Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Flexible to work from our Paris office once a week - Hybrid model
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English

We are seeking a high-impact Travel Payments Consultant to serve as the lead advisor for our clients. This is a customer-facing strategic role designed for someone who can walk into a boardroom and explain how a payment architecture could have an impact on month end reconciliation but also solve for global tax fragmentation.

You won't just be recommending payment solutions; you will be designing the "Financial Blueprint" for global companies. Your goal is to help clients navigate the friction between a frictionless checkout and the "hard walls" of international tax compliance and e-invoicing mandates.

Key Responsibilities

• Strategic Advisory: Lead discovery workshops with client CFOs and CTOs to audit their current payment stacks and identify opportunities for efficiencies and optimization.
• Solution Architecture: Design end-to-end flows that integrate payment gateways with e-invoicing to ensure legal compliance without ruining the user experience.
• Tax & Compliance Roadmap: Educate clients on the impact of Continuous Transaction Controls (CTC) and help them transition from manual invoicing to automated, real-time fiscal reporting.
• Vendor Selection & Orchestration: Act as a neutral advisor to help clients select the right mix of PSPs (Payment Service Providers), Tax Engines, and Middleware to support their specific geographic footprint.
• Implementation Oversight: Bridge the gap between the client’s business requirements and the technical delivery teams to ensure the final solution meets local fiscal "truth."

Experience

• 5+ years processing and reconciling travel-related payments including airline tickets, hotel accommodations, car rentals, and ancillary travel services.
• 5+ years managing multiple payment methods such as virtual cards, lodge cards, corporate credit cards, and direct billing arrangements.
• 5+ years reviewing and validating supplier invoices for accuracy, contractual compliance, and correct authorization prior to payment.
• Investigate and resolve payment discrepancies, chargebacks, and vendor billing issues efficiently.
• Partner with travel management companies (TMCs), suppliers, and internal stakeholders to support seamless payment operations.
• Maintain accurate financial records and support month-end close, reconciliations, and reporting activities.
• Monitor transactions for duplicate charges, fraud risks, and policy exceptions.
• Assist with the implementation and optimization of travel payment and expense management systems.
• Provide guidance to travelers and internal teams regarding payment processes and policies.
• Ensure adherence to company policies, financial controls, and regulatory requirements.
• Nice to have: 5+ years exposure to VAT and other indirect taxes related to travel services, including basic validation of tax treatment on supplier invoices and support for tax reporting or recovery processes.

About the Role:

The Sourcing Manager is responsible for developing and executing contracting strategies that align with the organization’s goals. This role involves managing supplier relationships, negotiating contracts, and ensuring expansion of hotel portfolio with a competitive cost, quality, and relationship building with the hotel suppliers. The Sourcing Manager will collaborate closely with various departments, including operations, finance, and revenue, to optimize the supply chain and support overall business objectives.

Key Responsibilities:

• Identify and prioritize hotel groups and individual properties aligned with Nuitee’s demand and growth strategy
• Actively prospect and engage hotel decision-makers (Revenue, Distribution, Commercial, GMs)
• Pitch Nuitee’s value proposition clearly and confidently, tailored to each partner
• Lead commercial discussions and contract negotiations with hotels and chains
• Close direct contracts and ensure clean, complete handover to internal teams
• Maintain a strong pipeline of opportunities and progress deals with urgency
• Work closely with Connectivity and Ops teams to validate feasibility before signing
• Accurately track deal activity, pipeline, and blockers in CRM tools

What Success Looks Like

• New hotels and chains signed consistently and at pace
• High-quality contracts aligned with Nuitee’s commercial and technical standards
• Short sales cycles and fast progression from first contact to signature
• Strong collaboration and clean handovers to Account Managers

Our Ideal Candidate:

• Bachelor’s degree in Tourism, Business, Marketing or Administration
• 3+ years winning hotel supply at an OTA/wholesaler or selling for a hotel group.
• A contact book across top properties/owner groups—and the confidence to use it.
• Proven track record closing multi-property or chain agreements.
• Strong, simple communication; you handle objections and get to “yes.”
• Fluent English + local language (see below). 
• Comfortable with frequent travel (to 40%)

Skills:

• Strong negotiation and contract management skills.
• Excellent analytical and problem-solving abilities.
• Leadership and team management experience.
• Ability to work collaboratively with cross-functional teams.
• Strong communication and presentation skills.
• Proficiency in sourcing and procurement software tools.

The Community You Will Join:

The Airbnb Hotels team, which includes HotelTonight, is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping independent, boutique hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make

As an Account Executive, you will be responsible for converting leads into net‑new supply to support new-market launches and at pace to hit quarterly goals. Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams. This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels , and ensuring that Airbnb always has the best hotel inventory and deals available  to our guests.

This role is based in Paris (hybrid, 2-3 days a week in the office).  It will start off as a 12-month FTC with the potential for conversion depending on individual performance. 

A Typical Day

• Meet and exceed KPIs by owning the performance and success of assigned region
• Prospect new potential hotels through external research, networking, and use of Airbnb tools
• Securing new hotels involves targeted sales strategies and negotiating and closing the deals
• Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person
• Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals
• Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally
• Support hotel onboarding as needed from won sales opportunities
• Implement scalable strategies that drive maximum business impact across a wide range of hotel partners
• Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value

Your Expertise

• 6+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management
• Previous hospitality experience is a plus
• Strong language proficiency in both English and French
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence partners 
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.