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D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description:
H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world.
We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
The Product Manager, will have a proven track record in driving product roadmaps, balancing strategic priorities with customer needs and business impact. The role will be collaborating with our Product Team working with talented designers and product managers to create great user experiences. You will bring the product vision to life through clear and concise issue descriptions, agile backlog prioritization, sprint planning, and seamless cooperation with design, QA, and developers. The team you will be joining consists of passionate, talented, and creative people looking to revolutionize the way rich content like videos, games, and simulations are created and experienced in the future.
To effectively prioritize and create actionable issues, you will gather insights through interviews, surveys, market research, and collaboration with stakeholders. Success in this role requires curiosity, quick learning, and the ability to apply new technologies and insights to address customer challenges. Creativity and an innovative mindset, combined with a data-driven approach, are essential for delivering impactful solutions.
Key Responsibilities:
- Exercise curiosity and empathy in order to build products that our customers love.
- Initiate and involve customers, prospects, and internal stakeholders in user empathy and discovery sessions to better understand their challenges.
- Solicit inputs for your roadmap by collaborating with engineering, marketing, sales, customer engagement, and other stakeholders.
- Define a vision for your products and/or features that reinforce a persuasive vision of the future of learning.
- Create strategy for your product or features which identifies market opportunities, grows the product portfolio, and drives the go-to-market execution.
- Actively develop and maintain a data-driven product roadmap to deliver on the product vision and strategy.
- Define end-to-end tactics, milestones and success metrics that are easily understood and measurable.
- In collaboration with engineering and design, translate the product vision and roadmap into feature level details and user stories with success criteria.
- Manage the impact of scope change and priority with all stakeholders.
- Ensure products are delivered on schedule and with high quality results.
- Create the necessary artifacts to communicate initiative goals, scope, solution proposals, and product status effectively.
- Lead the complete product development life cycle in an agile environment from developing use cases to product delivery in market, to post release and end of life.
- Own and define the full product lifecycle as a subject matter expert regarding assigned problems and their resulting solutions.
- Participate and contribute to team rituals (Sprint Planning, Retros, Sprint Demos, Stand-ups).
- Act as the ‘evangelist’ of your product features, internally and externally.
- Represent the 'voice of our customers' to internal teams.
- Clearly communicate the larger product vision and specific product requirements across the organization, from senior executives to agile team members.
- Enable solutions engineers and account executives on product values and features to facilitate great demonstrations for prospects, customers, and partners.
Skills/Competencies:
- A proven track record in driving high-level product roadmaps balancing strategic priorities with customer needs and business impact. Preferably over 5 years of experience in a similar role.
- Experience managing the full product lifecycle.
- Strong cross discipline collaborative skills.
- Strong ability in fostering innovation and collaboration across functions.
- Skilled in presenting roadmaps and market analyses. Excellent oral and written communication skills.
- Ability to define and implement product strategies aligned with business goals, market opportunities, and long-term growth objectives.
- Preferably someone with a deep understanding of market dynamics within education and technology.
- Proven ability to meet or exceed assigned targets, budgets and deadlines.
- Strong analytical and problem-solving skills.
Suggested Qualifications/Experience:
MBA and Bachelor’s degree or equivalent in Business, Computer Science, Engineering or related fields of study.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Ready to apply?
Apply to D2L
Vice President, Value Delivery - Europe (Professional Services)
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What Cognite is: Relentless to achieve
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.
We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you’ll feel right at home here.
Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future.
You lead through data and financial rigor, but you influence through outcomes, trust, and cross-functional alignment. You build teams that operate as strategic partners to Sales, Product, and Engineering—not downstream executors—and you are known for reducing, not creating, friction across the customer lifecycle.
The Pace: You’ll operate in a fast-scaling SaaS and industrial AI environment, scaling toward global market leadership in industrial data and AI. You will be accountable for building and leading a world-class value delivery organization across Europe that consistently delivers measurable customer outcomes, protects and grows services margins, and fuels expansion and renewals. This is an environment where speed, precision, and cross-functional alignment are non-negotiable
How you’ll demonstrate Ownership
We’re seeking a Vice President, Value Delivery – Europe who is the Regional GM for services: fully accountable for P&L, customer outcomes, and organizational scalability, while protecting customer trust and cross-functional alignment. You treat delivery as a lever for long-term account value and product adoption, not just implementation. You obsess over utilization, margin, forecast accuracy, and customer satisfaction—and you know how to build systems, teams, and rituals that continuously improve those metrics.
If you’ve led multi-market professional services organizations, scaled from regional player to global contender, and consistently turned complex industrial data programs into referenceable success stories—this role is for you. As Vice President, Value Delivery – Europe, you will own and drive the complete P&L performance of professional services delivery across the region. Your success will be measured by your ability to:
- Deliver measurable customer outcomes that prove the value of Cognite Data Fusion and our AI capabilities.
- Achieve and exceed aggressive growth and profitability targets for services in Europe.
- Build, lead, and retain a high-performing delivery organization that can scale with Cognite’s product roadmap and go-to-market strategy.
Regional P&L leadership & financial performance
- Own full financial accountability for the European services business, including costs, margins, and investment decisions.
- Drive profitable growth through strategic pricing, disciplined resource optimization, and operational efficiency.
- Manage the regional budget across personnel, partners, technology, travel, and operations, ensuring investments are tied to value creation.
- Partner with Finance and Operations on accurate revenue recognition, project accounting, margin analysis, and portfolio-level reporting.
- Ensure accurate forecasting, budgeting, and financial reporting with clear visibility into risk and upside.
- Track and improve delivery KPIs such as utilization, forecast accuracy, profitability, and cash.
Staffing, capacity planning & resourcing
- Lead workforce planning with the Staffing Manager to ensure optimal staffing for current and forecasted demand.
- Monitor utilization and productivity, proactively addressing capacity gaps or surpluses before they impact delivery or margins.
- Implement scalable resourcing models blending full-time, contract, and partner resources.
- Align resource allocation with strategic priorities, key customers, and long-term account value—not just short-term revenue.
Delivery excellence & customer success
- Enforce and evolve delivery standards that ensure consistent, repeatable customer success in line with PMO frameworks.
- Serve as executive sponsor for strategic accounts, leading complex implementations from kickoff to value realization.
- Own executive-level escalation management, resolving critical issues while protecting relationships and outcomes.
- Drive continuous improvement in methodologies, playbooks, and operating models informed by customer feedback and market signals.
- Partner with Account Executives and Value Engineering to validate and communicate business outcomes from Cognite deployments.
Team leadership & capability building
- Partner with Talent Acquisition and HR to recruit, onboard, and retain top delivery talent across Europe.
- Recognize and reward contributions based on customer outcomes, commercial impact, and operational excellence.
- Build strong cross-functional collaboration with Sales, Product, and Engineering across the customer lifecycle.
- Foster a culture of accountability, collaboration, innovation, and disciplined, high-quality project and portfolio data.
Strategic partnership & growth
- Partner with regional sales leadership to jointly identify and pursue expansion opportunities within existing accounts, using delivery as a growth lever while preserving trust and alignment.
- Enable partners through training, co-delivery models, and clear standards so they can scale implementations effectively and represent Cognite in a way that reinforces customer trust.
- Contribute to the global services and value delivery strategy with regional insights, best practices, and competitive intelligence.
- Drive thought leadership via customer case studies, executive briefings, and industry conferences that showcase quantified business impact.
You will monitor and report on key value delivery metrics, including:
- Business outcomes validated with Account Executives and Value Engineering Operations
- Project success rate and on-time delivery.
- Budget adherence and cost variance.
- Forecast accuracy for financials and resources.
- Customer satisfaction and loyalty (CSAT, NPS, executive sponsor sentiment).
- Team utilization, engagement, and retention.
- Escalation rates, time-to-resolution, and systemic fixes implemented.
The Impact you bring to Cognite
- Regional value engine: You turn Cognite’s technology into measurable business value at scale, making the European region a showcase for industrial AI success stories.
- P&L ownership: You treat the services P&L as your business, making disciplined trade-offs that balance growth, profitability, and customer trust.
- Systemic excellence: You design operating models, governance, and data practices that allow the delivery organization to scale without quality decay.
- Cross-functional influence: You act as a strategic partner to Sales, Product, and Engineering, ensuring delivery insights shape roadmaps and go-to-market.
- Leadership presence: You represent Cognite with executives at some of the world’s most critical industrial companies, earning the right to expand our footprint.
- Trusted enterprise partner: You build durable trust with C-level customer stakeholders by balancing hard numbers with strategic advice and long-term value creation.
- Commercially disciplined, not siloed: You make disciplined commercial decisions without creating friction with Sales, Product, or Customer Success, and you default to joint planning over unilateral moves.
Required Qualifications
- 15+ years of professional services leadership experience in SaaS, enterprise software, or industrial technology, with demonstrable P&L ownership; Multi-market leadership experience across European geographies, with sensitivity to local market dynamics, regulations, and talent landscapes.
- Proven track record of managing a services P&L of 20M+ with responsibility for revenue, margin, and team performance in complex B2B environments.
- Deep expertise in industrial data, IoT, or digital transformation programs.
- Exceptional financial acumen with the ability to drive profitable growth through strategic resource allocation, pricing, and operational excellence.
- Proven ability to build, lead, and retain high-performing, multi-disciplinary delivery teams in competitive talent markets.
- Experience managing complex, multi-million dollar customer implementations with multiple stakeholders, vendors, and technical complexity.
- Strong understanding of industrial AI, data analytics, and digital twin technologies, with the ability to articulate business value to both technical and executive audiences.
- Experience with cloud platforms and SaaS delivery models in enterprise B2B environments, including familiarity with industrial data standards and OT/IT integration challenges.
Key Competencies
- Data-driven decision maker who uses metrics, analytics, and forecast scenarios to optimize performance and drive continuous improvement.
- Customer-obsessed leader with a proven ability to translate complex technical solutions into clear, measurable business outcomes.
- Strong executive presence and communication skills, capable of influencing C-level stakeholders across cultures and geographies with compelling narratives and data.
- Entrepreneurial, results-oriented mindset, comfortable with ambiguity and known for consistently exceeding aggressive growth and profitability targets.
- Proven ability to lead, mentor, and develop large, diverse teams across multiple locations.
- Ability to align delivery operations tightly with broader business goals, including product adoption, renewals, and expansion.
- Skilled in long-term planning, risk management, and organizational scaling in fast-changing environments.
- Impact 2025
- Cognite's Industrial AI: Moonshot
- We’re globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi.
Ready to apply?
Apply to Cognite - AI for Industry