab samples, and performs basic lab tests as directed. 

• Creates, reviews, and enters treatment plans accurately in the medical record system. 

• Educates clients on common vaccinations, medications, and treatment protocols to ensure understanding of care plans and follow-up recommendations. 

• Accurately records patient information and maintains organized, up-to-date medical records. 

• Enters charges accurately and assists with the client check-out process, including processing payments when needed. 

• Ensures exam rooms, treatment areas, and hospital spaces are clean, stocked, and well maintained. 

• Demonstrates consistent reliability, punctuality, and commitment to supporting patients, clients, and hospital operations. 

• Performs all other duties as assigned. 

Qualifications: 

• High school diploma or equivalent required. 

• Basic computer proficiency, including the ability to use practice management software and Microsoft Office applications. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Able to work safely around cleaning chemicals, anesthetic gases, radiation, zoonotic diseases, and animal bodily fluids. 

• Maintains composure and professionalism in emotionally challenging or high-stress situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Client Service Representative

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. 

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. 

• Fill veterinary prescriptions accurately and provide instructions to clients. 

• Assist with over-the-counter product sales and maintain inventory. 

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

• Participate in opening, closing, and weekend duties as assigned. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

• Accurate data entry and record-keeping skills. 

• Able to perform basic math for cash handling, billing, and appointment management. 

• Manual dexterity required for typing, filing, and handling patients or supplies. 

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Compensation and Benefits: 

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Nonantum Veterinary Clinic in Landenberg, Pennsylvania (1 hr SW of Philadelphia) is seeking a full time Associate Veterinarian to join their 8 doctor team.

Nonantum is the largest full-service general practice within the tri-state region. We are proud to provide our patients with quality and compassionate veterinary care. Our family-oriented team provides a safe, yet fun working environment with ample opportunities for professional development. We believe in growth and will provide you with mentorship and opportunities to be at your personal and professional best.

Our ideal candidate is a team player who is passionate about providing personalized care and always has the patient’s best interest in mind. Our hospital thrives on teamwork and compassion. Our incredibly skilled support team takes pride in maintaining an exceptional level of patient care and collaboration with our doctor team. Nonantum Veterinary Clinic welcomes both experienced and new graduate candidates.

Highlights

• 8 employee veterinarians with large, skilled support staff
• Close knit, family oriented, skilled and experienced team of doctors that work extremely well together
• 8,000 sq ft. facility
• Visiting specialists such as a cardiologist, radiologist, and an orthopedic surgeon
• Work-life balance is a priority: we strive to provide schedules that work well for each vet and their families
• Large amount of surgery and dentistry cases
• 100% companion animal focused
• Landenberg is a wonderful place to raise a family and is less than 10 min from Newark; 1 hr- 1.5 hrs from Delaware, Baltimore and Philadelphia

Who we are looking for

• Full time Veterinarian
• New graduates seeking mentorship and experienced veterinarians welcome
• Collaborative team member who keeps up to date on new developments in veterinary medicine

About VetEvolve

• Nonantum Veterinary Clinic is part of the VetEvolve hospital network. VetEvolve’s goal is simple - to provide every team member with the resources they need to be “Happy Here.” Happy Here means something different to each individual and will evolve as you progress through your career and/or experience significant life changes. We look forward to learning more about your goals and how we can best support you.
• Strong, people-focused culture centered around our core values - Serve, Evolve, Trust. We use these values to guide our actions and the way we support each other every day.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve Veterinarian
• Learn more about why our veterinarians and support teams are Happy Here via our blog and video pages

Compensation & Benefits

• Full-time, experienced veterinarian: Commensurate with skillset, experience, schedule and your preferred pace.
• Additional opportunities to earn: Highly competitive monthly, no negative accrual bonus plan. Earning potential 180k+. Bonus plan is not mandatory (for candidates preferring straight salary). 
• Relocation stipend
• Bonus in exchange for multi-year commitment negotiable; commensurate with length of commitment, skillset and schedule commitment
• Basic benefits information: Paid vacation & sick leave; health, dental, vision insurance with generous employer contribution; several additional supplemental insurance options; 100% coverage of liability, license defense, professional dues and licensing fees, 401k with generous employer contribution, 100% coverage of short term disability insurance premiums.
• Wellness, Mentorship and Professional Development
  • Customizable continuing education package tailored to your goals and passions & full week of paid time off for continuing education each year.
  • Support From the Start wet lab-focused mentorship program for new graduates. Continues through your first year of employment.
  • Additional internal continuing education opportunities including but not limited to webinars, annual veterinarian retreats, local didactic and hands-on CE
  • Vet Specialists On Demand, AbleTo coaching & counseling and several additional mental health and professional development tools.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Contact Vicki Fong at fong@vetevolve.com for more information and a confidential, exploratory conversation.

Nonantum Veterinary Clinic in Landenberg, Pennsylvania (1 hr SW of Philadelphia) is seeking a part time Associate Veterinarian to join their 8 doctor team.

Nonantum is the largest full-service general practice within the tri-state region. We are proud to provide our patients with quality and compassionate veterinary care. Our family-oriented team provides a safe, yet fun working environment with ample opportunities for professional development. We believe in growth and will provide you with mentorship and opportunities to be at your personal and professional best.

Our ideal candidate is a team player who is passionate about providing personalized care and always has the patient’s best interest in mind. Our hospital thrives on teamwork and compassion. Our incredibly skilled support team takes pride in maintaining an exceptional level of patient care and collaboration with our doctor team. Nonantum Veterinary Clinic welcomes both experienced and new graduate candidates.

Highlights

• 8 employee veterinarians with large, skilled support staff
• Close knit, family oriented, skilled and experienced team of doctors that work extremely well together
• 8,000 sq ft. facility
• Visiting specialists such as a cardiologist, radiologist, and an orthopedic surgeon
• Work-life balance is a priority: we strive to provide schedules that work well for each vet and their families
• Large amount of surgery and dentistry cases
• 100% companion animal focused
• Landenberg is a wonderful place to raise a family and is less than 10 min from Newark; 1 hr- 1.5 hrs from Delaware, Baltimore and Philadelphia

Who we are looking for

• Part time Veterinarian
• New graduates seeking mentorship and experienced veterinarians welcome
• Collaborative team member who keeps up to date on new developments in veterinary medicine

About VetEvolve

• Nonantum Veterinary Clinic is part of the VetEvolve hospital network. VetEvolve’s goal is simple - to provide every team member with the resources they need to be “Happy Here.” Happy Here means something different to each individual and will evolve as you progress through your career and/or experience significant life changes. We look forward to learning more about your goals and how we can best support you.
• Strong, people-focused culture centered around our core values - Serve, Evolve, Trust. We use these values to guide our actions and the way we support each other every day.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve Veterinarian
• Learn more about why our veterinarians and support teams are Happy Here via our blog and video pages

Compensation & Benefits

• Part-time, experienced veterinarian: Commensurate with skillset, experience, schedule and your preferred pace.
• Additional opportunities to earn: Highly competitive monthly, no negative accrual bonus plan. Bonus plan is not mandatory (for candidates preferring straight salary). 
• Relocation stipend
• Bonus in exchange for multi-year commitment negotiable; commensurate with length of commitment, skillset and schedule commitment
• Wellness, Mentorship and Professional Development
  • Customizable continuing education package tailored to your goals and passions 
  • Support From the Start wet lab-focused mentorship program for new graduates. Continues through your first year of employment.
  • Additional internal continuing education opportunities including but not limited to webinars, annual veterinarian retreats, local didactic and hands-on CE
  • Vet Specialists On Demand, AbleTo coaching & counseling and several additional mental health and professional development tools.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Contact Vicki Fong at fong@vetevolve.com for more information and a confidential, exploratory conversation.

Nonantum Veterinary Clinic in Landenberg, Pennsylvania (1 hr SW of Philadelphia) is seeking a part time Associate Veterinarian to join their 8 doctor team.

Nonantum is the largest full-service general practice within the tri-state region. We are proud to provide our patients with quality and compassionate veterinary care. Our family-oriented team provides a safe, yet fun working environment with ample opportunities for professional development. We believe in growth and will provide you with mentorship and opportunities to be at your personal and professional best.

Our ideal candidate is a team player who is passionate about providing personalized care and always has the patient’s best interest in mind. Our hospital thrives on teamwork and compassion. Our incredibly skilled support team takes pride in maintaining an exceptional level of patient care and collaboration with our doctor team. Nonantum Veterinary Clinic welcomes both experienced and new graduate candidates.

Highlights

• 8 employee veterinarians with large, skilled support staff
• Close knit, family oriented, skilled and experienced team of doctors that work extremely well together
• 8,000 sq ft. facility
• Visiting specialists such as a cardiologist, radiologist, and an orthopedic surgeon
• Work-life balance is a priority: we strive to provide schedules that work well for each vet and their families
• Large amount of surgery and dentistry cases
• 100% companion animal focused
• Landenberg is a wonderful place to raise a family and is less than 10 min from Newark; 1 hr- 1.5 hrs from Delaware, Baltimore and Philadelphia

Who we are looking for

• Part time Veterinarian
• New graduates seeking mentorship and experienced veterinarians welcome
• Collaborative team member who keeps up to date on new developments in veterinary medicine

About VetEvolve

• Nonantum Veterinary Clinic is part of the VetEvolve hospital network. VetEvolve’s goal is simple - to provide every team member with the resources they need to be “Happy Here.” Happy Here means something different to each individual and will evolve as you progress through your career and/or experience significant life changes. We look forward to learning more about your goals and how we can best support you.
• Strong, people-focused culture centered around our core values - Serve, Evolve, Trust. We use these values to guide our actions and the way we support each other every day.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve Veterinarian
• Learn more about why our veterinarians and support teams are Happy Here via our blog and video pages

Compensation & Benefits

• Part-time, experienced veterinarian: Commensurate with skillset, experience, schedule and your preferred pace.
• Additional opportunities to earn: Highly competitive monthly, no negative accrual bonus plan. Bonus plan is not mandatory (for candidates preferring straight salary). 
• Relocation stipend
• Bonus in exchange for multi-year commitment negotiable; commensurate with length of commitment, skillset and schedule commitment
• Wellness, Mentorship and Professional Development
  • Customizable continuing education package tailored to your goals and passions 
  • Support From the Start wet lab-focused mentorship program for new graduates. Continues through your first year of employment.
  • Additional internal continuing education opportunities including but not limited to webinars, annual veterinarian retreats, local didactic and hands-on CE
  • Vet Specialists On Demand, AbleTo coaching & counseling and several additional mental health and professional development tools.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Contact Vicki Fong at fong@vetevolve.com for more information and a confidential, exploratory conversation.

Practice Manager

Position Summary: 

The Practice Manager is responsible for the overall success of their hospital’s daily operations, ensuring exceptional patient care, client service, and business performance. This role serves as the driving force behind a positive, high-performing culture that aligns with VetEvolve’s guiding principles of Care First, Better Together, Grow Forward, and Own It. 

The Practice Manager maintains a clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy, accountability, and business acumen, this leader keeps VetEvolve’s mission and values at the forefront of all decisions, communications, and strategic initiatives. 

Using excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. 

The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve’s network of hospitals. 

Primary Responsibilities: 

• Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager. 
• Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service. 
• Oversee employee time and attendance, review and approve payroll hours, and ensure timely submission for processing. 
• Monitor payroll costs and track actual results against budget, identifying opportunities for efficiency and optimization. 
• Coordinate all accounts payable activities, ensuring timely and accurate communication of information to the bookkeeper. 
• Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team. 
• Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs. 
• Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime. 
• Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments. 
• Foster a positive, engaged culture by promoting teamwork, morale, and alignment with VetEvolve’s mission and core values. 
• Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience. 
• Maintain open communication with veterinarians to continually improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager. 
• Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals. 
• Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care. 
• Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team. 
• Organize and participate in community events to build relationships, strengthen client loyalty, and enhance the hospital’s local presence. 
• Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactively identify opportunities to optimize utilization and efficiency. 
• Monitor and maintain medical equipment to ensure functionality, compliance, and readiness for patient care. 
• Maintain compliance with all local, state, and federal regulations, and promptly address or escalate any safety or licensing concerns to the Regional Manager. 
• Regularly review practice performance metrics (P&L, labor, production, and client satisfaction) with the Regional Manager to identify trends and implement corrective actions. 
• Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.

Qualifications: 

• Bachelor’s degree in Business Administration, Management, or a related field preferred, or equivalent combination of education and progressive veterinary practice management experience. 
• Minimum of 3–5 years of leadership experience in a veterinary environment required. 
• Demonstrated success managing teams, driving operational performance, and improving client satisfaction. 
• Strong understanding of veterinary practice operations, financial drivers (P&L management, budgeting, KPI tracking), and compliance requirements. 
• Proven ability to coach, develop, and motivate diverse teams while fostering a culture of accountability, engagement, and collaboration. 
• Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence. 
• Experience managing multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment. 
• Strong communication and interpersonal skills; able to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration. 
• Track record of identifying challenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes. 
• Skilled in Microsoft Office Suite and practice management software, with the ability to leverage technology to enhance efficiency and reporting accuracy. 
• Certified Veterinary Practice Manager (CVPM) designation preferred, or willingness to pursue certification. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Continuing Education & Development 

• Attend a minimum of two (2) Practice Management Meetings or workshops per year to foster collaboration and ongoing professional growth (pre-approval required by the Director of Operations). 
• Participate in at least two (2) VetEvolve events annually (e.g., conferences, CE dinners, diligence meetings) to strengthen business understanding and connection across the organization. 
• This role serves as a key developmental position for individuals aspiring to future multi-site leadership opportunities within VetEvolve. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Travel Requirements:  

• Minimal travel (0–10%); occasional travel within the region for meetings, cross-training, or events as required/approved.

Nonantum Veterinary Clinic in Landenberg, Pennsylvania (1 hr SW of Philadelphia) is seeking a full time Associate Veterinarian to join their 8 doctor team.

Nonantum is the largest full-service general practice within the tri-state region. We are proud to provide our patients with quality and compassionate veterinary care. Our family-oriented team provides a safe, yet fun working environment with ample opportunities for professional development. We believe in growth and will provide you with mentorship and opportunities to be at your personal and professional best.

Our ideal candidate is a team player who is passionate about providing personalized care and always has the patient’s best interest in mind. Our hospital thrives on teamwork and compassion. Our incredibly skilled support team takes pride in maintaining an exceptional level of patient care and collaboration with our doctor team. Nonantum Veterinary Clinic welcomes both experienced and new graduate candidates.

Highlights

• 8 employee veterinarians with large, skilled support staff
• Close knit, family oriented, skilled and experienced team of doctors that work extremely well together
• 8,000 sq ft. facility
• Visiting specialists such as a cardiologist, radiologist, and an orthopedic surgeon
• Work-life balance is a priority: we strive to provide schedules that work well for each vet and their families
• Large amount of surgery and dentistry cases
• 100% companion animal focused
• Landenberg is a wonderful place to raise a family and is less than 10 min from Newark; 1 hr- 1.5 hrs from Delaware, Baltimore and Philadelphia

Who we are looking for

• Full time Veterinarian
• New graduates seeking mentorship and experienced veterinarians welcome
• Collaborative team member who keeps up to date on new developments in veterinary medicine

About VetEvolve

• Nonantum Veterinary Clinic is part of the VetEvolve hospital network. VetEvolve’s goal is simple - to provide every team member with the resources they need to be “Happy Here.” Happy Here means something different to each individual and will evolve as you progress through your career and/or experience significant life changes. We look forward to learning more about your goals and how we can best support you.
• Strong, people-focused culture centered around our core values - Serve, Evolve, Trust. We use these values to guide our actions and the way we support each other every day.
• “They allow me the freedom to practice as I see fit…We can make almost all of our main decisions ourselves, at the clinic level. Their up front focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me.” - VetEvolve Veterinarian
• Learn more about why our veterinarians and support teams are Happy Here via our blog and video pages

Compensation & Benefits

• Full-time, experienced veterinarian: Commensurate with skillset, experience, schedule and your preferred pace.
• Additional opportunities to earn: Highly competitive monthly, no negative accrual bonus plan. Earning potential 180k+. Bonus plan is not mandatory (for candidates preferring straight salary). 
• Relocation stipend
• Bonus in exchange for multi-year commitment negotiable; commensurate with length of commitment, skillset and schedule commitment
• Basic benefits information: Paid vacation & sick leave; health, dental, vision insurance with generous employer contribution; several additional supplemental insurance options; 100% coverage of liability, license defense, professional dues and licensing fees, 401k with generous employer contribution, 100% coverage of short term disability insurance premiums.
• Wellness, Mentorship and Professional Development
  • Customizable continuing education package tailored to your goals and passions & full week of paid time off for continuing education each year.
  • Support From the Start wet lab-focused mentorship program for new graduates. Continues through your first year of employment.
  • Additional internal continuing education opportunities including but not limited to webinars, annual veterinarian retreats, local didactic and hands-on CE
  • Vet Specialists On Demand, AbleTo coaching & counseling and several additional mental health and professional development tools.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Contact Vicki Fong at fong@vetevolve.com for more information and a confidential, exploratory conversation.

Practice Manager

Nonantum Veterinary Clinic in Landenberg, Pennsylvania (1 hour outside of Philadelphia) is the largest full-service general practice within the tri-state region. Located in a beautiful 8,000 sq ft facility, we see a large number of surgical and dental cases and are 100% companion animal focused. We have a close-knit, family oriented, experienced and cohesive team of doctors with visiting specialists including a cardiologist, radiologist, and orthopedic surgeon providing expanded services. NVC welcomes both experienced and new graduate veterinary professionals to join our compassionate team!

Position Summary: 

The Practice Manager is responsible for the overall success of their hospital’s daily operations, ensuring exceptional patient care, client service, and business performance. This role serves as the driving force behind a positive, high-performing culture that aligns with VetEvolve’s guiding principles of Care First, Better Together, Grow Forward, and Own It. 

The Practice Manager maintains a clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy, accountability, and business acumen, this leader keeps VetEvolve’s mission and values at the forefront of all decisions, communications, and strategic initiatives. 

Using excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. 

The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success of VetEvolve’s network of hospitals. 

Primary Responsibilities: 

• Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager. 
• Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service. 
• Oversee employee time and attendance, review and approve payroll hours, and ensure timely submission for processing. 
• Monitor payroll costs and track actual results against budget, identifying opportunities for efficiency and optimization. 
• Coordinate all accounts payable activities, ensuring timely and accurate communication of information to the bookkeeper. 
• Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team. 
• Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs. 
• Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime. 
• Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments. 
• Foster a positive, engaged culture by promoting teamwork, morale, and alignment with VetEvolve’s mission and core values. 
• Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience. 
• Maintain open communication with veterinarians to continually improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager. 
• Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals. 
• Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care. 
• Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team. 
• Organize and participate in community events to build relationships, strengthen client loyalty, and enhance the hospital’s local presence. 
• Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactively identify opportunities to optimize utilization and efficiency. 
• Monitor and maintain medical equipment to ensure functionality, compliance, and readiness for patient care. 
• Maintain compliance with all local, state, and federal regulations, and promptly address or escalate any safety or licensing concerns to the Regional Manager. 
• Regularly review practice performance metrics (P&L, labor, production, and client satisfaction) with the Regional Manager to identify trends and implement corrective actions. 
• Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.

Qualifications: 

• Bachelor’s degree in Business Administration, Management, or a related field preferred, or equivalent combination of education and progressive veterinary practice management experience. 
• Minimum of 3–5 years of leadership experience in a veterinary environment required. 
• Demonstrated success managing teams, driving operational performance, and improving client satisfaction. 
• Strong understanding of veterinary practice operations, financial drivers (P&L management, budgeting, KPI tracking), and compliance requirements. 
• Proven ability to coach, develop, and motivate diverse teams while fostering a culture of accountability, engagement, and collaboration. 
• Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence. 
• Experience managing multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment. 
• Strong communication and interpersonal skills; able to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration. 
• Track record of identifying challenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes. 
• Skilled in Microsoft Office Suite and practice management software, with the ability to leverage technology to enhance efficiency and reporting accuracy. 
• Certified Veterinary Practice Manager (CVPM) designation preferred, or willingness to pursue certification. 
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  
• Professional, neat appearance consistent with hospital standards. 

Continuing Education & Development 

• Attend a minimum of two (2) Practice Management Meetings or workshops per year to foster collaboration and ongoing professional growth (pre-approval required by the Director of Operations). 
• Participate in at least two (2) VetEvolve events annually (e.g., conferences, CE dinners, diligence meetings) to strengthen business understanding and connection across the organization. 
• This role serves as a key developmental position for individuals aspiring to future multi-site leadership opportunities within VetEvolve. 

Compensation and Benefits:  

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

Travel Requirements:  

• Minimal travel (0–10%); occasional travel within the region for meetings, cross-training, or events as required/approved.